U S Direct Express

Complaint: [redacted] I am rejecting this response because:Repeated and multiple calls from my cellular phone costing me the airtime because I purchase phone cards and do not have a contract telephoneI have to pay for my airtime and due to the multiply repeated idiocy of US Direct Express customer service, ienever doing more than sending me a new temporary password that would not work, I was required to use over $worth of telephone card time.When your customer dis-service department continually refused to contact me or do anything more than send a new temporary password for over a year, it cost me money in the form of telephone airtimeDo I need to take you to small claims court about this issue? The gross negligence of your customer service department is the cause of this issue, and the money it cost me to get someone from your dis-service department to actually do their job Regards, [redacted]

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better Business BureauCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling ***-***- [redacted] and they will be happy to work with them to resolve their issue Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] ***s Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, I have forwarded Ms[redacted] s additional comments to Direct Express management for review Ms [redacted] will be contacted by management once her claim is reviewed Please encourage Ms [redacted] to contact me if she has any questions Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to review and contact [redacted] *** directly.Please encourage [redacted] to contact me if he has any questions.Sincerely, [redacted] Comerica Incorporated [redacted]

Complaint: [redacted] I am rejecting this response because:its not that im concerned, I want my money back and this lady called me and asked if anyone from direct express had contacted meI told her no they hadnt .she told me that she had requested someone from direct express call me and that if they hadnt contacted me by tues.3-3-to call her back.therefor nothing has been resolved.a reasolution to me will be my money backI told the women(***) I spoke with that [redacted] had done an investigation and they were the merchant that someone had made charges to and they said it was fraudshe seemed uninterested as well.So I am rejecting this once again because NOTHING has been resolved as of 2-28-2015!!!!!! I am attaching copy of the email [redacted] sent me as confirmation of fraud Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] It is [redacted] ***.I have never knew a legitimate business that didn't have a fax number or a number to reach the [redacted] that keep saying for me to contact her but yet when I call the toll free number all I get is I will have to write her a letter.Every letter or from I have sent them they keep saying they have not got it.HOW many more letter or froms do I have to seen befor someone helps me get my money back that was took from me!!!!!!!I will find the right person in the government system to report all this to!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Better Business Bureau, Direct Express is a program of the U.STreasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.comCardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction ratingThe cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted] - [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issuesSincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted] I am rejecting this response because: My complaint from the very beginning hasn't concerned the card (which was cancelled long ago) but my repeated request to cancel the account itself and Direct Express' repeated claim that they can't close their own account at the request of the only person whose name is on the account (me) Repeating a little of what I've stated previously, Direct Express has told me I can't close my own account Regards, [redacted] ***

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about a dispute she filed on her Direct Express card I escalated her complaint to management at Direct Express to investigate Below is a summary of the dispute timeline and outcome:05/- Dispute SR [redacted] opened for $for alleged fraudulent POS and ATM transactions occurring on 05/in Miami FL (CH lives in Ohio) The card was closed & a replacement card was mailed expedited The replacement card was registered on 05/ Of note, there were a series of card closure and replacementrequests during the months of January – April Once this dispute was filed, an alert has now been placed on the card account requesting forms of ID PLUS caller must be authenticated to update address, order card, etc05/- Case was approved for $(difference based on additional disputed transactions and card replacement fees ) and card account was credited (see screen shotbelow) Letter mailed to Ms***In summary, Ms***'s claim was approved and her card was credited on 5/15/for $744.11.Sincerely, [redacted] Comerica Incorporated [redacted]

Revdex.com, I am in receipt of the complaint that was submitted to your agency by [redacted] *** Ms [redacted] is concerned with a dispute she filed for unauthorized activity on her Direct Express card Direct Express has reviewed her dispute and credited her card on March 24, for $ Ms [redacted] was sent a letter informing her of the results of the investigation Ms [redacted] complaint has been resolved If Ms [redacted] has questions or additional concerns, please encourage her to contact me directly Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Direct Express insists that I was refunded, but because my account was overdrawn that the refund was absorbed by the overdraftIt is not possible for me to overdraw this accountAfter my monies are deposited, once they are gone, THEY ARE GONE! DIRECT EXPRESS are the ones in control of transactions, I can't use monies that are not thereWhile doing their investigation, they put the provisional credit on and off my account so much, they ended with the overdraw on the accountI am still owed $because when they put it on there, my account was overdrawn...again they were the ones that overdraw the account in the first place! Regards, [redacted]

Revdex.com,I have been informed by our Direct Express group that they have spoken to MrBoomer and his statements are in the process of being mailed to him.Sincerely, [redacted] Vice PresidentComerica Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I also thank youAs of 9/23/I was refunded back to the [redacted] the amounts I had disputed I spent a month or more trying to resolve this on my own and could not get anywhere Again thank you for your valued assistance Sincerely, [redacted] ***

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] *** Ms [redacted] is concerned about the enrollment process for Direct Express I have escalated her complaint to management at Direct Express to investigate and contact Ms ***.Please encourage Ms [redacted] to contact me if she has any questions.Sincerely, [redacted] Comerica Incorporated[redacted]

Complaint: [redacted] I am rejecting this response because:Direct Express themselves caused the overdraft on my account when they were doing their investigation, therefore when they put the monies in my account it was absorbed by their own mistakes on my accountI CANNOT USE MONIES I DON'T HAVE, THEREFORE I CANNOT OVERDRAFT MY OWN ACCOUNT! DIRECT EXPRESS OVERDREW MY ACCOUNT, NOT ME! THEREFORE I AM STILL OWED MONEY FROM THEM! WHEN THEY PAID THE MONEY I DIDN'T RECEIVE IT BECAUSE OF THE OVERDRAFT THAT CAUSED BY THEM!!! THIS IS UNACCEPTABLE I FEEL AS IF I HAVE BEEN A VICTIM OF FRAUD TWICE!! ONCE BY THE U KNOWNS THAT STOLE FROM ME AND ONCE BY DIRECT EXPRESS!! Regards, [redacted]

Revdex.com, I understand that Ms [redacted] does not agree with the outcome of her dispute Respectfully, this is a dispute that she needs to resolve directly with the Merchant - Google Play The Merchant supplied Direct Express with documentation that indicates that Ms [redacted] and Google Play have a relationship To resolve this matter, Ms [redacted] should work directly with Google PlayDirect Express believes this matter is closedSincerely, [redacted]

You need to reopen this caseNothing has been solved from Direct ExpressI have been speaking with a gentlman by the name of brian said he would stop the statements but I got one todayand he was supposed to send me a new card with my total of on it and that was weeks ago havent got a thing but more charges Regards, Catherine Shafer

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] * [redacted] Mr [redacted] is concerned about a dispute he filed on his Direct Express card I have escalated his complaint to management at Direct Express to investigate and reach out to Mr [redacted] to discuss.Please encourage Mr [redacted] to feel free to contact me if he has any questions or concerns.Sincerely, [redacted] Comerica Incorporated[redacted]