U S Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded Thomas Summers' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express management has reviewed Mr [redacted] 's card activity and does not see that his card was overdrawn as he indicates in his complaint They have made numerous attempts to contact Mr [redacted] to discuss his concerns but have not been able to speak with him directly [redacted] from Direct Express can be contacted at [redacted] She is eager to speak with him to address any and all concerns he may have In summary, the specifics Mr [redacted] outlines in his complaint do not appear to be accurate Unfortunately, he needs to speak with Direct Express to address his concerns Mr [redacted] can feel free to contact me directly also and I would be happy to assist him in anyway I can Sincerely, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded Ms***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because:I have called that number and it did not resolve me issue on their record it clearly says I refused overnight shippingThey sent my new card overnight and charged me when they clearly made that mistake They know this and still refuse to give me my money backThis is the same number that was given me to callSo no it reject.this Regards, [redacted]

Revdex.com, I am in receipt of the complaint that has been submitted to your agency by [redacted] *** [redacted] ***'s concern involves her Direct Express card I escalated [redacted] ***'s complaint to a manager at Direct Express I have been informed that a new card has been expedited to her and that the fees were waived Additionally, the $replacement fee [redacted] was charged was refunded to her Additionally, Direct Express management provided [redacted] with a contact number that she may use if she has further issues Sincerely, [redacted] Comerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because: Due to Direct Expresses error, I now have this bill listed on my credit reportThis credit inquiry needs to be removed and I'd like to know what they plan on doing about it...Also, Social security offers for you to apply and keep the payment if it would cause hardshipThat money was needed to finish paying his portion of billsAs his representative, I am now responsible for these billscouldn't apply to keep it because it couldn't be located due to direct expressed error Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm not rejecting this per se, but my Direct Express card was deactivated 2/3/So, was my card reactivated and my money put on it?? Please advise Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: A lady [redacted] contacted me and choose again to do nothing then never asked for cameras but wants me to provide this info to them I told her that is what the investigators job was and that I was with my husband when card was stolen so it being denied because it was in his possession has no bearing since I was with him This company has done nothing to try to resolve this matter then do not care about me or that I now have an eviction on my record and I was locked out of my house because that was my rent money The reps that I talk to are the most unhelpful people most of the time I get hung up on or told I was denied and I have to send in a letter and it would be another when that will be reviewed, [redacted] told me she will do nothing for me unless I provide camera or police report I explained I cannot afford that and provided police officer and report I have also given her general manager on dominoes that will supply her with everything she needs to prove I didn't make transactions, this lady continues to do anything to get my money back and still had yet to do any leg work which is her job She promised me she will send it to be reopened then next days tells me she won't until I get camera and police report which unless u r official or investigator cannot do This company makes every attempt to not give money that was stolen on all valid claims I was never given any notification as I signed up for so I never knew transaction were being made Thanks to these people I not only have an eviction but I had to sell all my furniture to get into a new apartment so now all four of us is sleeping on a queen air mattress, I cook with one sauce pan and one frying pan I have nothing to sit on while this company continues to sit and do nothing to recover what was stolen I do not accept anything less then what was stolen which is why can't u people call one of these places that I was victim to why r u not doing anything to resolve my matter do I not matter.I have attached my eviction and storage where I will never get my possession back because u never took one step in retrieving what was stolen u should be ashamed of your lack of actions I have pulled out all future deposits and have taken at least people pulling thier direct deposits with your company I continue to spread the word at SSI of your lack of customer relations and just about how horrible your company really is I have attached my eviction just showing what u have done to me and my family and what you continue to do Regards, [redacted]

Better Business Bureau, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Ms [redacted] complaint to management at Direct Express to review and contact her to discuss.Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Ms [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by Direct Express management the following concerning Brenda S Cardona's dispute:On 4/6/- Dispute was opened for $106.92On 4/22/- Direct Express received the dispute paperwork Decision will be made by 5/21/per RegE guidelines.On 4/27/- Direct Express spoke to [redacted] regarding her dispute opened and discussed with [redacted] the timeframe that was associated with the dispute process [redacted] stated she understood and had no concerns with the timeframe [redacted] was provided with their direct contact information so that she could contact them directly if she had any additional concerns or questionsIn summary, [redacted] dispute is under review and she has been provided with the Customer Advocacy Groups direct telephone number if she has any questions or concerns.Sincerely, [redacted] Vice PresidentComerica Incorporated

