I received your information from our sponsor's Guest
Services Department.Dear MrColmerauer:A stop payment has been placed on Menards Merchandise Credit
Check #***Within the next days, the processing center will be
mailing a replacement merchandise credit check in the amount of $to
*** *** *** *** ** ***Please allow time for this check to be
mailed through the US Postal Service.Should that first
check ever be delivered to you, please destroy it, as it will no longer be
honored at a Menards store.FYI, the merchandise credit checks are now folded with the
dollar amounts concealedThe outside has the return address of ** *** ** *** *** ** ***.If you are experiencing mail interruption please contact
your United States Postmaster.Thank you for your patience and providing the necessary
information to help research your inquiry
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have already received a full refund and at this point consider the complaint resolvedI do however would like to add there customer service is one of the worst I have dealt withI will never again purchase through Menards website
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Philip ***
Thank you for giving us the opportunity to respond to Ms***' ongoing concerns.I am sorry that Ms*** is unhappy with her cabinet orderAt her request, we are closingher fileHowever, it should be no ted that we have worked closely with Ms*** and themanufacturer to ensure that her order was completed with merchandise that met with herapprovalWe sincerely apologize for any delays in shipping from the manufacturer.We appreciate Ms***' understanding in this matter.Sincerely,
I am sorry that Ms*** experienced a problem with the washer she purchasedWe have no record of having received a previous complaint from Ms***Please ask her to send readable copies of her receipt and the factory authorized repair center's diagnostic report,along with the serial number
from the machine, to my attention at the address listed below.We will then be able to notify the warranty holder.We value Ms*** business and appreciate her cooperation in this matter
I am extremely disappointed in the service I have received, not only by Menards, but by the warranty company. I paid a lot of money for this refrigerator when I remodeled my kitchen. I spent over $15,at Menards in supplies and appliances doing my remodel. I thought by
purchasing an extended 4-year warranty I would have some peace of mind knowing that if anything happened I would not be without a refrigerator. If I did need repairs, they would be covered by my warranty. The service rep at Menards did not explain anything regarding how the warranty works other than the cost of it. Menards employees need some much need training in customer service and on the products they sell. I have been without a working refrigerator since beginning of March when I called the warranty company to have a tech come out. One of the main reasons for buying a refrigerator with ice/water was to avoid having to purchase bottled water. My city water is not the best for drinkingAlso, having to juggle where I am going to store my food, going to the grocery store daily for food is a big inconvenience to me. I would like Menards and the warranty company to satisfy my claim by paying for a replacement refrigerator. I will not accept the check for $***. There is no way I will be able to replace with the same type of refrigerator with that amount. Like I mentioned before, the first A&E tech who came out told me that it was a factory recall for the top portion of my refrigerator. The second time A&E came out the tech called the manufacturing company and was advised this is a common problem that can not repaired. This tech deemed it non-repairable. I am also frustrated at all the time wasted being on hold with the warranty company, only to be told promises that they were never going to go through. If Menards or the warranty company to fulfill my claim to replace my refrigerator I will be taking court action. Thank you for assisting me in this over due matter
I am
sorry that Ms*** is still unhappyWe sincerely apologize for any poor
service she may have experiencedTop notch customer service is our number one
goal and we are very sorry of that is not what Ms*** experienced at our *** *** locationPlease rest assured that we have taken her correspondence
seriously and have shared her comments with upper management to ensure more
pleasant shopping experiences in the futureWe value Ms***'s business and
appreciate her understanding in this matter
This is to respond to your request for status on the complaint filed.Menards, Incwas largely unresponsive until I threatened to file a lawsuit in Iowa and presented them with the Complaint and Motion for Directed Verdict drafted by me and ready for submission.Even then, they refused to be
accountable but instead referred the matter to their vendor, Black And Decker-- who were extremely cooperative and quickly settled the matter to my satisfaction.If I were the Revdex.com, I would show this as a settled matter by BLACK & DECKER--but that Menard's acted in a completely unethical fashion and made the process much more difficult than it needed to be.Bottom line-- Menard's spent weeks dodging and ignoring--until it became clear that THIS consumer would not tolerate their nonsense and would take legal action if need be. Then they passed off their responsibilities to their vendor-- rather than stepping up and meeting their obligations directly. That lack of ethics and honorable behavior made it clear to me that they are a merchandiser I will never frequent again--and your consumers should be warned of their attitude and conduct as well in my view.Best Regards,
