Thank you for giving us the opportunity to respond to Mr***' ongoing concerns.I am sorry that Me *** was unhappy with our responseI have thoroughly reviewed hisfile and can find nothing that would change our response that stated in my letter dated11/16/15We value Mr***' business and appreciate his understanding in this matter
Reading the response of the letter, says they know there are issues with this productWhen we call *** *** services we are only put on holdThey are no help eitherNeed to talk to someone in personRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mike ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re: Austin ***Case #***Dear Ms***:Thank you for giving us the opportunity to respond to Mr***'s concerns.Guest Services DepartmentArlene *** * ***I am sorry that Mr*** was unhappy with the refund he received for his patio door.According to our records, Mr*** received a
refund for the door on 7/06/16I trust this is file can be closed.Sincerely,Arlene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing
this matter to a close, we would like to know your view on the matter.]Menard sold me hickory cabinets that I believe contained pieces of oakI am not happy with the cabinets but I would like to address another issue I have with menardsDuring this process I was treated very rudely by the store manager don't at the Chillicothe Ohio storeAt one point in the conversation I actually told him I was considering legal action against Menard and he actually said, "if you are gonna sue me, SUE ME!" and then he hung up the phone of meThis was after raising his voice at me and talking to me in a condescending natureI am % not happy with the decision or my customer service experience at Menards
Regards,
Jason ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Menards did issue a credit to my credit card for the amount I disputed. I am completely satisfied.*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms*** has not received her
rebateAccording to information we have received from the rebate
clearinghouse, the rebate ($ 19.50) was issued to her address on 10/03/
(certificate
#***)At her request it was voided and reissued on
10/31/(certificate #***)Again at her request it was voided and
reissued on 11/28/(certificate #***).Due to consumer
requests, the format of the rebates has changedIn an effort to increase
security and privacy, rebates are now issued on a doubled-over, sealed postcard
format with the rebate clearinghouse's address for the return address (** *** *** *** *** **).We will request
that the rebate be reissued to her once againPlease ask Ms*** toWe value Ms***'s business and appreciate
her understanding in this matter
Thank you for giving us the opportunity to respond
to Ms***'s concerns.This is a police matter between Ms*** and her
associate, who apparently stole from herIt is our understanding that Ms
*** has filed a police reportWe are fully cooperating with the police
department
Because it is an ongoing criminal investigation, it would probably
be unwise for us to say anymore, in case our statements would somehow
compromise the police investigation.We
value Ms***'s business and appreciate her understanding in this matter
Re: Melanie ***Case #***Dear MsHarris:Guest Services DepartmentArlene *** * ***Thank you for giving us the opportunity to respond to Ms***'s concernsam sorry that Ms*** is unhappy regarding her experience at our storeUnfortunately,we do not have enough informatio
n to address her concernsPlease ask Ms*** to sendreadable copies of her receipts and any other supporting documentation, along with a moredetai led description of the problemThis information should be mailed to my attention at theaddress listed below.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely, Guest Services
Thank you for giving us the opportunity to respond to Mr***' concerns.I am sorry that Mr*** was unhappy with the service he received when ordering his door.I am sorry if there was any misunderstanding regarding notification of the order's arrival.However, we do ask for the guest"s email
address so they can be notified upon the arrival oftheir product(s)Also, order tracking is available on our website (www.menards.com).We value Mr***' business and appreciate his understanding in this matter.Sincerely,*** ***
Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with the delivery of his on-line purchaseIt is myunderstanding that the web site clearly states that orders placed in the evening will bedelivered the following morning if deli very
via courier service is requestedSince the orderwas placed after 0:00PM , it was automatically set up for delivery between 7:30AM and9:30AM the following dayMr*** was not present to sign for the delivery during thespecified deli very period, therefore, the order was returned the store, leaving Mr***liable for the delivery chargeIt is my understanding that the order is set for re delivery on7117/ 15.We value Mr*** -s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Mr***'s concern.I am sorry that *** *** was unhappy with the service he received at our Carmel In locationon 4/02/We strive to offer the best prices and services to our valued guestWe appreciate *** *** bringing this situation to our
