U S Direct Express

The company has sent my card and gave credit for fraudulent cardHowever there is still the matter of all the late fees and bounced check fees that I am responsible for because of this mishap that I would like them to reimburse me for

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Ms***'s concern involves a dispute she filed on her Direct Express card for a $ATM malfunction I have escalated her complaint to management at Direct Express and been informed that her dispute has been resolved and her card was credited It is my understanding that Ms [redacted] has spoken with Direct Express management and been advised of the credit Additionally, a letter has been sent to her Please encourage Ms [redacted] to contact me directly if she has any questions or further concerns I would be happy to speak with her Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department ###-###-####

Complaint: [redacted] I am rejecting this response because: Direct Express and [redacted] are confused, NOT ME! The only thing that is not confused is the fact that I, ME, [redacted] ...DID NOT RECEIVE MY MONEY!!! International fees ARE NOT confusing when they were only a couple of dollars! But, again what is confusing is how Direct Express or Rutledge can think that they returned my monies! If you CAUSED THE OVERDRAFT IN THE FIRST PLACE WHEN YOU DID THE INVESTIGATION..THEN I DIDN'T GET MY MONEY!! DIRECT EXPRESS YOU CAUSED THE OVERDRAFT AND THEN DID THE REIMBURSEMENT..TO MAKE IT SEEM LIKE YOU DID YOUR JOB!!!! Let me be clear...just because ELECTRONICALLY you can show you REIMBURSED me...DOES NOT MEAN I WAS!!!! DIRECT EXPRESSED CAUSED THE OVERDRAFT.IS ANYBODY HEARING ME!! DO YOU UNDERSTAND THAT...THEY CAUSED THE OVERDRAFT, SO THE MONIES BEING SHOWN ON THE ACCOUNT WEREN'T ACTUALLY RECEIVED BY ME!! I WAS A VICTIM TWICE..AND VERY DISAPPOINTED AND WITH DIRECT EXPRESS' INSISTENCE THAT I AM NOT UNDERSTANDING WHAT HAPPENED..I KNOW EXACTLY HAPPENED!! Regards, [redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better... Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about the money remaining on the Direct Express card of his deceased wife, [redacted] I have been informed by Direct Express that the required documentation was received and the proceeds (balance on the card) of $5,has been mailed to Mr [redacted] on May 22, I believe his concerns have now been resolved Please express my sympathies to Mr [redacted] for the loss of his wife and encourage him to contact me directly if he has any questions or further concerns Sincerely, [redacted] Vice President Comerica Incorporated [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded Sharon Brown's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] D [redacted] Ms [redacted] is concerned about a charge to her Direct Express card for $ Her card was charged on 5/5/for an expedited card delivery Ms [redacted] did not request the expedited delivery so on 5/21/her Direct Express card was to be credited back the fee Unfortunately, Direct Express debited her card again for the fee on 5/21/instead of crediting the fee back On June 27, 2014, Ms [redacted] ' card was credited $which represents the two fees charged to her card Please express my apology to Ms [redacted] for the confusion and frustration she experienced Please encourage Ms [redacted] to contact me directly if she has any questions or additional concerns Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department ###-###-####

Revdex.com,Direct Express Management is reviewing Ms [redacted] 's concerns Additionally, Direct Express Management has or will shortly reach out to discuss her concerns / issues with her The feedback provided is always appreciated and used to improve service.Please encourage Ms [redacted] to contact me if she has further questions or concerns.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because: I have called this company everyday for days straight I was hung up on I was given no information regarding my claim The investigators had done nothing to get video for the places that I was victim to The investigator had done nothing to investigate this matter just denied it on bias I have already talked to a woman named [redacted] and she refused to look into the matter unless I suplied her with video which I am unable to get since nothing can be given to me only officials or investigators I am very tired of being told to contact thier managment team when all reps will not help or they say there is nothing that can be done Again I was victim to someone stealing my card when I was with my husband and a person went to atleast stores and stole my money and this company refuses to give me what is stolen This company has caused me to have a eviction on my record and all my belonging taken away from me I have nothing and I want my money back Regards, [redacted]

Revdex.com, Below is an update provided by Direct Express concerning the dispute that [redacted] filed05/18/17: Dispute was opened for multiple alleged unauthorized transactions totaling $occurring 5/through 5/15, 06/30/17: Dispute was Closed additional information needed07//17: Direct Express received information and the claim was reopened; investigation continues 07/27/2017: Claim denied for conflicting information The conflicting information includes: *Ms [redacted] stated the pin was not kept with the card.*Ms [redacted] ’s account does not indicate any invalid pin or pin changesTherefore, pin was known*Ms [redacted] acknowledged on the affidavit the card was in her possession*Disputed transactions do not follow fraud trendsAccount was not immediately drained and occurred over days.*Ms [redacted] ’s account was drainedOver $remained in the account*There where balance inquiries on the account during the disputed transactions and the phone number used had been used prior to card being reported missing*Ms [redacted] acknowledged her card was stolen from her storage unit but on handwritten paperwork she states the card was not lost or stolen but that Mclean County jail had access to her belongingsMs [redacted] informed the Direct Express Fraud Investigator her card was in her wallet in her sister’s purse at her sister’s house*There were no additional attempts to use the card after it was closed Ms [redacted] ’s claim was reviewed and the decision to deny the claim is unchangedSincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,MrKwan would like to speak with him a senior investigator again about the denial on his dispute Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,In response to Ms[redacted] -***'s request for removal of information on her credit bureau - that she states is a result of the delay in processing the social security return, I would like to get a better understanding of what she is referring to.Please request that Ms [redacted] - [redacted] detail what is on her credit bureau and additionally, I would be happy to speak with her directly about her issues / concerns I can be reached at [redacted] Sincerely, [redacted] Comerica Incorporated[redacted]

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have escalated Ms [redacted] s additional concerns to Direct Express management to review and contact her directly I attempted to contact Ms [redacted] by telephone and was unable to leave a message.Please encourage Ms [redacted] to contact me if she should need further assistance.Sincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will contact you all if I did not get in contact with anyone.Thanks

Revdex.com, I am in receipt of the complaint that was submitted to your agency by [redacted] Mr [redacted] 's concern involves his Direct Express card Specifically the balance and activity on his card I have escalated his complaint to management at Direct Express to contact Mr [redacted] I will provide an update when received Additionally, I left Mr [redacted] a voice message today to contact me so I can be assured he has been contacted Sincerely, [redacted]

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issuePlease note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to [redacted] to assist in resolving their issues.Sincerely, [redacted] Comerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted] is concerned about a transaction on her Direct Express card I escalated [redacted] 's complaint to management at Direct Express to research and contact her.Please encourage [redacted] to contact me if she has any questions or additional concerns.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com, I have been informed by Direct Express management that [redacted] ***'s claim has been approved and her card was credited Below is a summary of the timeline for her dispute On 09/26/- Dispute paperwork was received and provisional credit was issued in the amount of $Letter sent to [redacted] from Direct Express On 10/15/- The claim was closed approved; the provisional credit issued on 09/26/was made final A letter notifying [redacted] of the final credit was sent Please encourage [redacted] to contact me if she has any questions or concerns Sincerely, [redacted] Comerica Incorporated [redacted]