Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bradley ***,operations manager,I am writing this in response to the last answer that was received from Menards Inc.From the stance they have taken is they don't care about the little customer and extra costs that it would cost to properly repair their defective produce,bottom line is big business just screws the little guy over ! Bradley maybe with your help a partial settlement could be reachedThey send me a check for $cash, not a in-store credit, toward part of the labor costs, might as well get what I can. When we talked last week you had said the complaint would stay on file for three years, ok I will get some satisfaction thru social media. Thanks Greg ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms***'s order did not arrive when
she expected itUnfortunately, we do not have enough information to
investigate her claimPlease ask Ms*** to send readable copies of her
cash register
receipt and special order contract(s), including a statement of
what specifically was received and what she has not received to my attention at
the address listed belowWe will then be better able to address her concernsWe value Ms***'s business and appreciate her cooperation in this matter
Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that Mr*** was unhappy with his return
Unfortunately, we do not have enough information to investigate his concerns
Please ask Mr*** to send readable copies of his receipts for both his
returns and
purchases to my attention at the address listed belowWe will then
be better able to address his claimINC.We value
Mr***'s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry if Ms*** has not received the rebate she feels she was dueGuest satisfaction isvery important to us and we would like to make sure that she receives her rebateHowever,in order to assist her, we do need the readable copies of her cash register receipts that wererequested in my letter dated 6/25/ 15.We appreciate Ms***'s cooperation in sending the required information.Sincerely,~~
Thank you for giving us the opportunity respond to MrPadilla's concerns.I am sorry that Mr*** *** is unable to print duplicate receipts from the storekioskBased on the in romlation Mr*** *** has supplied, we cannot look up thereceipts he is requestingWe respectfully suggest that Mr
Padilla go onl ine towww.menardscom to look up the receiptsHe will need click on "MyAccount" from the "Help Center" dropdown box and then click on "LookupReceipts ." He will be prompted to log in to an existing account or create a newaccountOnce this is done he can register current or old card numbers to lookup receipts.We value Mr*** ***'s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** is unhappy with the lawn mower she purchasedPleaseunderstand, we are a self-service, do-it-yoursclf store offering the lowest possible prices toour guestsWhen making a purchase, it is the
consumer's responsibility to research and findthe model best suited to their individual requirementsWarranty provisions are made foritems that are defective; however, the warranty docs not provide for personal preference.Therefore, we must, respectfully, deny her request for an exchange.We value Ms***'s business and appreciate her understanding in this matter.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The load was secure but due to a drop of at least inches with no markings at the specific location which there were cones at other spots As the manager Kyle had stated that there are cameras pointed to the parking lot but that were not clear enough to show license platesThe time had happened less than a minuteIf you do not know that there was construction in your parking lot, you should probably take your head out of your as and talk to the store managerI do have photos of the parking lot and will be submitting them as evidence in small claims if you are unwilling admit some fault and reimbursement.
Regards,
*** ***
Dear Mr***:Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that
Mr*** is unhappy with our rebate programI sincerely apologize if Mr
*** has not received rebates that he submittedI have contacted the rebate
clearinghouse on his
behalf and have been informed that they have recently
issued several rebates to Mr*** that were delayed due to an address
changeIf, after receiving the latest rebate credit, he feels he is still
stort of rebates owed, please ask Mr*** to send readable copies of
receipts for any rebate-eligible transactions he feels he is owedI will then
be able to research further and make sure he receives any rebates to which he
is entitled.We value Mr***'s business and appreciate his
cooperation in this matter.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Per Your Request:The Menard's notice asks for the picks lists or receiptsAttache are the copies my order, delivery agreement, and Delivery Receipt. Menard's failed to deliver SKU: 413-(DOOR) and 2X of SKU: 417-(FJ POPLAR). I am requesting a Refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied and believe
more than an apology is justified hereI waited week longer for these doors.
