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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Revdex.com,Direct Express management has provided the following update concerning Ms [redacted] 's Direct Express dispute:On 02/02/15: Dispute SR# [redacted] was opened for three alleged unauthorized recurring POS transactions from [redacted] totaling $that occurred on 12/2/14, 1/3/15, and 2/2/ Ms [redacted] states she cancelled the service.On 02/18/15: Direct Express received the dispute paperwork.On 03/19/15: Claim was closed additional information is needed Ms [redacted] states she cancelled the service but did not provide a cancellation number, date of cancellation or proof of contact with the merchant.On 04/22/15: Direct Express indicated that they will contact Ms [redacted] to advise her on what documentation is needed for the investigation Additionally, I left Ms [redacted] a voice message to contact me directly if she needs further assistance.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted] is concerned about a dispute he filed on his Direct Express Card I have escalated his complaint to management at Direct Express to review [redacted] will be contacted by Direct Express once the investigation process has been completed.Please encourage [redacted] to contact me if he has any questions or concerns.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling 888-741-and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] ***'s complaintto Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely, [redacted] Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] I have escalated his complaint to management at Direct Express to review I received an update from Direct Express management, which is outlined below:11/22/14: Dispute SR#1- [redacted] was opened for multiple alleged unauthorized transactions totaling $1,that occurred in October and November on the card ending in No dispute paperwork was received01/06/15: Claim was closed, since no dispute paperwork was received; a letter notifying Mr [redacted] that additional information is needed was sent01/08/15: Dispute paperwork was receivedClaim was re-opened02/23/15: A chargeback was processed and provisional credit was applied to Mr [redacted] 's card account in the amount of $ Letter sent to Mr [redacted] 03/23/15: Merchant represented on several of the transactions that were charged back on 02/23/totaling $ 03/26/15: Since insufficient documentation was presented by the merchant, a reversal final credit in the amount of $was processedIn summary, Mr [redacted] has been reimbursed for the full amount of his dispute of $1, Please encourage Mr [redacted] to contact me directly if he has any questions or requires clarification.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com, [redacted] is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact [redacted] directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this [redacted] to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President [redacted] Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: I have made several attempts to contact Ms [redacted] and have left several messages As of yet I still have not heard back from herI will gladly be willing to change my response once I have spoken to her Regards, [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] 's concern involves a dispute he filed on his Direct Express card On 5/14/- Mr [redacted] opened a dispute for an alleged unauthorized transaction in the amount of $that occurred on 5/12/ On 05/21/- Mr***'s new replacement card was registered On 05/27/- Direct Express received the Dispute paperwork The claim is currently pending completion of the investigation Mr [redacted] will be notified by Direct Express of the outcome of the investigation Please encourage Mr [redacted] to contact me directly if he has any questions or concerns Sincerely, [redacted] Vice President Comerica Incorporated ###-###-####

I have been victimized by Direct Express twice in years and after reading nothing but negative reviews on several websites, I have to question why this fraud of government money from a federally secured bank is being allowed and ignored? I have contacted every agency that I hoped would be interested in this blatant theft of low income citizens but even the Revdex.com was a lesson in frustration and futilityThey suggested that I contact Direct Express about my concerns as if I hadn't thought of that and already exhausted all my options with them I am currently in the 'investigation" stage of disputing fraudulent transactions for $and feel the need to plan who, what and how to fight back if they deny my claim againAny suggestions would be appreciated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: so they can scam the public and get away with it not cool Regards, [redacted]

Complaint: [redacted] I am rejecting this response becausethey keep lyingI having never indicatied I have not tried to contact the merchant They keep telling lies on me I have also reported this to the texas attorney GeneralI want to dispute and get my money back Regards, [redacted]

