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U S Direct Express

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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] ***'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will keep in contact with Direct Express and Richmond PD Regarding my identity theftI expect positive results in recovering my funds Regards, ***

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his concern to management at Direct Express to investigate Mr [redacted] will be contacted by Direct Express when the investigation is complete.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this timeIf my complaint is not solved I will reopen my dispute Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as they continue to work with me on solving this problem Regards, [redacted]

Revdex.com, [redacted] is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact [redacted] directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: I was told a card would be expedited and I would receive it in two days, so it would arrive by FridayIt is now Monday, and I have been trying to get a hold of the person I spoke with to see what the delay is, but my attempts have been unsuccessful, and my voicemails remain unansweredYes, they did waive a fee that I did not aware was charged and should not have been charged, because it is not my fault I have yet to receive a cardMy card was canceled due to a charge I did not recognize on 1/13/14, and I have yet to receive a cardI have been charged several late fees on my bills because I have no access to my moneyThis company is suppose to take care of social security recipients and I cannot believe I am having to deal with thisThis is my only source of income, and I have not had access to my funds that were deposited almost two weeks agoWhenever I call the customer service they always have an excuse such as to give it a few more days, or there are delays due to weather, but I have been hearing these same excuses since the card was canceledWhen I was told the card would be expedited I was also told I could not get a tracking number until the day the card was going to be delivered to my house, which makes no sense, because everyone knows, you are given a tracking number as soon as you ship a packageI am irritated and frustrated with this whole situationThere is no excuse for me to have to go through all of thisI have also had to cancel extremely important appointments for my disabled daughter because I do not have money for gas, because I do not have access to my fundsI can't imagine how many other people are facing the same issues I am, and my sympathy goes out to themI am not happy with any results, because there have not been any After several hours trying to get through customer service, I was finally given the tracking informationAccording to the tracking information, the card was shipped out on Friday the 7th, which is the day I was told I would receive the cardObviously I was not going to receive the card the same day the company decided to ship it outI am glad the card should be in my hands today, but I am extremely disappointed in the amount of time it took to get to me Regards, [redacted] ***

Revdex.com,I have been informed by Direct Express that the claim was denied since Ms [redacted] states that entered into an agreement with the merchant and she has not contacted the merchant for resolutionThe cardholder is required to contact merchant for initial resolution attempt On 01/09/15: – Direct Express 'Customer Advocacy Group (CAG) spoke with Ms [redacted] ; she advised she did not agree with the denial and requested to have a secondary review of her case by dispute managementThe CAG forwarded the case to management for their review Once management has completed their review of the case, the CAG will contact Ms [redacted] with the final decision Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com, On January 25, 2016, Mr***' Direct Express claim was approved Account was credited for $ Final credit letter was mailed to Mr*** Additionally, Direct Express management spoke with with Mr [redacted] regarding the outcome of his claim In summary, Mr***' issues have been resolvedSincerely, [redacted] Vice President Comerica Incorporated

Complaint: [redacted] I am rejecting this response because: Regards, Kwan Green I received an email from a Tanya....I have made several calls and left two messages and nothing has been done....I would just like the money that was taken off the account back in april to be returned Direct Express Today at 1:PM To [email protected] Message body Kwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your accountIn an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you Tanya Cardholder Advocacy Specialist Card Services, Center of Excellence tel 512.250-fax 512.298-

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about her Direct Express card Specifically, updating her name and receiving the new card I have escalated Ms [redacted] 's complaint to management at Direct Express She will be contacted by management who will assist in resolving the issues Please encourage Ms [redacted] to contact me directly if she has any questions or additional concerns Sincerely [redacted]

Revdex.com, I have been informed by Direct Express management that an investigator will contact the detective again regarding this case since the previous outreach was unsuccessful I was also informed that Direct Express received a certified letter from Ms [redacted] on 5/and their Fraud team is reviewing the information Ms [redacted] will be contacted by Direct Express I will provide another update once received Sincerely, [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute she filed with Direct Express for an unauthorized transaction I have escalated her complaint to management at Direct Express to review and respond with the results of the investigation Ms [redacted] will be contacted by Direct Express Please encourage Ms [redacted] to contact me if she has any questions Sincerely, [redacted] Vice President Comerica Incorporated [redacted] ***

Complaint: [redacted] I am rejecting this response because: This matter has been resolved along with the further assistance of the Social Security Department Regards, [redacted] ***

Revdex.com,I have been provided the following update by Direct Express Management:On 5/22/16: Direct Express spoke with the cardholder and advised her that her dispute is currently pending And communicated the day RegE timeframe for dispute resolution She told Direct Express understand and was satisfied with the timeframe.Once the dispute is decided, the cardholder will be notified in writing of the outcome.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Revdex.com, I have been informed by our Direct Express group that they have spoken to MrBoomer and his statements are in the process of being mailed to himSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] all I need is a Letter saying the card is closed !

Revdex.com, I am in receipt of the complaint submitted to your agency by Marquisha [redacted] Ms [redacted] 's concern involves a dispute she filed on her Direct Express Card I have escalated her complaint to Direct Express Management Ms [redacted] will be notified by Direct Express of the outcome of the review of her claim Please encourage Ms [redacted] to contact me directly if she has any questions or concerns Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department ###-###-####

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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