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U S Direct Express Reviews (1518)

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about her Direct Express card Ms [redacted] was recently re-enrolled to receive benefits through Direct Express A new card was not mailed out to her because the old card was still active; unfortunately, Ms [redacted] had already discarded the card On Direct Express contacted Ms***, she stated she needs a Direct Express card in order to access the funds when her funds are deposited on the cardA new card was expedited to Ms***, per her request, (the fee was waived as a courtesy)Ms [redacted] should have her card now During the Direct Express manager's conversation with Ms***, she stated her issue is now resolved Please encourage Ms [redacted] to contact me directly if she has any questions or further concerns Sincerely, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted]

Revdex.com,I have been notified by Direct Express that Ms***'s Direct Express card has been closed.Please encourage Ms [redacted] to contact Direct Express at [redacted] if she has additional questions.Sincerely, [redacted] Comerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because:I have literally been waiting by my phone for them to call and I have not heard anything from us Direct Expressplease have them call me I will be waiting by the phone Regards, [redacted]

Revdex.com, I have escalated Ms [redacted] s additional concerns to Direct Express management to review and contact her directly I attempted to contact Ms [redacted] by telephone and was unable to leave a messagePlease encourage Ms [redacted] to contact me if she should need further assistanceSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute she filed on her Direct Express cardI have escalated her complaint to management at Direct Express to investigate and /> contact Ms [redacted] Please encourage Ms [redacted] to contact me directly if she has any questions Sincerely, [redacted] Comerica Incorporated

