Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reviewing hy cite enterprise llc response to my compliant it seems that they don't fully understand the importance of the issueTheres more unsatisfaction towards this company then just the $that were failed to credit meOverall I wasn't giving any help from anyone, and in return got billed over $for two cookware and one filter in which the cookware did not work to the standards I was told they willTo top it all of, till this day I'am being harass by *** *** (manager of sales) who is calling, texting ,and threatening me at any time of the day*** also has told me plenty of times that he wants his products back due to the fact that the finance department has contact him and charging him the cost of the productsAs I mention before I'm willing to return the cookware by receiving a full refundI am very disappointed not only with the product but also with the customer service I have received.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by *** ***, we have a signed sales order and credit application dated January 10, On the sales order right above the signature line it states that the order may be cancelled prior to midnight of the third business day after the order was signedSince
that timeframe has passed, the account is no longer eligible for cancellationOn the credit application right above the signature line, it states that important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side and on the reverse side, it states that for the state of New York, the APR is 24%By Ms*** signing the credit application, she was in agreement to these terms and conditionsSince the account is no longer eligible for cancellation, Ms*** will remain responsible for the account along with its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:Yea that whole day policy isn't even mentioned first off and you don't even receive the product in that time frameThis is an entire scam and until this is erased off my credit report I will not be satisfied and I will make sure to leave a bad review warning others to avoid this product and scamIt's like I can return basically anything to a store if I decide that it is not what expected and get my money backBut with this scam of company you can't return a product you are not satisfied with and does not do what it is intended to do I should be able to return the product that is what customer service is forbut with this company you get tied into a scam and now a tarnished credit report because a company will not give an unsatisfied customer the benefit of the doubtThis company even tried to charge the credit card I used to pay the taxes on when I could no longer make the payments without my permissionLuckily for me the card they had, had been cancelled for fraud so they weren't able to access my cardBuyer beware it's nothing but a scam so be prepared to be out over grand if you purchase their joke of a productAll I want is this junk off my credit report
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nichole ***
In review of the complaint received by Vanessa S***, we are unable to locate an account with the information that was provided in the complaintPlease have MsS*** provide us is an account number so that we may better assistShould you have any additional questions or concerns, please
do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
I understand there was a day cancellation policyBut I do not want to make a cancellation, I want to make a returnMost people make a fair assumption that there is a 60-day return policy on any purchaseThat way, buyers have time to receive and try the product, and figure out if it is worth the money they paid for itThese products are notI am not interested in using the warrantyIf I send them for warranty inspection, I will have to buy a new set to use anyway while they are being inspectedI do not have the resources to be paying for sets of cookware, nor do I want to be doing that
In review of the complaint received by *** ***, we have a sales order that was signed on January 17, On that sales order is the notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signedSince that date has
past, the account is no longer eligible for cancellationSince the account is no longer eligible for cancellation, Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know.*
*** ***Assistant ManagerCustomer Care Department
By Mrand Mrs*** signing the sales order, they agreed to the terms and conditions of the sale including the cancellation policy, see below: Since the account is no longer with the allotted timeframe to cancel, the account is no longer eligible for cancellation and Mrand Mrswill remain responsible for the account and its balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]What was demonstra*** in the cooking show did not do anything like thisMy fiance and I wan*** good quality cookware that wouldn't do thatWe wan*** to invest in something that was going to last and pass down to our kids when they were old enough and it was time, scratch that ideahow is this crap supposed to be guaranteed for 50years if that is a result after one useIf you would give people time to actually recieve your products and try them out before they say yay or nay then people could actually see if its worth the investment and the people with faulty pans that do this crap can let you know and you can clean them for yourselvesI am now not convinced in this company or its products for myself and just want to be donerefund me what I paid and give me paid postage to send the crap backIf it works for your distributer and some other people greatYou can take their moneyBut this is bull hockeyIf anyone asks me about it I will tell them what its actually worth after my experience with you and save them the regretHow are you not going to stand behind your satisfaction crap and your guarantees and not give people what they are trying to invest in? Again, I am done with the company and want nothing to do with themWhy would I keep paying for something that isnt worth the investment anymore that I cant use? Or better yet that much moneyThat set is not worth $and something from walmart can do better than this.-
