In review of the complaint received by *** *** ***, we have removed all contact information from the account and Hy Cite Enterprises will no longer be contacting either her or Mr*** *** regarding any past due payments on the accountIt will be the sole responsibility of Ms
*** and Mr*** to keep the account current, any missed payments will be reported to the major credit bureaus and should the account fall payments behind, the account will be reported as a Collections account and reported to the major credit bureaus as suchShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we received a signed sales order dated July 30, This order was verified with our Verifications Department on July 31, with Mrs*** as being correct and accurateAll of the sales orders come with a carbon copy in English as well as
Spanish for the customer to readBy Mrand Mrs*** signing the sales order, they were in agreement to the terms and conditions of the sale and since the order was not cancelled within the business day timeframe that is indicated on the sales order, the order is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us
*** *** *** ***
Customer Care Department
In review of the complaint received by *** ***, we have a copy of a sales order that was signed by Ms*** on February 7, On the sales order the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed
Since that timeframe has passed, the account is no longer eligible for cancellationPer notes from our Verifications Department, Ms*** verified the order as being correct, including the amount of the down payment paid by her, merchandise, monthly payments and the amount to be financedSince the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a copy of a sales order and credit application that was signed on December 21, by Ms***On that sales order is the Notice of Cancellation that states that the order may be cancelled prior to midnight of the third business
day after the order was signedSince that timeframe has passed, and Ms*** did not request the cancellation within that timeframe, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, per notes on the account, the merchandise was received and sent back to the Independent Distributor, as it was the Independent Distributor that sent us the merchandiseMr*** informed us that the Royal Café was not the one that was
given to the Independent DistributorWe have requested for UPS to pick up the merchandise for us to inspectShould the merchandise fall under warranty criteria, it will be repaired or replaced, however, should it not fall under warranty criteria, it will be sent back as isShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
Tell us why hereIn review of the complaint received by Brandon ***, we show that Mr*** is the co-signor on the account along with Emma ***The financing for this order is being extended by the Independent Distributor’s office, we are just processing the payments for themOn the
sales order that was signed on September 5, the cancellation policy states that the account is only eligible for cancellation prior to midnight of the 3rd business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellation and Ms*** and Mr*** will remain responsible for any and all outstanding balance on the accountShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur *** ***Customer Care Department
In review of the complaint received by Hannah R***, we have a signed sales order and credit application dated July 23, On the sales order, the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day from the date when the order
was signedBy MsR*** signing the sales order, she was in agreement with the terms and conditions of the notice of cancellationThe cookware that MsR*** purchased, is cookware that is not shipped nor serviced by Hy Cite Enterprises, LLCThe only merchandise that we shipped and would service for warranty, is the cutlery setHy Cite Enterprises, LLC is solely responsible for the financing for the cookwareThe cookware was shipped and would be serviced by Lake IndustriesMsR*** will need to contact the Independent Distributor that did the order for any assistance with the cookwareAs far as MsR***’s request to cancel the order, unfortunately the account is no longer within the cancellation timeframe and MsR*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
In review of the complaint received by *** ***, notes on the account indicate that the merchandise that Ms*** shipped to us for warranty inspection was received in a large box with no packing materialUpon inspection of the cookware from our warehouse personnel, no defects were
found and the cookware was shipped back to Ms*** in the same condition it was received. On the sales order that Ms*** signed, the Notice of Cancellation states that the customer may cancel the order prior to midnight of the third business day from signing the orderSince that timeframe has passed, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Jenny ***, we have reviewed the account and see that Ms*** called us on December 29, at approximately 7:10pm Central Time and verified the order as being correct so the order was processed and approvedSince Ms*** called us to verify the order
and we have a signed sales order dated December 10, with a notice of cancellation that states that the order is only eligible for cancellation business days after the order is signed and since that timeframe has passed the account is no longer eligible for cancellationMs*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