Revdex.com,I have been informed by Direct Express Management that SY KAY's concern has been resolved On 8/24/ the credit which had been posted to a closed card was corrected and the credit of $was credited to the open card.Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Driect Express to review Mr [redacted] will be notified by Direct Express when the investigation is completed.Please encourage Mr [redacted] to contact me directly if he has any questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com, I have received the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute on her Direct Express card I have escalated her complaint to management at Direct Express for investigation /> Ms [redacted] will be notified by Direct Express of the outcome of the investigation Sincerely, [redacted] Comerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, Kwan Green there's no NEW message just a everything showing what I faxed over to your (Revdex.com) company nothing has been resolved just direct exprss passing the buck.....I don't see ANYTHING RELEVANT JUST WHAT I FAXED OVER I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- I've given it thought I spoke with a lawyer yesterday who knows a fellow attorney who would possibly handle my case Can I have all documents that I have mailed out, faxed to your company regarding this issue including the documents you were going to mail me this week, I will contact detective flores today if she's available ask her to subpoena sprint my carrier for the day in question I thank you for everything you have done Kwan Lamont Green Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Clearly what I've been trying to state from the beginning is that my direct express account has been compromised I will continue to pursue this getting law enforcement to subpoena my phone records and confirm I was in neither vicinity on the alleged date the amount of time you're company puts on fair hearings is negligent the amount of time spent waiting on correspondence through the mail and the lack information provided by the supervisors that work in the level two department is all circumstances that make it hard for me say hey this is my fault can you please forward my case to your superior for him or her to look into PLEASE Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Even though I'm the victim isn't every bank federally insured why can't I be given a provisional credit from the beginning of the dispute, look how much time has passed/lapsed I've already had the manager of the Devonshire address tell me their video is only kept for twenty eight days and these incidents occurred three and a half months ago Sent from my iPhone On Aug 5, 2016, at 5:AM, green kwan wrote: Also I need to clarify that I have spoken to cardtronics security officials and they state that there are no cameras set up to record on any of the atm machines, if there is any footage it would come solely from the videos of eleven Sent from my iPhone On Aug 4, 2016, at 3:PM, green kwan wrote: I just got off the phone with the manager of the eleven located at Devonshire and the video is only available for twenty eight days and then it cleans itself I'm still waiting for the other location to call me back and probably mention the same thing This is so wrong I have done everything you could ask of me and you the same can't I just get a credit and be done with this for good can you forward that (inquiry/request) to your or Sarah's supervisor Sent from my iPhone On Aug 4, 2016, at 12:PM, Direct Express wrote: Thank you for letting me know and keep me posted on anything you are able to find out Tanya From: green kwan [mailto:[email protected]] Sent: Thursday, August 04, 1:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] I just got off the phone with representative Nikki for the sherman way address and she will check video to see if it even goes back that far/actual time and date stamp I went to the address yesterday after contacting cardtronics and providing them the last four of the card, time and date I left my number and name for a manager to call me back and still wait Sent from my iPhone On Aug 4, 2016, at 11:AM, Direct Express wrote: MrGreen, I have gotten off the phone with Cardtronics and unfortunately since I am not considered the “victim” they are unable to assist me with obtaining a copy of video and/or photos from the ATM withdrawals They stated you would either need the police department to request the information or obtain a subpoena for them to release that information to you I was able to get you the actual store locations for each withdrawal and I tried to call Detective Flores and provide her with that information but was told she is not available until tomorrow The $ATM withdrawal was done at 7-#at Sherman Way Reseda, CA And the $ATM was done at 7-#Devonshire Granada Hills, CA I can try and speak to Detective Flores for you tomorrow but I wanted to also provide the location information to you so that you would have it in case you speak to Detective Flores before I do Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Wednesday, August 03, 5:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Furthermore I find it unbelievably unnecessary for me to have sent you guys all the letters of disputes, police reports faxes to the Revdex.com and this video or photos might not be available due to the amount of time since I complained about this fraud just what is it that your department does I have provided numbers to detectives etc, I've gone ahead and forwarded this email correspondence to the Revdex.com Sent from my iPhone On Aug 3, 2016, at 2:PM, green kwan wrote: In speaking with the police department y'all can't even prove if it was fraud or if it wasn't fraud according to these procedures, I have made contact with the Los Angeles police department detective Flores and I have left my phone number for the manager at one of the 7/locations where the fraud took place at, I don't have any more to say as of now other than to say why am I doing all the work that should be done by your company Sent from my iPhone On Aug 3, 2016, at 9:AM, Direct Express wrote: Hi MrGreen, I just wanted to let you know that your case was reviewed by the fair hearing clerk today and they found that they could not determine fraud had occurred on your account I am going to put the investigation documents that they used to make their decision in the mail for you to review If you are able to provide me with any new information such as video and/or photos of the ATM withdrawals I will be happy to re-open the case for you and have it reviewed again but unfortunately without those items the case is going to be denied Thank you, Tanya From: green kwan [mailto:[email protected]] Sent: Tuesday, August 02, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] Thank you very very much Tanya I sincerely appreciate everything you have done Sent from my iPhone On Aug 2, 2016, at 11:AM, Direct Express wrote: MrGreen, I wanted to give you a quick updateI am working with management to try and get a more definitive time on when your case will be reviewed by the fair hearing department I have still not heard back from them with an exact timeframe but I will continue to check on them and as soon as I can relay any new news to you I will make sure to reach out to you and let you know Thank you, Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298- From: green kwan [mailto:[email protected]] Sent: Thursday, July 28, 3:PMTo: Direct ExpressSubject: Re: Direct Express Cardholder [redacted] In speaking with mcafee regarding someone possibly hacking my laptop case #2049081546.....they indicated the ip address would only be trying to gain access to my wifi and the prompt I tend to receive is common because the apparent access is not being recognized as being attached to my mcafee account...it would not be considered a hack and the issue would be someone had/has hacked my bank account not a mcafee issue but a banking security breach From: green kwan To: "[email protected]" Sent: Wednesday, July 27, 6:PMSubject: Re: Direct Express Cardholder [redacted] I'd like to further state that my account seems to have been hacked/compromisedas this issue with someone withdrawing 1,back in february of this year twice on february 3rd and the following night I filed a dispute and a police report and the funds were refunded/credited back to me in three weeks....since this last theft in april....I contacted social security asked that future deposits be stopped with direct express...I have never had this problem since I started banking with direct express I believe in or only this year My cellphone number is 301-9397Sent from my iPhone On Jul 27, 2016, at 1:PM, Direct Express wrote: Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298-

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted] is concerned about accessing the balance on her Direct Express card I have escalated her complaint to management at Direct Express to review and contact *** [redacted] .I confirmed by telephone today that [redacted] has spoken with Direct Express and her issues have been resolved.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about his Direct Express card I have escalated his complaint to management at Direct Express to review and Mr [redacted] will be contacted with the outcome.Sincerely, [redacted] Comerica Incorporated [redacted]

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Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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