[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Early Childhood Education Associates Degree on June 22, 2015 by submitting a down payment and a...
signed enrollment agreement. On [redacted] signed enrollment agreement it states “that by signing this agreement, I agree to abide by all the standards and policies outlined in the Penn Foster College Student Handbook.” On page 19 of the Student Handbook it outlines the Academic Probation/Cancellation policy. This policy states students who continually score below the passing average on exams may be placed on academic probation for a period of time during which grades will be closely monitored. Continued academic failure may result in the student’s record being submitted to the Academic Review Board for review. If cancelled, the student will be notified in the mail and appropriate financial cancellation terms will be applied.” [redacted] was academically cancelled on September 18, 2016 and a letter was mailed that day explaining this. According to our records, [redacted] completed 31 out of 40 exams, passing 10 of those 31 exams. [redacted] attempted to re-take 4 of her 21 failed lessons; therefore, all lessons that were failed were ultimately submitted as the final grade. Our records indicate that [redacted] was interested in taking the Child Care Professional Certificate program. If [redacted] is still interested, we will transfer the money she paid on her Early Childhood Education Associates Degree $320.00 to her Child Care Professional course. [redacted] can contact me at the number below to discuss. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ([redacted]
Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Travel and Tourism Career Diploma on April 8, 2015 by submitting a signed enrollment agreement and...
a down payment.
On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, administrative and shipping fees.
[redacted] inquired about cancelling her account on March 22, 2016. [redacted] was advised of her cancellation terms at that time. Our records reflect that [redacted] completed one exam on April 10, 2015.
On March 28, 2016 and March 31, 2016 we tried to contact [redacted] to discuss her concerns. Penn Foster will retain the $90.00 registration fee as it is non-refundable. As a courtesy, we processed an additional refund of $143.20 on April 1, 2016. [redacted] needs to allow ten days for her additional refund to process. In total, [redacted] will have received a refund of $487.00. We spoke to [redacted] on April 1, 2016 and she agreed with this resolution.
In addition, an official transcript was ordered and will be sent to the address on file for [redacted].
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted] Student Care
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Medical Billing and Coding Program on April 29, 2014 by submitting a signed enrollment agreement and a down payment. I reached out to [redacted]...
[redacted] by email today and she responded stating that after completing one lesson in the program she requested a cancellation. We show no record of that conversation or correspondence, but I have cancelled the program with no liability owed and am sending a request to have her credit report amended. I will also send a letter to [redacted] advising we have cancelled the program with no liability on her part. If the program had been cancelled under the terms of the signed agreement the liability would have been $560.28 to cover tuition for the lesson taken, registration and administrative fees, shipping and handling, late fees, agency fees and an NSF fee for a returned check. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted] Student Advocate Coordinator
Revdex.com Case Number: [redacted]
Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 21, 2015
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Our enrollment dispute policy states...
individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. Ms. [redacted] was advised of our enrollment dispute policy on June 18, 2015. According to our records, we have not received the documentation. Ms. [redacted] would need to send us this information and we would process an investigation to determine whether she signed the enrollment form with Ms. [redacted] for schooling with us.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because the teacher opened the exams for me. Not once was I told there was a limit to exams I could take or in what time period. I was told work at your own pace. I was also told I took 21 exams in 1 day and that's why my account was flagged. When I proved that to be false it became I took 52 exams within a week, when I proved that to be wrong it was 32 exams because they added the exams from feb,2 of 2016 with my new exams. I have emails proving that. The phone recording with teacher was suppose to be reviewed and I still haven't heard anything. I will submit the extra work they asked of me when they prove I did something I wasn't suppose to do.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I am currently in communication with Toni *. M[redacted] (student care rep) regarding this issue. As stated to her via email, once we have all texts in hand, I will close my complaint with Penn Foster.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Electronics Technician Career Diploma Program on March 11, 2013 by submitting a down payment and...
a signed enrollment agreement.
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools. Penn Foster Career School Online Electronics Technician Program is also recognized by the Electronics Technicians Association International (ETA-I). Penn Foster Career School has been accredited as an Authorized Provider by the International Association for Continuing Education and Training; therefore, students can earn Continuing Education Units (CEUs). This is not a college program, so no college credits can be earned.
According to our records, [redacted] did not complete the program; therefore, she did not earn a Diploma.
On [redacted]’s signed enrollment agreement it states no refund will be given after 18 months. Since [redacted] enrolled March 11, 2013, she is not eligible for a refund.
