Thank you for the opportunity to respond to this complaintThe complainant did speak with a Unique supervisor and it was explained to him that material misrepresentation is grounds to cancel an insured's policyThere were issues with his previous record and while the complainant said the
agent who wrote the endorsement ran his record, there is no record of this information in our filesThe complainant did become aggressive with our staff on a few occasions as noted in our notes and also hung up on the claims supervisor in one instanceAt the time, this claim remains a denial.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintUnique Claims personnel has been trying to reach this complainant several times nowIn fact, per the file notes, we reached out to her on:
06/06: Could not leave a message since her voicemail is not set up
05/05: Spoke
with her to advise adjuster would email documents over again04/22: Left message on voicemail
04/22: Rang once and went to voicemail
03/Left message on voicemail
03/16: Left message on voicemail
Per the notes, we have spoken with medical professionals, her lien holder and auto sales yard more than we have been able to contact herI can see that at this time, we are awaiting proof of loss and power of attorney; both of which need to be signed and returned to usThese documents must be returned to us in order for a settlement with the lien holder to be processedIf the complainant has any issues, she may contact me at *** and I will be happy to connect her with the team supervisor handling her claimThank you,
*** ***
Thank you for the opportunity to respond to this complaintI see from the database that a check was issued to the complainant on January 28, If he is not in possession of this check, we will need to cancel the check and resend itIf the complainant had issues reaching his adjuster,
we do have other avenues for contact such as our Contact Us page on our websiteResponses are usually processed within business hoursWe apologize for the lack of communication with the adjuster and we will notify her supervisors of this behavior.If the complainant will notify us at *** about the check, we can stop payment and re-issueThank you,
*** ***
**
Thank you for the opportunity to respond to this complaintI believe there is some confusion here as to the protocols of insurance claimsUnless the insured is part of some special program offered by an insurance company, every insurance company will require a deductible be paid on a
claimThe insurance company usually pays out the rest of the claimOnce the vehicle is in for repairs, if supplemental damage is found, the shop would send a revised estimate to the company for review.At this time, we have sent a check for the repairs to the complainant's vehicle minus her deductibleHowever, she remains responsible for the $left over cost to the shop for repairsWe understand her frustration with the process but this is all very industry standardThank you,
*** ***
Unique Insurance took long periods of time to come out and view my vehicle each timeSeveral times it took them as long as a week, thus prolonging the time I had to keep the rental carFor this reason they should be responsible for halfInstead of my vehicle being ready in weeks (per body shop *** ***, It took weeksMost of this week period was spent waiting for a response from UniqueAt one point I had to take off work 4/15/16, to get answers, costing me more moneyPer *** (Unique adjuster) "unfortunately for you the company was going through internal structural changes, it was a bad time that caused delays." Why should the companies internal issues lead to poor customer service? and the consumer to flip the bill? I would think that the company would try to show some good will and help pay for the rental and try to make up for poor customer service practicesComplaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaintI see that a call was placed to *** on May 13th for a representative to contact our claims department to discuss the claimAs far as I can see from the claims notes, no return call from *** has occurredIn our new format, if a
message is left for a claims team, the new claims status adjuster will make certain these messages are returned in a timely mannerIf a message from *** was received, they would have been called backIf a representative from *** would like to contact me with what they need, I will be happy to ensure it is forwarded to the correct team supervisor for a speedy response; my email is ***Thank you,
*** ***
My name is ***I just called the office to follow up on the claim and for minutes giving all the information and explaining the situation to an agentIt seemed like the agent did not want to deal with the claim and transferred me to *** *** I was under the impression that the other agent gave him all my info so I asked when can the claim be processed and Mike said he does not know anything about my claim and Hug up the phoneI was so surprised by how unprofessional they are and was Shocked! Please review this business and I would not be dealing with them but the same time I don't want other people go through this horrible experienceThank you!
Thank you for the opportunity to respond to this complaintThere has been a delay on this claim due to a coverage issue and Unique apologizes for the delayAfter reviewing the policy, the claims adjuster was notified that there was no coverage on this policy for the date of lossThis
claim will be denied and a letter sent to the complainant.Best,
*** ***
Thank you for the opportunity to reply to this complaintI see from the adjuster's notes that she received the car rental receipt on 02/01/She contacted the complainant and explained to him the rental reimbursement policy and he understoodA check was issued and will be mailed today
to the complainant.Thank you,
*** ***
Hands down, the WORST insurance company that exists!! My car was hit by a driver insured with Unique over a month ago & is still not fixed! Unacceptable!! & the very incompetent & rude adjuster Esi ***, has to have the supervisors called times a week because apparently she doesn't aswer her phone or check her voicemailCOMMUNICATION PEOPLE! Customer service is ridiculous & supervisors refused to do their jobsThis company should be shut down for good!!
