Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not know that I needed to respond!!! Sorry!!! I do have to say that I am not at all satisfied with Menard's answer. As of right this minute, I am still waiting for my rebate!!!! Do they get a lot of complaints about their rebates? The system is horrible!!!! I won't do business with them again!!!!!! I will go somewhere else!!!!!Thank you,*** ***
Re: Kevin ***Case #***Dear Ms*** **
*** *** ***
*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** is unhappy with the service he received at our ToledolocationWhile we are so
rry if the *** ***/Closeout door Mr*** purchasedwas not available when he went to pick it up, we are a se lf-service, do-it-yourself store and*** *** merchandise is avai lable on a first come, first served basisPlease understandthat *** *** skus ( Ie.: 400-1) are not product specifi cIf, as Mr***alleges, the store had in formed him that a similar item was not availabl e and there wasanother item with the same sku shown, it was not a comparable product and could not be soldat the same priceIt is my understanding that he was given a refund, as this was he chosefrom the available optionsWe sincerely apologize if Mr*** was inconvenienced.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,***
Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that Mr*** did not submit his
rebate request in a timely mannerMr*** was correctly informed that
rebates do not expireHowever, there is a limit on the allowable time period
for
submitting the requestPlease ask Mr*** to send the original
rebate receipts to my attention at the address listed below and I will request
an exception on his behalf.We
value Mr***'s business and appreciate his cooperation in this matter
*** *** * *** *** ***Revdex.com of WisconsinW Greenfield Ave.Milwaukee, WI
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry if Mr
*** experienced a problem with treated lumberWe are a yourself,self-service store offering the lowest possible prices to our valued guestsWood,being a natural product, sometimes does things we do not want it to do, such as warp, split,shrink, etcMr*** is certainly welcome to exchange the pieces of wood he feels areclearly defective, keeping in mind the natural characteristics of woodHowever, labor wouldnot be covered, since we have no control over these characteristics.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to
Mr***' concerns.I am sorry that Mr*** is unhappy with the
service he received at our *** locationUnfortunately, there is not
enough information included with his complaint to adequately investigate the
situationPlease ask
Mr*** to send readable copies of his cash register
receipt and special order contract to my attention at the address shown below
We will then be better able to research and address his concerns.We
value Mr***' business and appreciate his cooperation in this matter
I am sorry that Ms*** did not receive her rebate during the time she expectedEachrebate submission form has a final mailing date (in this ease 6/20115) and the consumersneeds to allow six to eight weeks from that date for rebate processingAccording toinformation received from the rebate
clearinghouse, the rebate was mailed on 8/ 10/ 15, wellwithin the eight week processing time
Thank you for giving us the opportunity respond Ms***"s concerns.I am sorry if Ms*** experienced a problem with her Crestline windowsWe do nothave a record of Ms*** having filed complaint with our office previouslySinceCrestline hold s and administers the warrant y on
the windows, and they arc responsible fo rwarranty related decisions, we would, respectfully, suggest that she continue to work withthem to resolve any issuesIf Ms*** would like us to file a warranty claim on herbehal f, please ask her to send readable copies of all special order contracts, cash registerreceipts, warranty notes, claim number, elcto my attention at the address listed below.We value Ms***'s business and appreciate her cooperation in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I finally received my rebate. I guess this can be closed!!!! Not because I am ok with it but because nothing is going to happen!!!!! I still believe that they raised their prices for the 11% discount!!!!! Thank you for your time and effort!!!!