As a courtesy, if [redacted] would like to enroll into a different program with Penn Foster, we will give her a discount of $100.00 off the program.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Revdex.com Case Number: [redacted] Student Name: Kristin Haas Student Number: 21980141 To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns, per [redacted]’ enrollment agreement there would not be a refund of expired equity. As a courtesy on November 10, 2016 we have submitted a refund of [redacted]’ expired equity in the amount of $163.66. It will take about two weeks from the submitted date for [redacted] to receive the check. On November 10, 2016 we emailed [redacted] to advise of the refund of her expired equity. The offer of a $200.00 discount on a new program will still be valid if [redacted] wishes to enroll into another program in the future. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
**
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] enrolled in our High School Diploma Program on February 16, 2016 by submitting a signed enrollment...
agreement and a down payment. Penn Foster High School is regionally accredited for grades 9 through adult by the [redacted]
*
[redacted] Graduates from Penn Foster High School who are interested in joining the military will receive Tier I enlistment priority provided they score 50 or higher on the [redacted] Students should always check with their military recruiter for additional requirements for programs within the Armed Services. We provide official transcripts every day for students going to colleges in every state as well students joining the military. We work with recruiters to provide proper documentation for enlisting students. If you have any further questions, please contact me directly at ([redacted]
*Sincerely, Toni M[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Ms L[redacted] fully validated my complaint. When I enrolled, and paid my tuition, I was told that I could complete the program at my home with study guides and text books. I was not informed that Penn Foster was transitioning the program to "online only" because their study guide supply was dwindling. I did not have accessible internet at my home and would not have paid for the course if internet only was my option.If all study guides and textbooks can be provided as promised, the matter can be resolved. Also, please not my address as:[redacted]Wasilla, AK [redacted]
Regards,
[redacted]
[redacted]
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our High School Diploma Program on October 08th, 2015by submitting a...
down payment and a signed enrollment agreement. [redacted] was referred to an outside collection agency due to failing to make payments per his enrollment agreement. I have attached a copy of the agreement. If [redacted] does not wish to continue with his program he can call us at [redacted], and request to withdraw from his program. If [redacted] withdraws from his program he would be responsible for the tuition he started and for having the program setup and open. The cancelation liability at this time would be $514.68. Until the account is closed the liability will remain at the full agreement pricing. As of now all payments must be made to the collection agency. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. As of August 25, 2017, I have cancelled out [redacted]’s account without owing a liability. A letter stating she does not owe will be mailed as well. An email was sent to [redacted] advising her of the zero liability owed on August 25, 2017.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Andrew K[redacted]
Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 10, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma on June 3, 2015 by submitting a signed...
enrollment agreement and a down payment.
According to our records, [redacted] did not sign his enrollment agreement until June 26, 2015. As a result, there was a hold on the shipments as we need the enrollment agreement before we will send any materials to our students.
Upon graduation, students Diploma and Transcript is ordered, checked for accuracy and mailed. The entire process takes 2-3 weeks.
On July 6, 2015 an official transcripts was ordered for [redacted]. Once transcripts are mailed it takes up to ten business days to be received.
As a courtesy, I have ordered three transcripts to be sent [redacted] to [redacted]’ address. The three transcripts will be separately sealed in an envelope. The tracking number for the transcripts are [redacted] and according to the tracking it will arrive tonight by 8:00pm. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me directly at ###-###-####.
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Electronics Technician Diploma Program on January 15, 2016 by submitting a...
signed enrollment agreement and a down payment. On January 11, 2017 [redacted] cancelled the program. At the time of the cancellation he advised us the credit card used for payments was no longer an active card. We requested he have his bank send us a letter stating the credit or debit card used, a [redacted] ending in [redacted], had been cancelled and if applicable, replaced by card number ending in XXXX. The letter we received from the bank stated the card ending in [redacted] was changed to a new card. Since [redacted] did not use a credit or debit card ending in [redacted], we not able to accept that letter as proof the card was cancelled. On January 16, 2017 a supervisor from Penn Foster Student CARE contacted [redacted] and advised him what documentation was needed from his bank to issue his refund in the amount of $512.10 and he stated the bank would not send any additional documentation. [redacted]’s enrollment was cancelled as of January 11, 2017 and the refund is pending. If we receive a letter from the bank that credit or debit card ending in [redacted] has been cancelled we can issue a check. I understand he does not want to provide new billing information which is not required unless he wants a credit back to the new card. Toni M[redacted]Senior Student Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The school never checked if I did graduate or achieve my GED. I did neither in the time this agreement was sign. This agreement is therefore nulled. I am simply asking this collection be removed and no further actions be applied.