Regards,
Ronald ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms*** did not receive her rebate
in the time period she expectedAll rebate submissions may take six to eight
weeks from the final allowable mailing dateMs***'s rebate was issued
during
this time periodAccording to records received from the rebate
clearinghouse, the rebate in question was entered for payments on 4/06/and
mailed on 4/18/17.Which appreciate Ms***'s patience in this matter
I am sorry that Mr*** was unhappy with the garage door he purchasedPleaseunderstand that the warranty is held and administered by Ideal Door/Clopay, and they areresponsible for making warranty related decisionsWe have forwarded your correspondenceto the warranty holder for their review
and appropriate action
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hello, There are still issues with compensation of my time and aggravation and wrongful activity by people employed at Menards that have not been settled / compensatedI have communicated with Chad ***, *** *** of the *** **Menards who assured me that the worker who caused this issue is no longer allowed to work at of the local locations of MenardsThis shows that it was in fact something outisde of typical activity and I should be compensatedIt is frustrating that corporate office office appears to just send me a basic email, almost chain letter in its wording.I hope to never have this aggravation again
Regards,
Jeremy ***
Thank you for giving us the opportunity to respond to Mr***"s concerns.[ am sorry that Mr*** experienced a problem with his washerSince he states that thefactory authorized repair center found that the machine was working properly, we wouldrespectfully suggest that he check the owner"s
manual for helpful hints regardingrecommended load sizes, detergent, etcI f all recommendations arc followed and Mr.*** is still experiencing a problem, he needs to contact Whirlpool's service line again.We value Mr***"s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.I am sorry that Mr*** is still unhappyPlease refer to my letter dated 1/29/ whichoutlines the requirements for receiving a refund on his purchasePlease understand that weare unable to offer a refund on items Mr*** is unwilling to return.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,
I am sorry that Mr*** was unhappy with the develpoment of his truss planAt the time that the plan was initiated, Mr*** was informed that there was a 10% deposit on the layout and spec sheets that was fully refundable upon purchase of the truss packageAccording to his complaint the package
was not purchasedTherefore, it seems logical he would have been charged the 10% sfee
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry if Mr*** was unhappy with the
refund he receivedUnfortunately, he did not include enough information for me
to investigatePlease ask Mr*** to send readable copies of his original
and return
receipts to my attention at the address shown belowWe will then be
better able to address his concerns.We
value Mr***'s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** is unhappy with the
display door she purchasedPlease understand that this was a one-of-kind,
"as is" product that was purchased at a greatly reduced priceThere
is no "comparable item"
to substitute for the door in questionIf
Ms*** does not find the additional discount offered to her acceptable,
she can return the door for an appropriate refund.We
value Ms***'s business and appreciate her understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I have settled my complaintI also complained to the Revdex.com of the St louis area and after years of back and forth and much frustration on my part, Menard's insurance company finally sent me a check to cover my medical costsThank you for your assistance and I consider the matter closed.*
** ***
I am sorry if there was any misunderstanding regarding Mr***'s merchandise return.The return policy for on-line purchases includes a 25% restocking fcc for the return of anyon-line purchase, whether or not it is a special order at the store where the item was pickedup.I hope this clears up any questions Mr*** may have had regarding the on-line returnpolicy.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bradley ***,operations manager,I am writing this in response to the last answer that was received from Menards Inc.From the stance they have taken is they don't care about the little customer and extra costs that it would cost to properly repair their defective produce,bottom line is big business just screws the little guy over ! Bradley maybe with your help a partial settlement could be reachedThey send me a check for $cash, not a in-store credit, toward part of the labor costs, might as well get what I can. When we talked last week you had said the complaint would stay on file for three years, ok I will get some satisfaction thru social media. Thanks Greg ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms***'s order did not arrive when
she expected itUnfortunately, we do not have enough information to
investigate her claimPlease ask Ms*** to send readable copies of her
cash register
receipt and special order contract(s), including a statement of
what specifically was received and what she has not received to my attention at
the address listed belowWe will then be better able to address her concernsWe value Ms***'s business and appreciate her cooperation in this matter
Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that Mr*** was unhappy with his return
Unfortunately, we do not have enough information to investigate his concerns
Please ask Mr*** to send readable copies of his receipts for both his
returns and
purchases to my attention at the address listed belowWe will then
be better able to address his claimINC.We value
Mr***'s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry if Ms*** has not received the rebate she feels she was dueGuest satisfaction isvery important to us and we would like to make sure that she receives her rebateHowever,in order to assist her, we do need the readable copies of her cash register receipts that wererequested in my letter dated 6/25/ 15.We appreciate Ms***'s cooperation in sending the required information.Sincerely,~~
Thank you for giving us the opportunity respond to MrPadilla's concerns.I am sorry that Mr*** *** is unable to print duplicate receipts from the storekioskBased on the in romlation Mr*** *** has supplied, we cannot look up thereceipts he is requestingWe respectfully suggest that Mr
Padilla go onl ine towww.menardscom to look up the receiptsHe will need click on "MyAccount" from the "Help Center" dropdown box and then click on "LookupReceipts ." He will be prompted to log in to an existing account or create a newaccountOnce this is done he can register current or old card numbers to lookup receipts.We value Mr*** ***'s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** is unhappy with the lawn mower she purchasedPleaseunderstand, we are a self-service, do-it-yoursclf store offering the lowest possible prices toour guestsWhen making a purchase, it is the
