Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the courtesy of the corporate office satisfying this rebate, my complaint from the onset goes well beyond the problems I've had with Rebates International, to whom Menards has apparently outsourced the handling of all their rebates to I'm just one of far too many customers who are having similar issues with what appears to be a pattern of chronic mishandling, complete loss, or other mix-ups in that company's mismanagement of rebate applications The only solution as I see it is for Menards to step up to what should be their responsibility to the customer by tackling the problem at the source and not just continuing to overlook it - possibly starting with some formal correspondence to Rebates International expressing concerns over the numerous reports of customer dissatisfaction in mishandling of rebates and possible implications this may have should there not be a notable improvement in the future Regards,
Gary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11299319, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matterThe issue is not with paint from a smaller bucket to a larger bucket that does not make an exact match that was mixed in the same proportionsThe issue lies with a separate type of paint that was mixed not to the same proportions as the initial bucketEven though the sheet that was given to the paint technician was an exact match from the initial bucket for some reason or another they chose not to mix it in the same proportionsIn regards to several coats of edgingWhen paint is applied it does appear slightly different when wet then when dry so it is not always perceptible at the time of application if there is not an exact match if the colors indeed are closeAlso paint that is applied with a brush around the edges versus paint that is applied with a roller on the large Open Spaces on the wall frequently require multiple coats in order to get a like appearanceAnd as would make sense the larger areas were painted with the gallon buckets of incorrect paint in the edges were painted with the smaller bucket which was the appropriate colorSo in order to have the color that was purchased on the entire wall you are correct in that the edges would not need to be completely redone but the entire walls would need to be repaintedOn a side-note of little importance to this discussion of all the times I have purchased Menards paint at several different stores I have never had it recommended to me to mix small buckets of paint with large buckets of paint to ensure a uniform color
Regards,
Brian ***
I am sorry that Mr*** is unhappy with the period of time it has taken to receive his counter topAccording to our records, the template was sent to him and delivered on 4/5/The manufacturer is waiting for Mr*** template approval before fabricating the counter-topsPlease ask Mr***
to respond to Midwest Manufacturing Counter-tops Div at *** if he has any further questions.We value Mr***'s business and appreciate his cooperation in this matter
I am sorry that Ms*** was unhappy with the handling fee charged for the "less thanminimum" quantity orderI apologize if no one informed her of this chargeHowever, whenthe second order was placed, Ms*** was fully aware of the handing chargeAs agoodwill gesture, I am sending her a
credit for as reimbursement for one handling fee
Thank you for giving us the opportunity to address
Mr***' concerns.I am sorry that Mr*** is unhappy
with the manner in which his return has been handledIf he has not received
satisfactory assistance, we need more information in order to try to help him
If the receipts are not
available for the original purchases, please ask Mr
*** to respond to us with the following information:Store where the items were originally purchasedMeans by which the original purchases were paidDate, or approximate date, of original purchasesWith this information, we would be more able to
intelligently address Mr***' concerns.We value Mr***' business and appreciate his
cooperation in this matter.Sincerely,
Thank you for giving us the opportunity to respond
to Ms***' concerns.I am sorry that Ms*** was unhappy with the
installation of her ice makerUnfortunately, we do not have enough information
to investigatePlease ask Ms*** to send readable copies of her cash
register receipt and
invoices for the purchase of the refrigerator and the
delivery agreement to my attention at the address shown belowWe will then be
better able to address Ms***' concerns.We
value Ms***' business and appreciate her cooperation in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSEE PREVIOUS
Regards,
S ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sharon ***
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am
sorry that Mr*** is unhappy with our rebate programI sincerely apologize
if Mr*** has not received rebates that he submittedI have contacted the
rebate clearinghouse on his behalf and have been
informed that they have not
completed processing the rebates submitted for the price adjustment offered on
the date of Mr***'s purchaseThe $rebate he received was for a
purchase completed on 2/19/Rebate submissions for purchases made on 2/9/
had a final mailing date of 3/18/and, due to the heavy volume of rebate
submitted, the clearinghouse asks that 6-weeks be allowed for processingIf
Mr*** has not received the rebate for his 2/9/purchase by 5/15/17,
please ask him to send a readable copy of his receipt to my attention at the
address shown below and I will investigate at that time.We value Mr***'s business and appreciate his
patience in this matter
I am sorry that Mr*** was unhappy with the service he received when picking up his on-line orderIn ordee to investigate, I need more informationplease ask Mr*** to send readable copies of his invoice and cash register receipt, se we can appropriately address his concerns
Re: Joshua ***Case #***Dear Ms***:Guest Services Department*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.I am sorry that Mr*** is unhappy with the lawnmower he purchasedThe return policy forgas powered equipment is clearly
stated on each receiptIf Mr*** is dissati sfied with theperformance of the mower, he may wish to take it to a factory authori zed repair center sothey can investigate to detennine whether or not it is perfonning to the manufacturer'sspecificationsAny warranty work would be perfonned at no cost to Mr***.We value Mr***'s business and appreciate his cooperation in this matter.Sincerely,*** *** ***Guest ServicesMenard, Inc