Regards,
[redacted]
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] enrolled in The Medical Coding and Billing Program on March 24, 2016 by submitting...
a signed enrollment form and a down payment. Since [redacted] enrolled with automatic payments she was given a discount of $191.00. When her payment in April was returned unpaid she was removed from automatic payments and the discount of $191.00 was added back into her tuition. It is our policy that if a student chooses to set up automatic payments again, we will apply the discount once the third monthly payment has pulled by autopay. Since [redacted] has a balance that is less than three monthly payments I have issued a credit of $191.00 and her current balance is $56.00. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On November 12th 2016 [redacted] enrolled in our Veterinary Technician Associate Degree by submitting a down payment and a signed...
enrollment agreement Penn Fosters Associate Degree in Veterinary Technician has full accreditation with the American Veterinary Medical Association’s Committee on Technician Education & Activities (AVMA-CVTEA). In order to continue to have full accreditation with them, our Program must continue to meet their high academic and clinical standards. At Penn Foster’s AVMA-CVTEA site visit in June 2015, we were once again given full accreditation by them. We have met all of their guidelines that they have put in place to meet the educational needs of Veterinary Technicians. Penn Foster’s course materials undergo review by experts in the veterinary community so we can get updated and unbiased opinions on our courses. We add in new techniques or advances in medical procedures as they become widespread in the veterinary hospitals and are published in the literature. We always use the most current edition of textbooks available in the subjects, and again when we go to a new edition of the textbook our courses are reviewed by subject matter experts to help ensure the content is correct and current. Additionally, we have a Program Advisory Committee for the Program that is made up of national leaders in the Veterinary Community, graduates, and students that give us feedback at our annual meetings. If a student would like to cancel a college program, they would need to send a request to cancel in. The request can be via fax, email, or mail. Once received a member of the Penn Foster Success Center would call the student back. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On October 19th, 2016 [redacted] enrolled into the Veterinary Technician Associate Degree by submitting a down payment and a signed...
enrollment agreement. Penn Foster College's Vet Tech Associate Degree program has FULL Accreditation with the American Veterinary Medical Association (AVMA) through their Committee on Veterinary Technician Education and Activities (CVTEA). This accreditation "represents the highest standard of achievement for veterinary medical education in the United States. Institutions that earn accreditation confirm their commitment to quality and continuous improvement through a rigorous and comprehensive peer review." Most states require VTNE candidates to be graduates of a veterinary technology program accredited by the American or Canadian Veterinary Medical Association. Penn Foster’s Veterinary Technician program meets these requirements. Additionally, Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.C. The Distance Education Accrediting Commission is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. The Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate Certificates. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Many of our college credits are recommended by [redacted]. Although every college makes its own decision on the transferability of credits, [redacted] recommendations are considered by more than 2,000 of its participating institutions. [redacted] completed 39% of the semester, leaving her liable for 50% of the tuition, along with the registration, shipping and handling, and administrative fees. These terms were included in the enrollment agreement [redacted] singed and agreed to. As a courtesy we did lower the liability from $557.40 to $262.00. I will extend an offer of 25% off of the liability. [redacted]’s account will now reflect a liability of $196.50. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator
[redacted]
[redacted]
[redacted]
* To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Early Childhood Education Associates Degree on June 22, 2015 by submitting a down payment and a...
signed enrollment agreement. On [redacted] signed enrollment agreement it states “that by signing this agreement, I agree to abide by all the standards and policies outlined in the Penn Foster College Student Handbook.” On page 19 of the Student Handbook it outlines the Academic Probation/Cancellation policy. This policy states students who continually score below the passing average on exams may be placed on academic probation for a period of time during which grades will be closely monitored. Continued academic failure may result in the student’s record being submitted to the Academic Review Board for review. If cancelled, the student will be notified in the mail and appropriate financial cancellation terms will be applied.” [redacted] was academically cancelled on September 18, 2016 and a letter was mailed that day explaining this. According to our records, [redacted] completed 31 out of 40 exams, passing 10 of those 31 exams. [redacted] attempted to re-take 4 of her 21 failed lessons; therefore, all lessons that were failed were ultimately submitted as the final grade. Our records indicate that [redacted] was interested in taking the Child Care Professional Certificate program. If [redacted] is still interested, we will transfer the money she paid on her Early Childhood Education Associates Degree $320.00 to her Child Care Professional course. [redacted] can contact me at the number below to discuss. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ([redacted]
Sincerely, Corinne L[redacted] Student Care Tell us why here...
