Ultra Fast Keto Boost

I seen advertisement on this item & wanted to get 1 bottle & try it. They mailed me 5 bottles charging me $198, I want to return & get my money back,
I placed an order to receive the free bottle with the purchase of 1 bottle, the site didn't let me see how much or anything before saying my order was complete. I waited to receive an email with the receipt with said I ordered 3 bottles with 2 complimentary bottles. I called the response number on the receipt stating that I didn't order 3 bottles, I only wanted 1 and he said he changed it & it was now correct. A couple days later I received 5 bottles & was charged 198.70, so I immediately contacted them through email stating I wanted to return the products & get my money back. I got an email back stating I needed to call them to handle this process, so I contacted them & was told that as of 2 months ago they no longer give refunds & sorry for my troubles. So I immediately contacted them through email & we've gone back & forth with them stating they were sorry for my troubles & would give me 25 & 45% back with 2 free bottles. Tired of the run around & came to you. Here is my order # Order ID XXXXXX, ordered on 12/9/2019.

Called to return InstaKeto product. Told by rude agent that it was too late. Date of call was 12/9/19; agent lied & said it was 10th. I have proof.
Product didn't work.
Ordered product 11/9/2019, shipped 11/12/19. Delivered product 11/14/2019. Phoned to return info on 12/9/19. Agent rudly lied while I was on the phone as said it was the 10th.

To whom it may concern: I phoned the number provided to process my order. I knew a return # was required to send it back. I was told on 12/09/2019 that it was now the 10th, and consequently out of date. I am central standard time. My outgoing call stamp is at 10:51 pm, for 9 minutes and 46 seconds. I was rudely told it was the 10th and would not do anything about it. She was VERY rude! I then sent a message to my banking institution at 11:14.I found that the product did not even ship until the 11th. It didn't arrive until the 14th. And that's not even letting me begin the product until the 15th! I phoned again via my bank, as third party, today. And got the same result, but with the promise I would be called back within 24-48 hours. Here are the details....

To my banking institution:

***
12/9/2019 - 11:14 PM
I have requested return of product purchased 11/9/2019 for 198.53 . My request was by 12/9/2019. They had offered a satisfaction guarantee, and I am not satisfied. *** I have called and spoke with them earlier tonight. It is now 11:14 12/9/2019. Thank you for your help. ***

Tracking:
November 11, 2019, 3:11 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
SALT LAKE CITY, UT 84104
Shipping Partner: DHL ECOMMERCE

Your Refund Policy doesn't even state when the "try" begins.
instaketo.com/refunds

Shipping Policy

Shipping Methods
We ship with USPS First Class Mail. Delivery typically takes 2-4 business days depending on your location. For international orders, it can take up to an additional 3-5 business days. All orders are shipped with insurance and delivery is guaranteed.

RETURNS
All orders are secured with a 30-Day Money Back Guarantee. To request a refund, simply contact us at [email protected] or 888-970-0692 for a Return Merchandise Authorization (RMA) number. All refunds must have an RMA and our subject to the terms listed on our Terms and Conditions link. Our support representatives will be happy to help with instructions on how to return your order to our warehouse and receive your refund. We look forward to assisting you.

I have contacted this company several times and they will not issue my refund. I followed all return instructions they provided.
Order # XXXXXX-XXXXXXXXXX. Product orderes Nov 10, 2019. I sent the package back the next day, never opened the package. They signed for the package on Nov 20th, they told me to return it to a Tampa, Fl location. They received the package because I got confirmation one of their agents signed for it. I have called and emailed and they keep saying they "will forward my info to the refund department" they will never let you speak to this department. It has been over a month and still no refund! Paid with my debit card. Spoke with several employees, such as Stacy, supervisor, agent *** and A bby agent *** And I have also sent numerous emails to their customer servuce support.

