U S Direct Express

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Mr***'s concern involves a dispute he filed on his Direct Express card I have escalated his complaint to Direct Express management for review and response Mr [redacted] will be notified of the outcome of his investigation Please encourage Mr [redacted] to contact me directly if he has any questions or concerns Sincerely, [redacted] Corporate Quality Process Department [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***-and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: direct express was notified within hrs of the fraud charge and the super told me to call the vendor and I did the vendor says the only way to get my money was has direct express reverse the charge but direct express disregarded the fraud and let the criminal complete the transaction, then due to their incompentance of mailing out a new card I had to pay a $fee for a replacementI just left the vp listed on the response letter all of this if they taped the calls as they told me they did they can verify the truth I went to my local banker and he said they are under the same us guidelines as direct express is and the way it works once I file the fraud charge the bank credits my loss back into my account, but direct express must be working under who knows what guidelines because my loss has NEVER been re deposited direct express id under uc treasuries maybe they operate different than all the other banks I believe direct express has protected the frauder rather than the customer the real owner of the money Regards, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the RevDex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded Mr [redacted] ' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: I am waiting the proof that I am responsible for the fraudulent action on my bankcard proving that I have an account with Google, and I made the purchases that were made to the account at various times By the way, they also hacked two other accounts that have my name on them, but do not belong to me These accounts have been satisfied and closed as of June, Regards, [redacted] ***

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about not having his Direct Express card I have escalated his complaint to Direct Express management I have been informed that on 06/30/Direct Express replaced and expedited a card to Mr [redacted] He should have received the card in two business days but card was not delivered due to the wrong state code on the address On 07/10/another card was expedited to Mr [redacted] Records show that on 07/14/Mr [redacted] registered the card and has accessed to his funds A credit was issued to Mr [redacted] 's account in the amount of $for the expedited card delivery fee and card replacement fee I believe Mr [redacted] 's concerns have been resolved Please encourage Mr [redacted] to contact me directly if he has any questions or further concerns Sincerely, [redacted] Vice President Comerica Incorporated ###-###-####

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Unless the Vice President is willing REFUND my $ which was charged to my card for Services which were NOT SENT until May 2014, dealing with the company is IMPOSSIBLE !! The Customer Service Representative(s) are UN-Cooperative & won't listen to reason The representative was very informative about the process the company uses to "Take Advantage" of Senior Citizens who are on a LIMITED INCOME How many other Seniors been told that their "Direct Express Card" thru the Social Security Administration , has been sent months back, (AT THE TIME OF THEIR APPLICATION FOR SOCIAL SECURITY ADMINISTRATION BENEFITS) which in all reality the Social Security Administration only makes the "Request" and upon "Approval of respective Benefit applied for is the "Direct Express Card Holder" sent the card in ALL REALITY !! Now if the applicant requires their monies on the card to get their BASIC NECESSITIES , Direct Express CHARGES the person the fee of $ so the card can be sent via UPS & received in (2) days Now in order to receive your card without paying that fee ? The person MUST WAIT 5-Business Days via USPS Mail The Company "Supposedly" mails the card upon request from SSA But in all reality IT IS NEVER SENT !!! They send the card when the Application is APPROVED by SSA And when they are questioned ? They say that they are "Deferring" the companys' $ Fee , and that the $ is the Fee Charged by UPS Why should the Cardholder pay for Fees that the Company NEGLECTED ON PURPOSE to send out as they state when you question them !!! Sincerely, [redacted]

Complaint: [redacted] I am this response because: I didn't ever get my money that is owed to me., [redacted] ***

Revdex.com, I am in receipt of the complaint submitted to your agency by Mr*** Mr***'s concern involves a dispute he filed for unauthorized transactions on his Direct Express Card I escalated Mr***'s complaint to Direct Express management and the following is a timeline / overview of his dispute On 01/23/- Dispute was opened for multiple unauthorized transactions to Netflix.com totaling $that occurred on 01/03/ On 02/19/- Direct Express received the dispute paperwork On 03/05/- Claim was denied and Mr [redacted] was encouraged to contact the merchant, Netflix for resolution Based on the information provided by Mr***, the investigation by Direct Express concluded that Mr [redacted] entered into an agreement with Netflix and his claim relates to a recurring payment/transaction Mr*** has online transaction history that he is not disputing with this merchant In summary, Mr***'s dispute was denied and he was encouraged to contact Netflix to attempt to resolve his complaint It appears he has a relationship with Netflix I would be happy to speak with Mr [redacted] if he has any questions or further concerns Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] im still waiting for contact no contact has been made by Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am requesting a investigation concerning this robbery, concerning my call to direct express and also a picture of the person who used my card at the ATMI have no reason to file a police reports if it don't happen