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Travel and Tourism Career Diploma on April 8, 2015 by submitting a signed enrollment agreement and...
a down payment.
On [redacted]’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, administrative and shipping fees.
[redacted] inquired about cancelling her account on March 22, 2016. [redacted] was advised of her cancellation terms at that time. Our records reflect that [redacted] completed one exam on April 10, 2015.
On March 28, 2016 and March 31, 2016 we tried to contact [redacted] to discuss her concerns. Penn Foster will retain the $90.00 registration fee as it is non-refundable. As a courtesy, we processed an additional refund of $143.20 on April 1, 2016. [redacted] needs to allow ten days for her additional refund to process. In total, [redacted] will have received a refund of $487.00. We spoke to [redacted] on April 1, 2016 and she agreed with this resolution.
In addition, an official transcript was ordered and will be sent to the address on file for [redacted].
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted] Student Care
To Whom It May Concern: I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our Medical Billing and Coding Program on April 29, 2014 by submitting a signed enrollment agreement and a down payment. I reached out to [redacted]...
[redacted] by email today and she responded stating that after completing one lesson in the program she requested a cancellation. We show no record of that conversation or correspondence, but I have cancelled the program with no liability owed and am sending a request to have her credit report amended. I will also send a letter to [redacted] advising we have cancelled the program with no liability on her part. If the program had been cancelled under the terms of the signed agreement the liability would have been $560.28 to cover tuition for the lesson taken, registration and administrative fees, shipping and handling, late fees, agency fees and an NSF fee for a returned check. If you have any further questions, please contact me directly at [redacted]. Sincerely, Toni M[redacted] Student Advocate Coordinator
Revdex.com Case Number: [redacted]
Complainant Name: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 21, 2015
To Whom It May Concern:
I welcome the opportunity to address Ms. [redacted]’s concerns. Our enrollment dispute policy states...
individuals who indicate they have never enrolled with us would need to provide a notarized letter confirming this along with a copy of their driver’s license and social security card. Ms. [redacted] was advised of our enrollment dispute policy on June 18, 2015. According to our records, we have not received the documentation. Ms. [redacted] would need to send us this information and we would process an investigation to determine whether she signed the enrollment form with Ms. [redacted] for schooling with us.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because the teacher opened the exams for me. Not once was I told there was a limit to exams I could take or in what time period. I was told work at your own pace. I was also told I took 21 exams in 1 day and that's why my account was flagged. When I proved that to be false it became I took 52 exams within a week, when I proved that to be wrong it was 32 exams because they added the exams from feb,2 of 2016 with my new exams. I have emails proving that. The phone recording with teacher was suppose to be reviewed and I still haven't heard anything. I will submit the extra work they asked of me when they prove I did something I wasn't suppose to do.
Regards,
[redacted]
I have received the [redacted] package and am pleased with the outcome.
This complaint has been resolved.
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I am currently in communication with Toni *. M[redacted] (student care rep) regarding this issue. As stated to her via email, once we have all texts in hand, I will close my complaint with Penn Foster.
Regards,
[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Electronics Technician Career Diploma Program on March 11, 2013 by submitting a down payment and...
a signed enrollment agreement.
Penn Foster is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C. (DETC). Penn Foster Career School is regionally accredited by the Middle States Commission on Secondary Schools. Penn Foster Career School Online Electronics Technician Program is also recognized by the Electronics Technicians Association International (ETA-I). Penn Foster Career School has been accredited as an Authorized Provider by the International Association for Continuing Education and Training; therefore, students can earn Continuing Education Units (CEUs). This is not a college program, so no college credits can be earned.
According to our records, [redacted] did not complete the program; therefore, she did not earn a Diploma.
On [redacted]’s signed enrollment agreement it states no refund will be given after 18 months. Since [redacted] enrolled March 11, 2013, she is not eligible for a refund.
As a courtesy, if [redacted] would like to enroll into a different program with Penn Foster, we will give her a discount of $100.00 off the program.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Revdex.com Case Number: [redacted] Student Name: Kristin Haas Student Number: 21980141 To Whom It May Concern: I welcome the opportunity to address [redacted]’ concerns, per [redacted]’ enrollment agreement there would not be a refund of expired equity. As a courtesy on November 10, 2016 we have submitted a refund of [redacted]’ expired equity in the amount of $163.66. It will take about two weeks from the submitted date for [redacted] to receive the check. On November 10, 2016 we emailed [redacted] to advise of the refund of her expired equity. The offer of a $200.00 discount on a new program will still be valid if [redacted] wishes to enroll into another program in the future. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Corinne L[redacted] Student Care Tell us why here...