Thank you for the opportunity to respond to this complaintWe apologize to the complainant for the severe lack of communication between our her and our companyWe will be speaking with the adjuster about how this occurredAt this time, the adjuster has contacted the complainant and left
a voicemail message for a return callOnce we receive a return call from the complainant we can schedule her car to be appraised and photos taken.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer Unique policy, claimants may rent a vehicle for $per day, plus taxes, for up to daysWe do not reserve and pay for vehicles upfrontWe recommend consumers utilize online sites such as *** ** *** to
find strong deals for rental vehicles.We apologize for the lack of service provided the complainant and the adjuster previously working on her claim is no longer with the companyI see from the notes that the complainant was to contact the body shop to schedule the repairs to her vehicleThee estimate for the veicle was approved and sent to the body shopIt is now up to the complainant to have the vehicle repairedOnce we receive a rental receipt, we can issue payment for the rental as well*** *** is out of the office but I will follow up with him when he returnsThank you,
*** ***
Thank you for the opportunity to respond to this complaintI see from the claim notes, and the complainant's own admission, that we have reached out to himOur appraiser did go out to review the vehicle and took photosAn estimate was written on 06/and is approved on 06/14; we are
trying to contact the complainant to review the estimate and pay for his repairsAlthough, he says he wants a payout on the vehicleWe want to discuss the situation with him.I will have our adjuster reach out to him again so that we can bring this matter to an endIf there has been a lack of communication between Unique and the complainant, I apologize for the lack of service on our partThank you,
*** ***
Revdex.com:
I was contacted today by Yasmin She was very nice and recounted events leading to today, stating that they had attempted to the contact the policy holder and things are kind of "in limbo"till they hear from him I explained that Ms*** told me on October 13, that since the policy holder was being uncooperative this was being forwarded to management for a decision Yasmin said she would talk to management and call me back in minutes an hour and a half ago
Sincerely,
Laura ***
This complainant has retained an attorney and therefore we cannot discuss this claim directly with him or via this outletHe would need to contact his attorney directlyThank you,
Nick ***
Thank you for the opportunity to respond to this complaintThe complainant did not file the police report until days AFTER the loss occurred and therefore we cannot confirm that the damage happened after the policy was reinstatedTherefore, Unique denied this claimThank
you,*** ***
Thank you for the opportunity to respond to this complaintThe agent even got involved in this one last week and this is the timeline provided to the agent:
05/11/2016- claim reported to Unique, vehicle towed to *** *** *** for inspection
05/12/2016- vehicle deemed a total loss-
claim pending PR as there is an excluded driver on the policy 06/07/- *** report received
06/07/2016- insured contacted and advised of TL proceduresfile pending management approval
06/09/2016- file approved and insured contact with TL settlementTL settlement/paperwork was also mailed to insured
Once the paperwork is completed and returned, we can complete this claim in a timely mannerThank you,
*** ***
While we apologize for the lack of communications with the complainant, Unique is standing by our insured and our offer still standsIt is my belief that the complainant will not be satisfied with any answer except for one where we repair all damage to her vehicle including previous from either betterment or a different accidentAt this time, I respectfully request the Revdex.com close this complaintThank you,
*** ***
Thank you for the opportunity to respond to this complaintMany times, policy holders may not read their coverage forms or their policyWhen an agent offers our rental program, they should specify that this is a rental reimbursement programUnique does not contract rental vehicles
for our insureds and having full coverage does not affect the rental program as it is covered by an additional program altogether.This was explained to the complainant when the loss was reported.At this time, I see from the notes that the claims supervisor reviewed the claim and provided authority to settle the claimThe team lead should be in contact with the complainant very soon
Thank you,
*** ***
Thank you for the opportunity to respond to this complaintThis gentleman is attorney represented and therefore, we cannot speak to him directlyWe have contacted the attorney's office and asked to speak with the complainant directly about a settlement offer but we have not heard back
from them as of yet, per the last claim note.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintThe complainant did speak with a Unique supervisor and it was explained to him that material misrepresentation is grounds to cancel an insured's policyThere were issues with his previous record and while the complainant said the
agent who wrote the endorsement ran his record, there is no record of this information in our filesThe complainant did become aggressive with our staff on a few occasions as noted in our notes and also hung up on the claims supervisor in one instanceAt the time, this claim remains a denial.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintUnique Claims personnel has been trying to reach this complainant several times nowIn fact, per the file notes, we reached out to her on:
