On Mon, May 8, 2017 at 4:40 PM, Marc [redacted] <[redacted]> wrote:Bradley,I received today from Core Products double what I originally ordered, so I would say they have resolved my issue, thanks again for your help.Marc [redacted]Sent from my iPhone
Thank you for giving us the opportunity to respond to
Ms. [redacted]'s ongoing concerns.As stated in our letter dated 2/17/17, the warranty
on the light fixture is held an administered by [redacted]. While we will accept
the return or exchange of the fixture, the decision regarding repair and/or
labor compensation must be addressed by the warranty holder. The fixture was
not installed by us and was not sold with any labor warranty.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only want the file closed because there is no action being taken by Menards. They only "worked closely" with me because I complained. I initiated almost every interaction and the order still took over 6 months to be completed correctly.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]·s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with our response. If Ms. [redacted] did not receive acopy other delivery agreement. she needs to contact the delivery coordinator at the storewhere she made her purchase to obtain contact information for Mr. [redacted] and hisInsurance carrier. As stated in my previous letter, her concerns need to be addressed withthem.We value Ms. [redacted]·s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with our return
policy. To be able to fully address Mr. [redacted]'s complaint, we need a readable
copy of his entire cash register receipt sent to my attention at the address
listed...
below. We will then be better able to respond.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Thank You for giving us the opportunity to respond to [redacted] concerns,I am sorry that Mr. [redacted] was unhappy with the service he received at our [redacted] location.I have been unable to identify a Bosch cordless drill combo using the model number listed on Mr. [redacted]'s complaint.Please ask...
Mr. [redacted] to send a readable copy of his cash register receipt, to my attention at the address listed below, so we can investigate.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely,Arlene [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concems.I am sorry that Mr. [redacted] is unhappy with the purchase of his bed. In order to furtherinvestigate his claim, please ask him to send readable copies of his receipt(s) and specialorder contracts to my attention at the address...
listed below.We value Mr. [redacted]·s business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.INC,I am sorry that
Mr. [redacted] is unhappy with the credit approved by the warranty holder. We are a
self-service, do-it-yourself store, and as such, we do not offer installation
or labor reimbursement. The manufacturer,...
[redacted], holds and administers the warranty and is
responsible for making all warranty related decisions. We would, respectfully,
suggest you contact them regarding any additional labor compensation.We value Mr. [redacted]'s business and appreciate his
understanding in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The add ran from 7-5-2015 to 7-18-2015, on page 6 steel panels, smaller print reads 1.95 a lin.ft . A ten foot piece should be ( 10x1.95=19.50 ). They have it at 19.88. Does not sound like much, but on my small roof it's about 25 bucks. Multiply that by the volume they do with this product ( well you do the math ).You check the difference between lineal ,linear and square footage and you will see what I am seeing.I don't believe I am being anal about this as some might think, it's just wrong that they and others are getting away with this type of wording.Again, check the difference between lineal , linear and square footage ( Google explains it quite well )Thanks for listening and contact me if needed[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the
delivery of her gazebo. As Ms. [redacted] is aware, the delivery service is an
independent company. The contact information for the delivery service is on...
Ms.
[redacted]'s delivery agreement. Any dissatisfaction concerning the delivery
should be addressed to them.We value Ms.
[redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unable to purchase the toddler's snow pants she wanted. Wealways try to have adequate stock on hand for sales and promotions. Unfortunately,sometimes sales exceed our projections and the...
product may be depleted or sizes limitedbefore the end of the sale. Since this is a seasonal item, we may not be able to supply Ms.[redacted] with the size she wants this season.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.
Thank you for giving us the opportunity to respond to Me [redacted]"s concems.I am sorry that Mr. [redacted] is unhappy with his countertop and vanity. In order to investigate hisclaim, we need a copy of his proof of purchase and specific information regarding thedamage to the vanity and the pictures showing...
any other discrepancies. Please ask Me [redacted]10 send the requested information to my attention at the address listed below.We value Me [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The information and statement that I did not research the item is a complete fabrication. When BOTH my wife and I looked on line before going to the store there was NO DESCRIPTION on line... NONE I know this to be true because I printed off the entire website posting when I went into the store to make the complaint in the first place and show the entire website description to the store manager. The store GM even agreed that there was no description about size other than the bold ad type but NOTHING about actual size as the store is now claiming. Also in this complaint is the fact that the store manager was rude and disrespectful to me in front of my kids. Why is that not addressed. Menards added the description to the website only after I brought the complaint forward and now are using this to get out of the claim of false advertising
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted] 's concerns.I am sorry that Ms. [redacted] did not receive a rebate receipt for the car mats she purchased.Please ask her to send a readable copy of his cash register receipt to my attention at theaddress listed below. We will then be...