Regards,
*** ***
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I am sorry if Ms*** was unhappy with the vanity she
purchasedThe manufacturer of the vanity holds and administers the warranty
If Ms*** would like to file a warranty claim, she will need to send a
readable copy of
her cash register receipt and her contractor's paid invoice to
my attention at the address listed belowWe will then submit a warranty claim
in her behalf.INC.We value
Ms***'s business and appreciate her cooperation in this matter
Thank you for giving us the opportunity to respond to Mr***"s concerns.I am sorry that Mr*** was unhappy with the rugs he purchasedI have contacted ouron-line sales department and it is my understanding that the restocking fee that was chargedby the store has been refunded to Mr
***'s credit card.I trust this will fully satisfy Mr***'s complaint.Sincerely,
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive the refund amount she expectedPlease ask herto send a readable copy of the original and return transaction to my attention at the addresslisted belowWe will then be able to
research her solution for any additional refund owed.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely,*** ***
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I
am sorry that Ms*** was unhappy with the vinyl plank flooring she
purchasedPlease understand that the warranty on this product is held and
administered by QCIL International and they are responsible for all
warranty
claimsMs***'s concerns were forwarded to QCIL on 5/12/and they
attempted to contact her, both via email and telephoneSince they did not
receive a reply from Ms***, her claim was closed on 6/30/We are
forwarding your correspondence to the warranty holder for their further review
and appropriate actionWe would, respectfully, encourage Ms*** to
cooperate with the warranty holder to reach a resolution.We value Ms***'s business and appreciate her
cooperation in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yet
again, they hide behind the "self service, DIY store" commentThey state that it is my responsibility to research the project, but fail to make any amends when they take no notice of the research that was done and order the wrong item. They clearly do not appreciate my understanding of this matter, because if they had, I would not be engaged in this continuing correspondence
Regards,
Dave ***
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive her rebate in what she tClt was a timely manner.According to our record sher purchases were made on 7/03/ Rebate check #117645460was issued on well within the
stated six to eight week periodThe credit wasredeemed on 8/22115.I trust this complaint can be closed.Sincerely,
Thank you for giving us the opportunity to respond to Mr***' concerns.I am sorry if Mr*** was double charged for his purchaseWe need additionalinformation in order to research his requestPlease ask Mr*** to send a readable copy ofhis receipt to my attention at the address listed
below.We value Mr***' business and appreciate his cooperation in this matter.Sincerely,
I am sorry that *** is unhappy with the return transaction at our *** storeIf the credit she was issued has not been redeemed at this time, please ask Ms***to send a readable copy of the bar coded certificate, the sales transaction and the returntransaction to my attention at
the address listed belowWe will then be able to explore alternative options for Ms***
Ms***,Per Menards' request, we- the manufacturer of the product in question- have reached out to Ms*** in hopes of resolving the issueI've included that email below. Regards, ----- Forwarded Message -----Ms***,We are deeply saddened to learn that a possible defect in one of our medicine cabinets may have contributed to the distress and injury of your daughterWe are a family-owned and operated business, we take these matters very seriously. The LFT series is our most popular medicine cabinet, and it has been made of the same materials and design for over a decadeHowever, we are currently considering changes to that design, in large part due to your individual situation and feedbackWe feel that your having had this experience twice in as many years is a great concern, and cannot be ignored.We have been in talks with Menards regarding this issue and have agreed to research alternative materials for the bottom of the cabinetUsing a more durable material to keep the doors in place, we hope, will prevent this type of occurrence from happening againWe also would like to fulfill your request for reimbursement, and offer a Menards gift card in the amount of $250.00, which we can get put in the mail immediately once you've verified your address below:*** *** *** ***
*** ** ***Pace would like to sincerely thank you for taking the time to inform us of this problem, and for helping us provide a better productWe welcome any further concerns or suggestions you may have, and hope that by striving for greater quality, we can look forward to serving you again in the future. Regards,
Since because of their error I am out the cost of multiple plumbing appointments, gas, time, etc I think the least they could do is come out and pick up the toilet so I do not have to arrange for someone to help me lift it in the car and then drive miles. I want the toilet picked up by