**
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] enrolled in our High School Diploma Program on February 16, 2016 by submitting a signed enrollment...
agreement and a down payment. Penn Foster High School is regionally accredited for grades 9 through adult by the [redacted]
*
[redacted] Graduates from Penn Foster High School who are interested in joining the military will receive Tier I enlistment priority provided they score 50 or higher on the [redacted] Students should always check with their military recruiter for additional requirements for programs within the Armed Services. We provide official transcripts every day for students going to colleges in every state as well students joining the military. We work with recruiters to provide proper documentation for enlisting students. If you have any further questions, please contact me directly at ([redacted]
*Sincerely, Toni M[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Ms L[redacted] fully validated my complaint. When I enrolled, and paid my tuition, I was told that I could complete the program at my home with study guides and text books. I was not informed that Penn Foster was transitioning the program to "online only" because their study guide supply was dwindling. I did not have accessible internet at my home and would not have paid for the course if internet only was my option.If all study guides and textbooks can be provided as promised, the matter can be resolved. Also, please not my address as:[redacted]Wasilla, AK [redacted]
Regards,
[redacted]
[redacted]
[redacted]
*
[redacted] I welcome the opportunity to address [redacted] concerns. [redacted] enrolled in our High School Diploma Program on October 08th, 2015by submitting a...
down payment and a signed enrollment agreement. [redacted] was referred to an outside collection agency due to failing to make payments per his enrollment agreement. I have attached a copy of the agreement. If [redacted] does not wish to continue with his program he can call us at [redacted], and request to withdraw from his program. If [redacted] withdraws from his program he would be responsible for the tuition he started and for having the program setup and open. The cancelation liability at this time would be $514.68. Until the account is closed the liability will remain at the full agreement pricing. As of now all payments must be made to the collection agency. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at [redacted] Sincerely, Andrew K[redacted]
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
To Whom It May Concern:
I welcome the opportunity to address [redacted]’s concerns. As of August 25, 2017, I have cancelled out [redacted]’s account without owing a liability. A letter stating she does not owe will be mailed as well. An email was sent to [redacted] advising her of the zero liability owed on August 25, 2017.
Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
Sincerely,
Andrew K[redacted]
Student Advocacy Coordinator
Revdex.com Case Number: [redacted]
Student Name: [redacted]
Student Number: [redacted]
Date: August 10, 2015
To Whom It May Concern:
I welcome the opportunity to address [redacted]’ concerns. [redacted] enrolled in our High School Diploma on June 3, 2015 by submitting a signed...
enrollment agreement and a down payment.
According to our records, [redacted] did not sign his enrollment agreement until June 26, 2015. As a result, there was a hold on the shipments as we need the enrollment agreement before we will send any materials to our students.
Upon graduation, students Diploma and Transcript is ordered, checked for accuracy and mailed. The entire process takes 2-3 weeks.
On July 6, 2015 an official transcripts was ordered for [redacted]. Once transcripts are mailed it takes up to ten business days to be received.
As a courtesy, I have ordered three transcripts to be sent [redacted] to [redacted]’ address. The three transcripts will be separately sealed in an envelope. The tracking number for the transcripts are [redacted] and according to the tracking it will arrive tonight by 8:00pm. I apologize for any inconvenience this may have caused.
If you have any further questions, please contact me directly at ###-###-####.
Sincerely,
Corinne L[redacted]
Student Care
Tell us why here... Revdex.com Case Number: [redacted]Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. [redacted] enrolled in our Electronics Technician Diploma Program on January 15, 2016 by submitting a...
signed enrollment agreement and a down payment. On January 11, 2017 [redacted] cancelled the program. At the time of the cancellation he advised us the credit card used for payments was no longer an active card. We requested he have his bank send us a letter stating the credit or debit card used, a [redacted] ending in [redacted], had been cancelled and if applicable, replaced by card number ending in XXXX. The letter we received from the bank stated the card ending in [redacted] was changed to a new card. Since [redacted] did not use a credit or debit card ending in [redacted], we not able to accept that letter as proof the card was cancelled. On January 16, 2017 a supervisor from Penn Foster Student CARE contacted [redacted] and advised him what documentation was needed from his bank to issue his refund in the amount of $512.10 and he stated the bank would not send any additional documentation. [redacted]’s enrollment was cancelled as of January 11, 2017 and the refund is pending. If we receive a letter from the bank that credit or debit card ending in [redacted] has been cancelled we can issue a check. I understand he does not want to provide new billing information which is not required unless he wants a credit back to the new card. Toni M[redacted]Senior Student Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: The school never checked if I did graduate or achieve my GED. I did neither in the time this agreement was sign. This agreement is therefore nulled. I am simply asking this collection be removed and no further actions be applied.
