U S Direct Express

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issuePlease note that I have forwarded Mr***' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to research and contact Mr [redacted] Below is a summary of the dispute timeline:On 02/14/15: Dispute [redacted] was opened for an alleged unauthorized ATM transaction totaling $that occurred on 2/13/15.On 03/11/15: Dispute paperwork was received Investigation continues On 03/31/15: Claim was closed, additional information is needed On 05/21/15: Direct Express management will contact Mr [redacted] to advise him on what additional information is needed and to inform him he can fax the additional information to Direct Express to expedite the process Please encourage Mr [redacted] to contact me directly if he has any questions or concerns.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,I have forwarded Ms***'s statement and attachment to Direct Express management for review It is my understanding that her Direct Express card and account has been closed.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDirect Express did an outstanding job at correcting and addressing several issues [redacted] who is a Direct Express Advocacy manager was nothing but courteous, empathetic, and professionalThis situation was approached with great diligence and for that reason I am going to continue to use this institution Regards, [redacted] ***

Revdex.com, I am in receipt of the complaint that was submitted to your agency by [redacted] [redacted] 'c concern involves her Direct Express card [redacted] was unable to access the money on her card since there was a hold on the account until Direct Express could verify her identification On April 1, Direct Express contacted [redacted] and received the required identification The suspension was lifted from her account and she received immediate access to her card Additionally, I spoke with *** [redacted] and confirmed she has access to her card She indicated her complaint has been resolved Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted] is concerned about issues he is experiencing with his Direct Express card I have escalated his complaint to management at Direct Express to investigate and reach out to [redacted] .Please encourage [redacted] to contact me directly if has would like to speak with me.Sincerely, [redacted] Comerica Incoporated [redacted]

Direct Express' customer service and support is Non-existing1-866-Trying every option is a failureMost options disconnect you, and the other options tell you after pushed"Invalid number", then disconnectsIf you call enrollment number, they tell you they are separate and can't help youCall the hearing impairment number, it says invalid number and rants out code, then disconnectsDoes NOT notify card holders of problems with system and you can't use YOUR money anywhere! They can't give estimates or notices when system is down, you just have to keep trying to use it somewhere and hope the system is back up They advertise Dependability and ReliableStraight LIES!!!!! Would NOT recommend!!!!!!????

Revdex.com, I have forwarded MsGreen's message to Direct Express Management and requested that she be contactedSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues

Complaint: [redacted] I am rejecting this response because: The time limit for preliminary credit back to my account has expired and as of today no adjustment sent to my acct Regards, [redacted] ***

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] She is concerned about the process and timeline for disbursing the monies on her brother’s Direct Express Card I have escalated Ms [redacted] 's complaint to management at Direct Express to investigate and contact her to resolve her issues Please encourage Ms [redacted] to contact me if she has any questions or additional concerns I would be happy to assist her Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department ###-###-####

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I would like proof of the payment because the IRS is still saying they did not take the money

Revdex.com,I have requested that a Direct Express manager contact Ms [redacted] to discuss her request Additionally, she should contact Direct Express at [redacted] .Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,I have been informed by Direct Express Management that Ms [redacted] 's claim was approved and her account credited on May 25, in the amount of $ A letter was sent to her informing of the credit to her card Additionally, Direct Express attempted to reach Ms [redacted] by telephone but was unsuccessful in speaking with herSincerely, [redacted] Vice PresidentComerica Incorporated

10/30/I made purchaces $The money was removed from account, but the recipient never recieved the moneyI thought it was us an error so I waited a few days to see if the recipients would recieve thier moneyWhen they didn't I called direct express I was told that the money would reappear on my card after daysSo I went ahead and resubmitted payment expecting the money that wasn't recieved the first time toshow up in my account real soonWell the daus came and went and no moneySo I called them back and I was told that I never called on this issue and there was no caseWell this time I had to open a caseWhich I filled out the paperwork and sent in, I called a weeks later and was told that it can take up to days for a reviewWhich made me even more upset because I have been chasing this money for a month alreadyWhat I had bugeted for so my disabled son could have christmas had to be sold at half of what I paid for it so I could pay for his therapyWell a few days later I got tje letter stating my clame was denied because they didn't see the error, I already paid for item, and I didn't send proofI didn't know that I was suppose to send in statement from direct express showing the transactionsI figured when they were looking into the issue they would see itI was told that I could submit for a re review and there is a slight chance that the case would be reopened once it is closedSo what it translate to is we stole your sons money and you just have to deal with it, because we don't care

