U S Direct Express

Revdex.com, As I mentioned in my previous response, I forwarded Ms [redacted] ' complaint to management at Direct Express to review and contact her to discuss in detail I have been informed that Direct Express has not been able to locate a card in her nameDirect Express and I have attempted to call Ms [redacted] at the telephone number she listed in her complaint Unfortunately, the telephone number is not accepting any messagesDirect Express also emailed Ms [redacted] and the email was returned to them as undeliverable Lastly, Direct Express has sent Ms [redacted] a letter providing their telephone number and encouraging her to call them so they may assist herPlease encourage Ms [redacted] to contact Direct Express at [redacted] Sincerely, [redacted] Vice President Comerica Incorporated

Revdex.com, I am in receipt of the complaint that was submitted to your agency by [redacted] Ms [redacted] 's concern involves fees she was charged to receive an expedited Direct Express card I have been informed by Direct Express management that Ms [redacted] had been reimbursed for the fees Additionally, I have left a voice message today for Ms [redacted] to confirm with her that her issues are resolved Sincerely, [redacted]

RevDex.com, I am in receipt of the complaint submitted to your agency by [redacted] . [redacted] 's concern involves a dispute he filed on his Direct Express Card for $314.85. I escalated [redacted] 's complaint to management at Direct Express... for review and to reach out to [redacted] . On September 8, 2014, Direct Express management spoke with [redacted] and his card was credit $314.85. Please encourage [redacted] to contact me directly if he has any questions or further concerns. I would be happy to speak with him. Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue[redacted]

Revdex.com:Ok I guess I will be more patient and I hope the first one is addressed Regards, [redacted] ***

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I apologize for the confusion I can confirm that Ms***'s Direct Express card and account is closed.Sincerely, [redacted] Comerica Incorporated [redacted]

I have been a customer with Direct Express going on years and in that years I have had problems with the last year of serviceI have contacted them a number of times for the same problemEach time they close the ticket and each time I call in and have to start overPart of that problem is that they expect you to put your life on hold and wait for up to a week to get back to you never give you an idea when they will call and even if you give them the times you are not available to call they will still call when you are not availableA supervisor has even put in the notes that I am disable and that it is hard to get to the phone and to instruct them to call back and they left a message that the will not call back They will only try to call you one time and if you are at a doctor’s appointment or have a nurse or and help aid who is giving me a bath they do not care they will only call one timeNow the federal Government has made them the only provider to get my social security benefits from themNow they may say that I can go with someone else is not true, because it took me years to get my social security and when I went in front of the admin judge she could not believe why it took me so long with all the denials except that social security never pulled any of my medical records and that they just kept denying meBut any how because of that I have a lot of medical bills that make it impossible for me to have a checking account or bank account or once my money would hit the account then anyone who I owe money to can take itThis is the only way I can get my benefits without any one taking itNow back to the problem, I can’t get the alerts any more that the say I should getI have did everything on my end that I can do I use to have straight talk wireless and T-Mobile and now I have Metro PCS and I still don't get the alertsI tell them that I have ran across this problem in a different situation before and it had to do with my profile and no one believed me then until it was taken up to a supervisor and the profile was deleted and created again and it fixed the problemNow I don't know if this has been done or not but with the way they dealt with my problem in the past I am sure they have notI was promised before when I brought it to the Revdex.com that the person who responded to the Revdex.com inquire last year stated that they will work on this problem until it is fixed now with all my health problems and all the doctor’s appointment I have and all the hospitalizations I have had that I have lost the contact information of that person who responded to that inquireBut I was told that it would be solvedWell I am here to tell you it has not beenSo that is why I am doing a new complaintAlso some of this is a ADA situation because with the Americans with Disabilities act that they are required by law to provide special arrangement for people with disabilities and to have them call more than one time is not a unreasonable request and that if I for some reason owed them money than they would keep calling until I paid or changed my number Fix the problem, and make it to where I don't have to call in to create a new ticketI to give me someone who will flow the problem from start to finishTIP: WHEN YOU START AN ALERT SERVICE THEY SHOULD SEND OUT A TEST MESSAGE THAT THE CUSTOMER HAS TO RESPONT TOJust like any other serviceThey make you enter your email address twice and you respond to that email and when you chose a text message option you respond to that text messageSo the customer don't have to wait until an even happens like the deposit that happens once a month or a low balancethis is what you would have me do and the CSR would say that" ok everything looks right to call back if it don't work" and you would have to wait until next month before you call back and have to ask to speak to a supervisor before they would fill out a form to send it up to whoever it was that that problem would have to go to and still did not know it went there or notThe last time I spoke to someone they said they would send it to the program of the site and I have never heard anything back and it still does not work Regards, [redacted]