Thank You for giving us the opportunity to respond to Mr***'s concerns.I am sorry that we were not able to fulfill Mr***'s orderI have verified that his purchase has been fully refunded to the credit card used on the original purchase.I trust this should resolve Mr***'s
complaint
Thank you for giving us the opportunity to respond
to Ms***' concerns.I am sorry that Ms*** misunderstood the 11% rebate
offerThe 11% rebate is advertised during the time period when the rebate is
being offeredDuring periods when the 11% rebate is not being offered, we run
other
sales, which are advertised in the media and there are flyers available
when entering the storeAlthough we frequently run the 11% sale, it is not a
continual rebate offer.We value Ms***'
business and appreciate her understanding in this matter
Thank you for giving us the opportunity to respond
to Mrs***'s concerns.I am sorry that Ms*** was unhappy with the
dehumidifier she purchasedAccording to our records, the return was
processed on 6/27/17, with the balance of the processing fees refunded on
6/30/If Ms*** has not
received credit back to her account, she may wish to contact her bank and inquire
about the reason they have not processed the return.We
value Ms***'s business and appreciate her understanding in this matter
I am sorry that Ms*** experienced a problem when ordering doorsPlease understandthat at the time of purchase, the door order was electronically transmitted to themanufacturerOnce the doors arc placed in production, they cannot be cancelled without therestocking feeThis is clearly stated in
the special order contractMs*** was,therefore, correctly charged the restocking fee.We value Ms***'s business and appreciate her understanding
I am sorry that Mr*** was unhappy with the restocking feeI have investigated andhave found that the return policy is readily available on the mcnards.com websitcI am verysorry if Mr*** did not rcad the return policy, however, he was correctly charged a 25%restocking fee on the return.We
value Mr***'s business and appreciate
I am sorry that Ms*** did not receive the rebate she expected from her purchase in April.Without having access to the actual paperwork, it is impossible to be certain what happened .Although, since the rebate from from April would not have been available in September, itappears as though the
rebate submission form did not match the rebate submitted and,therefore, was probably rejected by the rebate clearinghouse.In line with our very generous customer service ethic, we are sending Ms*** a credit for$directly from us, rather than the rebate clearinghouse.I trust this should resolve Ms*** 's complaint.Sincerely,
I am very sorry that *** *** was unhappy with the terms of the rebateWe are very proud of our rebate program, which has contributed to added savings for our guest for many years.The rebate that *** *** is referring to was advertised in our flyers and on the signage in the stores
as an in-store merchandise creditThe rebate submission form also states, both on the front and the back, that the rebate is in the form of a merchandise creditI am sorry if *** *** did not read the information that was readily available to her.However, I believe our advertising is very clearWe value *** *** business and appreciate her understanding in this matter
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** is unhappy with her
on-line purchaseOur on-line return policy is easily accessible to anyone
shopping on menards.comIt clearly states
that, if the item is returnable, it would be
subject to a 25% restocking fee
Although I am sorry if Ms*** did not read the return policy, we cannot
make an exception when she has clearly used the item.We
value Ms***'s business and appreciate her understanding in this matter
I am sorry that Mr*** experienced a problem with his cabinet orderAccording to our records, Mr*** picked up his cabinets on Saturday 4/09/His special order contract states all defects and non-conformities must be reported to Menards within days of receiveing the productThe
discrepancies were not reported until 4/23/At that time we contacted the manufacturer and were assured the missing parts were on orderUnfortunately the correct parts were not shipped from the manufacturer and have been reorderedWhile we are very sorry that Mr*** experienced this problem, any request for compensation for delays, or inconvenience need to be addressed by the warranty holder, *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still expect Menards to act in good faith I still have not even had anybody reach out to me after being promised that this issue would be resolved I was told "I would be taken care of, and we are sorry that this happened to you" Still waiting I will not accept your response until I am reimbursed for the cost of my car being detailed Your store made an honest mistake by not sealing the can of paint I'm waiting for you to make it right.Thanks
Tim ***
I am sorry that Mr*** was unhappy with the way his transaction was handledWereceived your leiter dated 7117/ on Mr*** contacted us on 7/20/ and wehave responded directly to him.I trust Mr*** ** file can be closed.Sincerely,
I am sorry that Ms*** was unable purchase what she wanted on Black FridayI havethoroughly researched Ms***'s claim, and have found that, although we had paddleboards on the Black Friday sale, we did not offer kayaksHowever, I did find that the Viperkayak was offered on the Black
Friday sale in (sec att ached)I am uncertain how Ms.*** accessed last year's sale, but it may be that she had it saved as a bookmark and pull ed itup inadvertentlyUnfortunately, we no longer have any of the Viper kayaks (SKU 279-14) and are unable to supply them at this time.We value Ms***'s business and appreciate her understanding in this matter