*** ***
Hy Cite Enterprises is not the company responsible for CookWorld products, we do not ship nor cover the cookware under any warrantyHy Cite Enterprises is solely responsible for extending the financing of the cookwareBy Mr*** signing the sale order he was agreeing to the terms and conditions of the sale including the Notice of Cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and any and all accrued balances
When I received the ply cookware, I used two pans and I immediately noticed the difference on the qualityI called Royal Prestige and explained to them my frustration on the quality of the pansRoyal prestige wants to give me an extra ply pan as compensation for the difference that I am not using or will useThis is a solution that only benefits Royal prestige and not their loyal customer who was given a year warranty on the set of pans I bought. Royal prestige is not willing to give a refund but is forcing me to keep or take a financial lossI simply ask that they honor their year commitment warranty of replacing the cookware with the same quality and quantity of cookware that I originally purchasedIf they are not able to fulfill, then I am seeking a full refund. To make matters worse, the cookware that is being sent as a replacement is product that is currently discontinued by Royal PrestigeNot only have they failed to honor their year warranty commitment, but they have utilized this opportunity to do away with their discontinued product
In review of the complaint received by *** ***, we have a sales order signed and dated for September 29, Per UPS we show that the order was shipped in two boxes, one was shipped on October 3, 2016, tracking number 1Z19A74***and the second one on October 4, 2016, tracking number
1Z19A74***Both packages show delivered and left at the front doorWe contacted UPS to open an investigation since Ms*** informed us that she had not received themWe received notification from UPS that they were unable to contact Ms*** and had tried on numerous occasions to properly investigate the missing packagesWe informed Ms*** of what UPS had informed us and she refused to contact UPSIn January of the account was reported as a Collections Account for non-paymentShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, attached is a copy of the sales order and credit application that was signed on July 18, Also attached is the reverse side of the credit applicationOn the front side of the credit application, towards the bottom of the document,
right above the signature line, line D states: “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms*** signing the credit application, she was agreeing to the terms and conditions regarding finance charges and interest ratesSince Ms*** signature is on the credit application agreeing to these terms, any and all accrued interest will remain on the accountShould you have any additional questions or concerns, please do not hesitate to contact us*** *** *** *** Customer Care Department
In review of the complaint received by Marliza H***, we have a sales order that was signed on September 30, This order was verified by our Verifications Department on October 6, with MsH***The phone number that our Verifications Department dialed to verify the order is the same phone number that MsH*** provided the Revdex.com on her complaintSince our calls are recorded, the verifications call was reviewed and the order was verified as accurate as well as verified that the merchandise was delivered to MsH*** by the Independent DistributorSince the order was verified as being accurate and the merchandise received, MsH*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
In review of the complaint received by Marliza H***, we have a sales order that was signed on September 30, This order was verified by our Verifications Department on October 6, with MsH***The phone number that our Verifications Department dialed to verify the order is
the same phone number that MsH*** provided the Revdex.com on her complaintSince our calls are recorded, the verifications call was reviewed and the order was verified as accurate as well as verified that the merchandise was delivered to MsH*** by the Independent DistributorSince the order was verified as being accurate and the merchandise received, MsH*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we show that Mr***’s account in currently payments past due with a third payment being due on the 21st of AprilWhile the account is in a past due state, any and all warranty claims will not be honoredOnce Mr***’s account