I purchased the product at one price and was charged a higher price. Returned the product and haven't received a refund.
I purchased the Ultra Boost Keto on Oct. 7. My online total was $79.95. When I received my invoice, there was no amount on it. When I checked my bank statement, they charged $198.70. I called and emailed on 10-9 They said I had to wait until I received my order and then call to get RMA. I called on 10-14 to get RMA. They told me there would be a 5% restocking fee, which was ridiculous since they overcharged me. On 11-3, I still hadn't received refund. I emailed, and they said they need my tracking number. I emailed them a copy of that. I didn't hear back. I called back the week before Thanksgiving. I talked to the lady who said she clearly sees that I returned the product. She was going to forward it to her supervisor. She said wait till after Thanksgiving. I waited until 12-1, and called back. I talked to a lady who was surprised I hadn't received my refund. She was going to write a note and take it to the head of corporation. Still no refund. I called again last week, and I get the same story. They see where I returned the products, but don't have an answer of why I'm not receiving my refund. Please help me get my money back. I shouldn't have to pay a restocking fee for their scam.

ordered 1 received 5. sent 4 back for refund $208.64! scam product does not work. Have not gotten refund x 1 month. will involve discover card.
Ordered 1 bottle. received 5. sent four back for refund and have not gotten that refund $208.64 to discover card. Product does not work and I only ordered 1. I can get discover involved but don't want to if it can be resolved without that. I lost my mailing receipt so don't recall their address. They were shipped from the UPS Store, ***, Paris, TN 38242. phone XXX-XXX-XXXX in October I think. I am elderly and should not have fallen for this scam. I need that money since I thought it would be about $35.00. Help me if you can. Thank you.

Trying to get refund that was guaranteed. Items returned on 11/22/19.
Item purchased on 11/13/19. Returned on 11/22/19 by ups. Account number is Order ID: XXXXXX. I keep being told the refund will be issued within 3-5 business day. As of today this has not happened. Spoke so Sergio on 12/10/19 that was forwarding this to the corporate office to see what the delay was and have them contact me within 24-48 hours. That did not happen. Called today 12/19/19 spoke to a floor supervisor Stacey agent #085 also states she can not help me but will forward the issue to the corporate office to check on the delay. All I am asking for is my refund of $198. I keep being told that this will happen but it has not as of today.

Ordered product. Never received, refuse refund.
My wife ordered product off a Facebook ad. Said it would take 3-7 days. Three months later, 8-10 phone calls, having given them 3 separate addresses to try and get it delivered still no product. And now they refuse to refund. The product was a keto boost pill. The payment was a credit card. Amount $148.95 I do not have an account number or order number but they access the account during the phone call by using my wife's email. ***@HOTMAIL.COM. ordered on or about Sept 20, 2019.

The product that was ordered was not delivered. A refund was requested. Was told by two different reps that we would get a refund. No refund issued.
My grandmother *** ordered the Ultra Fast Keto Boost product from this company. At or around 10/30/2019, the company charged her bank account $198.70. For a while we didn't hear anything from them. By chance, I managed to find the email confirming the shipment of the product and a tracking number. The tracking number informed me that the product had been returned to sender due to an incomplete mailing address on 11/05/2019 (the ordering system had removed the second address line). This was discovered on 11/22/2019. We called the company and the service rep was unhelpful. When I asked to speak to a manager, she claimed there were no supervisors at all. I kept asking, and eventually was connected to an agent claiming to be a supervisor. I told her that the company had made no effort to assist us after the product had been returned, and I asked for a full refund. She said she could do only a 25% refund. I told her that was not acceptable. I asked again to speak with her direct supervisor. The rep hung up on me. I called again, and asked the rep who answered the phone to let me speak to a manager higher up. She connected me after some back and forth. This man (agent 984, supervisor on the floor) attempted to offer me a 25% refund as well. I told him this was not acceptable and I wanted a full refund. He tried again and after a while he offered 50%. I again reiterated that my complaint was with how our order was handled and that I wished for a full refund or to speak to his manager. He agreed to the full refund and said he would pass it to the billing department, who would contact us in 24-48 business hours. I gave them the time, and an additional week to see if the refund would be processed. No contact was made, and no refund was in our account. I called again on 12/05/2019. I informed the rep of what had happened, and asked to be connected to the floor supervisor. The rep did so. This supervisor (agent 476) said he saw by the notes in our file that we should have had our refund processed. I assured him it had not. He said he would contact the billing department again, and they would contact me in 24 hours. Again, I waited ample time and got no contact nor refund. I called again on 12/17/2019. I informed the rep that answered the phone of the issue. The rep said she would pass it along to the proper people. I declined and asked to speak to a supervisor, as I had been told the same thing before. She connected me to Petra (agent *** who identified herself as the floor supervisor. I explained the situation and asked for my refund. I was informed by Petra that there are no refunds. I asked her how that could be, as I had been told I would get a refund. She repeated that there were no refunds for the product. I asked her for her manager, and she insisted she was the only manager. We repeated this for almost a half hour until I asked where to find the terms of service for our order, as the site my grandma had ordered from no longer existed. She simply gave me the website ultrafastketoboost.com. I tried the web address as she was on the phone with me, and it gave a "this site cannot be reached" error. I began to inform Petra of this, and she hung up on me. I attempted to call back, but was left on hold for 15 minutes before I gave up.

