U S Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have received the following update from Direct Express management regarding the [redacted] dispute:On October 26, a processing error was discovered and the card was credited $A letter was sent to Mr [redacted] Direct Express mad multiple attempts to speak with Mr [redacted] via phone and email but they were all unsuccessful No return call or email response was received from him Additionally, a contact letter was mailed in the event he needs further assistance In summary, Mr [redacted] 's concerns have been resolvedSincerely, [redacted] Vice PresidentComerica Incorporated

Complaint: [redacted] I am rejecting this response because: I have been in contact with the company on many occasions to resolve this matterThe company is evasive AND avoiding towards the release of information concerning the phone number of the party that stole MY fundsThe company also refused to release the information needed for a police report as to the destination of my fundsI was not permitted to speak with a supervisor until yesterday 9/18/ 14, a [redacted] (supposed supervisor) who was more unpleasant than the previous ***, [redacted] , and [redacted] I spoke with on initial calls to retrieve MY funds that were taken from MY accountI am asking that my money is reimbursed in an imminent manner and that the police is provided all information needed to prosecute for civil damages and fraudEndeavors towards security of funds should be implemented so that anyone is not allowed to call in and illegally request MY funds Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Revdex.com,I have been informed that Ms [redacted] claim is currently pending Ms [redacted] will be notified by Direct Express once the investigation is completed Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about a dispute she filed on her Direct Express card I have escalated her complaint to management at Direct Express.Ms*** may contact Direct Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because: Full Benefits are at risk causing fraudulent and illegal income tax fraud withholding [redacted] have repeatedly reported that full benefits was not received for [redacted] Regards, [redacted]

Revdex.com, I am in receipt of the complaint that [redacted] submitted to your agency Her concern involves a dispute on her Direct Express card I have forwarded her complaint to a Direct Express manager for review I will provide an update once received Additionally, please encourage Ms [redacted] to contact me directly if she has any questions or concerns Sincerely, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded [redacted] ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: 's[redacted] has not tried to contact me .I have the proof from direct express that it was taken out [redacted] is playing games with my family income.I have filed a complaint with Social Security and I suggest other people do the same.If Social Security knows then this company cannot still allow this company to allow them to steal from us without authorization Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about disputes she filed on her Direct Express card I escalated her complaint to management at Direct Express for investigation Below is a summary from Direct Express management of the status of Ms [redacted] 's disputes:01/22/15: Dispute SR#1-opened for $ Ms [redacted] stated she was billed the wrong amount and paid by other means that occurred on 01/07/ She states amount agreed should have been $but was charged $02/09/15: Direct Express received Dispute paperwork.02/14/15: Claim was closed additional information needed Ms [redacted] was mailed letter.03/02/15: Additional information was received at Direct Express from Ms [redacted] Investigation continues03/06/15: Claim was closed denied due to insufficient information needed to process a charge back, for example: a copy of receipt, agreed upon charges, or payment by othermeans Ms [redacted] was mailed a letter.04/13/15: Direct Express contacted Ms [redacted] to advise her on what additional information is needed for Direct Express to process a charge-back-------------------04/03/15: Dispute SR#1-was opened for multiple alleged unauthorized ATM transactions that occurred on 04/03/ Ms [redacted] claims she lost her card &driver’s license and her PIN was written on the back of her driver’s license.No dispute paperwork has been received Claim is currently pendingIn summary, both claims are currently pending awaiting additional documentation from Ms [redacted] .Please encourage Ms [redacted] to contact me directly if she has any questions or concerns I would be happy to assist her in communicating with Direct Express management.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com,Ms [redacted] *** is concerned about her Direct Express dispute denial I have received the following update by Direct Express Management: 09/07/- Fair Hearing review completed Claim remains denied refer to merchantLetter sent to Ms*** ***FAIR HEARING REVIEW***REVIEWED THE TRANSACTION HISTORY FOR THE ACCT; Ms [redacted] HAS UNDISPUTED HISTORY WITH THE MERCHANT / LOCATION SINCE JULY MULTIPLE REFUNDS SHOW THAT MS [redacted] HAD RECURRING MEMBERSHIP OR SERVICE WITH MERCHANT.MULTIPLE BALANCE INQUIRES DONE BY MS***’S TELEPHONE NUMBER OF RECORD DURING THE DISPUTED TRANSACTIONS.THE DISPUTED TRANSACATIONS DO NOT FOLLOW KNOWN FRAUD TRENDS FOR STOLEN CARDSTHE TRXS TAKE PLACE OVER SEVERAL MONTHS AND ARE FOR SMALLER AMOUNTSTHE ACCT BALANCE IS NOT EMPTIED IN ONE OR TWO LARGE TRANSACTIONSALSO, IN REGARDS TO SKIN RECOVER NOW AND RCC*EYEEXTEND TRANXS, APPEARS MS [redacted] WOULD HAVE SIGNED UP FOR A TRIAL MEMBERSHIP/SERVICE ON DEC (SEE ATTCHMENT) AND DID NOT CANCEL BEFORE THE TRIAL EXPIREDTHE CH HAD TO AGREE TO THE TERMS AND CONDITIONS BEFORE CONTINUING WITH OFFERTHE CH DID NOT CANCEL AND THEREFORE WAS CHARGED FULL PRICE.NO INVALID CARD# ATTEMPTS AFTER CARD WAS CLOSEDTHE FAIR HEARING REVIEW SUPPORTS ORIGINAL INVESTIGATION: DENIED/ REFER TO MERCHANT In summary, Ms***’s dispute was denied for the reason described above Ms [redacted] would need to pursue any reimbursement directly with the Merchant Additionally, Ms [redacted] was sent a letter detailing the denial Direct Express also called Ms [redacted] and reviewed the denial in detailComerica respectfully requests that you close this complaint as having no merit against Comerica Bank Ms [redacted] needs to work directly with the MerchantSincerely, [redacted] Vice PresidentComerica Incorporated