In review of the complaint received by Mrs***, we have a sales order that was signed on March 14, The cookware that was shipped for this order is merchandise that is not shipped nor warranted by Hy Cite EnterprisesThe cookware is merchandise that is shipped through CookWorld and the
Independent Distributor would be responsible for the tracking of that merchandisePer notes on Mrs***’s account, the phone number to the Independent Distributor’s office was supplied for her to contact then regarding the missing merchandiseThe merchandise that was shipped from our warehouse was shipped and received which was the knife set and square griddleHy Cite Enterprises only does the financing for the CookWorld merchandise; we do not ship nor warrant any of the CookWorld cookware or productsFor any missing CookWorld merchandise, Mrs*** will need to contact the Independent Distributor’s officeSince the cancellation timeframe has passed, the account is no longer eligible and Mrs*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us*** *** Assistant Manager Customer Care Department
In review of the complaint received by Nicole ***, we have a sales order and credit application signed by Victor *** and Nicole *** dated February 9, On the sales order is our notice of cancellation that states that the order may be cancelled prior to midnight of
the third business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationIn review of the account, the account has been written off to bad debt and reported to three major credit bureaus as a Collections Account since June 30, 2014.Should you have any additional questions or concerns, please do not hesitate to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11759331, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just yesterday I asked what information you wanted me to provide you so you can search for me Your response was we do finance for or different companies I can certainly screen shot you my CBR to show that you did a hard inquiry
Regards,
Amber K***
Tell us why hereIn review of the complaint received by *** ***, we have a sales order that was signed on November 17, by Mr***On the sales order it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signedBy Mr
*** signing the sales order, he agreed to the terms and conditions of the cancellation policySince the allotted timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the accountShould Mr*** feel that the cookware has some manufacture defect, we will honor the year warranty, all Mr*** needs to do is contact our Customer Service Department and they will be able to assist himShould you have any additional questions or concerns, please do not hesitate to contact us.*** ***Assistant ManagerCustomer Care Department
In review of the complaint received by *** ***, Ms*** opened her account in December of On May 31, 2006, Ms***’s account was reported to the credit bureaus as a Collections Account for non-paymentIn January of this year, Ms*** paid the amount that was reported
as unpaid back in 2006, however, this amount did satisfy the amount dueThrough the years, the account as accrued finance charges and late feesIn order to have Ms***’s account reported as paid in full, she will need to pay the accrued late fees and finance chargesShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, a review of her account shows that Ms*** failed to make her September payment which caused the account to fall behind thus incurring late fees to the accountSince the account was past due do to the missed payment in September,
the late fees that were generated to the account were correctly added to the accountIt wasn’t until Ms*** made her March payment that the account was brought up to a current statusThe late fees that were charged to the account are not eligible to be waivedShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I paid to Mr*** *** is what it looks like on my paperwork for the pots and pans I ordered on May 06,at his presentation at Georgios Banquets in Orland ,il.He was supposed to give me back as change but never did he kept the entire and said if we applied the full it would make my monthly payment A couple days after this a woman named patty called and said I had to put down more money in order to get my pots and pans after being told I only had to put up 10% the day of this presentation.They wanted me to wait now months to receive my pots and pans after being told they would ship within weeks to meI decided to ask for a refund since they were now changing the deal that was offered to me at this presentationThis is a classic case pf baiting and switching the deal afterwards.I have asked numerous times for a refund and have been lied to multiple times by patty,stacey and multiple others they have transferred me tooIt has been over a month and I have been given different dates that my check was supposedly mailed to me and have yet to receive itThey claim due to financing is why they are changing the deal originally offered to me but even with financing you don't pay for merchandise for a year and not receive it.I finance a car I put down a down payment and I leave with the vehicle and make monthly payments until paid off yet this company wants me to pay for merchandise without receiving itMy case number is #Hy Cite Enterprises claims to have mailed me a check on multiple dates but as of 6/7/no check has been received at my home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In review of the complaint received by *** E *** ***, we have a sales order that was signed in November All of our merchandise is sold for household use only, none of our merchandise is restaurant gradeAttached is the first page of the owner’s manual for the blender and it