Advertising stated three for the price of two. One bottle was 49 dollars but I was changed 150. They are not responding to my emails.
Order_Number: XXXXXX

My wife ordered the product with a 30 day return guarantee when I attempted to return they refused until I threatened a credit card dispute.
Credit card bill indicates a charge on 11/15/2019 for 198.70. Return made to this address Ultra Fast Keto Boost 3201 Hillsborough Ave 153201-1378 Tampa, FL 33684 with a return authorization number RMA XXXXXXXXXXXXXX
USPS tracking number XXXXXXXXXXXXXXXXXXXXXX arrived in Tampa 12/9/2019.
Call to number 888-970-0692 rep stated that they needed the tracking number to initiate the return. I gave her the number and informed the rep they have had the product back for 9 days the return should be processed, she stated they could not because they did not have the tracking number,. I informed rep this was not acceptable and would file a credit card dispute to which she stated I would lose. All items (5 bottles) went back up opened

I placed my Keto Boost order. I decided right away to cancel it back on November 11th. I called to cancel and they would not let me. Said I had to receive the goods and then call for an RMA number and send back then they would refund me less the restocking fee. I received the goods and sent them out the week before Thanksgiving. They received the goods December 2nd. I have been watching for a refund and have not received anything. I just called today at December 17th and they just say "I am sorry mam, we will let upper management know of your complaint and hope you receive a refund." I know this product was a scam but now to be out of product and money is crazy - this is an expensive lesson ($190).
Product_Or_Service: Keto Boost
Order_Number: XXXXXX

purchased a product on Nov,29,2019, received more than one at a price 208.00 called for a complete refund on the 30, Dec,6 and 17 had not received it
Purchased the Insta Keto on November the 29, checked my bank statement on the 30th, and found out that I was charged 208.00 dollars for the product, it says on the description quantity of 1 but received 5 instead only to find out that quantity of one means in that grouping of 5 in quantity of one no pricing on the that tells the cost as well, my statement had quantity 1 no cost of charge on it. If I had not checked my statement I would not have none the cost, I called that night asking about the policy on a refund and was offered 45% back if I would use the product. I asked for a full refund only to be turned away. I contacted my bank that next day to see if any other moneys had been drawn out by this company she said no but that they will alert me of any ref flags by them. I called back on December the 1, and was told that when I received the product which was December the 4th to return at a cost of 5.00 dollars per bottle restocking fee. they received the product on the 6th, I called again abut my refund and was told by an agent that it takes 3-10 days but I would only get 183.00 dollars back well It's the 17 of December and I found out the agent did not submit the request at all, she was agent *** and supervisor314 came on board to tell that they would review and submit my request again and that I would have to wait anther 3-10 days for a reply.

I purchase the product name Ultra Fast Keto Boost according to there website the processing will take 24-48 business hours . I place the order on October 23, 2019 I was waiting until November 10 no product arrive , so I call them and ask where's my order and they told me that it was delivered but delivery can't find the address I give them the right address and that's what in there record but telling me that no address found , since that I only have a few days left in Seattle area because I'm going back to the Philippines I told the customer service person that I just need a refund and the person I was talking to told me that they can't give me a refund anymore so I believe I was riff off with this company I even told them ok just resend it and mail it to my friends house I give them the new address but up to now never heard my friend that I had a delivery
Here's my order info from this company
Order ID # XXXXXX
Qty 1, Desc : Ultra Fast Keto Boost Buy 3 get 2 free
Product_Or_Service: Ultra Fast Keto Boost
Order_Number: XXXXXX

I bought this product based on fraudulent advertising on facebook showing that this product is endorsed by Lori Grenier and Shark Tank. FRAUD
I purchased this in September 2019 on my Bank of America visa ending in ***. I paid 158.70. I would like a full refund because this was bought based on false advertising and I would never have purchased this if I knew that.