is current, we will honor any warranty claim that Mr*** may haveShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that your main concern is payment to the account my main concern is the treatment to my mother and the Damage that your questionable practices has done to her credit .What will be done in regards to this? You cant conduct business like this in this country and not have any repercussionsYou took advantage of my motherI know that we reached an agreement and that payment was supposed to have been issued but, my mother is still upset with the whole situation and lets not forget the $2,distller that we paid for in full that was removed from our house without the proper procedures being followed, the fact that I had to pull teeth to have an item that we did not have in our pocession removed from the account is preposterousI hope the Revdex.com helps me and my mother *** *** with your fraudulent practicesGood day
*** ***
In review of the complaint received by *** ***, we have a sales order and credit application signed and dated February 8, by Austin ***On the sales order that signed, our notice od cancellation states that the order may be cancelled prior to midnight of the third business day after
the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationBy Mr*** signing the sales order, he agreed to the terms and conditions of the order including the timeframe in which the order may have been cancelledAlso on the sales order, there is no indication that the order was to be set up as month no interestWith regards to the vacation voucher, all questions will need to be directed to the Independent Distributor’s office as Hy Cite Enterprises does not have anything to do with any sales promotions that are offeredShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
Since our calls are recorded, the call where Ms*** called our Verifications Department on February 25, at approximately 1:53pm was from the phone number we have listed on the account was reviewed and Ms*** verified the order as correct, which included merchandise, amount to be financed, monthly payments as well as confirmed that she gave the $as the down paymentSince Ms*** verified the call as correct and gave no indication that she wanted to cancel, the order is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balance
In review of the complaint received by *** ***, we have removed the balance that was added on for the gifts that were promised by the Independent DistributorShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant
Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only reason why my account failed to post HyCite's transactions were because they were attempting to charge my account more than once a monthThis was not only in breech of the agreement within my signed contract where it indicates that they charge my account once a month for the amount of $but because they attempted to charge my card more than once this caused their charges to appear as fraudulent charges on my account which then caused their charges to be blockedThey attempted this more than twiceThe first time I was alerted and contacted them immediately and made double paymentThe second time I was not alerted and believed that my charges were going through.This company had my email address and failed to send me a letter to inform me of my default in my account and further failed to inform me to whom this account was transferred to in order to request payment.I received a call all of a sudden from whom I now have come to be informed of, *** ***, where he failed to Identify himself and began to threaten and harass me*** *** has been reported to the WCPA, State Attorney General's Office, Oklahoma City Police Department and the FDCPA for failure to comply with my rights as a consumer and for failure to identify himself, additionally, for harassments and for threats.HyCite failed to provided me with the proper documentation and only did so when I requested from *** ***, once I confirmed his identification, that he provide me with a Validation Notice.I have a copy of this notice that HyCite provided to me through e-mail, in which they drafted on July 15th, this was days after *** ***'s initial contact and the day of the deadline threat that *** *** gave me for payment.HyCite did have my email address and this was apparent with their ability to contact me through email with this validation notice and of which the email was on the very same contract I signed, of which they emailed me a copy of as wellHyCite's failure to inform me through all communication methods and their illegal double charges to my account caused my account with HyCite to go in defaultThis was of no fault of my own and I believe that their inability to inform me of such actions through all means of communication should not cause my account to be displayed negatively on my credit score, it should not have accumulated late charges either.Lastly, Although this has been in dispute and reported to several agencies, I have communicated immediately with both HyCite and *** ***, and have established a payment plan with *** *** and have already started making payments.I continue to request that Hycite rectify my negative credit score but that they also remove any late charges due on my account due to breech of signed contract.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After reviewing hy cite enterprise llc response to my compliant it seems that they don't fully understand the importance of the issueTheres more unsatisfaction towards this company then just the $that were failed to credit meOverall I wasn't giving any help from anyone, and in return got billed over $for two cookware and one filter in which the cookware did not work to the standards I was told they willTo top it all of, till this day I'am being harass by *** *** (manager of sales) who is calling, texting ,and threatening me at any time of the day*** also has told me plenty of times that he wants his products back due to the fact that the finance department has contact him and charging him the cost of the productsAs I mention before I'm willing to return the cookware by receiving a full refundI am very disappointed not only with the product but also with the customer service I have received.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