able to checkout her situation to make sure shereceives any rebate she is due.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry that Mr. [redacted] experienced a problem with his lawn mower. Once they have beenused, all gas-powered products must be taken to a manufacturer"s authorized service centerfor inspection. Any problems found due to a...
defect in workmanship will be repaired underwarranty at no charge to the consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired, a refund, or replacement, will be offered at that lime. It appears asthough, Mr. [redacted] has ta ken his lawn mower to the service center. In order to investigatefurther, please ask Mr. [redacted] to send a readable copy of the factory authorized diagnosticreport to my attention, at the address listed below.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with a deli very. Unfortunately, we do nothave enough information to address his concerns. Please ask Mr. [redacted] to send readablecopies of his cash register receipt, picking...
ticket(s) and the delivery agreement to myattention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. Yesterday I filed a complaint and am unsure how to add my reply or remove it. While all the information was correct, the main reason for my complaint has been resolved. The rebate center Menards has had no knowledge of a rebate coming to me, however I received a rebate check in the mail today. Well beyond the 6 week wait that I had been told. Regardless, my main complaint has been resolved
Regards,
[redacted]
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] was unhappy with the
cabinet ordering process. It is my understanding that Mr. [redacted] had the
option of ordering the cabinets for pick up at the [redacted] store. However, he
chose to...
drive to [redacted] to pick them up, where not all the cabinets were
available. Apparently Mr. [redacted] chose to receive a refund rather than wait
for the cabinets to be delivered to [redacted].Since
Mr. [redacted]'s order has been fully refunded, there is nothing further we can
do.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the missing items as of 7/13/2017.I thank you for your assistance in getting this matter properly resolved.
Regards,
Amal [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] will not be getting a diagnostic report. He has run around enough already for this mower. He would expect that Menards could track down a report, so that he is not further inconvenienced.
On Mon, May 8, 2017 at 4:40 PM, Marc [redacted] <[redacted]> wrote:Bradley,I received today from Core Products double what I originally ordered, so I would say they have resolved my issue, thanks again for your help.Marc [redacted]Sent from my iPhone
Thank you for giving us the opportunity to respond to
Ms. [redacted]'s ongoing concerns.As stated in our letter dated 2/17/17, the warranty
on the light fixture is held an administered by [redacted]. While we will accept
the return or exchange of the fixture, the decision regarding repair and/or
labor compensation must be addressed by the warranty holder. The fixture was
not installed by us and was not sold with any labor warranty.We
value Ms. [redacted]'s business and appreciate her understanding in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I only want the file closed because there is no action being taken by Menards. They only "worked closely" with me because I complained. I initiated almost every interaction and the order still took over 6 months to be completed correctly.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted]·s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with our response. If Ms. [redacted] did not receive acopy other delivery agreement. she needs to contact the delivery coordinator at the storewhere she made her purchase to obtain contact information for Mr. [redacted] and hisInsurance carrier. As stated in my previous letter, her concerns need to be addressed withthem.We value Ms. [redacted]·s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with our return
policy. To be able to fully address Mr. [redacted]'s complaint, we need a readable
copy of his entire cash register receipt sent to my attention at the address
listed...
below. We will then be better able to respond.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.
Thank You for giving us the opportunity to respond to [redacted] concerns,I am sorry that Mr. [redacted] was unhappy with the service he received at our [redacted] location.I have been unable to identify a Bosch cordless drill combo using the model number listed on Mr. [redacted]'s complaint.Please ask...
Mr. [redacted] to send a readable copy of his cash register receipt, to my attention at the address listed below, so we can investigate.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely,Arlene [redacted]
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concems.I am sorry that Mr. [redacted] is unhappy with the purchase of his bed. In order to furtherinvestigate his claim, please ask him to send readable copies of his receipt(s) and specialorder contracts to my attention at the address...
listed below.We value Mr. [redacted]·s business and appreciate his cooperation in this matter.
Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.INC,I am sorry that
Mr. [redacted] is unhappy with the credit approved by the warranty holder. We are a
self-service, do-it-yourself store, and as such, we do not offer installation
or labor reimbursement. The manufacturer,...