Better Businessthe business in reference to complaint ID [redacted] , and they still haven't refunded my moneyIf they don't refund the money that was stolen from me , I will not be happyThey have all the information they need to make a decisionI live on a fixed income and I need my money to pay bills that could not pay because my [redacted] card was stolenThank you, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] - [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I have been informed by Direct Express management the following concerning Brenda S Cardona's dispute: On 4/6/- Dispute was opened for $On 4/22/- Direct Express received the dispute paperwork Decision will be made by 5/21/per RegE guidelinesOn 4/27/- Direct Express spoke to [redacted] regarding her dispute opened and discussed with [redacted] the timeframe that was associated with the dispute process [redacted] stated she understood and had no concerns with the timeframe [redacted] was provided with their direct contact information so that she could contact them directly if she had any additional concerns or questions In summary, [redacted] dispute is under review and she has been provided with the Customer Advocacy Groups direct telephone number if she has any questions or concernsSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com,I have been notified by Direct Express Management that [redacted] dispute was resolved on December 16, See below for specific details:Fair hearing review approved the claim and the denial was overturnedThe transaction history was reviewed since and there was no history with the disputed merchants; A final credit in the amount of $1,was issued to the Direct Express account A letter notifying [redacted] Feldman of the credit was also sentSincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about a dispute she filed on her Direct Express card I have escalated her complaint to management at Direct Express to investigate and contact Ms [redacted] when the review has been completed.Please encourage Ms [redacted] to contact me directly if she has any questions or concerns.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** Ms***'s concern involves a dispute she filed on her direct express card On 1/31/- Ms [redacted] opened a dispute for multiple unauthorized transactions totaling $7,that occurred from 1/28/through 1/30/ On 03/14/- Direct Express received the Dispute paperwork On 03/17/- Claim was denied due to conflicting informationA letter notifying the Ms [redacted] was sent to her On 03/24/-A fair hearing review was opened On 04/01/- Claim was denied due to conflicting informationA letter was sent to Ms*** Ms*** states in dispute paperwork that her Direct Express transaction was declined which prompted her to call Direct Express She was advised her card was being replaced and she would receive a new card in bus daysMs [redacted] claims she never received the new card ending and that she has not given her personal information to anyone The Direct Express investigator shows new card was registered via telephone number [redacted] The Investigator called the number and a man named [redacted] answered; he stated he is Ms***'s cousin and that the number Direct Express called is Ms***'s cell phone and that he borrowed it for the dayHe advised the investigator that they could reach Ms [redacted] at her home and provided the home telephone number The Investigator reached Ms [redacted] at the home telephone number provided by ***Ms [redacted] stated the [redacted] phone number is an old cell phone and its no longer in service and she doesn't know to whom the [redacted] number belongsMs*** added she doesn't know a ***, even though he gave the investigator her home telephone number The person who activated the card, if not Ms [redacted] has her personal information Ms [redacted] stated she doesn't know [redacted] but he borrowed her cell for the day The Direct Express investigator was able to search Public Records and states there are ties between *** and Ms*** In summary, Direct Express has denied Ms***'s claim Direct Express can not confirm that there was an error or that fraud occurred Additionally, the investigator found a conflict in the information provided by Ms*** The claim remains denied Sincerely, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about a dispute she filed on her Direct Express card I escalated her complaint to management at Direct Express.Below is a summary of the status of Ms [redacted] 's dispute:On 02/27/15: Dispute was opened for an ATM mis-dispense in the amount of $that occurred on 02/27/2015.03/05/15: Direct Express processed a chargeback and a provisional credit in the amount of $was credited to Ms [redacted] 's card A letter was sent to Ms [redacted] The Claim is currently pending merchant’s response.Please encourage Ms [redacted] to contact me if she has any questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] 's concern involves a dispute she filed with Direct Express On January 3, 2014, Ms [redacted] opened a dispute for mutlitple unauthorized ATM withdrawals totalling $that occurred on January 3, The claim was denied on January 17, Direct Express has indicated that they found a conflict in the information provided by Ms [redacted] and the results of their investigation Direct Express can not confirm that fraud occurred A letter was sent to Ms [redacted] on January 17, notifying her of the denial Additionally, Direct Express has suggested that if Ms [redacted] would like to continue the pursuit of this claim they recommend she report the incident to local law enforcement or resolve by contacting the merchant directly Ms [redacted] may contact Direct Express at [redacted] if she has any questions concerning the outcome of the investigation Sincerely, [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to investigate.Below is a summary from Direct Express management:Research shows that enrollment was completed through the call center Extensive Personal Information is needed to complete an enrollment for Direct Express The enrollment was approved by the Social Security Administration and became active on 12/05/ On 02/24/15: - Dispute SR1- was opened for $2,for multiple alleged ATM withdrawals that occurred on 01/13, 01/14, and 01/16, that depleted the card accountMr [redacted] stated his January benefit payment never went to his personal bank account and that the funds were deposited into a Direct Express card which he never ordered or received On 03/06/15: Dispute paperwork was received Investigation continues On 03/10/15: Case review determined that this case is enrollment fraudtherefore Mr [redacted] should be referred back to the Paying Agency - Social Security Administration for critical paymentsIn conclusion, the Direct Express Investigators determined that a Direct Express Card Account was fraudulently opened in the name of [redacted] Mr [redacted] sould go into his local Social Security Office and request a critical payment be processed for him.Please encourage Mr [redacted] to contact me if he has any questions or concerns.Sincerely, [redacted] [redacted] 3/11/15: CAG attempted to notify CH to refer him to the paying agency, however, therewas no answer CAG left the CH a voicemail requesting a return theircall

This company should be banned from doing business with the governmentCustomer service is horrible and they are trying to keep un-used social security fundsEverytime you call you get a different solution to the same problemTheir policies and procedures seem to change every monthThey are very low class and social security should be ashamed to continue to do business with them after the mounds of complaints against this company...EXTREMELY TROUBLING!

Revdex.com, I have requested that Direct Express Management contact [redacted] - to address her addressSincerely, [redacted] Vice President Comerica Incorporated

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling 888-741-and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Better Business Bureau, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded MsCunningham's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, [redacted] is a program of the [redacted] and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted]

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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