Menards
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive the rebate she expected in a timely mannerIt ismy understanding that when the exchange was made, a rebate receipt did not print outOurmanagement team at the Menards - St Paul
Midway store contacted my office previously andon 2/copies of both the original and transfer receipts were forwarded the rebateclearinghouse for processingMs*** should be receiving correspondence from themsoon.We appreciate Ms***'s patience in this matter.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not know that I needed to respond!!! Sorry!!! I do have to say that I am not at all satisfied with Menard's answer. As of right this minute, I am still waiting for my rebate!!!! Do they get a lot of complaints about their rebates? The system is horrible!!!! I won't do business with them again!!!!!! I will go somewhere else!!!!!Thank you,*** ***
Re: Kevin ***Case #***Dear Ms*** **
*** *** ***
*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** is unhappy with the service he received at our ToledolocationWhile we are so
rry if the *** ***/Closeout door Mr*** purchasedwas not available when he went to pick it up, we are a se lf-service, do-it-yourself store and*** *** merchandise is avai lable on a first come, first served basisPlease understandthat *** *** skus ( Ie.: 400-1) are not product specifi cIf, as Mr***alleges, the store had in formed him that a similar item was not availabl e and there wasanother item with the same sku shown, it was not a comparable product and could not be soldat the same priceIt is my understanding that he was given a refund, as this was he chosefrom the available optionsWe sincerely apologize if Mr*** was inconvenienced.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,***
Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that Mr*** did not submit his
rebate request in a timely mannerMr*** was correctly informed that
rebates do not expireHowever, there is a limit on the allowable time period
for
submitting the requestPlease ask Mr*** to send the original
rebate receipts to my attention at the address listed below and I will request
an exception on his behalf.We
value Mr***'s business and appreciate his cooperation in this matter
*** *** * *** *** ***Revdex.com of WisconsinW Greenfield Ave.Milwaukee, WI
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry if Mr
*** experienced a problem with treated lumberWe are a yourself,self-service store offering the lowest possible prices to our valued guestsWood,being a natural product, sometimes does things we do not want it to do, such as warp, split,shrink, etcMr*** is certainly welcome to exchange the pieces of wood he feels areclearly defective, keeping in mind the natural characteristics of woodHowever, labor wouldnot be covered, since we have no control over these characteristics.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,
Thank you for giving us the opportunity to respond to
Mr***' concerns.I am sorry that Mr*** is unhappy with the
service he received at our *** locationUnfortunately, there is not
enough information included with his complaint to adequately investigate the
situationPlease ask
Mr*** to send readable copies of his cash register
receipt and special order contract to my attention at the address shown below
We will then be better able to research and address his concerns.We
value Mr***' business and appreciate his cooperation in this matter
I am sorry that Ms*** did not receive her rebate during the time she expectedEachrebate submission form has a final mailing date (in this ease 6/20115) and the consumersneeds to allow six to eight weeks from that date for rebate processingAccording toinformation received from the rebate
clearinghouse, the rebate was mailed on 8/ 10/ 15, wellwithin the eight week processing time
Thank you for giving us the opportunity respond Ms***"s concerns.I am sorry if Ms*** experienced a problem with her Crestline windowsWe do nothave a record of Ms*** having filed complaint with our office previouslySinceCrestline hold s and administers the warrant y on
the windows, and they arc responsible fo rwarranty related decisions, we would, respectfully, suggest that she continue to work withthem to resolve any issuesIf Ms*** would like us to file a warranty claim on herbehal f, please ask her to send readable copies of all special order contracts, cash registerreceipts, warranty notes, claim number, elcto my attention at the address listed below.We value Ms***'s business and appreciate her cooperation in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I finally received my rebate. I guess this can be closed!!!! Not because I am ok with it but because nothing is going to happen!!!!! I still believe that they raised their prices for the 11% discount!!!!! Thank you for your time and effort!!!!