06/06: Could not leave a message since her voicemail is not set up
05/05: Spoke
with her to advise adjuster would email documents over again04/22: Left message on voicemail
04/22: Rang once and went to voicemail
03/Left message on voicemail
03/16: Left message on voicemail
Per the notes, we have spoken with medical professionals, her lien holder and auto sales yard more than we have been able to contact herI can see that at this time, we are awaiting proof of loss and power of attorney; both of which need to be signed and returned to usThese documents must be returned to us in order for a settlement with the lien holder to be processedIf the complainant has any issues, she may contact me at *** and I will be happy to connect her with the team supervisor handling her claimThank you,
*** ***
Thank you for the opportunity to respond to this complaintI see from the database that a check was issued to the complainant on January 28, If he is not in possession of this check, we will need to cancel the check and resend itIf the complainant had issues reaching his adjuster,
we do have other avenues for contact such as our Contact Us page on our websiteResponses are usually processed within business hoursWe apologize for the lack of communication with the adjuster and we will notify her supervisors of this behavior.If the complainant will notify us at *** about the check, we can stop payment and re-issueThank you,
*** ***
**
Thank you for the opportunity to respond to this complaintI believe there is some confusion here as to the protocols of insurance claimsUnless the insured is part of some special program offered by an insurance company, every insurance company will require a deductible be paid on a
claimThe insurance company usually pays out the rest of the claimOnce the vehicle is in for repairs, if supplemental damage is found, the shop would send a revised estimate to the company for review.At this time, we have sent a check for the repairs to the complainant's vehicle minus her deductibleHowever, she remains responsible for the $left over cost to the shop for repairsWe understand her frustration with the process but this is all very industry standardThank you,
*** ***
Unique Insurance took long periods of time to come out and view my vehicle each timeSeveral times it took them as long as a week, thus prolonging the time I had to keep the rental carFor this reason they should be responsible for halfInstead of my vehicle being ready in weeks (per body shop *** ***, It took weeksMost of this week period was spent waiting for a response from UniqueAt one point I had to take off work 4/15/16, to get answers, costing me more moneyPer *** (Unique adjuster) "unfortunately for you the company was going through internal structural changes, it was a bad time that caused delays." Why should the companies internal issues lead to poor customer service? and the consumer to flip the bill? I would think that the company would try to show some good will and help pay for the rental and try to make up for poor customer service practicesComplaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaintI see that a call was placed to *** on May 13th for a representative to contact our claims department to discuss the claimAs far as I can see from the claims notes, no return call from *** has occurredIn our new format, if a
message is left for a claims team, the new claims status adjuster will make certain these messages are returned in a timely mannerIf a message from *** was received, they would have been called backIf a representative from *** would like to contact me with what they need, I will be happy to ensure it is forwarded to the correct team supervisor for a speedy response; my email is ***Thank you,
*** ***
My name is ***I just called the office to follow up on the claim and for minutes giving all the information and explaining the situation to an agentIt seemed like the agent did not want to deal with the claim and transferred me to *** *** I was under the impression that the other agent gave him all my info so I asked when can the claim be processed and Mike said he does not know anything about my claim and Hug up the phoneI was so surprised by how unprofessional they are and was Shocked! Please review this business and I would not be dealing with them but the same time I don't want other people go through this horrible experienceThank you!
Thank you for the opportunity to respond to this complaintThere has been a delay on this claim due to a coverage issue and Unique apologizes for the delayAfter reviewing the policy, the claims adjuster was notified that there was no coverage on this policy for the date of lossThis
claim will be denied and a letter sent to the complainant.Best,
*** ***
Thank you for the opportunity to reply to this complaintI see from the adjuster's notes that she received the car rental receipt on 02/01/She contacted the complainant and explained to him the rental reimbursement policy and he understoodA check was issued and will be mailed today
to the complainant.Thank you,
*** ***
Hands down, the WORST insurance company that exists!! My car was hit by a driver insured with Unique over a month ago & is still not fixed! Unacceptable!! & the very incompetent & rude adjuster Esi ***, has to have the supervisors called times a week because apparently she doesn't aswer her phone or check her voicemailCOMMUNICATION PEOPLE! Customer service is ridiculous & supervisors refused to do their jobsThis company should be shut down for good!!