attention and we certainly will look into it.We value *** ***'s business and appreciate his patience.Sincerely, Arlene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ok first of all this was an online purchase the only receipt was a sticker on boxI retrieved a copy from menards that I attached to complaintMenards general manager (***) has stated that they have been unable to get a response from *** *** in regards to my generator (per complaint was instructed by menards that is where I was to take it ) Menards manager(*** has also stated that there have been other complaints about this individual yet still instructed me to take it there as it was still under warranty only having had it daysThis was in October in Dec I received a call from Mr *** (after many attempts to get a response from him) saying that I abused generator and I would have to pay 50$ to even get broken generator back? I was told by menards that because it was still under warranty repair or replacement at no charge to me? At this point I do not want anything other then my money back ...this is rediculous Generator only ran for days was purchased Aug after months of being ignored I am disgustedOnly want money back to purchase elsewhereThank you for your time.Attached again is receipt obtained from...menards
Regards,
*** *** **SEE ATTACHED RECEIPT**
I am sorry that Mr*** is unhappy with the refund process for his on-line orderSince our refund policy does not allow a return to his credit card after ninety days, it is my understanding that the on-line sales department is exploring other options to resolve Mr***'s complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. My complaint with Menards has been resolved to my satisfaction - thank you
Regards,
*** ***
Dear Mr***:Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** experienced a problem with
her on-line order, placed as "Piat Store." I apologize if there
was any misunderstanding; however, the product Ms*** ordered needed to
be
reorderedThe reorder was placed on 12/15/and can be tracked online under
the special order number ***.I trust
this item will be available for pickup soonWe appreciate Ms***'s
patience in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the rebate after longer than usual wait out of order of other
Regards,
Clifton ***
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry that Mr*** was unhappy with the
utensils he orderedIt is my understanding that "ZaZa Kitchen" is a
division of Core ProductsSince Core Products produces their utensils under
the "ZaZa Kitchen" name, we
would, respectfully, suggest that Mr***
contact them with any questions he may have (phone ####-###-#### or at ***).We value Mr***'s
business and appreciate his cooperation in this matter
I am sorry to hear about the situation Mr*** describedI am unaware of any unmarkedrepairs being done at our Eau Claire West locationThe real problem would seem that Mr.*** did not properly secure his load and did no notice it was lost for at least enough timefor someone else to stop, load
it up, secure it and drive awayThere is no evidence tosuggest that all this even happened on our premises
Thank you for giving us the opportunity to respond to Mr***' ongoing concerns.I am sorry that Me *** was unhappy with our responseI have thoroughly reviewed hisfile and can find nothing that would change our response that stated in my letter dated11/16/15We value Mr***' business and appreciate his understanding in this matter
Reading the response of the letter, says they know there are issues with this productWhen we call *** *** services we are only put on holdThey are no help eitherNeed to talk to someone in personRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Mike ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Re: Austin ***Case #***Dear Ms***:Thank you for giving us the opportunity to respond to Mr***'s concerns.Guest Services DepartmentArlene *** * ***I am sorry that Mr*** was unhappy with the refund he received for his patio door.According to our records, Mr*** received a
refund for the door on 7/06/16I trust this is file can be closed.Sincerely,Arlene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing
this matter to a close, we would like to know your view on the matter.]Menard sold me hickory cabinets that I believe contained pieces of oakI am not happy with the cabinets but I would like to address another issue I have with menardsDuring this process I was treated very rudely by the store manager don't at the Chillicothe Ohio storeAt one point in the conversation I actually told him I was considering legal action against Menard and he actually said, "if you are gonna sue me, SUE ME!" and then he hung up the phone of meThis was after raising his voice at me and talking to me in a condescending natureI am % not happy with the decision or my customer service experience at Menards
Regards,
Jason ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Menards did issue a credit to my credit card for the amount I disputed. I am completely satisfied.*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry if Ms*** has not received her
rebateAccording to information we have received from the rebate
clearinghouse, the rebate ($ 19.50) was issued to her address on 10/03/
(certificate
#***)At her request it was voided and reissued on
10/31/(certificate #***)Again at her request it was voided and
reissued on 11/28/(certificate #***).Due to consumer
requests, the format of the rebates has changedIn an effort to increase
security and privacy, rebates are now issued on a doubled-over, sealed postcard
format with the rebate clearinghouse's address for the return address (** *** *** *** *** **).We will request
that the rebate be reissued to her once againPlease ask Ms*** toWe value Ms***'s business and appreciate
her understanding in this matter
Thank you for giving us the opportunity to respond
to Ms***'s concerns.This is a police matter between Ms*** and her
associate, who apparently stole from herIt is our understanding that Ms