Complaint: [redacted] I am rejecting this response because:Direct express only sent me one email and when I called the number on the email I did't get a answer so I left my name and number and never got a call back from themThe $holds have not been put back on my card and have not been used by mei would still like to have the $put back on my card this is the second time I have had this problem with direct express the last time I lost over $off my card and am still paying back social security for this theft by direct express Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: One of the issues that I stated on my initial complaint was the fact that it took a very long time to be able to speak to a representative Instead they should be reaching out to me and trying to ensure that the issues I am encountering with their company is resolved By giving me a phone number to call, just means that they just want to seem as they have attempted to resolve an issues when in reality they have not At any rate, I now they stated that they have a 94% customer satisfaction rate, but what about the other 6% that seem to have encountered issues with this company I am not satisfied with their so call resolution I have not received my provisional credit and have been informed that they investigation will not be completed until May and that I might get my money back then if that is what the investigation team decides is appropriate based on their findings Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I am sad to see that they are all ready saying that because they are a government program that allows them the right to be rude lazy and disrespectful;l You know I had spoken to this guy I think his name is [redacted] and he was telling me that the reason they didn't get back to me four or five months ago was because my fking fax was blurryTalk about sad and pathetic I just hope they give me my mponey back soon [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about a dispute she filed on her Direct Express card I have escalated her complaint to management at Direct Express for review She will be contacted by Direct Express with the outcome.Please encourage Ms [redacted] to contact me directly if she has any questions.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

RevDex.com, I am in receipt of the complaint submitted to your agency by [redacted] . Ms. [redacted] is concerned about the Direct Express card for mother, [redacted] . I have escalated Ms. [redacted] 's complaint to management at Direct Express to review the... matter and contact her about timeline for disbursing her mother's funds. Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns. Sincerely, [redacted]