[redacted], holds and administers the warranty and is
responsible for making all warranty related decisions. We would, respectfully,
suggest you contact them regarding any additional labor compensation.We value Mr. [redacted]'s business and appreciate his
understanding in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The add ran from 7-5-2015 to 7-18-2015, on page 6 steel panels, smaller print reads 1.95 a lin.ft . A ten foot piece should be ( 10x1.95=19.50 ). They have it at 19.88. Does not sound like much, but on my small roof it's about 25 bucks. Multiply that by the volume they do with this product ( well you do the math ).You check the difference between lineal ,linear and square footage and you will see what I am seeing.I don't believe I am being anal about this as some might think, it's just wrong that they and others are getting away with this type of wording.Again, check the difference between lineal , linear and square footage ( Google explains it quite well )Thanks for listening and contact me if needed[redacted]
Dear Mr. [redacted]:Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the
delivery of her gazebo. As Ms. [redacted] is aware, the delivery service is an
independent company. The contact information for the delivery service is on...
Ms.
[redacted]'s delivery agreement. Any dissatisfaction concerning the delivery
should be addressed to them.We value Ms.
[redacted]'s business and appreciate her understanding in this matter.
Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unable to purchase the toddler's snow pants she wanted. Wealways try to have adequate stock on hand for sales and promotions. Unfortunately,sometimes sales exceed our projections and the...
product may be depleted or sizes limitedbefore the end of the sale. Since this is a seasonal item, we may not be able to supply Ms.[redacted] with the size she wants this season.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.
Thank you for giving us the opportunity to respond to Me [redacted]"s concems.I am sorry that Mr. [redacted] is unhappy with his countertop and vanity. In order to investigate hisclaim, we need a copy of his proof of purchase and specific information regarding thedamage to the vanity and the pictures showing...
any other discrepancies. Please ask Me [redacted]10 send the requested information to my attention at the address listed below.We value Me [redacted]'s business and appreciate his cooperation in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The information and statement that I did not research the item is a complete fabrication. When BOTH my wife and I looked on line before going to the store there was NO DESCRIPTION on line... NONE I know this to be true because I printed off the entire website posting when I went into the store to make the complaint in the first place and show the entire website description to the store manager. The store GM even agreed that there was no description about size other than the bold ad type but NOTHING about actual size as the store is now claiming. Also in this complaint is the fact that the store manager was rude and disrespectful to me in front of my kids. Why is that not addressed. Menards added the description to the website only after I brought the complaint forward and now are using this to get out of the claim of false advertising
Regards,
[redacted]
Thank you for giving us the opportunity to respond to Ms. [redacted] 's concerns.I am sorry that Ms. [redacted] did not receive a rebate receipt for the car mats she purchased.Please ask her to send a readable copy of his cash register receipt to my attention at theaddress listed below. We will then be...
able to checkout her situation to make sure shereceives any rebate she is due.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.
Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry that Mr. [redacted] experienced a problem with his lawn mower. Once they have beenused, all gas-powered products must be taken to a manufacturer"s authorized service centerfor inspection. Any problems found due to a...
defect in workmanship will be repaired underwarranty at no charge to the consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired, a refund, or replacement, will be offered at that lime. It appears asthough, Mr. [redacted] has ta ken his lawn mower to the service center. In order to investigatefurther, please ask Mr. [redacted] to send a readable copy of the factory authorized diagnosticreport to my attention, at the address listed below.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with a deli very. Unfortunately, we do nothave enough information to address his concerns. Please ask Mr. [redacted] to send readablecopies of his cash register receipt, picking...
ticket(s) and the delivery agreement to myattention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. Yesterday I filed a complaint and am unsure how to add my reply or remove it. While all the information was correct, the main reason for my complaint has been resolved. The rebate center Menards has had no knowledge of a rebate coming to me, however I received a rebate check in the mail today. Well beyond the 6 week wait that I had been told. Regardless, my main complaint has been resolved
Regards,
[redacted]
Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] was unhappy with the
cabinet ordering process. It is my understanding that Mr. [redacted] had the
option of ordering the cabinets for pick up at the [redacted] store. However, he
chose to...
drive to [redacted] to pick them up, where not all the cabinets were
available. Apparently Mr. [redacted] chose to receive a refund rather than wait
for the cabinets to be delivered to [redacted].Since
Mr. [redacted]'s order has been fully refunded, there is nothing further we can
do.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the missing items as of 7/13/2017.I thank you for your assistance in getting this matter properly resolved.
Regards,
Amal [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] will not be getting a diagnostic report. He has run around enough already for this mower. He would expect that Menards could track down a report, so that he is not further inconvenienced.