In review of the complaint received by *** ***, we have a signed sales order and credit application dated January 10, On the sales order right above the signature line it states that the order may be cancelled prior to midnight of the third business day after the order was signedSince
that timeframe has passed, the account is no longer eligible for cancellationOn the credit application right above the signature line, it states that important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side and on the reverse side, it states that for the state of New York, the APR is 24%By Ms*** signing the credit application, she was in agreement to these terms and conditionsSince the account is no longer eligible for cancellation, Ms*** will remain responsible for the account along with its balanceShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:Yea that whole day policy isn't even mentioned first off and you don't even receive the product in that time frameThis is an entire scam and until this is erased off my credit report I will not be satisfied and I will make sure to leave a bad review warning others to avoid this product and scamIt's like I can return basically anything to a store if I decide that it is not what expected and get my money backBut with this scam of company you can't return a product you are not satisfied with and does not do what it is intended to do I should be able to return the product that is what customer service is forbut with this company you get tied into a scam and now a tarnished credit report because a company will not give an unsatisfied customer the benefit of the doubtThis company even tried to charge the credit card I used to pay the taxes on when I could no longer make the payments without my permissionLuckily for me the card they had, had been cancelled for fraud so they weren't able to access my cardBuyer beware it's nothing but a scam so be prepared to be out over grand if you purchase their joke of a productAll I want is this junk off my credit report
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Nichole ***
In review of the complaint received by Vanessa S***, we are unable to locate an account with the information that was provided in the complaintPlease have MsS*** provide us is an account number so that we may better assistShould you have any additional questions or concerns, please
do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
I understand there was a day cancellation policyBut I do not want to make a cancellation, I want to make a returnMost people make a fair assumption that there is a 60-day return policy on any purchaseThat way, buyers have time to receive and try the product, and figure out if it is worth the money they paid for itThese products are notI am not interested in using the warrantyIf I send them for warranty inspection, I will have to buy a new set to use anyway while they are being inspectedI do not have the resources to be paying for sets of cookware, nor do I want to be doing that
In review of the complaint received by *** ***, we have a sales order that was signed on January 17, On that sales order is the notice of cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signedSince that date has
past, the account is no longer eligible for cancellationSince the account is no longer eligible for cancellation, Ms*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to let us know.*
*** ***Assistant ManagerCustomer Care Department
By Mrand Mrs*** signing the sales order, they agreed to the terms and conditions of the sale including the cancellation policy, see below: Since the account is no longer with the allotted timeframe to cancel, the account is no longer eligible for cancellation and Mrand Mrswill remain responsible for the account and its balance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]What was demonstra*** in the cooking show did not do anything like thisMy fiance and I wan*** good quality cookware that wouldn't do thatWe wan*** to invest in something that was going to last and pass down to our kids when they were old enough and it was time, scratch that ideahow is this crap supposed to be guaranteed for 50years if that is a result after one useIf you would give people time to actually recieve your products and try them out before they say yay or nay then people could actually see if its worth the investment and the people with faulty pans that do this crap can let you know and you can clean them for yourselvesI am now not convinced in this company or its products for myself and just want to be donerefund me what I paid and give me paid postage to send the crap backIf it works for your distributer and some other people greatYou can take their moneyBut this is bull hockeyIf anyone asks me about it I will tell them what its actually worth after my experience with you and save them the regretHow are you not going to stand behind your satisfaction crap and your guarantees and not give people what they are trying to invest in? Again, I am done with the company and want nothing to do with themWhy would I keep paying for something that isnt worth the investment anymore that I cant use? Or better yet that much moneyThat set is not worth $and something from walmart can do better than this.-