*** has filed a police reportWe are fully cooperating with the police
department
Because it is an ongoing criminal investigation, it would probably
be unwise for us to say anymore, in case our statements would somehow
compromise the police investigation.We
value Ms***'s business and appreciate her understanding in this matter
Re: Melanie ***Case #***Dear MsHarris:Guest Services DepartmentArlene *** * ***Thank you for giving us the opportunity to respond to Ms***'s concernsam sorry that Ms*** is unhappy regarding her experience at our storeUnfortunately,we do not have enough informatio
n to address her concernsPlease ask Ms*** to sendreadable copies of her receipts and any other supporting documentation, along with a moredetai led description of the problemThis information should be mailed to my attention at theaddress listed below.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely, Guest Services
Thank you for giving us the opportunity to respond to Mr***' concerns.I am sorry that Mr*** was unhappy with the service he received when ordering his door.I am sorry if there was any misunderstanding regarding notification of the order's arrival.However, we do ask for the guest"s email
address so they can be notified upon the arrival oftheir product(s)Also, order tracking is available on our website (www.menards.com).We value Mr***' business and appreciate his understanding in this matter.Sincerely,*** ***
Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with the delivery of his on-line purchaseIt is myunderstanding that the web site clearly states that orders placed in the evening will bedelivered the following morning if deli very
via courier service is requestedSince the orderwas placed after 0:00PM , it was automatically set up for delivery between 7:30AM and9:30AM the following dayMr*** was not present to sign for the delivery during thespecified deli very period, therefore, the order was returned the store, leaving Mr***liable for the delivery chargeIt is my understanding that the order is set for re delivery on7117/ 15.We value Mr*** -s business and appreciate his understanding in this matter
Thank you for giving us the opportunity to respond to Mr***'s concern.I am sorry that *** *** was unhappy with the service he received at our Carmel In locationon 4/02/We strive to offer the best prices and services to our valued guestWe appreciate *** *** bringing this situation to our
attention and we certainly will look into it.We value *** ***'s business and appreciate his patience.Sincerely, Arlene ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ok first of all this was an online purchase the only receipt was a sticker on boxI retrieved a copy from menards that I attached to complaintMenards general manager (***) has stated that they have been unable to get a response from *** *** in regards to my generator (per complaint was instructed by menards that is where I was to take it ) Menards manager(*** has also stated that there have been other complaints about this individual yet still instructed me to take it there as it was still under warranty only having had it daysThis was in October in Dec I received a call from Mr *** (after many attempts to get a response from him) saying that I abused generator and I would have to pay 50$ to even get broken generator back? I was told by menards that because it was still under warranty repair or replacement at no charge to me? At this point I do not want anything other then my money back ...this is rediculous Generator only ran for days was purchased Aug after months of being ignored I am disgustedOnly want money back to purchase elsewhereThank you for your time.Attached again is receipt obtained from...menards
Regards,
*** *** **SEE ATTACHED RECEIPT**
I am sorry that Mr*** is unhappy with the refund process for his on-line orderSince our refund policy does not allow a return to his credit card after ninety days, it is my understanding that the on-line sales department is exploring other options to resolve Mr***'s complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. My complaint with Menards has been resolved to my satisfaction - thank you
Regards,
*** ***
Dear Mr***:Thank you for giving us the opportunity to respond to
Ms***'s concerns.I am sorry that Ms*** experienced a problem with
her on-line order, placed as "Piat Store." I apologize if there
was any misunderstanding; however, the product Ms*** ordered needed to
be
reorderedThe reorder was placed on 12/15/and can be tracked online under
the special order number ***.I trust
this item will be available for pickup soonWe appreciate Ms***'s
patience in this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the rebate after longer than usual wait out of order of other
Regards,
Clifton ***
Thank you for giving us the opportunity to respond
to Mr***'s concerns.I am sorry that Mr*** was unhappy with the
utensils he orderedIt is my understanding that "ZaZa Kitchen" is a
division of Core ProductsSince Core Products produces their utensils under
the "ZaZa Kitchen" name, we
would, respectfully, suggest that Mr***
contact them with any questions he may have (phone ####-###-#### or at ***).We value Mr***'s
business and appreciate his cooperation in this matter
I am sorry to hear about the situation Mr*** describedI am unaware of any unmarkedrepairs being done at our Eau Claire West locationThe real problem would seem that Mr.*** did not properly secure his load and did no notice it was lost for at least enough timefor someone else to stop, load
it up, secure it and drive awayThere is no evidence tosuggest that all this even happened on our premises