Thank you for the opportunity to respond to this complaintUnique apologizes for not having this claim resolved soonerAt this time, an adjuster has reached out to the complainantHer estimate is approved and the adjuster asked to return the call and speak with someone on Team A to settle the claim.If for some reason she cannot reach someone on Team A, she is more than welcome to email me at [redacted] @producersnational.com and I will assist where I canThank you again, [redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for deliveryThe complainant should allow at least business days for delivery.Thank you, [redacted]
Unique apologizes to the complainant about the lack of communications with the adjuster and her senior management has been notified of this behaviorAs of today, 03/25/2016, the adjuster reviewed the file and the estimate has been approved by our Physical Damage DepartmentShe reached out to the complainant and left a voicemail about this infoShe has mailed him out the release form and once we receive it back, we can issue payment.Thank you, [redacted]
I filed my insurance claim August 22, The lady that started my claim was pleasantly awesomeI assumed from the start business would be handled accordinglyWow was I wrong I called multiple times and left messages only to receive two call backsI was aske to sent in paper work by team E papers were submitted and Team H argued the fact that I didn't fax over the paperworkThe same day I contacted Team E and was to;d that they did receive my bill of sales and incident report as I told Team HCustomer service at unique is absolutely absurdThe only person that seems to be professionally trained is JustineMr [redacted] is a liar he stated to me that my rental reimbursement check was mailed on Aug19, only to call the next day and there was no check mailed outI've never received any paperwork on my claim nor a phone call from a adjuster to follow up on my claimI had to call daily to get what I consider to be negative informationOne day I hate to say you guys are going to be the cause of this company to have a mass consumer lawsuitThere are so many consumer laws being violated within this establishmentI cant leave out Ava you wont get away either your customer service skills are the worst Ive ever experienced you definitely have improper trainingI cant just blame it on the employees management deserves the big hit If you doing what your job title entitles you wouldnt have negative commentsMANAGEMENT IS HORRIBLE YOU NEED TO TAKE THE BLAME FOR YOUR DEPARTMENTS.Whatever happened to recorded quality assurance recordings?????
Thank you for the opportunity to respond to this complaintUnique apologizes for the lack of communication and action on our partAt this time, I see that the adjuster has made an offer and processed the paperwork for the complainantOnce received, we can issue payment for this claim.Thank you again, [redacted]
I am with Unique insurance in IllinoisI over paid my policy by A lady hit me Dec 1, and my policy was up for renewal Nov in which I paid and they say I was one day without insurance one day and the next day the lady said I was covered The red flag is clear and they mailed out a check for dollars which is incorrect for a month over payment from seot to Nov I cannot let this go and in the process of fighting itThe adjuster never called backI called her everyday until I spoke to her and she did not let me speak to a supervisorI am not happy with what is going on and I did file with IDOE to get to the bottom of the problem
[redacted] has spoken to our company many times over the past few weeksWe received a loss notice on 11/and moved quickly to process the claim in a timely mannerHis adjuster's supervisor spoke with him on 11/with an update and checks have already been processed for paymentsI am confused as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you, [redacted]
This is by far the worst insurance company I've ever dealt with My vehicle was damaged by a Unique Insurance policy holder in January The next day I contacted Unique and filed a claim After several weeks of not hearing from them, I decided to contact them to check on the status of the claim I was told I would need to have three body shops email estimates and pictures to them before they would process my claim I had the body shops send Unique (cc'ing me on the emails) the requested information After two weeks of waiting I contacted Unique again and was provided the claim agent name (Katrina) I contacted Katrina and was told she hadn't received any estimates or pictures I insisted the estimates had been sent and too please check I was placed on hold and soon after she returned stating she had received the estimates and pictures However she mentioned there was a problem getting in contact with their policy holder She informed me she wouldn't start working the claim until she had obtain a written statement from the policy holder She then asked me did I have his contact information because what she had wasn't correct and asked could I give it to her Why wouldn't a insurance company have the contact information for customer? Don't they bill the person? I informed Katrina I had the information but didn't have it available at the time After hearing this she decided to get loud, rude and unprofessional stating "you don't have to give it to me but you won't get your car fixed until you do." Why would I attempt to protect person that damaged my vehicle? It has now been over two months, I've contacted Unique Insurance several times and left messages with Katrina and her manager (Shabi) several times As of today my car is still damaged and I haven't heard from neither of them The website is so horrible it's impossible to track anyone down and escalate Thank God I have insurance with reputable a company that will fix my vehicle