Regards,
[redacted]
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]
[redacted]
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[redacted] I welcome the opportunity to address [redacted] enrolled in The Medical Coding and Billing Program on March 24, 2016 by submitting...
a signed enrollment form and a down payment. Since [redacted] enrolled with automatic payments she was given a discount of $191.00. When her payment in April was returned unpaid she was removed from automatic payments and the discount of $191.00 was added back into her tuition. It is our policy that if a student chooses to set up automatic payments again, we will apply the discount once the third monthly payment has pulled by autopay. Since [redacted] has a balance that is less than three monthly payments I have issued a credit of $191.00 and her current balance is $56.00. If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M[redacted]
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On November 12th 2016 [redacted] enrolled in our Veterinary Technician Associate Degree by submitting a down payment and a signed...
enrollment agreement Penn Fosters Associate Degree in Veterinary Technician has full accreditation with the American Veterinary Medical Association’s Committee on Technician Education & Activities (AVMA-CVTEA). In order to continue to have full accreditation with them, our Program must continue to meet their high academic and clinical standards. At Penn Foster’s AVMA-CVTEA site visit in June 2015, we were once again given full accreditation by them. We have met all of their guidelines that they have put in place to meet the educational needs of Veterinary Technicians. Penn Foster’s course materials undergo review by experts in the veterinary community so we can get updated and unbiased opinions on our courses. We add in new techniques or advances in medical procedures as they become widespread in the veterinary hospitals and are published in the literature. We always use the most current edition of textbooks available in the subjects, and again when we go to a new edition of the textbook our courses are reviewed by subject matter experts to help ensure the content is correct and current. Additionally, we have a Program Advisory Committee for the Program that is made up of national leaders in the Veterinary Community, graduates, and students that give us feedback at our annual meetings. If a student would like to cancel a college program, they would need to send a request to cancel in. The request can be via fax, email, or mail. Once received a member of the Penn Foster Success Center would call the student back. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator Tell us why here...
Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted]’s concerns. On October 19th, 2016 [redacted] enrolled into the Veterinary Technician Associate Degree by submitting a down payment and a signed...
enrollment agreement. Penn Foster College's Vet Tech Associate Degree program has FULL Accreditation with the American Veterinary Medical Association (AVMA) through their Committee on Veterinary Technician Education and Activities (CVTEA). This accreditation "represents the highest standard of achievement for veterinary medical education in the United States. Institutions that earn accreditation confirm their commitment to quality and continuous improvement through a rigorous and comprehensive peer review." Most states require VTNE candidates to be graduates of a veterinary technology program accredited by the American or Canadian Veterinary Medical Association. Penn Foster’s Veterinary Technician program meets these requirements. Additionally, Penn Foster College is nationally accredited. This form of accreditation means that Penn Foster has met the high standards required by the Distance Education Accrediting Commission (DEAC) in Washington, D.C. The Distance Education Accrediting Commission is listed by the U.S. Department of Education as a nationally recognized accrediting agency. We operate with the highest level of integrity, so our graduates can benefit from an accredited education. The Distance Education Accrediting Commission is also a recognized member of the Council for Higher Education Accreditation (CHEA). Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education and is authorized to award Associate of Science Degrees, Bachelor of Science Degrees, and Undergraduate Certificates. No form of accreditation guarantees that any learning institution will accept credits from any school as transfer credits. Many of our college credits are recommended by [redacted]. Although every college makes its own decision on the transferability of credits, [redacted] recommendations are considered by more than 2,000 of its participating institutions. [redacted] completed 39% of the semester, leaving her liable for 50% of the tuition, along with the registration, shipping and handling, and administrative fees. These terms were included in the enrollment agreement [redacted] singed and agreed to. As a courtesy we did lower the liability from $557.40 to $262.00. I will extend an offer of 25% off of the liability. [redacted]’s account will now reflect a liability of $196.50. Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####. Sincerely, Andrew K[redacted] Student Advocacy Coordinator