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***-and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I REJECT THIS ANSWER,BECAUSE,ITS THE SAME THING,THEY HAVE BEEN TELLING ME, IN OVER ONE MONTH, YET I GOT ABSOLUTELY NO WHERE WITH ANY OF THE REPRESENTATIVE, NOR SO-CALLED SUPERVISORS, AS STATED ON MY COMPLIANT TO YOU REGARDINGI EVEN REQUESTED A MANGER CALL BACKI WAS TOLD,THAT ONE WOULD CALL ME ACK IN 24-HOURS, ONLY TO NEVER RECEIVE THAT REQUESTED CALL,YET,AGAIN, AS USUAL, THIS TO TIME TO BE TOLD, "OH, THERE IS NO TIME LIMIT ON WHEN THE MANAGER WILL CALLYOU BACK", WHY, IS IT,ONCE AGAIN,THAT THESE FOLKS GIVES SYOU SO MANY ROUND AROUND,WITH DIFFERENT STORIES ALL THE TIMEI FELL THAT THEY ARE A BUNCH OF LIARS, WHO TRULY DO NOT GIVE TO BOX OF CRACKER JACKS ABOUT THEIR CUSTOMERSthey NEVER EEVEN CALLED "fair haven health" TO REQUEST THAT THEY COMPLY WITH THE DISPUTE REQUEST,AND PUT BACK THE CREDIT OF $back on my account, for products ordered, but never received, nor signed for in any shape, form or wayAll they keep telling is that it can take over days., at the assigned agent on this claim, does not have a single note regarding status of my claim, according to a supervisor name " [redacted] ", who also, lied to me about receiving a cancellation claim letter with in 5-business, in which I never got, except more misleading information, each time I call themYet, the send me forms to fill out, and requested back, two days, after I have just received the forms, and took away, in this case never even provided me with the 'Provision credit for $420.88" back in my accountNo bank ever takes 30,60, or days to resolve a credit card dispute for their customersI have been treated like 2nd class citizen by direct express, and one who do not give a dame about their customers issues, or concernsAs far as I am concern, they are the worst bank in the world to deal with, full of incompetent staff ,and representative who have very little to no knowledge of how to run a business at all As far ,as I am concerned , they are a bunch of liars, and never on the same page with each other, never accurately notes customers account, I have called them, over ,and over, and over again, with no satisfaction, but lies from each one of themThis is an outrageous way to run a business, tremendously unprofessionally staffed, from bottom to topIf they had contact the merchant, by now , I would of had received the proper credit back in my account,to date, they still have not contacted the merchant, according to emails in which I have received from the merchant confirming that they have notThis is the reason why I requested to cancel the claim, in order for them to contact the merchant, confirming that I did so, for the merchant to put back the credit on my account, with this bank involvement, since they have done nothing to assist meI further requesting a confirmation of the cancelation, in to date I never got, but was lied toby " [redacted] ", THE SUPERVISOR, WHO TOLD ME, WEEKS AGO,THAT I WOULD OF RECEIVED THIS LETTER WITHIN 3-DAYS, IT HAS NOT EVER HAPPENEDshe IS A LIAR, AND MISSLEADING SUPERVISOR,THAT SHOULD OF NEVER GOTTEN THE SUPERVISOR POSITION ANYWHERE

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Mr [redacted] is concerned about a dispute he filed on his Direct Express Card I have escalated his complaint to management at Direct Express for review /> Mr [redacted] will be notified by Direct Express about the results of the investigation Please encourage Mr [redacted] to contact me if he has any questions Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com, I am in receipt submitted to your agency by [redacted] Ms [redacted] ' concern involves a fee she was assessed for an expedited Direct Express card Ms [redacted] called the Direct Express Call Center three times on 5/6/2014: /> 08:a.m, - Ms [redacted] asked about a transaction that was charged to her account on 05/05/for $that she wanted to disputeShe was transferred to another agent to file a dispute 08:a.m- Ms [redacted] called back regarding the unauthorized transaction She was informed she would have to close her card because of potential fraud on the account She wanted to speak to a supervisor and then disconnected the call prior to a supervisor picking up the call 08:a.m, - She called back inquiring why her card was cancelled and wanted the card reactivatedMs [redacted] was advised the card was cancelled due to fraud and once a card is cancelled it cannot be reactivatedMs [redacted] disconnected the call 08:31a.m- She called back again requesting to speak to supervisorShe was informed a replacement card could be expedited to her and she would receive the card in two business days and the $card replacement fee would be waived, however, she would have to be charged the $expedite fee Ms [redacted] requested to have the card expedited After reviewing the Call Center calls, the decision was made not to reimburse Ms [redacted] for the expedited fee because the card was expedited per her request Please encourage Ms [redacted] to contact me directly if she has any further questions or concerns Sincerely, [redacted] [redacted] Vice President Comerica Incorporated [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I have been informed by Direct Express management that the customer advocacy team is contacting Mr [redacted] to assist in obtaining the paperwork required to re-open his investigation Once the paperwork is received a fairing hearing will be conducted Mr [redacted] will be notified of the outcome of the investigation by Direct Express Please encourage Mr [redacted] to contact me directly if he has any questions or concerns Sincerely, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: I still don't understand why it's going to take another business days to reimburse me my money? It's has been days since I reported the card lost Regards, [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] 's concern involves a dispute she filed on her Direct Express card I have escalated Ms [redacted] 's complaint to management at Direct Express Once her complaint is reviewed she will be contacted by Direct Express Please encourage Ms [redacted] to contact me directly if she has any questions Sincerely, [redacted] Comerica Incorporated [redacted]