*** ***
Hy Cite Enterprises is not the company responsible for CookWorld products, we do not ship nor cover the cookware under any warrantyHy Cite Enterprises is solely responsible for extending the financing of the cookwareBy Mr*** signing the sale order he was agreeing to the terms and conditions of the sale including the Notice of Cancellation that states that the order may be cancelled prior to midnight of the third business day after the order was signedSince that timeframe has passed, the account is no longer eligible for cancellation and Mr*** will remain responsible for the account and any and all accrued balances
When I received the ply cookware, I used two pans and I immediately noticed the difference on the qualityI called Royal Prestige and explained to them my frustration on the quality of the pansRoyal prestige wants to give me an extra ply pan as compensation for the difference that I am not using or will useThis is a solution that only benefits Royal prestige and not their loyal customer who was given a year warranty on the set of pans I bought. Royal prestige is not willing to give a refund but is forcing me to keep or take a financial lossI simply ask that they honor their year commitment warranty of replacing the cookware with the same quality and quantity of cookware that I originally purchasedIf they are not able to fulfill, then I am seeking a full refund. To make matters worse, the cookware that is being sent as a replacement is product that is currently discontinued by Royal PrestigeNot only have they failed to honor their year warranty commitment, but they have utilized this opportunity to do away with their discontinued product
In review of the complaint received by *** ***, we have a sales order signed and dated for September 29, Per UPS we show that the order was shipped in two boxes, one was shipped on October 3, 2016, tracking number 1Z19A74***and the second one on October 4, 2016, tracking number
1Z19A74***Both packages show delivered and left at the front doorWe contacted UPS to open an investigation since Ms*** informed us that she had not received themWe received notification from UPS that they were unable to contact Ms*** and had tried on numerous occasions to properly investigate the missing packagesWe informed Ms*** of what UPS had informed us and she refused to contact UPSIn January of the account was reported as a Collections Account for non-paymentShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, attached is a copy of the sales order and credit application that was signed on July 18, Also attached is the reverse side of the credit applicationOn the front side of the credit application, towards the bottom of the document,
right above the signature line, line D states: “important information about interest charges, annual percentage rates (APR), and finance terms are disclosed on the reverse side of this agreement.” By Ms*** signing the credit application, she was agreeing to the terms and conditions regarding finance charges and interest ratesSince Ms*** signature is on the credit application agreeing to these terms, any and all accrued interest will remain on the accountShould you have any additional questions or concerns, please do not hesitate to contact us*** *** *** *** Customer Care Department
In review of the complaint received by Marliza H***, we have a sales order that was signed on September 30, This order was verified by our Verifications Department on October 6, with MsH***The phone number that our Verifications Department dialed to verify the order is the same phone number that MsH*** provided the Revdex.com on her complaintSince our calls are recorded, the verifications call was reviewed and the order was verified as accurate as well as verified that the merchandise was delivered to MsH*** by the Independent DistributorSince the order was verified as being accurate and the merchandise received, MsH*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us. Arthur D***Assistant ManagerCustomer Care Department
In review of the complaint received by Marliza H***, we have a sales order that was signed on September 30, This order was verified by our Verifications Department on October 6, with MsH***The phone number that our Verifications Department dialed to verify the order is
the same phone number that MsH*** provided the Revdex.com on her complaintSince our calls are recorded, the verifications call was reviewed and the order was verified as accurate as well as verified that the merchandise was delivered to MsH*** by the Independent DistributorSince the order was verified as being accurate and the merchandise received, MsH*** will remain responsible for the account and its balanceShould you have any additional questions or concerns, please do not hesitate to contact us Arthur D*** Assistant Manager Customer Care Department
In review of the complaint received by *** ***, we show that Mr***’s account in currently payments past due with a third payment being due on the 21st of AprilWhile the account is in a past due state, any and all warranty claims will not be honoredOnce Mr***’s account
