Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint ID # [redacted] February 19, Dear Revdex.com, My final position remains as follows: “Sales Company must process the full refund of the deposit to Customer in order to receive from Customer the return of products previously delivered.” At this point, previous responses from the Sales Company seem to go around in circles and fail to address/respond to several points already requested, as for example: Cancellation agreement does not contain a “no return/no refund” policy, particularly for products with poor performance (cookware that burns the food).Cancellation agreement does not contain an “only exchange” policy, particularly for such products (cookware that burns the food).The Three business day cancellation term of contract does not apply in the event that the product does not perform as required, to include but not limited to, products poor quality, manufacture defects, damages and/or other related factorsSales Company has falsely posted that the Cancellation policy specifically states that the order is only eligible for cancellation in the three business days after the order is signed NOTE: No part does the cancellation agreement “specifically” states “only” regarding the three business day policy! Therefore and based on the points stated above, to include the Sales Company statement and their failure to address the requested points, my final position remains as previously stated, namely: “Sales Company must process the full refund of the deposit to Customer in order to receive from Customer the return of products previously delivered.” Yours truly, [redacted] / [redacted] Style Definitions */ [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
We understand Ms [redacted] ’s concern, however the warranty period for the strainer has expiredThe previous times the strainer was replaced, it was covered under the year warrantyAs of December 2015, the warranty on all non-motorized components had expired and in order to have the item replaced, a cost will be required
We will send a notification to UPS to go and pick up the cookware for inspection, all we ask is that the merchandise be boxed up and sealed and ready for when UPS passes by to pick it upIt normally takes 1-business days for UPS to go and pick up the merchandise
In review of the complaint received by [redacted] ***, we have a sales order and credit application signed by [redacted] and [redacted] dated August 6, Due to non-payment, the account was written off to bad debt and reported to the three major credit bureaus as a Collections Account back on January 31, The account and all balance associated with it will remain the responsibility of Mrand Mrs***Should you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
To better assist MrsRecinos with her complaint, we need for her to provide her complete Royal Prestige account number[redacted] Customer Care Department
Attached are the sales order and credit application that were submitted by City DynamicsAs you can clearly see, each document has been signed by both Ms [redacted] and Mr [redacted] By them signing the documents they agree to the terms and conditions regarding the financing and repayment of the orderWith regards to the monthly payment of $per month, the order was verified with Ms [redacted] on September 29, by our Verifications Department as being correct and her agreeing to the $monthly paymentThe account was set up to defer the payment for the first days of the account with the $payments being required there afterThe contract will not voided since the sales order and credit application were signed and processed correctly and the account will remain the responsibility of Ms [redacted] and Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dice HY CITI que ahora el producto no esta cubierto por la garantia, pero cuando el problema con el producto empezo, si estaba cubierto con la garantia.De acuerdo al primer email que anexo, el producto todavia estaba cubierto por la garantia y el representante de HY CITI con el que hable me dijo que mandarian un representante de ellos para verificar el funcionamiento del extractor y nunca lo hicieron nadie vino a mi hogar durante las veces que yo solicite el reemplazo o reparacion de la pieza rota.las primeras veces que la pieza del extractor se rompio todavia estaba cubierto por la garantia, nada mas que ellos no mandaron a la persona para verificar el funcionamiento del extractorHasta que el tiempo transcurrio y ahora ellos se niegan a aceptar su responsabilidad para resolver este problema, si no quieren reembolsar la cantidad pagada pues que manden a su representante a verificar y que reemplacen las partes que no sirven [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Guadalupe [redacted]
In review of the complaint received by [redacted] ***, we have an account under Adamilda Colon De JesusIn review of the sales order and credit application we see that there is no date listed as to when the order was doneAs there is no date noted, we will be more than glad to accept the cancellation of the orderWe will be in contact with Mr [redacted] to make arrangements to have the merchandise sent back to us to proceed with the cancellationShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
I do not want to purchase a new set of potsI am currently displaced and do not have a place to eve put potsI hate the idea of having to pay for an item I do not haveI want to get rid of this balanceI understand you can't just wipe it awayCan you apply some sort of reduction please so I can get this paid off I would love to be done with itIt's not fair that I would have to pay for something I do not have due to a natural disaster
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease let me know when I will be receiving the UPS labels and how they will be sent Regards, [redacted]
