U S Direct Express

Revdex.com, The Direct Express Fraud Manager has contacted law enforcement regarding the CH's statement of ID theft and has confirmed that there is a report filed with the Richmond Police Department (case [redacted] ) The investigator spoke with Detective [redacted] in property crimes because Detective [redacted] , the detective assigned to the case, is out until 5/5/ On 04/30/Direct Express sent Ms [redacted] an email along with a letter urging her to contact them in the event she still requires assistance On 05/01/Ms [redacted] contacted Direct ExpressShe was advised that a message was left for the detective assigned to her caseDirect Express will follow up with her and provide any updates as they relate to her case Ms [redacted] stated she understood and that she would contact them in the event she requires additional assistance Additionally, Ms [redacted] has my telephone number and is free to contact me if she needs assistance in reaching Direct Express management Sincerly, [redacted]

Revdex.com,I am in receipt of the complant submitted to your agengy by [redacted] Ms [redacted] is concerned about a dispute she opened on her Direct Express card I have escalated her complaint to management at Direct Express to review Ms [redacted] will be notified of the outcome of the investigation.Meanwhile, please encourage Ms [redacted] to contact me if she has questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your office by [redacted] Ms [redacted] is concerned about a reduction in November Social Security payment I have been advised that her payment was reduced because of an IRS offset To confirm this, Ms [redacted] can contact the Social Security Administration at [redacted] or call or visit her local Social Security office located at [redacted] , MO *** The telephone number is [redacted] Please encourage Ms [redacted] to contact me directly if she has further questions or concerns.Sincerely, [redacted] Vice PresidentComerica Incorporated[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I should not have to wait for an investigation that should have been done already.The result of the 1st invesigation was They were not sure if any fraud occurred due to conflicting information.I want a refund of $They should find out who took the money from my account and put them in jail Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you but still I do not have my money back and this should of been right back right away with no playing with my moneysorry but I want it back now

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving his issues.Sincerely, [redacted] Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute she filed on her Direct Express card I have escalated her complaint to management at Direct Express to review and contact Ms [redacted] .Additionally, I spoke with Ms [redacted] on the telephone and explained I have escalated her complaint to management at Direct Express.Sincerely, [redacted] Comerica Incorporated[redacted]

Complaint: [redacted] I am rejecting this response because: It does not address or resolve the issue, which is not the CARD...which has already been cancelled...but my right to close the ACCOUNT itself (As it is, I have Social Security telling me only Direct Express can close my account and there's nothing at all they can do...and I have Direct Express telling me they can only cancel the card but that only Social Security can close the actual account and there's nothing they can do.) It is an account solely in my name, with no remaining money in it, which is held with Direct Express Direct Express should close it per my request Until I receive confirmation that my account has been closed, this complaint has not been resolved Regards, [redacted] ***

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to investigate Mr [redacted] will be notified once the investigation is complete.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,The Direct Express management area has provided the following update for [redacted] On 05/31/& 06/02/- The Direct Express customer advocacy group called and spoke with Mr [redacted] to address his concernsDispute timeframes were reviewed with Mr [redacted] Mr [redacted] was provided a direct telephone number to the manager he spoke with so he can feel free to call for updates as the status of his claims changeNote: Claims are still under investigation and a decision will be made by is June 22, - which represents Regulation E timeframesSincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com, I have been informed by Direct Express management that on 10/28/14, the Customer Advocacy Group spoke to her and expedited a new card and waived the fee Ms [redacted] was advised the card will be delivered in two business days On 10/30/14, records show Ms [redacted] registered her new card and has been successfully conducting transactions I also left a voice message for Ms [redacted] today to contact me I want to assure her that her service concerns have been addressed Sincerely, [redacted] Comerica Incorporated [redacted]

RevDex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded MsElliott's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have forwared ** [redacted] 's complaint to Direct Express management forreview and asked that they reach out to her discuss her concerns.Sincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issuePlease note that I have forwarded Latasha Lee's complaintto Management at Direct Express to review and reach out to MsLee to assist in resolving her issues.Sincerely, [redacted] Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about the service she has received with Direct Express and a dispute she opened for on the card.I have escalated her complaint to management a Direct Express to investigate Ms [redacted] will be notified by Direct Express once the investigation is completed.Please encourage Ms [redacted] to contact me if she has any questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com,Please note that this complaint is a duplicate of complaint # [redacted] for [redacted] Mr [redacted] is concerned about the balance on his Direct Express Card and an unauthorized debit on his card for $6.52.I have been informed by Direct Express management that they have attempted to reach out to Mr [redacted] to discuss his complaint They have not been successful in reaching him.Research shows Mr [redacted] has not called Direct Express call center since 07/01/in relation to a charge from AmazonThe cardholder advised the Customer Service Person the charge would not go throughDirect Express reached out to Mr [redacted] several times in relation to his concern; however, they were unable to speak with him directlyThey called the number on file for the cardholder; and they were told we had the incorrect numberRecords do not show a transaction for the amount the cardholder mentions in his complaintDirect Express needs to speak with Mr [redacted] directly in order to verify which transactions in question he would like to disputeOn 02/03/Direct Express sent an email to Mr [redacted] urging him to contact our offices ASAP in order for us to further assist him with his concerns.Additionally, please encourage Mr [redacted] to contact me directly if he has any questions or further concerns.Sincerely, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute she filed on her Direct Express card I have escalated her complaint to Direct Express management for investigation I have been informed that that the Direct Express customer advocacy group reviewed Ms [redacted] 's dispute and credited the account for $ Ms [redacted] was informed of the credit on 04/29/15.Please encourage Ms [redacted] to contact me if she has any questions or needs further assistance.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I made a mistakeI do want to move forward with the complaintI hit the wrong buttonI want this issue resolvedComplaint # [redacted] Regards, [redacted] ***