Complaint: [redacted] I am rejecting this response because: I have sent in my divorce papers, my new marriage certificate and every other evidence if name change requested from meI received a call from a [redacted] and he said they still don't see the connection between my previous marriage name and new nameI asked him what should I do because I am at my wit's endI have no idea what 94% they are referring toThis company has straight "F"s across the board on all social media sitesThe two top complaints are fraud with missing money and rude incompetent staffThis will be my 6tj going through thisTime to go on social media and call Help Me Howard to expose this placeAt almost years old I should not have to wait over months to receive was is rightfully mineFor a quick laugh can you show me how and where did you get this 94% satisfaction rating when the proof is right here on the Revdex.com I told [redacted] the ball is in his court and they do this purposely because it is a government program with zero repercussion Regards, [redacted] ***

Revdex.com, I have forwarded Ms [redacted] 's additional information on to Direct Express Management and requested that she be contacted to review her concernsSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com,I was provided the following update from Direct Express management: On January 10, The Direct Express cardholder advocacy group (CAG) contacted Ms [redacted] to address her concernsAlthough Ms [redacted] acknowledged speaking to the Direct Express Probate area and rectifying her Affidavit, Ms [redacted] stated she will not consider her claim processed and her escalation resolved until she has "cash in hand" CAG provided Ms [redacted] with their direct contact information in the event she should require additional assistance going forward On January 18, the check was mailed to Ms [redacted] today In summary, Ms [redacted] 's concerns have been resolvedPlease express my condolences to Ms [redacted] on her lossSincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about the service she received while attempting to assist a Direct Express cardholder who is hard of hearing.I spoke with Ms [redacted] and belief that the cardholder has been assisted Additionally, I assured Ms [redacted] that I appreciate her feedback and will handle the situation appropriately.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Revdex.com,Direct Express management has informed me that Mr [redacted] issue has been resolved He was encouraged to visit his local Social Office and he will be issued an immediate reimbursement of his funds.I have left Mr [redacted] a voice message and email - requesting that he contact me I believe he has additionally spoken with Social Security who informed him that he can go into a Social Security office and retrieve his funds.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because: I pay taxes and have for yearsThis company needs to obey the same laws as the rest of the United States., Regards, [redacted]

I think that eeryone that has been ripped off by these spawns of satan should also file a complsont with the SSI departmentThe fact that they victomize people they know are disabled because they have been given misplaced trust to handle the SSI money given to us is repulsiveMaybe if the social security office is informed of just how many people they have stole from they will terminate their contractThey do not deserve to be given another chance to steal,mislead,decieve,manipulate,cause stress and then finally heartbreak and despair to not one more person everWith the amount of peole this has been done to and the fact that we are disabled there has to be a law firm that may be willing to assist usMy name is julia w [redacted] and my email address is [redacted] if you feel that strength comes in numbers and are willing to form a petition to send to the docisl security adimistration office please email me

Revdex.com,I have been informed by the Direct Express Customer Advocacy Group that they have reviewed Mr [redacted] ’s account from September through current and he was never charged any statement fees Direct Express sent Mran email requesting he contact them for assistance Direct Express called Mr [redacted] on 3/and again on 3/and was unsuccessful in speaking with him nor were they able to leave a message since his voicemail has not been set up No return call or email has been received from Mr [redacted] .On February 13, 2015, the Customer Advocacy Group forwarded Mr [redacted] ’s request to the helpdesk team to resolve his issueHelpdesk team later replied that Mr [redacted] ’s issue has been resolved and he now has access to his account online.In summary, I can truly appreciate the frustration Mr [redacted] has experienced but unfortunately Direct Express is unable to compensate him for his telephone bills If Mr [redacted] has any questions, please encourage him to contact me directly.Sincerely, [redacted] Comerica Incorporated[redacted]

Complaint: [redacted] I am rejecting this response because: I did not receive the full refund $ I sent copies of the receipts to [redacted] Regards, [redacted]