U S Direct Express

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them toresolve their issue.Sincerely, [redacted] Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] 's complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] *** [redacted] ***'s concerns involve a dispute she filed on her EPPiCard I have forwared her complaint to: [redacted] /> [redacted] Telephone [redacted] Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned about $in fees assessed to her Direct Express card I escalated her complaint to management at Direct Express to investigate I have been informed that on April 27, Ms [redacted] 's Direct Express card was refunded $31.00.Please encourage Ms [redacted] to contact me if she has any questions or additional concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com,Direct Express management has provided the following update:On 9/15/– Additional $was debit adjusted from the merchant representing on August 9, The Direct Express cardholder advocacy group (CAG) called and spoke with Ms [redacted] to address her concerns The CAG advised Ms [redacted] that the representment documentation which the merchant had provided was sufficient to tie her to the transactionsThe CAG mailed Ms [redacted] the representment documentation provided by the merchant per her requestMs [redacted] has the CAG’s contact information should she have additional questionsIn summary, Ms [redacted] must work directly with the merchant on any recovery efforts.Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com,Direct Express is a program of the U.STreasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction ratingThe cardholder may contact Direct Expressdirectly by calling 888-741-and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] ' complaintto Management at Direct Express to review and reach out to her to assist in resolving her issues.Sincerely, [redacted] Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: this still has not been investigatedDirect express can not provide any doceumentation that I made those chargesThey have not even attempted to contact the merchantThe lady that keeps calling me keeps saying it's not getting pass me and I made a decision I demand proof that this was investigated Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This isn't an issue on the financial aspect of direct express This is soley an issue with regards to customer service I received from direct express which does fall with in the Revdex.comIn addition the response I've received in regards to my complaint has nothing to do with the issue at handDirect Express clearly has poor customer service guideless even from within the office of the president as one can see from the response I've receivedThank you for your time Regards, [redacted]

Revdex.com,I have been provided the following update from our Direct Express management group:On 11/10/The Direct Express cardholder advocacy group spoke with Mr [redacted] to request the additional information that is needed for the dispute Mr [redacted] returned the list of the disputed transactions and the claim was reopened and the investigation continues Mr [redacted] was provided with the contact information and he will call them directly for updates with his dispute statusPlease encourage Mr [redacted] to contact me directly if he has any questions or further concernsSincerely, [redacted] Vice PresidentComerica Incorporated***.***.***

Revdex.com, On July 30, Ms [redacted] opened a dispute for $related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from May through July by GSN (Game Show Network) / Google PlayHer Card was closed, and new card was issuedOn August 7, Ms [redacted] ’ claim was denied for fraud could not be confirmed and for conflicting information Denial letter mailed to Ms [redacted] Conflicting information including, but not limited to the following: · The disputed transactions do not follow fraud trendsThe disputed transactions take place over a year and the account balance is not drained quickly· Transaction activity shows Ms [redacted] frequently calling the Direct Express IVR system multiple times per month Leading to a conclusion that she was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions On August 11, 2015, Direct Express received additional dispute paperwork from Ms [redacted] and the dispute was re-opened and a Fair Hearing conducted On August 31, the claim was denied again for the reasons listed above On November 13, Ms [redacted] opened for $related to alleged multiple unauthorized CNP (mail order/telephone order – MO/TO) transactions occurring from September through October by GSN (Game Show Network) / Google PlayOn November 30, her Claim was denied due to conflicting information Denial letter mailed to Ms [redacted] Conflicting information including, but not limited to the following: · Ms [redacted] has history with disputed merchant since 05/Even though old card was closed, new charges are appearing on the new card that are allegedly unauthorized· The disputed transactions do not follow fraud trendsThe disputed transactions take place over several months and the account balance is not drained quickly· Ms [redacted] frequently calling the Direct Express IVR system multiple times per month to review transactions Leading to a conclusion that Ms [redacted] was aware of all transactions posted to the card account including these disputed Ecommerce/on-line transactions · In summary, Ms [redacted] claims were denied and she was encouraged to contact the merchant directly to attempt to resolve her dispute Ms [redacted] was notified by Direct Express timely when the dispute process was completed Please let me know if you should have further questions or concerns Sincerely, [redacted] ***