consumer's responsibility to research and findthe model best suited to their individual requirementsWarranty provisions are made foritems that are defective; however, the warranty docs not provide for personal preference.Therefore, we must, respectfully, deny her request for an exchange.We value Ms***'s business and appreciate her understanding in this matter.Sincerely,
Revdex.com:
s and talk to the store managerI do have photos of the parking lot and will be submitting them as evidence in small claims if you are unwilling admit some fault and reimbursement.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The load was secure but due to a drop of at least inches with no markings at the specific location which there were cones at other spots As the manager Kyle had stated that there are cameras pointed to the parking lot but that were not clear enough to show license platesThe time had happened less than a minuteIf you do not know that there was construction in your parking lot, you should probably take your head out of your a
Regards,
*** ***
Dear Mr***:Thank you for giving us the opportunity to respond to
Mr***'s concerns.I am sorry that
Mr*** is unhappy with our rebate programI sincerely apologize if Mr
*** has not received rebates that he submittedI have contacted the rebate
clearinghouse on his
behalf and have been informed that they have recently
issued several rebates to Mr*** that were delayed due to an address
changeIf, after receiving the latest rebate credit, he feels he is still
stort of rebates owed, please ask Mr*** to send readable copies of
receipts for any rebate-eligible transactions he feels he is owedI will then
be able to research further and make sure he receives any rebates to which he
is entitled.We value Mr***'s business and appreciate his
cooperation in this matter.Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Per Your Request:The Menard's notice asks for the picks lists or receiptsAttache are the copies my order, delivery agreement, and Delivery Receipt. Menard's failed to deliver SKU: 413-(DOOR) and 2X of SKU: 417-(FJ POPLAR). I am requesting a Refund
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied and believe
more than an apology is justified hereI waited week longer for these doors.
Regards,
Ronald ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms*** did not receive her rebate
in the time period she expectedAll rebate submissions may take six to eight
weeks from the final allowable mailing dateMs***'s rebate was issued
during
this time periodAccording to records received from the rebate
clearinghouse, the rebate in question was entered for payments on 4/06/and
mailed on 4/18/17.Which appreciate Ms***'s patience in this matter
I am sorry that Mr*** was unhappy with the garage door he purchasedPleaseunderstand that the warranty is held and administered by Ideal Door/Clopay, and they areresponsible for making warranty related decisionsWe have forwarded your correspondenceto the warranty holder for their review
and appropriate action
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Hello, There are still issues with compensation of my time and aggravation and wrongful activity by people employed at Menards that have not been settled / compensatedI have communicated with Chad ***, *** *** of the *** **Menards who assured me that the worker who caused this issue is no longer allowed to work at of the local locations of MenardsThis shows that it was in fact something outisde of typical activity and I should be compensatedIt is frustrating that corporate office office appears to just send me a basic email, almost chain letter in its wording.I hope to never have this aggravation again
Regards,
Jeremy ***
Thank you for giving us the opportunity to respond to Mr***"s concerns.[ am sorry that Mr*** experienced a problem with his washerSince he states that thefactory authorized repair center found that the machine was working properly, we wouldrespectfully suggest that he check the owner"s
manual for helpful hints regardingrecommended load sizes, detergent, etcI f all recommendations arc followed and Mr.*** is still experiencing a problem, he needs to contact Whirlpool's service line again.We value Mr***"s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.I am sorry that Mr*** is still unhappyPlease refer to my letter dated 1/29/ whichoutlines the requirements for receiving a refund on his purchasePlease understand that weare unable to offer a refund on items Mr*** is unwilling to return.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,
I am sorry that Mr*** was unhappy with the develpoment of his truss planAt the time that the plan was initiated, Mr*** was informed that there was a 10% deposit on the layout and spec sheets that was fully refundable upon purchase of the truss packageAccording to his complaint the package
was not purchasedTherefore, it seems logical he would have been charged the 10% sfee
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry if Mr*** was unhappy with the
refund he receivedUnfortunately, he did not include enough information for me
to investigatePlease ask Mr*** to send readable copies of his original
and return
receipts to my attention at the address shown belowWe will then be
better able to address his concerns.We
value Mr***'s business and appreciate his cooperation in this matter
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** is unhappy with the
display door she purchasedPlease understand that this was a one-of-kind,
"as is" product that was purchased at a greatly reduced priceThere
is no "comparable item"
to substitute for the door in questionIf
Ms*** does not find the additional discount offered to her acceptable,
she can return the door for an appropriate refund.We
value Ms***'s business and appreciate her understanding in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I have settled my complaintI also complained to the Revdex.com of the St louis area and after years of back and forth and much frustration on my part, Menard's insurance company finally sent me a check to cover my medical costsThank you for your assistance and I consider the matter closed.*
** ***
I am sorry if there was any misunderstanding regarding Mr***'s merchandise return.The return policy for on-line purchases includes a 25% restocking fcc for the return of anyon-line purchase, whether or not it is a special order at the store where the item was pickedup.I hope this clears up any questions Mr*** may have had regarding the on-line returnpolicy.Sincerely,*** ***