I received your information from our sponsor's Guest
Services Department.Dear MrColmerauer:A stop payment has been placed on Menards Merchandise Credit
Check #***Within the next days, the processing center will be
mailing a replacement merchandise credit check in the amount of $to
*** *** *** *** ** ***Please allow time for this check to be
mailed through the US Postal Service.Should that first
check ever be delivered to you, please destroy it, as it will no longer be
honored at a Menards store.FYI, the merchandise credit checks are now folded with the
dollar amounts concealedThe outside has the return address of ** *** ** *** *** ** ***.If you are experiencing mail interruption please contact
your United States Postmaster.Thank you for your patience and providing the necessary
information to help research your inquiry
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have already received a full refund and at this point consider the complaint resolvedI do however would like to add there customer service is one of the worst I have dealt withI will never again purchase through Menards website
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Philip ***
Thank you for giving us the opportunity to respond to Ms***' ongoing concerns.I am sorry that Ms*** is unhappy with her cabinet orderAt her request, we are closingher fileHowever, it should be no ted that we have worked closely with Ms*** and themanufacturer to ensure that her order was completed with merchandise that met with herapprovalWe sincerely apologize for any delays in shipping from the manufacturer.We appreciate Ms***' understanding in this matter.Sincerely,
I am sorry that Ms*** experienced a problem with the washer she purchasedWe have no record of having received a previous complaint from Ms***Please ask her to send readable copies of her receipt and the factory authorized repair center's diagnostic report,along with the serial number
from the machine, to my attention at the address listed below.We will then be able to notify the warranty holder.We value Ms*** business and appreciate her cooperation in this matter
I am extremely disappointed in the service I have received, not only by Menards, but by the warranty company. I paid a lot of money for this refrigerator when I remodeled my kitchen. I spent over $15,at Menards in supplies and appliances doing my remodel. I thought by
purchasing an extended 4-year warranty I would have some peace of mind knowing that if anything happened I would not be without a refrigerator. If I did need repairs, they would be covered by my warranty. The service rep at Menards did not explain anything regarding how the warranty works other than the cost of it. Menards employees need some much need training in customer service and on the products they sell. I have been without a working refrigerator since beginning of March when I called the warranty company to have a tech come out. One of the main reasons for buying a refrigerator with ice/water was to avoid having to purchase bottled water. My city water is not the best for drinkingAlso, having to juggle where I am going to store my food, going to the grocery store daily for food is a big inconvenience to me. I would like Menards and the warranty company to satisfy my claim by paying for a replacement refrigerator. I will not accept the check for $***. There is no way I will be able to replace with the same type of refrigerator with that amount. Like I mentioned before, the first A&E tech who came out told me that it was a factory recall for the top portion of my refrigerator. The second time A&E came out the tech called the manufacturing company and was advised this is a common problem that can not repaired. This tech deemed it non-repairable. I am also frustrated at all the time wasted being on hold with the warranty company, only to be told promises that they were never going to go through. If Menards or the warranty company to fulfill my claim to replace my refrigerator I will be taking court action. Thank you for assisting me in this over due matter
I am
sorry that Ms*** is still unhappyWe sincerely apologize for any poor
service she may have experiencedTop notch customer service is our number one
goal and we are very sorry of that is not what Ms*** experienced at our *** *** locationPlease rest assured that we have taken her correspondence
seriously and have shared her comments with upper management to ensure more
pleasant shopping experiences in the futureWe value Ms***'s business and
appreciate her understanding in this matter
This is to respond to your request for status on the complaint filed.Menards, Incwas largely unresponsive until I threatened to file a lawsuit in Iowa and presented them with the Complaint and Motion for Directed Verdict drafted by me and ready for submission.Even then, they refused to be
accountable but instead referred the matter to their vendor, Black And Decker-- who were extremely cooperative and quickly settled the matter to my satisfaction.If I were the Revdex.com, I would show this as a settled matter by BLACK & DECKER--but that Menard's acted in a completely unethical fashion and made the process much more difficult than it needed to be.Bottom line-- Menard's spent weeks dodging and ignoring--until it became clear that THIS consumer would not tolerate their nonsense and would take legal action if need be. Then they passed off their responsibilities to their vendor-- rather than stepping up and meeting their obligations directly. That lack of ethics and honorable behavior made it clear to me that they are a merchandiser I will never frequent again--and your consumers should be warned of their attitude and conduct as well in my view.Best Regards,