So, here is another bad review on this joke of a "bank" As of Aug the day my dad's deposit from SS was deposited it is suddenly missing all $of it on the same day! They say someone "stole" this money It is like getting into Fort Knox to get through to these RUDE people, having to ask security questions, will only speak to my dad even though I am a POA My dad has dementia and can't remember some of the questions so I am there to help him, they will not allow me to help him Needless to say my dad has missing money as do A LOT of the other reviewsThey sent him a new card and the deposit isn't on that card either so that is when we called again to ask where the "missing" money is, again they don't have an answer They are suppose to mail us Fraudulent paperwork for him to fill out to get his money returned, God knows how long this process is going to take as he has Skilled Nursing facility fees and other bills to pay Why does this "bank" keep losing peoples money? This place needs to be closed down!!!! It's hard enough to get through and speak to someone, but yet it's easy for the money to become missingI don't get it I would like to file a claim against them and see something done for my dad and everyone else complaining on this What can be done??????? This is place is fraudulent themselves!

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr [redacted] ' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is so not true....I have never received any phone what's so ever from us direct express and on top I have yet received a letter asking for additional information. This is all so UNTRUE...us direct express needs to stop being dishonest

Revdex.com, Direct Express management has provided the following update concerning the dispute claim for Mr [redacted] : 09/12/16: Claim was closed denied due to prior authorization given Mr [redacted] states in dispute paperwork he gave his card to a friend to make a purchase and the disputed transactions occurred at that time; the friend never returned with the card In summary, Mr [redacted] is responsible for the transactions since he authorized use of his card by a 3rd party The contact clearly states that if he allows access / use of his card to a 3rd party - he is responsible I would be happy to speak with Mr [redacted] if he has any questions or further concerns Sincerely, [redacted] Vice President Comerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because:I never recieved a phone call from anyone and the funds that were returned were from December and not October.I checked with the treasury and they never recieved the October 30th payment back and needed a check number to start a trace but direct express states they dont keep check numbers.Social Security has not recieved their response from direct express to pay back the October 30th funds Regards, [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** [redacted] is concerned about a dispute she filed on her Direct Express card for unauthorized transactions I have escalated the matter to management at Direct Express who will review the dispute and contact [redacted] with the outcome of the investigation Please encourage [redacted] to contact me directly if she has any questions Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: Direct Express and [redacted] (merchant), will say just about anything to justify denying to refund an account that DID NOT AUTHORIZE these merchants to charge one single charge, much less to months worth What is wrong with you people? What part of "I DID NOT AUTHORIZE OR PERMIT EITHER OF THESE TWO MERCHANTS TO CHARGE MY DEBIT CARD", period! Why is this such a difficult concept for you greedy selfish wealthy people to understand and accept Regarding the unauthorized charges made by AOL: First, I have had a FREE AOL account (email address) with AOL for over years Three to four years ago, my AOL account was "compromised", so I stopped using it At one point, the free account was no longer free, but AOL had not notified me and had started charging me for this email account So I called to cancel the entire account At that time, AOL stated that they would revert the account back to a "FREE" account and I would not get any of the new extra features that AOL had to offer That was not an issue for me, so I asked them to cancel it AOL changed the account back to a "FREE" account on or about 10/13/2014, as stated in the AOL Letter I have included.Second, on Monday, September 18, 2017, I sent an email to [redacted] Customer Service email address hoping they would at least respond to e regarding this matter Well, I received an email back from [redacted] Customer Service, stating that they "are unable to issue any refunds due to the fact they were disputed Once a dispute is processed the refunds are in the hands of your bank, which in this case, your bank found valid and took responsibility for providing you a refund" I find this quite amusing, since Direct Express has failed to mention this information to the Revdex.com and to Ms*** The email goes on to say that "the charges came from a free trial ordered online 12/21/2016, charging $to ship and since there was no call to cancel before the trial ended the account was charged full price for those products and placed on an auto ship that bills and sends product every days" What I need Direct Express to do is to review the transactions from my old debit card, (***), to look for the $charge that [redacted] states they charged on 12/21/ I would imagine that the date they provided 12/21/16, would mean that charges should be done each month on the 21st This merchant stated that Direct Express "took responsibility for providing a refund" to its customer, however, Direct Express has done the opposite, refusing to refund a disabled person the money these merchants took from her, without permission and without her knowledge Direct Express cannot follow and abide by their own rules and they are definitely not concerned about the interests of their customers whatsoever If the did, this whole thing would have ended when Direct Express said they were going to refund Ms*** I assure you that I will not stop fighting this matter until I am refunded the money that was taken from me by these greedy thieves If Direct Express continues to deny a refund that they "took responsibility to refund" , then they can expect this situation to escalate as high as it possibly can, because in the end, what you people are doing and refusing to correct, is simply unethical, illegal and straight up wrong Regards, [redacted] ***

Revdex.com, Mr***'s fraud claim has been escalated for review to the Direct Express fraud manager Mr [redacted] will be notified by Direct Express of the outcome of the investigation Please encourage Mr [redacted] to contact me directly if he has any questions Sincerely, [redacted]