I am sorry that Ms*** is unhappy with the medicine cabinet she purchasedAccordingto Ms***'s initial complaint filed in January 15, she did not state she did not have thereceipt or that it was a cash purchaseWe did not deny her claim, but simply asked for acopy of her receipt, which
was never providedSince Ms*** states that the medicinecabinet was from Pacc Industries, we arc forwarding a copy of her Tile to them for theirreview and appropriate actionPlease understand, Pace Industries, as the manufacture holdsand administers the warranty and they are responsible for making warranty related decisions,including liability issuesAny further questions should be directed to Pace Industries
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I am
sorry that Ms*** was unhappy with the
transaction at our *** storeAccording to our records, Ms***'s
transactions were refunded immediatelyHowever, it may have taken a day or two
to show the credit in her accountI am confident that Ms***'s account
has been correctly credited at this time.We value Ms
***'s business and appreciate her understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they send me the rebate I am owed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jeff ***its too bad that we went to Menards and purchased a new refrigerator and had as many problems with itWe have have new mother boards and both doors have been replaced due to rust whirlpool made their end goodI think it is bad that a large company like Menards would treat their customers like they don't matter we just thank goodness for lowes and Home Depot and will never shop at Menards againI also purchased an extended warranty so let's hope if I have any more issues with the appliance that we don't have issues with extended warranty.bery disappointed in the customer service at Menards very poor
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I
am sorry that Ms*** was unhappy with the service she received when
attempting to pick up her on-line order at our *** locationGreat customer
service is our number one goal and we are sorry if that was not
what Ms
*** experiencedAs Ms*** requested in her complaint, we are
sending the $credit directly to her.I trust this will resolve Ms***'s complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Menards never acknowledged the fact that their employee signed my receipt that I would receive the full rebate on the wood and if I was told that I would not get the full rebate why would I not wait one more day until the 11% started
When I ordered the door they used my phone number to look up my accountThey did not ask for a email addressEmail is a poor way of comunicating with large companies, due to spam filtersI was told by the menards employee they would call me when the item comes in, not that I would be emailedThey could not email me due to they do not have my email they do have my phone number though
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry that Mr*** was unhappy with tax
being charged on his delivery feeAccording to his complaint, he paid sales
tax on the patio door he purchasedDelivery charges paid for delivery of
taxable products are
taxable under the Wisconsin state revenue codeIf Mr
*** has any additional questions, he may wish to contact the Wisconsin
Department of Revenue.We
value Mr***'s business and appreciate his understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Vincent ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the courtesy of the corporate office satisfying this rebate, my complaint from the onset goes well beyond the problems I've had with Rebates International, to whom Menards has apparently outsourced the handling of all their rebates to I'm just one of far too many customers who are having similar issues with what appears to be a pattern of chronic mishandling, complete loss, or other mix-ups in that company's mismanagement of rebate applications The only solution as I see it is for Menards to step up to what should be their responsibility to the customer by tackling the problem at the source and not just continuing to overlook it - possibly starting with some formal correspondence to Rebates International expressing concerns over the numerous reports of customer dissatisfaction in mishandling of rebates and possible implications this may have should there not be a notable improvement in the future Regards,
Gary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11299319, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matterThe issue is not with paint from a smaller bucket to a larger bucket that does not make an exact match that was mixed in the same proportionsThe issue lies with a separate type of paint that was mixed not to the same proportions as the initial bucketEven though the sheet that was given to the paint technician was an exact match from the initial bucket for some reason or another they chose not to mix it in the same proportionsIn regards to several coats of edgingWhen paint is applied it does appear slightly different when wet then when dry so it is not always perceptible at the time of application if there is not an exact match if the colors indeed are closeAlso paint that is applied with a brush around the edges versus paint that is applied with a roller on the large Open Spaces on the wall frequently require multiple coats in order to get a like appearanceAnd as would make sense the larger areas were painted with the gallon buckets of incorrect paint in the edges were painted with the smaller bucket which was the appropriate colorSo in order to have the color that was purchased on the entire wall you are correct in that the edges would not need to be completely redone but the entire walls would need to be repaintedOn a side-note of little importance to this discussion of all the times I have purchased Menards paint at several different stores I have never had it recommended to me to mix small buckets of paint with large buckets of paint to ensure a uniform color
Regards,
Brian ***
I am sorry that Mr*** is unhappy with the period of time it has taken to receive his counter topAccording to our records, the template was sent to him and delivered on 4/5/The manufacturer is waiting for Mr*** template approval before fabricating the counter-topsPlease ask Mr***
to respond to Midwest Manufacturing Counter-tops Div at *** if he has any further questions.We value Mr***'s business and appreciate his cooperation in this matter
I am sorry that Ms*** was unhappy with the handling fee charged for the "less thanminimum" quantity orderI apologize if no one informed her of this chargeHowever, whenthe second order was placed, Ms*** was fully aware of the handing chargeAs agoodwill gesture, I am sending her a