states that the blender is for household use onlySince the order is no longer within the allotted timeframe to cancel, the cancellation of the order is not accepted and Ms*** will remain responsible for the account and its balanceIn review of the account, we see that Ms***’s account is seriously past due and in jeopardy of being written off as a Collections account if payment is not made to the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Patricia ***, The account was past due do to automatic payments that were not posted to the account due to non-sufficient fundsThis issue has been resolvedAn e-mail was sent to Ms*** on November 8, that if a $dollar payment was made to the
account, the remaining past due payments would be removed and the account brought currentIt was also mentioned via e-mail that if three consecutive payments were made to the account, the late fees would be reversedOn November 8, a $dollar payment was made to the account and on November 9, the past due payments were removed from the account and the account is currently up to date with the next payment of $due on December 19, On November 9, an e-mail was sent to Ms*** informing her that the account was updated and if consecutive payments are made the account, the late fees would be reversedIn the e-mail, we also informed Ms*** of the address on file and if not correct to please let us knowMs*** was also informed that all of her contact information, phone numbers and e-mail address were removed from the account and no further contact would be made on our part unless she makes contact with us firstNo reply from Ms*** has been received to that e-mail that was sent to her on November 8, Should you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
In review of the complaint received by *** ***, we have an order under the name of *** *** that show notes that the customer was trying to cancel and return merchandise and was directed to speak with the company that shipped the merchandise to see if the order qualified for a
cancellation/returnHy Cite Enterprises is solely the finance company for the merchandise that was ordered and does not handle any returns/cancellations for this merchandiseIf Ms*** is denying the order, we need for Ms*** to provide us with documentation for us to investigate to see if the account belongs to her or notAttached is a list of documents that are needed from Ms*** in order for us to properly investigate the account to determine if she is or is not the owner of itShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** *** ***, we have removed all contact information from the account and Hy Cite Enterprises will no longer be contacting either her or Mr*** *** regarding any past due payments on the accountIt will be the sole responsibility of Ms
*** and Mr*** to keep the account current, any missed payments will be reported to the major credit bureaus and should the account fall payments behind, the account will be reported as a Collections account and reported to the major credit bureaus as suchShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we received a signed sales order dated July 30, This order was verified with our Verifications Department on July 31, with Mrs*** as being correct and accurateAll of the sales orders come with a carbon copy in English as well as
Spanish for the customer to readBy Mrand Mrs*** signing the sales order, they were in agreement to the terms and conditions of the sale and since the order was not cancelled within the business day timeframe that is indicated on the sales order, the order is no longer eligible for cancellationShould you have any additional questions or concerns, please do not hesitate to contact us
*** *** *** ***
Customer Care Department
In review of the complaint received by *** ***, we have a copy of a sales order that was signed by Ms*** on February 7, On the sales order the notice of cancellation states that the order may be cancelled prior to midnight of the third business day after the order was signed
Since that timeframe has passed, the account is no longer eligible for cancellationPer notes from our Verifications Department, Ms*** verified the order as being correct, including the amount of the down payment paid by her, merchandise, monthly payments and the amount to be financedSince the allotted timeframe to cancel the order has passed, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we have a copy of a sales order and credit application that was signed on December 21, by Ms***On that sales order is the Notice of Cancellation that states that the order may be cancelled prior to midnight of the third business
day after the order was signedSince that timeframe has passed, and Ms*** did not request the cancellation within that timeframe, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, per notes on the account, the merchandise was received and sent back to the Independent Distributor, as it was the Independent Distributor that sent us the merchandiseMr*** informed us that the Royal Café was not the one that was
given to the Independent DistributorWe have requested for UPS to pick up the merchandise for us to inspectShould the merchandise fall under warranty criteria, it will be repaired or replaced, however, should it not fall under warranty criteria, it will be sent back as isShould you have any additional questions or concerns, please do not hesitate to let us know *** *** Assistant Manager Customer Care Department
Tell us why hereIn review of the complaint received by Brandon ***, we show that Mr*** is the co-signor on the account along with Emma ***The financing for this order is being extended by the Independent Distributor’s office, we are just processing the payments for themOn the