Thank you for the opportunity to provide a rebuttalThere were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigationToday, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the processShe also contacted the third party's carrier and they are submitting subrogation documents soonThank you again, [redacted]
Thank you for the opportunity to respond to this complaintI see from the adjuster's notes that she spoke with the complainant on March [redacted] and faxed a denial letter to his company on that same dateIf they did not receive it, he should e-mail me directly at [redacted] and I will follow up.Thank you, [redacted]
I FIRST WANT TO SAY THIS INSURANCE COMPANY HAS AN A+ RATING WITH Revdex.com with all the negative complaints on YELP there's NO WAY this is accurateI was rear ended almost weeks ago have left SEVERAL messages for my claims adjuster and have yet to receive a callHeres a brief summary of my complaint and I haven't even spoken to anybody thus farON Friday 1/29/at 4pmI was rear ended & I received the police report Tuesday 2/2/I called 800-255-at 10am spoke with Edwardo and provided ALL the accident information including my name address phone number make and model of my car as well as all of the insureds information directly from the police reportHe advised a claims adjuster would call me with in two business daysI NEVER received a call and called their office Friday 2/5/I was told that they didn't have any of my information and thats why I haven't received a call although I provided ALL the information on TuesdayI was advised my claims adjuster is Lora [redacted] and was given her phone numberI have since several voice messages with no return callIt will be going on a month before I can even speak to a claims adjuster to handle my claimThis is totally unprofessional and annoyingI will be adding my complaint to the Revdex.com there's NO WAY they should have an A+ rating with all these negative complaintsI have been in accidents several times NO FALUT on my own and things were handled and completed with in 7-business days
I have called them repeatedly for days with no AnswerI have been without a car for week almost nowI have children one is a newborn and I have doctor appointments to get to
Thank you for the opportunity to respond to this complaintPer the claim notes, this complainant picked up his check for repairs on Wednesday, 09/21/His vehicle should be in process of repairsAlso, per the IL [redacted] guideline, an insurance company should try and resolve a claim within days for an insuredThis claim was opened on 08/29/and this complainant picked up his check less than a month laterUnique is well within the guideline set by the department.Thank you again, [redacted]
This consumer has filed a complaint with the GA Department of Insurance and I respectfully request the Revdex.com close this complaint as it is now beyond the purview of the Revdex.comI can assure you that this complaint was answered todayThank you, [redacted]
After reviewing our notes, I see that our company has been in touch with the complainant several timesShe says she last spoke with Unique on 10/but our notes reflect calls on 10/2, 10/6, 10/21, 10/& 11/While we agree this claim has taken longer than expected and we apologize for this circumstance; we are in the process of resolving the claimAccording to our records, Ms [redacted] is looking to cash out her policy so we will need the lienholder informationWe have explained since there is a lienholder, we will need to issue a check under their information and she said she understoodThis morning, our adjuster contacted Ms [redacted] and again notifying her that we are in need of this informationShe said she will contact us when she has the info availableThank you, [redacted]
Thank you for the opportunity to respond to this complaintUnique Insurance apologizes to the complainant wholeheartedlyThe adjuster's supervisor reviewed the file and said that for some unforeseen reason, the check had not been issuedHe will speak with the adjuster about this situationUnique regrets the error and a check has been processed and is in the mail to the complainant.Best, [redacted]
Thank you for the opportunity to respond to this complaintWe are unsure why this gentleman is so abrasive in his complaint outside of the fact that he is dissatisfied with the outcomeUnique discovered a coverage issue pertaining to this claimThe insured did not have coverage on the date of loss therefore this claim is deniedThe insured's coverage was canceled effective 12/29/The adjuster should have sent out denial letters once coverage, or lack thereof, was establishedIf she has not, we will make certain this happens posthaste.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaintThis claim is denied due to non-cooperation of our insuredPer our policy, if the insured does not comply with the company's requests pertaining to a claim, it is a breach of contract and the claim can be deniedOn 3/22/when the Unique adjuster contacted the complainant about the denial, she responded that they will sue us and she ended the callThis is the last communication with the complainant until this Revdex.com complaintThe claim is closed.Thank you again, [redacted]
Thank you for the opportunity to reply to this complaintThe claim was denied due to a lack of coverageThis accident occurred on 11/30/at 2:AM per the IL Traffic Crash ReportHowever, the complainant did not bind the insurance policy until 1:PM on the date of lossShe did not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accidentAnd, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claimLastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on herAt this time, the claim remains deniedThank you, [redacted]
After further review of the file, and no response from the insured, the claims team handling this claim said a denial will be issuedThe complainant will receive a denial letter in the mail with an explanationThank you, [redacted]