Thank you for the opportunity to respond to this complaintWe apologize to the complainant for the severe lack of communication between our her and our companyWe will be speaking with the adjuster about how this occurredAt this time, the adjuster has contacted the complainant and left
a voicemail message for a return callOnce we receive a return call from the complainant we can schedule her car to be appraised and photos taken.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer Unique policy, claimants may rent a vehicle for $per day, plus taxes, for up to daysWe do not reserve and pay for vehicles upfrontWe recommend consumers utilize online sites such as *** ** *** to
find strong deals for rental vehicles.We apologize for the lack of service provided the complainant and the adjuster previously working on her claim is no longer with the companyI see from the notes that the complainant was to contact the body shop to schedule the repairs to her vehicleThee estimate for the veicle was approved and sent to the body shopIt is now up to the complainant to have the vehicle repairedOnce we receive a rental receipt, we can issue payment for the rental as well*** *** is out of the office but I will follow up with him when he returnsThank you,
*** ***
Thank you for the opportunity to respond to this complaintI see from the claim notes, and the complainant's own admission, that we have reached out to himOur appraiser did go out to review the vehicle and took photosAn estimate was written on 06/and is approved on 06/14; we are
trying to contact the complainant to review the estimate and pay for his repairsAlthough, he says he wants a payout on the vehicleWe want to discuss the situation with him.I will have our adjuster reach out to him again so that we can bring this matter to an endIf there has been a lack of communication between Unique and the complainant, I apologize for the lack of service on our partThank you,
*** ***
Revdex.com:
I was contacted today by Yasmin She was very nice and recounted events leading to today, stating that they had attempted to the contact the policy holder and things are kind of "in limbo"till they hear from him I explained that Ms*** told me on October 13, that since the policy holder was being uncooperative this was being forwarded to management for a decision Yasmin said she would talk to management and call me back in minutes an hour and a half ago
Sincerely,
Laura ***
This complainant has retained an attorney and therefore we cannot discuss this claim directly with him or via this outletHe would need to contact his attorney directlyThank you,
Nick ***
Thank you for the opportunity to respond to this complaintThe complainant did not file the police report until days AFTER the loss occurred and therefore we cannot confirm that the damage happened after the policy was reinstatedTherefore, Unique denied this claimThank
you,*** ***
Thank you for the opportunity to respond to this complaintThe agent even got involved in this one last week and this is the timeline provided to the agent:
05/11/2016- claim reported to Unique, vehicle towed to *** *** *** for inspection
05/12/2016- vehicle deemed a total loss-
claim pending PR as there is an excluded driver on the policy 06/07/- *** report received
06/07/2016- insured contacted and advised of TL proceduresfile pending management approval
06/09/2016- file approved and insured contact with TL settlementTL settlement/paperwork was also mailed to insured
Once the paperwork is completed and returned, we can complete this claim in a timely mannerThank you,
*** ***
While we apologize for the lack of communications with the complainant, Unique is standing by our insured and our offer still standsIt is my belief that the complainant will not be satisfied with any answer except for one where we repair all damage to her vehicle including previous from either betterment or a different accidentAt this time, I respectfully request the Revdex.com close this complaintThank you,
*** ***
Thank you for the opportunity to respond to this complaintMany times, policy holders may not read their coverage forms or their policyWhen an agent offers our rental program, they should specify that this is a rental reimbursement programUnique does not contract rental vehicles
for our insureds and having full coverage does not affect the rental program as it is covered by an additional program altogether.This was explained to the complainant when the loss was reported.At this time, I see from the notes that the claims supervisor reviewed the claim and provided authority to settle the claimThe team lead should be in contact with the complainant very soon
Thank you,
*** ***
Thank you for the opportunity to respond to this complaintThis gentleman is attorney represented and therefore, we cannot speak to him directlyWe have contacted the attorney's office and asked to speak with the complainant directly about a settlement offer but we have not heard back
from them as of yet, per the last claim note.Thank you,
*** ***