sales order that was signed on September 5, the cancellation policy states that the account is only eligible for cancellation prior to midnight of the 3rd business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellation and Ms*** and Mr*** will remain responsible for any and all outstanding balance on the accountShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur *** ***Customer Care Department
In review of the complaint received by Hannah R***, we have a signed sales order and credit application dated July 23, On the sales order, the notice of cancellation states that the order is eligible for cancellation prior to midnight of the third business day from the date when the order
was signedBy MsR*** signing the sales order, she was in agreement with the terms and conditions of the notice of cancellationThe cookware that MsR*** purchased, is cookware that is not shipped nor serviced by Hy Cite Enterprises, LLCThe only merchandise that we shipped and would service for warranty, is the cutlery setHy Cite Enterprises, LLC is solely responsible for the financing for the cookwareThe cookware was shipped and would be serviced by Lake IndustriesMsR*** will need to contact the Independent Distributor that did the order for any assistance with the cookwareAs far as MsR***’s request to cancel the order, unfortunately the account is no longer within the cancellation timeframe and MsR*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
In review of the complaint received by *** ***, notes on the account indicate that the merchandise that Ms*** shipped to us for warranty inspection was received in a large box with no packing materialUpon inspection of the cookware from our warehouse personnel, no defects were
found and the cookware was shipped back to Ms*** in the same condition it was received. On the sales order that Ms*** signed, the Notice of Cancellation states that the customer may cancel the order prior to midnight of the third business day from signing the orderSince that timeframe has passed, the account is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Jenny ***, we have reviewed the account and see that Ms*** called us on December 29, at approximately 7:10pm Central Time and verified the order as being correct so the order was processed and approvedSince Ms*** called us to verify the order
and we have a signed sales order dated December 10, with a notice of cancellation that states that the order is only eligible for cancellation business days after the order is signed and since that timeframe has passed the account is no longer eligible for cancellationMs*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us Arthur *** *** *** Customer Care Department
In review of the complaint received by Mrs***, we have a sales order that was signed on March 14, The cookware that was shipped for this order is merchandise that is not shipped nor warranted by Hy Cite EnterprisesThe cookware is merchandise that is shipped through CookWorld and the
Independent Distributor would be responsible for the tracking of that merchandisePer notes on Mrs***’s account, the phone number to the Independent Distributor’s office was supplied for her to contact then regarding the missing merchandiseThe merchandise that was shipped from our warehouse was shipped and received which was the knife set and square griddleHy Cite Enterprises only does the financing for the CookWorld merchandise; we do not ship nor warrant any of the CookWorld cookware or productsFor any missing CookWorld merchandise, Mrs*** will need to contact the Independent Distributor’s officeSince the cancellation timeframe has passed, the account is no longer eligible and Mrs*** will remain responsible for the account and the balance associated with itShould you have any additional questions or concerns, please do not hesitate to contact us*** *** Assistant Manager Customer Care Department
In review of the complaint received by Nicole ***, we have a sales order and credit application signed by Victor *** and Nicole *** dated February 9, On the sales order is our notice of cancellation that states that the order may be cancelled prior to midnight of
the third business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationIn review of the account, the account has been written off to bad debt and reported to three major credit bureaus as a Collections Account since June 30, 2014.Should you have any additional questions or concerns, please do not hesitate to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11759331, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just yesterday I asked what information you wanted me to provide you so you can search for me Your response was we do finance for or different companies I can certainly screen shot you my CBR to show that you did a hard inquiry
Regards,
Amber K***
Tell us why hereIn review of the complaint received by *** ***, we have a sales order that was signed on November 17, by Mr***On the sales order it states that the order is eligible for cancellation prior to midnight of the third business day after the order was signedBy Mr
*** signing the sales order, he agreed to the terms and conditions of the cancellation policySince the allotted timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the accountShould Mr*** feel that the cookware has some manufacture defect, we will honor the year warranty, all Mr*** needs to do is contact our Customer Service Department and they will be able to assist himShould you have any additional questions or concerns, please do not hesitate to contact us.*** ***Assistant ManagerCustomer Care Department
In review of the complaint received by *** ***, Ms*** opened her account in December of On May 31, 2006, Ms***’s account was reported to the credit bureaus as a Collections Account for non-paymentIn January of this year, Ms*** paid the amount that was reported