I ordered 3 bottles paid 149.91 on10-19-19 called and got address to mail back for refund . then called later , called on 12-16 was told no refund .
I ordered 3 bottles of Ultrafast Keto Boost on 10-19-19 .called on 11-15-19 to get address in Florida to return them , was told that it may take a couple weeks for refund . I called no the 28 of Nov and was told she would put in a request for refund . still nothing said about no refund then 12-16 I called again and was told that they won't refund my money . there address ultrafast Keto Boost 3201 W. Hillsborough Ave.153201-1378 Tampa,Fl 33684-9001. I took maybe two weeks of them and sent 3 bottles back knowing there was a 30 day money back full refund. They received it on 11-21-19 9:27 am carrier trk #XXXXXXXXXXXXXXXXXXXXXX Shipment ID MMYOPM2C9JX5E Location Tampa Fl 33614 Tracking # XXXXXXXXXXXXXXXXXXXXXX.

I received an RMA # to return the unused product. They received them items before the 30 days were up. Informed me they no longer gave refunds.
Purchased 3 bottles get two free on Oct 17, 2019. Should see results in 30 days or less. I didn't. Had to have the items returned before 30 days for full refund. I called and after much hassle received an RMA # RMA XXXXXXXXXXXXXX against order # XXXXXX. I sent it back on Nov 14, 2019 next day air and they received 2 days early. Paid $198. on by Visa debit card.

Product could not be returned due to the recent change in the company's return policy. Unfair to the customer who paid.
Purchased product on 10/28/19. Once received, could not take due to physician's advice. Called and spoke to a operator for the company and was told that I could return the product within 60 days. Called 12/17/19 and spoke with operator *** (Kim) to explain that I wanted to return this product and needed to get the return address information only to be told that I could no longer return the product because they are no longer receiving this product and not refunding any orders purchased.. I asked to speak to a supervisor. Supervisor *** came on the line and repeated the same thing and also stated that the company can change their policy at will.I am now stuck with a product that I can not take nor do I want.

I made several calls requesting my refund and was told that someone would contact me. Today I called and comp has changed an no refund will be issued
I purchased the product on Oct 3, 2019 but didn't receive until Oct 12. I tried product but was making me sick. Oct 19, Oct 24, Nov 1 and finally on Nov 12 where I was issued RMA XXXXXXXXXXXXXX. On Nov 18 returned product by post office tracking XXXXXXXXXXXXXXXXXXXXXX which they received on Nov 20. I proceeded to call weekly regarding my refund being advised that someone from that department would contact me with no responses. Today Dec 17 I called and it appears another company has taken over and was advised account was closed and no refund will be issued. I paid $198.70 and was told there was a restocking charge of $15 which I understood. That is a huge amount of loss on something that made you sick.

I purchased on 10/22/19, placed call for a refund on 11/22/19 as product does not work. Called 12/17/19 was policy changed, they do not give refunds.
I ordered product on 10/15/19 and tried for a month. I called on 11/22/19 and asked for a refund. They said they would have to submit to the corporate office. I called again on 12/17/19 and now I was told that the corporate office has changed their policy and offer absolutely no refunds what so ever. I have spent over 200.00 on something that does not work and am asking for a complete refund or even partial refund within reason.

They misrepresented their product.

I was misled ..Returned products for refund.
I got the product and didn't want it. They charged me $198.00.I contacted them and got a RMA number.I returned it as I was instructed. They received it on 11/14/2019. Was told refund would take 24-48 hours after they received it. Then was told 3-5 business days. It has been over a month, and no refund. Called today and was told that they changed the policy and that I wouldn't be getting my refund.