is current, we will honor any warranty claim that Mr*** may haveShould you have any additional questions or concerns, please do not hesitate to let us know*** *** Assistant Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand that your main concern is payment to the account my main concern is the treatment to my mother and the Damage that your questionable practices has done to her credit .What will be done in regards to this? You cant conduct business like this in this country and not have any repercussionsYou took advantage of my motherI know that we reached an agreement and that payment was supposed to have been issued but, my mother is still upset with the whole situation and lets not forget the $2,distller that we paid for in full that was removed from our house without the proper procedures being followed, the fact that I had to pull teeth to have an item that we did not have in our pocession removed from the account is preposterousI hope the Revdex.com helps me and my mother *** *** with your fraudulent practicesGood day
*** ***
In review of the complaint received by *** ***, we have a sales order and credit application signed and dated February 8, by Austin ***On the sales order that signed, our notice od cancellation states that the order may be cancelled prior to midnight of the third business day after
the order was signedSince that timeframe has passed, the account is no longer eligible for cancellationBy Mr*** signing the sales order, he agreed to the terms and conditions of the order including the timeframe in which the order may have been cancelledAlso on the sales order, there is no indication that the order was to be set up as month no interestWith regards to the vacation voucher, all questions will need to be directed to the Independent Distributor’s office as Hy Cite Enterprises does not have anything to do with any sales promotions that are offeredShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant Manager Customer Care Department
Since our calls are recorded, the call where Ms*** called our Verifications Department on February 25, at approximately 1:53pm was from the phone number we have listed on the account was reviewed and Ms*** verified the order as correct, which included merchandise, amount to be financed, monthly payments as well as confirmed that she gave the $as the down paymentSince Ms*** verified the call as correct and gave no indication that she wanted to cancel, the order is no longer eligible for cancellation and Ms*** will remain responsible for the account and its balance
In review of the complaint received by *** ***, we have removed the balance that was added on for the gifts that were promised by the Independent DistributorShould you have any additional questions or concerns, please do not hesitate to contact us *** *** Assistant
Manager Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The only reason why my account failed to post HyCite's transactions were because they were attempting to charge my account more than once a monthThis was not only in breech of the agreement within my signed contract where it indicates that they charge my account once a month for the amount of $but because they attempted to charge my card more than once this caused their charges to appear as fraudulent charges on my account which then caused their charges to be blockedThey attempted this more than twiceThe first time I was alerted and contacted them immediately and made double paymentThe second time I was not alerted and believed that my charges were going through.This company had my email address and failed to send me a letter to inform me of my default in my account and further failed to inform me to whom this account was transferred to in order to request payment.I received a call all of a sudden from whom I now have come to be informed of, *** ***, where he failed to Identify himself and began to threaten and harass me*** *** has been reported to the WCPA, State Attorney General's Office, Oklahoma City Police Department and the FDCPA for failure to comply with my rights as a consumer and for failure to identify himself, additionally, for harassments and for threats.HyCite failed to provided me with the proper documentation and only did so when I requested from *** ***, once I confirmed his identification, that he provide me with a Validation Notice.I have a copy of this notice that HyCite provided to me through e-mail, in which they drafted on July 15th, this was days after *** ***'s initial contact and the day of the deadline threat that *** *** gave me for payment.HyCite did have my email address and this was apparent with their ability to contact me through email with this validation notice and of which the email was on the very same contract I signed, of which they emailed me a copy of as wellHyCite's failure to inform me through all communication methods and their illegal double charges to my account caused my account with HyCite to go in defaultThis was of no fault of my own and I believe that their inability to inform me of such actions through all means of communication should not cause my account to be displayed negatively on my credit score, it should not have accumulated late charges either.Lastly, Although this has been in dispute and reported to several agencies, I have communicated immediately with both HyCite and *** ***, and have established a payment plan with *** *** and have already started making payments.I continue to request that Hycite rectify my negative credit score but that they also remove any late charges due on my account due to breech of signed contract.Thank you,*** ***