Thank You for giving us the opportunity to respond to Mr***'s concerns.I am sorry that we were not able to fulfill Mr***'s orderI have verified that his purchase has been fully refunded to the credit card used on the original purchase.I trust this should resolve Mr***'s
complaint
Thank you for giving us the opportunity to respond
to Ms***' concerns.I am sorry that Ms*** misunderstood the 11% rebate
offerThe 11% rebate is advertised during the time period when the rebate is
being offeredDuring periods when the 11% rebate is not being offered, we run
other
sales, which are advertised in the media and there are flyers available
when entering the storeAlthough we frequently run the 11% sale, it is not a
continual rebate offer.We value Ms***'
business and appreciate her understanding in this matter
Thank you for giving us the opportunity to respond
to Mrs***'s concerns.I am sorry that Ms*** was unhappy with the
dehumidifier she purchasedAccording to our records, the return was
processed on 6/27/17, with the balance of the processing fees refunded on
6/30/If Ms*** has not
received credit back to her account, she may wish to contact her bank and inquire
about the reason they have not processed the return.We
value Ms***'s business and appreciate her understanding in this matter
I am sorry that Ms*** experienced a problem when ordering doorsPlease understandthat at the time of purchase, the door order was electronically transmitted to themanufacturerOnce the doors arc placed in production, they cannot be cancelled without therestocking feeThis is clearly stated in
the special order contractMs*** was,therefore, correctly charged the restocking fee.We value Ms***'s business and appreciate her understanding
I am sorry that Mr*** was unhappy with the restocking feeI have investigated andhave found that the return policy is readily available on the mcnards.com websitcI am verysorry if Mr*** did not rcad the return policy, however, he was correctly charged a 25%restocking fee on the return.We
value Mr***'s business and appreciate
I am sorry that Ms*** did not receive the rebate she expected from her purchase in April.Without having access to the actual paperwork, it is impossible to be certain what happened .Although, since the rebate from from April would not have been available in September, itappears as though the
rebate submission form did not match the rebate submitted and,therefore, was probably rejected by the rebate clearinghouse.In line with our very generous customer service ethic, we are sending Ms*** a credit for$directly from us, rather than the rebate clearinghouse.I trust this should resolve Ms*** 's complaint.Sincerely,
I am very sorry that *** *** was unhappy with the terms of the rebateWe are very proud of our rebate program, which has contributed to added savings for our guest for many years.The rebate that *** *** is referring to was advertised in our flyers and on the signage in the stores
as an in-store merchandise creditThe rebate submission form also states, both on the front and the back, that the rebate is in the form of a merchandise creditI am sorry if *** *** did not read the information that was readily available to her.However, I believe our advertising is very clearWe value *** *** business and appreciate her understanding in this matter
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** is unhappy with her
on-line purchaseOur on-line return policy is easily accessible to anyone
shopping on menards.comIt clearly states
that, if the item is returnable, it would be
subject to a 25% restocking fee
Although I am sorry if Ms*** did not read the return policy, we cannot
make an exception when she has clearly used the item.We
value Ms***'s business and appreciate her understanding in this matter
I am sorry that Mr*** experienced a problem with his cabinet orderAccording to our records, Mr*** picked up his cabinets on Saturday 4/09/His special order contract states all defects and non-conformities must be reported to Menards within days of receiveing the productThe
discrepancies were not reported until 4/23/At that time we contacted the manufacturer and were assured the missing parts were on orderUnfortunately the correct parts were not shipped from the manufacturer and have been reorderedWhile we are very sorry that Mr*** experienced this problem, any request for compensation for delays, or inconvenience need to be addressed by the warranty holder, *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still expect Menards to act in good faith I still have not even had anybody reach out to me after being promised that this issue would be resolved I was told "I would be taken care of, and we are sorry that this happened to you" Still waiting I will not accept your response until I am reimbursed for the cost of my car being detailed Your store made an honest mistake by not sealing the can of paint I'm waiting for you to make it right.Thanks
Tim ***
I am sorry that Mr*** was unhappy with the way his transaction was handledWereceived your leiter dated 7117/ on Mr*** contacted us on 7/20/ and wehave responded directly to him.I trust Mr*** ** file can be closed.Sincerely,
I am sorry that Ms*** was unable purchase what she wanted on Black FridayI havethoroughly researched Ms***'s claim, and have found that, although we had paddleboards on the Black Friday sale, we did not offer kayaksHowever, I did find that the Viperkayak was offered on the Black
Friday sale in (sec att ached)I am uncertain how Ms.*** accessed last year's sale, but it may be that she had it saved as a bookmark and pull ed itup inadvertentlyUnfortunately, we no longer have any of the Viper kayaks (SKU 279-14) and are unable to supply them at this time.We value Ms***'s business and appreciate her understanding in this matter