Complaint: [redacted] I am rejecting this response because:it has not been resolvedStill waiting on paperworks to arrive in order to file police report and they're still not mentioning refunding meAll they're agreeing to is sending me the paperworksNothing elseI have no idea how long it's going to take to receive the paperworks via PO mail and then I have to take them to the police department to fileThis is a first for me, so I have no idea how long the police report work will take, plus there is the issue with the ID theftsNot sure what all will entail concerning my social security number and what all I'll have to do Regards, [redacted] ***

Revdex.com, I am in receipt of the complaint that was submitted to your agency by [redacted] Ms [redacted] 's concern involves her Direct Express card I escalated Ms [redacted] 's complaint to Direct Express Management and have been informed that her issues have been resolved Below outlines how her complaint was resolved On 08/14/2013: Ms [redacted] contacted the Direct Express call center Her last name was misspelled on her cardShe was advised to fax two forms of ID On 08/15/2013: A fax was received; however, the social security card was not signed and therefore the ID was not acceptable On 10/10/2013: A signed social security card was received, the last name was corrected and the alert on the card was removedMs [redacted] had access to her card On 03/05/2014: Ms [redacted] called Direct Express to request a new card She was offered the two shipping options for the card, regular mail or expedited delivery with a fee of $ Ms [redacted] disconnected the call, so no card was ordered On 03/25/2014: Ms [redacted] called back and advised she hadn’t received the card; she was informed a card was not orderedAt this time, a new card was ordered and sent by regular mailMs [redacted] called back and said she did not want the cardThe card was cancelled On 03/27/2014: Direct Express management contacted Ms [redacted] and expedited a card to her for free, as a one time courtesyMs [redacted] should receive the card by 03/31/ Please encourage Ms [redacted] to contact me directly if she has any questions or further concerns Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because on 9/5/2017, I received a telephone call from (***) ***- [redacted] out of [redacted] , TX, from a lady by the name of " [redacted] ", stating that she was a "Card Holder Advocate" with Direct Express", and was contacting me to assist with me with my complaint filed with the Revdex.com " [redacted] " informed me that her job with Direct Express was to help resolve this matter and potentially obtain a full refund from Direct Express, for multiple unauthorized charges that were withdrawn from my debit card account without out my knowledge or permissionThis lady also stated that I needed to submit a letter addressed to her and/or Direct Express, "Requesting a Fair Hearing", and to include a copy of the complaint that I filed with the Revdex.com [redacted] asked me to fax this information to her fax number at (***)-***-*** On September 6, 2017, I faxed a written letter to [redacted] at (***)***-***, as she requested I also provided her with a copy of my Revdex.com complaint and a list of the transactions that Direct Express provided to me when I first submitted my dispute with them on July 31, On September 7,2017, at approximately 11:AM MST (mountain standard time), I received a call from " [redacted] ", Direct Express Card Holder Advocate, (***)***-***, informing me that my claim/dispute with Direct Express had been denied and would not be refunded [redacted] did not provide me any explanation as to why Direct Express was refusing to refund my account for the multiple unauthorized transactions that were withdrawn from my account WITHOUT MY PERMISSION OR KNOWELDGE about She stated that I would receive a package from Direct Express, by mail, explaining their denial decision and if I wanted a refund then I needed to contact the merchants Correct me if I'm wrong here, but I thought I had already done that In fact, I guarantee that I have contacted to the merchants only to be hung up on I have disputed this matter with Direct Express, I've contacted MasterCard, Treasury Dept., Social Security Administration, etcetc., etc., but have not received any help whatsoever regarding the multiple unauthorized transactions taken from my account that I DID NOT PERMITTED to BE DONEFurthermore, this " [redacted] " person from Direct Express, never mentioned anything about the reason I have just been provided by the Revdex.com for denying to refund my account Seriously, what the heck is going on and why is no one doing anything to stop these merchant thieves? These merchants are literally stealing money from innocent disabled people, and not one single business who is responsible for securing and preventing this from happening is doing anything to help or stop this from happening I am outraged and disgusted with how Direct Express has failed and lied to me and to every other person that this has happened to Direct Express can not be trusted and should not have a license to operate their business Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have reach out to the company and being told the same thingI just spoke with Maira ID# 8122210, and was told it is in a Fair Hearing Status and their is no time frameI am requesting your assistance an resolving this matterThe company can contract vme at 281-779-0744, 713-757-2927, or by E-mailThank you for your time [redacted] Regards [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Mr [redacted] is concerned with a dispute he filed on his Direct Express card I have escalated his complaint to a Direct Express Manager to review and reach out to Mr*** to discuss his claim Mr [redacted] should hear from Direct Express by the end of next week Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated ###-###-####