Revdex.com, Direct Express management has provided the following update: The dispute was closed additional information needed on June 14, The cardholder was not able to provide an agreement with the merchant regarding the payment arrangements between the two parties Direct Express spoke with the cardholder today and reviewed with the cardholder the information that is needed to continue her dispute She told Direct Express she will attempt to locate her documentation and return it to Direct Express Please encourage the cardholder contact me directly if she has any questions or additional concerns I would be happy to speak with her I have left her a voice message again today to contact me Sincerely, [redacted] Vice President Comerica Incorporated [redacted]

Revdex.com: I want to stress out that the business's response to my complaint is incorrect I am keeping track of the transactions on Microsoft Excel so I know for a fact the exact dates that I've been using it During the month of September 2014, my Debit Card was used a total of (fifteen) times, namely September 2, 6, 11, 12, 17, 19, 20, 23, without any problems As you can see, I did use it on the 26th of September, therefore the point-of-sale restriction was NOT placed on the card on September as is alleged in the response message Furthermore, said card was NOT closed on the 19th of September I was still happily using my Debit Card up until September 29, when I discovered that it was closed, while doing grocery shopping I did call the bank in the same day, 9/ I might have called them again on the 1st of October, however if I did, this was a repeat call to find out what's going on My first call was on the same day when I discovered the card closed, September 29, Moreover, I have no access to my contact information on the Direct Express website, other than user name and the password, therefore had no way of checking what address they have on file I have no access to any monthly statements either I will accept the apology I will be using this card for a while to use up the balance left on it, however have requested to discontinue the Direct Deposit I hope that my Debit Card won't get closed again while I'm using it If this however takes place again, I guess I will have no other choice as to visit the Revdex.com site again I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, *** [redacted]

They sent my disabled daughter, who is only years old, a debit card, and because she a minor, they won't release her benefits to the care they a signed herit will take 60-days for her to get money on the card!

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Mr [redacted] is concered about a $ATM withdrawal on his Direct Express card that he did not receive the money.I escalated h is complaint to management at Direct Express who has credited back the $to his card I confirmed with Mr [redacted] that his complaint has been resolved.Sincerely, [redacted] Comerica Incorporated[redacted]

Be**er Business Bureau,I have been informed by Direc [redacted] Express *ha [redacted] [redacted] has been able *o access his card informa*ion on line Mr [redacted] 's reques [redacted] for reimbursemen [redacted] reques [redacted] has been escala*ed *o managemen*.Sincerely, [redacted] Comerica Incorpora*ed[redacted]

Revdex.com, I am in receipt of the complaint submitted to your agency by [redacted] ***Mr***'s concern involves accessing his Direct Express account online I have escalated Mr***'s complaint to Direct Express ManagementI have been advised that on July 15, 16, and 17th Direct Express attempted to reach Mr***; however, they were unsuccessful in reaching himMessages were left requesting he return the callsOn July Web Support management advised they will have a representative call Mr [redacted] on July 17th between 8:PM and 9:PM On July 17th, Direct Express made several attempts to speak with Mr***; however, we were unsuccessful in speaking with him directlyDirect Express sent an email to Mr [redacted] advising him of the phone call that will be made to him by the Web Support Team Please encourage Mr [redacted] to contact Direct Express so that they can assist him in accessing his information online Sincerely, [redacted] Vice President Comerica Incorporated ###-###-####

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] Ms [redacted] is concerned with a dispute she filed on her Direct Express card I have escalated her complaint to management at Direct Express to investigate Ms [redacted] will be notified by Direct Express with the outcome of her dispute.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issuePlease note that I have forwarded Ms [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to investigate Once the investigation is complete, Mr [redacted] will be notified.Please encourage Mr [redacted] to contact me if he has any questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]

Revdex.com,I have been provided the following update by Direct Express management concerning Ms [redacted] 's complaint:On 05/17/16: Direct Express Customer Advocacy Group called Ms [redacted] and informed her the residual funds on the card for her deceased daughter was returned to the the U.STreasury Ms [redacted] was advised to contact her local paying agency for assistance with the redistribution of the funds Ms [redacted] advised she would reach out to the paying agency for assistance with this matter.Please have Ms [redacted] contact me directly if she has any further questions.Sincerely, [redacted] Vice PresidentComerica Incorporated [redacted]