Thank you for the opportunity to respond to this complaintUnique apologizes for not having this claim resolved soonerAt this time, an adjuster has reached out to the complainantHer estimate is approved and the adjuster asked to return the call and speak with someone on Team A to settle the claim.If for some reason she cannot reach someone on Team A, she is more than welcome to email me at [redacted] @producersnational.com and I will assist where I canThank you again, [redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for deliveryThe complainant should allow at least business days for delivery.Thank you, [redacted]
Unique apologizes to the complainant about the lack of communications with the adjuster and her senior management has been notified of this behaviorAs of today, 03/25/2016, the adjuster reviewed the file and the estimate has been approved by our Physical Damage DepartmentShe reached out to the complainant and left a voicemail about this infoShe has mailed him out the release form and once we receive it back, we can issue payment.Thank you, [redacted]
I filed my insurance claim August 22, The lady that started my claim was pleasantly awesomeI assumed from the start business would be handled accordinglyWow was I wrong I called multiple times and left messages only to receive two call backsI was aske to sent in paper work by team E papers were submitted and Team H argued the fact that I didn't fax over the paperworkThe same day I contacted Team E and was to;d that they did receive my bill of sales and incident report as I told Team HCustomer service at unique is absolutely absurdThe only person that seems to be professionally trained is JustineMr [redacted] is a liar he stated to me that my rental reimbursement check was mailed on Aug19, only to call the next day and there was no check mailed outI've never received any paperwork on my claim nor a phone call from a adjuster to follow up on my claimI had to call daily to get what I consider to be negative informationOne day I hate to say you guys are going to be the cause of this company to have a mass consumer lawsuitThere are so many consumer laws being violated within this establishmentI cant leave out Ava you wont get away either your customer service skills are the worst Ive ever experienced you definitely have improper trainingI cant just blame it on the employees management deserves the big hit If you doing what your job title entitles you wouldnt have negative commentsMANAGEMENT IS HORRIBLE YOU NEED TO TAKE THE BLAME FOR YOUR DEPARTMENTS.Whatever happened to recorded quality assurance recordings?????
Thank you for the opportunity to respond to this complaintUnique apologizes for the lack of communication and action on our partAt this time, I see that the adjuster has made an offer and processed the paperwork for the complainantOnce received, we can issue payment for this claim.Thank you again, [redacted]
I am with Unique insurance in IllinoisI over paid my policy by A lady hit me Dec 1, and my policy was up for renewal Nov in which I paid and they say I was one day without insurance one day and the next day the lady said I was covered The red flag is clear and they mailed out a check for dollars which is incorrect for a month over payment from seot to Nov I cannot let this go and in the process of fighting itThe adjuster never called backI called her everyday until I spoke to her and she did not let me speak to a supervisorI am not happy with what is going on and I did file with IDOE to get to the bottom of the problem
[redacted] has spoken to our company many times over the past few weeksWe received a loss notice on 11/and moved quickly to process the claim in a timely mannerHis adjuster's supervisor spoke with him on 11/with an update and checks have already been processed for paymentsI am confused as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you, [redacted]
This is by far the worst insurance company I've ever dealt with My vehicle was damaged by a Unique Insurance policy holder in January The next day I contacted Unique and filed a claim After several weeks of not hearing from them, I decided to contact them to check on the status of the claim I was told I would need to have three body shops email estimates and pictures to them before they would process my claim I had the body shops send Unique (cc'ing me on the emails) the requested information After two weeks of waiting I contacted Unique again and was provided the claim agent name (Katrina) I contacted Katrina and was told she hadn't received any estimates or pictures I insisted the estimates had been sent and too please check I was placed on hold and soon after she returned stating she had received the estimates and pictures However she mentioned there was a problem getting in contact with their policy holder She informed me she wouldn't start working the claim until she had obtain a written statement from the policy holder She then asked me did I have his contact information because what she had wasn't correct and asked could I give it to her Why wouldn't a insurance company have the contact information for customer? Don't they bill the person? I informed Katrina I had the information but didn't have it available at the time After hearing this she decided to get loud, rude and unprofessional stating "you don't have to give it to me but you won't get your car fixed until you do." Why would I attempt to protect person that damaged my vehicle? It has now been over two months, I've contacted Unique Insurance several times and left messages with Katrina and her manager (Shabi) several times As of today my car is still damaged and I haven't heard from neither of them The website is so horrible it's impossible to track anyone down and escalate Thank God I have insurance with reputable a company that will fix my vehicle