as unpaid back in 2006, however, this amount did satisfy the amount dueThrough the years, the account as accrued finance charges and late feesIn order to have Ms***’s account reported as paid in full, she will need to pay the accrued late fees and finance chargesShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, a review of her account shows that Ms*** failed to make her September payment which caused the account to fall behind thus incurring late fees to the accountSince the account was past due do to the missed payment in September,
the late fees that were generated to the account were correctly added to the accountIt wasn’t until Ms*** made her March payment that the account was brought up to a current statusThe late fees that were charged to the account are not eligible to be waivedShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I paid to Mr*** *** is what it looks like on my paperwork for the pots and pans I ordered on May 06,at his presentation at Georgios Banquets in Orland ,il.He was supposed to give me back as change but never did he kept the entire and said if we applied the full it would make my monthly payment A couple days after this a woman named patty called and said I had to put down more money in order to get my pots and pans after being told I only had to put up 10% the day of this presentation.They wanted me to wait now months to receive my pots and pans after being told they would ship within weeks to meI decided to ask for a refund since they were now changing the deal that was offered to me at this presentationThis is a classic case pf baiting and switching the deal afterwards.I have asked numerous times for a refund and have been lied to multiple times by patty,stacey and multiple others they have transferred me tooIt has been over a month and I have been given different dates that my check was supposedly mailed to me and have yet to receive itThey claim due to financing is why they are changing the deal originally offered to me but even with financing you don't pay for merchandise for a year and not receive it.I finance a car I put down a down payment and I leave with the vehicle and make monthly payments until paid off yet this company wants me to pay for merchandise without receiving itMy case number is #Hy Cite Enterprises claims to have mailed me a check on multiple dates but as of 6/7/no check has been received at my home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In review of the complaint received by *** E *** ***, we have a sales order that was signed in November All of our merchandise is sold for household use only, none of our merchandise is restaurant gradeAttached is the first page of the owner’s manual for the blender and it
states that the blender is for household use onlySince the order is no longer within the allotted timeframe to cancel, the cancellation of the order is not accepted and Ms*** will remain responsible for the account and its balanceIn review of the account, we see that Ms***’s account is seriously past due and in jeopardy of being written off as a Collections account if payment is not made to the accountShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by Patricia ***, The account was past due do to automatic payments that were not posted to the account due to non-sufficient fundsThis issue has been resolvedAn e-mail was sent to Ms*** on November 8, that if a $dollar payment was made to the
account, the remaining past due payments would be removed and the account brought currentIt was also mentioned via e-mail that if three consecutive payments were made to the account, the late fees would be reversedOn November 8, a $dollar payment was made to the account and on November 9, the past due payments were removed from the account and the account is currently up to date with the next payment of $due on December 19, On November 9, an e-mail was sent to Ms*** informing her that the account was updated and if consecutive payments are made the account, the late fees would be reversedIn the e-mail, we also informed Ms*** of the address on file and if not correct to please let us knowMs*** was also informed that all of her contact information, phone numbers and e-mail address were removed from the account and no further contact would be made on our part unless she makes contact with us firstNo reply from Ms*** has been received to that e-mail that was sent to her on November 8, Should you have any additional questions or concerns, please do not hesitate to let us know Arthur *** *** *** Customer Care Department
In review of the complaint received by *** ***, we have an order under the name of *** *** that show notes that the customer was trying to cancel and return merchandise and was directed to speak with the company that shipped the merchandise to see if the order qualified for a
cancellation/returnHy Cite Enterprises is solely the finance company for the merchandise that was ordered and does not handle any returns/cancellations for this merchandiseIf Ms*** is denying the order, we need for Ms*** to provide us with documentation for us to investigate to see if the account belongs to her or notAttached is a list of documents that are needed from Ms*** in order for us to properly investigate the account to determine if she is or is not the owner of itShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department