In review of the complaint received by Allison G***, we have a signed sales order dated November 5, On the sales order is the notice of cancellation that states the order may be cancelled prior to midnight of the third business day after the order was signedSince that timeframe has passed, the order is no longer eligible for cancellationIf MsG [redacted] is having issues cooking with the skillet, we will have the Independent Distributor contact MsG [redacted] to offer assistance on how to use the skillet Should you have any additional questions or concerns, please do not hesitate to contact us Arthur D [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Sorry but there must be no communication with in the company because the phone calls have stopBut sad to say the manager texted me to inform me he was going to my house to collect on my accountHe is the same one who has gone to my house to try and collectHe is also the one who told me to return the items and I ask if doing so if it would come off my creditWhat should I do in this case? When the company has said they wrote it off as bad credit and one of the managers still trying to collect on a account that they no longer have.I would be more then happy to give you his number and the texts messages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated before, this is not honoring the warranty that came with our purchase of the 14-piece, 7-ply cookware set The 5-ply is not their equivalent product, and their warranty states they will prepay postage for return of defective merchandise I will not accept a cheaper product than promised I will agree to send photos in lieu of them paying for shipping damaged/ defective products back Regards, [redacted]
Please provide us with the screen shot of your Credit Report so that we can try to locate you in our systemPlease make sure that it includes your complete nameAlso please provide us with your current address including city, state and zip code
In review of the complaint received by [redacted] R [redacted] , we have a sales order that was signed on April 4, On the sales order is our notice of cancellation that states that the account is eligible for cancellation prior to midnight of the third business days after the order was signed Since that timeframe has passed, the account is no longer eligible for cancellationShould Ms [redacted] feel that the cookware is defective, she should contact our Customer Service Department to have the merchandise sent back for inspectionShould the cookware be defective, it will be replaced under warranty at no costHowever, if no defect is found, the cookware will be sent back as isShould you have any additional questions or concerns, please do not hesitate to let us know [redacted] ***Assistant ManagerCustomer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11874344, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *iversthis was never disclosed in the rushed manner of the paper work the man never said this second his helper kept telling him the next set of people are arriving that aside how can I decide how the product works if I didnt get it for at least a week after signing these papers second my main issue is both the distributors and customer service are rude and both have threaten me in regards to being basically stupid in using these pans ans that they will ruin my credit upon further investigation these company have a law suit they settled in California for this exact issue a large class action and here they are in texas pushing a scam again all reviews have lead to me feeling scammed I even had to fight to get my free items promised by the distributor this is not how legit business is done needless to say the scare tactic has me looking deeper into this matter because I dont believe this was a legal sale when we had less than min to go over paper work details and signed many packets but hey will be happy to continue to warn Texans ot this company and distributors
In checking again with the Independent Distributor’s office, they have not received any cancellation request from Ms [redacted] via mailThe only cancellation request on record, is the one that was done verbally and was after the allotted timeframe to accept the cancellationMs [redacted] will remain responsible for the account
We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms [redacted] If Ms [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware
In review of the complaint received by [redacted] ***, we have a sales order and credit application that was signed on June 5, 2017. On the sales order is our Notice of Cancellation that states that the customer may cancel this transaction prior to midnight of the third business day after the date of... the order. Since this timeframe has passed, the account is no longer within the allot [redacted] timeframe to cancel, therefore, Ms. [redacted] will remain responsible for the account and its associa [redacted] balance. With regards to the burnt cookware, we have notified the Independent Distributor that made the order, and they are willing to assist Ms. [redacted] with cleaning the burnt item. Also in speaking to the Independent Distributor, they have informed us that they have left voicemail messages for Ms. [redacted] to return their calls for them to provide assistance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Tiffany [redacted] , The vacation incentives that are offered for attending the sales presentations are promotions offered by the Independent Distributor, and Hy Cite Enterprises has nothing to do with those sales promotions/incentivesWith regards to the cookware, the CD that is included with the cookware provides the customer on how to properly use the cookwareShould Ms [redacted] want additional tips on how to use the cookware, she will need to contact the Independent Distributor that made the sale so that they can set up a cooking demo at Ms [redacted] ’s home with her cookwareDue to the fact that the order is no longer eligible for cancellation or return, Ms [redacted] will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us knowArthur [redacted] Customer Care DepartmentHyCite Enterprises LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint ID # [redacted] February 19, Dear Revdex.com, My final position remains as follows: “Sales Company must process the full refund of the deposit to Customer in order to receive from Customer the