Thank you for the opportunity to provide a rebuttalThere were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigationToday, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the processShe also contacted the third party's carrier and they are submitting subrogation documents soonThank you again, [redacted]
Thank you for the opportunity to respond to this complaintI see from the adjuster's notes that she spoke with the complainant on March [redacted] and faxed a denial letter to his company on that same dateIf they did not receive it, he should e-mail me directly at [redacted] and I will follow up.Thank you, [redacted]
I FIRST WANT TO SAY THIS INSURANCE COMPANY HAS AN A+ RATING WITH Revdex.com with all the negative complaints on YELP there's NO WAY this is accurateI was rear ended almost weeks ago have left SEVERAL messages for my claims adjuster and have yet to receive a callHeres a brief summary of my complaint and I haven't even spoken to anybody thus farON Friday 1/29/at 4pmI was rear ended & I received the police report Tuesday 2/2/I called 800-255-at 10am spoke with Edwardo and provided ALL the accident information including my name address phone number make and model of my car as well as all of the insureds information directly from the police reportHe advised a claims adjuster would call me with in two business daysI NEVER received a call and called their office Friday 2/5/I was told that they didn't have any of my information and thats why I haven't received a call although I provided ALL the information on TuesdayI was advised my claims adjuster is Lora [redacted] and was given her phone numberI have since several voice messages with no return callIt will be going on a month before I can even speak to a claims adjuster to handle my claimThis is totally unprofessional and annoyingI will be adding my complaint to the Revdex.com there's NO WAY they should have an A+ rating with all these negative complaintsI have been in accidents several times NO FALUT on my own and things were handled and completed with in 7-business days
I have called them repeatedly for days with no AnswerI have been without a car for week almost nowI have children one is a newborn and I have doctor appointments to get to
Thank you for the opportunity to respond to this complaintPer the claim notes, this complainant picked up his check for repairs on Wednesday, 09/21/His vehicle should be in process of repairsAlso, per the IL [redacted] guideline, an insurance company should try and resolve a claim within days for an insuredThis claim was opened on 08/29/and this complainant picked up his check less than a month laterUnique is well within the guideline set by the department.Thank you again, [redacted]
This consumer has filed a complaint with the GA Department of Insurance and I respectfully request the Revdex.com close this complaint as it is now beyond the purview of the Revdex.comI can assure you that this complaint was answered todayThank you, [redacted]
After reviewing our notes, I see that our company has been in touch with the complainant several timesShe says she last spoke with Unique on 10/but our notes reflect calls on 10/2, 10/6, 10/21, 10/& 11/While we agree this claim has taken longer than expected and we apologize for this circumstance; we are in the process of resolving the claimAccording to our records, Ms [redacted] is looking to cash out her policy so we will need the lienholder informationWe have explained since there is a lienholder, we will need to issue a check under their information and she said she understoodThis morning, our adjuster contacted Ms [redacted] and again notifying her that we are in need of this informationShe said she will contact us when she has the info availableThank you, [redacted]
Thank you for the opportunity to respond to this complaintUnique Insurance apologizes to the complainant wholeheartedlyThe adjuster's supervisor reviewed the file and said that for some unforeseen reason, the check had not been issuedHe will speak with the adjuster about this situationUnique regrets the error and a check has been processed and is in the mail to the complainant.Best, [redacted]
Thank you for the opportunity to respond to this complaintWe are unsure why this gentleman is so abrasive in his complaint outside of the fact that he is dissatisfied with the outcomeUnique discovered a coverage issue pertaining to this claimThe insured did not have coverage on the date of loss therefore this claim is deniedThe insured's coverage was canceled effective 12/29/The adjuster should have sent out denial letters once coverage, or lack thereof, was establishedIf she has not, we will make certain this happens posthaste.Thank you again, [redacted]
Thank you for the opportunity to respond to this complaintThis claim is denied due to non-cooperation of our insuredPer our policy, if the insured does not comply with the company's requests pertaining to a claim, it is a breach of contract and the claim can be deniedOn 3/22/when the Unique adjuster contacted the complainant about the denial, she responded that they will sue us and she ended the callThis is the last communication with the complainant until this Revdex.com complaintThe claim is closed.Thank you again, [redacted]
Thank you for the opportunity to reply to this complaintThe claim was denied due to a lack of coverageThis accident occurred on 11/30/at 2:AM per the IL Traffic Crash ReportHowever, the complainant did not bind the insurance policy until 1:PM on the date of lossShe did not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accidentAnd, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claimLastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on herAt this time, the claim remains deniedThank you, [redacted]
After further review of the file, and no response from the insured, the claims team handling this claim said a denial will be issuedThe complainant will receive a denial letter in the mail with an explanationThank you, [redacted]