Regards,
*** ***
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I am sorry if Ms*** was unhappy with the vanity she
purchasedThe manufacturer of the vanity holds and administers the warranty
If Ms*** would like to file a warranty claim, she will need to send a
readable copy of
her cash register receipt and her contractor's paid invoice to
my attention at the address listed belowWe will then submit a warranty claim
in her behalf.INC.We value
Ms***'s business and appreciate her cooperation in this matter
Thank you for giving us the opportunity to respond to Mr***"s concerns.I am sorry that Mr*** was unhappy with the rugs he purchasedI have contacted ouron-line sales department and it is my understanding that the restocking fee that was chargedby the store has been refunded to Mr
***'s credit card.I trust this will fully satisfy Mr***'s complaint.Sincerely,
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive the refund amount she expectedPlease ask herto send a readable copy of the original and return transaction to my attention at the addresslisted belowWe will then be able to
research her solution for any additional refund owed.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely,*** ***
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I
am sorry that Ms*** was unhappy with the vinyl plank flooring she
purchasedPlease understand that the warranty on this product is held and
administered by QCIL International and they are responsible for all
warranty
claimsMs***'s concerns were forwarded to QCIL on 5/12/and they
attempted to contact her, both via email and telephoneSince they did not
receive a reply from Ms***, her claim was closed on 6/30/We are
forwarding your correspondence to the warranty holder for their further review
and appropriate actionWe would, respectfully, encourage Ms*** to
cooperate with the warranty holder to reach a resolution.We value Ms***'s business and appreciate her
cooperation in this matter
Please see attached
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yet
again, they hide behind the "self service, DIY store" commentThey state that it is my responsibility to research the project, but fail to make any amends when they take no notice of the research that was done and order the wrong item. They clearly do not appreciate my understanding of this matter, because if they had, I would not be engaged in this continuing correspondence
Regards,
Dave ***
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive her rebate in what she tClt was a timely manner.According to our record sher purchases were made on 7/03/ Rebate check #117645460was issued on well within the
stated six to eight week periodThe credit wasredeemed on 8/22115.I trust this complaint can be closed.Sincerely,
Thank you for giving us the opportunity to respond to Mr***' concerns.I am sorry if Mr*** was double charged for his purchaseWe need additionalinformation in order to research his requestPlease ask Mr*** to send a readable copy ofhis receipt to my attention at the address listed
below.We value Mr***' business and appreciate his cooperation in this matter.Sincerely,
I am sorry that *** is unhappy with the return transaction at our *** storeIf the credit she was issued has not been redeemed at this time, please ask Ms***to send a readable copy of the bar coded certificate, the sales transaction and the returntransaction to my attention at
the address listed belowWe will then be able to explore alternative options for Ms***
Ms***,Per Menards' request, we- the manufacturer of the product in question- have reached out to Ms*** in hopes of resolving the issueI've included that email below. Regards, ----- Forwarded Message -----Ms***,We are deeply saddened to learn that a possible defect in one of our medicine cabinets may have contributed to the distress and injury of your daughterWe are a family-owned and operated business, we take these matters very seriously. The LFT series is our most popular medicine cabinet, and it has been made of the same materials and design for over a decadeHowever, we are currently considering changes to that design, in large part due to your individual situation and feedbackWe feel that your having had this experience twice in as many years is a great concern, and cannot be ignored.We have been in talks with Menards regarding this issue and have agreed to research alternative materials for the bottom of the cabinetUsing a more durable material to keep the doors in place, we hope, will prevent this type of occurrence from happening againWe also would like to fulfill your request for reimbursement, and offer a Menards gift card in the amount of $250.00, which we can get put in the mail immediately once you've verified your address below:*** *** *** ***
*** ** ***Pace would like to sincerely thank you for taking the time to inform us of this problem, and for helping us provide a better productWe welcome any further concerns or suggestions you may have, and hope that by striving for greater quality, we can look forward to serving you again in the future. Regards,
Since because of their error I am out the cost of multiple plumbing appointments, gas, time, etc I think the least they could do is come out and pick up the toilet so I do not have to arrange for someone to help me lift it in the car and then drive miles. I want the toilet picked up by
Menards
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** did not receive the rebate she expected in a timely mannerIt ismy understanding that when the exchange was made, a rebate receipt did not print outOurmanagement team at the Menards - St Paul
Midway store contacted my office previously andon 2/copies of both the original and transfer receipts were forwarded the rebateclearinghouse for processingMs*** should be receiving correspondence from themsoon.We appreciate Ms***'s patience in this matter.Sincerely,