return of products previously delivered.” At this point, previous responses from the Sales Company seem to go around in circles and fail to address/respond to several points already requested, as for example: Cancellation agreement does not contain a “no return/no refund” policy, particularly for products with poor performance (cookware that burns the food).Cancellation agreement does not contain an “only exchange” policy, particularly for such products (cookware that burns the food).The Three business day cancellation term of contract does not apply in the event that the product does not perform as required, to include but not limited to, products poor quality, manufacture defects, damages and/or other related factorsSales Company has falsely posted that the Cancellation policy specifically states that the order is only eligible for cancellation in the three business days after the order is signed NOTE: No part does the cancellation agreement “specifically” states “only” regarding the three business day policy! Therefore and based on the points stated above, to include the Sales Company statement and their failure to address the requested points, my final position remains as previously stated, namely: “Sales Company must process the full refund of the deposit to Customer in order to receive from Customer the return of products previously delivered.” Yours truly, [redacted] / [redacted] Style Definitions */ [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
We understand Ms [redacted] ’s concern, however the warranty period for the strainer has expiredThe previous times the strainer was replaced, it was covered under the year warrantyAs of December 2015, the warranty on all non-motorized components had expired and in order to have the item replaced, a cost will be required
We will send a notification to UPS to go and pick up the cookware for inspection, all we ask is that the merchandise be boxed up and sealed and ready for when UPS passes by to pick it upIt normally takes 1-business days for UPS to go and pick up the merchandise
In review of the complaint received by [redacted] ***, we have a sales order and credit application signed by [redacted] and [redacted] dated August 6, Due to non-payment, the account was written off to bad debt and reported to the three major credit bureaus as a Collections Account back on January 31, The account and all balance associated with it will remain the responsibility of Mrand Mrs***Should you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
To better assist MrsRecinos with her complaint, we need for her to provide her complete Royal Prestige account number[redacted] Customer Care Department
Attached are the sales order and credit application that were submitted by City DynamicsAs you can clearly see, each document has been signed by both Ms [redacted] and Mr [redacted] By them signing the documents they agree to the terms and conditions regarding the financing and repayment of the orderWith regards to the monthly payment of $per month, the order was verified with Ms [redacted] on September 29, by our Verifications Department as being correct and her agreeing to the $monthly paymentThe account was set up to defer the payment for the first days of the account with the $payments being required there afterThe contract will not voided since the sales order and credit application were signed and processed correctly and the account will remain the responsibility of Ms [redacted] and Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Dice HY CITI que ahora el producto no esta cubierto por la garantia, pero cuando el problema con el producto empezo, si estaba cubierto con la garantia.De acuerdo al primer email que anexo, el producto todavia estaba cubierto por la garantia y el representante de HY CITI con el que hable me dijo que mandarian un representante de ellos para verificar el funcionamiento del extractor y nunca lo hicieron nadie vino a mi hogar durante las veces que yo solicite el reemplazo o reparacion de la pieza rota.las primeras veces que la pieza del extractor se rompio todavia estaba cubierto por la garantia, nada mas que ellos no mandaron a la persona para verificar el funcionamiento del extractorHasta que el tiempo transcurrio y ahora ellos se niegan a aceptar su responsabilidad para resolver este problema, si no quieren reembolsar la cantidad pagada pues que manden a su representante a verificar y que reemplacen las partes que no sirven [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Guadalupe [redacted]
In review of the complaint received by [redacted] ***, we have an account under Adamilda Colon De JesusIn review of the sales order and credit application we see that there is no date listed as to when the order was doneAs there is no date noted, we will be more than glad to accept the cancellation of the orderWe will be in contact with Mr [redacted] to make arrangements to have the merchandise sent back to us to proceed with the cancellationShould you have any additional questions or concerns, please do not hesitate to contact us [redacted] Assistant Manager Customer Care Department
I do not want to purchase a new set of potsI am currently displaced and do not have a place to eve put potsI hate the idea of having to pay for an item I do not haveI want to get rid of this balanceI understand you can't just wipe it awayCan you apply some sort of reduction please so I can get this paid off I would love to be done with itIt's not fair that I would have to pay for something I do not have due to a natural disaster
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease let me know when I will be receiving the UPS labels and how they will be sent Regards, [redacted]