credit for as reimbursement for one handling fee
Thank you for giving us the opportunity to address
Mr***' concerns.I am sorry that Mr*** is unhappy
with the manner in which his return has been handledIf he has not received
satisfactory assistance, we need more information in order to try to help him
If the receipts are not
available for the original purchases, please ask Mr
*** to respond to us with the following information:Store where the items were originally purchasedMeans by which the original purchases were paidDate, or approximate date, of original purchasesWith this information, we would be more able to
intelligently address Mr***' concerns.We value Mr***' business and appreciate his
cooperation in this matter.Sincerely,
Thank you for giving us the opportunity to respond
to Ms***' concerns.I am sorry that Ms*** was unhappy with the
installation of her ice makerUnfortunately, we do not have enough information
to investigatePlease ask Ms*** to send readable copies of her cash
register receipt and
invoices for the purchase of the refrigerator and the
delivery agreement to my attention at the address shown belowWe will then be
better able to address Ms***' concerns.We
value Ms***' business and appreciate her cooperation in this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowSEE PREVIOUS
Regards,
S ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sharon ***
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am
sorry that Mr*** is unhappy with our rebate programI sincerely apologize
if Mr*** has not received rebates that he submittedI have contacted the
rebate clearinghouse on his behalf and have been
informed that they have not
completed processing the rebates submitted for the price adjustment offered on
the date of Mr***'s purchaseThe $rebate he received was for a
purchase completed on 2/19/Rebate submissions for purchases made on 2/9/
had a final mailing date of 3/18/and, due to the heavy volume of rebate
submitted, the clearinghouse asks that 6-weeks be allowed for processingIf
Mr*** has not received the rebate for his 2/9/purchase by 5/15/17,
please ask him to send a readable copy of his receipt to my attention at the
address shown below and I will investigate at that time.We value Mr***'s business and appreciate his
patience in this matter
I am sorry that Mr*** was unhappy with the service he received when picking up his on-line orderIn ordee to investigate, I need more informationplease ask Mr*** to send readable copies of his invoice and cash register receipt, se we can appropriately address his concerns
Re: Joshua ***Case #***Dear Ms***:Guest Services Department*** *** * ***Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.I am sorry that Mr*** is unhappy with the lawnmower he purchasedThe return policy forgas powered equipment is clearly
stated on each receiptIf Mr*** is dissati sfied with theperformance of the mower, he may wish to take it to a factory authori zed repair center sothey can investigate to detennine whether or not it is perfonning to the manufacturer'sspecificationsAny warranty work would be perfonned at no cost to Mr***.We value Mr***'s business and appreciate his cooperation in this matter.Sincerely,*** *** ***Guest ServicesMenard, Inc
I am sorry that Ms*** is unhappy with the medicine cabinet she purchasedAccordingto Ms***'s initial complaint filed in January 15, she did not state she did not have thereceipt or that it was a cash purchaseWe did not deny her claim, but simply asked for acopy of her receipt, which
was never providedSince Ms*** states that the medicinecabinet was from Pacc Industries, we arc forwarding a copy of her Tile to them for theirreview and appropriate actionPlease understand, Pace Industries, as the manufacture holdsand administers the warranty and they are responsible for making warranty related decisions,including liability issuesAny further questions should be directed to Pace Industries
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I am
sorry that Ms*** was unhappy with the
transaction at our *** storeAccording to our records, Ms***'s
transactions were refunded immediatelyHowever, it may have taken a day or two
to show the credit in her accountI am confident that Ms***'s account
has been correctly credited at this time.We value Ms
***'s business and appreciate her understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they send me the rebate I am owed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jeff ***its too bad that we went to Menards and purchased a new refrigerator and had as many problems with itWe have have new mother boards and both doors have been replaced due to rust whirlpool made their end goodI think it is bad that a large company like Menards would treat their customers like they don't matter we just thank goodness for lowes and Home Depot and will never shop at Menards againI also purchased an extended warranty so let's hope if I have any more issues with the appliance that we don't have issues with extended warranty.bery disappointed in the customer service at Menards very poor
Thank you for giving us the opportunity to respond
to Ms***'s concerns.I
am sorry that Ms*** was unhappy with the service she received when
attempting to pick up her on-line order at our *** locationGreat customer
service is our number one goal and we are sorry if that was not
what Ms
*** experiencedAs Ms*** requested in her complaint, we are
sending the $credit directly to her.I trust this will resolve Ms***'s complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Menards never acknowledged the fact that their employee signed my receipt that I would receive the full rebate on the wood and if I was told that I would not get the full rebate why would I not wait one more day until the 11% started
When I ordered the door they used my phone number to look up my accountThey did not ask for a email addressEmail is a poor way of comunicating with large companies, due to spam filtersI was told by the menards employee they would call me when the item comes in, not that I would be emailedThey could not email me due to they do not have my email they do have my phone number though
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry that Mr*** was unhappy with tax
being charged on his delivery feeAccording to his complaint, he paid sales
tax on the patio door he purchasedDelivery charges paid for delivery of
taxable products are
taxable under the Wisconsin state revenue codeIf Mr
*** has any additional questions, he may wish to contact the Wisconsin
Department of Revenue.We
value Mr***'s business and appreciate his understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Vincent ***