In review of the complaint received by Allison G***, we have a signed sales order dated November 5, On the sales order is the notice of cancellation that states the order may be cancelled prior to midnight of the third business day after the order was signedSince that timeframe has passed, the order is no longer eligible for cancellationIf MsG [redacted] is having issues cooking with the skillet, we will have the Independent Distributor contact MsG [redacted] to offer assistance on how to use the skillet Should you have any additional questions or concerns, please do not hesitate to contact us Arthur D [redacted] Assistant Manager Customer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Sorry but there must be no communication with in the company because the phone calls have stopBut sad to say the manager texted me to inform me he was going to my house to collect on my accountHe is the same one who has gone to my house to try and collectHe is also the one who told me to return the items and I ask if doing so if it would come off my creditWhat should I do in this case? When the company has said they wrote it off as bad credit and one of the managers still trying to collect on a account that they no longer have.I would be more then happy to give you his number and the texts messages
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated before, this is not honoring the warranty that came with our purchase of the 14-piece, 7-ply cookware set The 5-ply is not their equivalent product, and their warranty states they will prepay postage for return of defective merchandise I will not accept a cheaper product than promised I will agree to send photos in lieu of them paying for shipping damaged/ defective products back Regards, [redacted]
Please provide us with the screen shot of your Credit Report so that we can try to locate you in our systemPlease make sure that it includes your complete nameAlso please provide us with your current address including city, state and zip code
In review of the complaint received by [redacted] R [redacted] , we have a sales order that was signed on April 4, On the sales order is our notice of cancellation that states that the account is eligible for cancellation prior to midnight of the third business days after the order was signed Since that timeframe has passed, the account is no longer eligible for cancellationShould Ms [redacted] feel that the cookware is defective, she should contact our Customer Service Department to have the merchandise sent back for inspectionShould the cookware be defective, it will be replaced under warranty at no costHowever, if no defect is found, the cookware will be sent back as isShould you have any additional questions or concerns, please do not hesitate to let us know [redacted] ***Assistant ManagerCustomer Care Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11874344, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *iversthis was never disclosed in the rushed manner of the paper work the man never said this second his helper kept telling him the next set of people are arriving that aside how can I decide how the product works if I didnt get it for at least a week after signing these papers second my main issue is both the distributors and customer service are rude and both have threaten me in regards to being basically stupid in using these pans ans that they will ruin my credit upon further investigation these company have a law suit they settled in California for this exact issue a large class action and here they are in texas pushing a scam again all reviews have lead to me feeling scammed I even had to fight to get my free items promised by the distributor this is not how legit business is done needless to say the scare tactic has me looking deeper into this matter because I dont believe this was a legal sale when we had less than min to go over paper work details and signed many packets but hey will be happy to continue to warn Texans ot this company and distributors
In checking again with the Independent Distributor’s office, they have not received any cancellation request from Ms [redacted] via mailThe only cancellation request on record, is the one that was done verbally and was after the allotted timeframe to accept the cancellationMs [redacted] will remain responsible for the account
We do not offer a return policy, we only offer a cancellation policy which is specified on the sales order that was signed by Ms [redacted] If Ms [redacted] is not happy with the merchandise, she will need to speak with the Independent Distributor’s office that she made the order with to see about them offering a cooking tips and possibly a cooking demo with her cookware
In review of the complaint received by [redacted] ***, we have a sales order and credit application that was signed on June 5, 2017. On the sales order is our Notice of Cancellation that states that the customer may cancel this transaction prior to midnight of the third business day after the date of... the order. Since this timeframe has passed, the account is no longer within the allot [redacted] timeframe to cancel, therefore, Ms. [redacted] will remain responsible for the account and its associa [redacted] balance. With regards to the burnt cookware, we have notified the Independent Distributor that made the order, and they are willing to assist Ms. [redacted] with cleaning the burnt item. Also in speaking to the Independent Distributor, they have informed us that they have left voicemail messages for Ms. [redacted] to return their calls for them to provide assistance. Should you have any additional questions or concerns, please do not hesitate to contact us. [redacted] Assistant Manager Customer Care Department
In review of the complaint received by Tiffany [redacted] , The vacation incentives that are offered for attending the sales presentations are promotions offered by the Independent Distributor, and Hy Cite Enterprises has nothing to do with those sales promotions/incentivesWith regards to the cookware, the CD that is included with the cookware provides the customer on how to properly use the cookwareShould Ms [redacted] want additional tips on how to use the cookware, she will need to contact the Independent Distributor that made the sale so that they can set up a cooking demo at Ms [redacted] ’s home with her cookwareDue to the fact that the order is no longer eligible for cancellation or return, Ms [redacted] will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us knowArthur [redacted] Customer Care DepartmentHyCite Enterprises LLC