Thank you for the opportunity to respond to this complaintPer the claim notes, the adjuster contacted this complainant on 06/extending a full offer to herThis claim was filed on 05/and the offer extended on 06/21; Unique Insurance is well within the ** *** of ***
guideline at this time.Thank you again,
*** ***
Unique Insurance does not call you back, they do not answer the phone, and you are treated poorly by customer service representativesI was rear ended by someone with Unique Insurance on 2/4/and have yet to make any progressI have sat on hold for HOURS trying to reach anyoneI am extremely frustrated and disappointed that the damages to my brand new car have not been fixed yetUnique Insurance should be ashamed of the way they treat their customers and the public
Thank you for the opportunity to response to this complaintPer the claims notes, this complainant has spoken with Unique since the claim was filed on 07/15/He has been advised that we are still pending cooperation from our insuredCurrently, as the complainant was told a week ago
we have ordered the police report and are still trying to reach our insuredOnce we finalize coverage and liability we can make a determination on the claim.Thank you,
*** ***
Unique is in the process of investigating this claimThis loss may have a coverage issue which requires further reviewWhen the adjuster explained this to the complainant on a previous call, she said she understoodWhile we can understand the frustration of the complainant, we are working to resolve this claim as quickly as possible
Thank you,
*** ***
My vehicle was legally parked in front of my home and hit by a person insured with Unique I followed all the proper steps they requested to process the claim The claims adjuster who looked at my car agreed verbally to all requests I made for repairs as I am familiar with the repair process When I received the estimate he did not write it for anything he spoke of, basically he outright lied to me The company only pays the shops $24.00/hr labor rate which is half of what a standard insurance company pays I am sure the shops who do their work will only do half as good a job being they get half of what other companies pay! I say steer clear from this company I had to file the claim through my own insurance company, pay a deductible, and wait for them to subrogate for repairs I hope they really go to court over this and collect fully The *** ** *** *** *** should do a better job of regulating and overseeing such companies as Unique and hold them accountable to the same standards as other companies
Thank you for the opportunity to respond to this complaintI see in the our file that a check was issued to the insured on 12/11/which means it was probably mailed the next dayIf *** *** does not have the check by now, she should contact her adjuster immediately so we can process
a stop paymentShe can also contact us at *** if she has not received the check.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the claim notes, I see that the complainant's issue is in motion to be resolved in a timely mannerPer the ** *** ** *** guidelines, Unique has ** days to resolve the claim and we are within this guidelineI see
that we have been in contact with the complainant 5/26, 6/6, 6/8(could not leave a voicemail message), 06/(later in the day), and 06/There have been times when the complainant has changed his mind about repair shops and we have also had to wait for him to respond to us at various timesBut it all looks like everything is moving in the right direction and we have been in contact with him as appropriate.We hope to have this claim at full resolution in a timely mannerThank you,
*** ***
Thank you for allowing Unique to respond to this complaintWhile we usually have distinct reasons to comply with these explanations, we sincerely do not have one for this complaintPlain and simple, we dropped the ballAnd I would like to apologize wholeheartedly to this insured for the
lack of service from her insurance companyRest assured that this claim is on track to resolution, I had one of our claims supervisors contact the complainant today and explain to her the current statusShe is well aware of what is happening and we are working toward a timely resolution and, again, apologize to our insured(the complainant).Thank you,
*** ***
We have received all the necessary documentation and a check for $will be issued todayThe complainant's should receive it by the beginning of next weekThank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the file notes from the adjuster and the field appraiser
On 03/01/2016, 04:40:PM: The Unique adjuster called the claimant(complainant) and left a message for her to return the call
On 03/01/2016,
04:50:PM: The complainant called back and told the adjuster she wanted to get photos and estimate set upShe said the exhaust is barely holding on and getting louderHe explained that the accident report form needs to be completed and returned to Uniquethen he left a message for her listing shops in her area.On 03/03/2016, 10:03:AM: The field physical damage appraiser notes that *** *** Jeep Liberty was a no show for her appointment at *** *** *** the appraiser then canceled the assignment
This is the last info we have on this claim as we have not heard from the complainant sinceThank you,
*** ***
Unique apologizes to the complainant for the lack of communicationWe will speak with the adjuster about this issue and her senior management is aware of the situationA Claims Supervisor has reviewed the file and confirmed that there was no coverage on the date of lossTherefore, this claim
is denied per the parameters of the policy.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintOne of the Unique adjusters has been in contact with the complainant as recently as Monday, 04/04/and he said he would let us know when his photos and estimate were remitted to our companyIn reviewing the notes, I see no
notice of this incidenceAs for calling our Revdex.com rating into question, I can assure this gentleman that we are an accredited businessAs of right now, we are awaiting the photos and estimate although, per our insured any damage to either vehicle is extremely minor.Thank you,
*** ***
We have resolved this claim with this complainantUnique apologized for an errant check and we are in the process of issuing a new oneOnce the new check is issued, I will drive the check to the body shop myself so the vehicles repairs may commenceThank you,
***
***
Thank you for the opportunity to respond to this complaintPer the claims notes, as of 06/27/16, the supplement provided by the shop was emailed to the shop and payment issued for the difference of the chargesThis claim is paid and closed
Thank you again,
***
***
Currently, the special investigation has been concludedBut our stand still remains that one cannot expect payment if no receipts have been submitted from a licensed medical professionalWhile the complainant may feel she has not received fair treatment, protocols and procedures are put in place for a reason and we have must follow themThank you,
*** ***
If you are considering Unique Insurance for car insurance please take one look at this review and run for your life!!! My car accident occured in July and here I am months later (!!!) still with no assistance! BY FAR THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCEDI could not get ahold of my adjuster and neither could the autobody shop where my car was towed(Supposedly there was another car with the same make, model, year, and color as my car and at the shop and the adjuster accidentally confused the two vehicles)Regardless, they continued to fax the wrong work order to the autobody shop at least or timesI have tried countless times to reach themMy adjuster Bhaumik has been completely rude throughout this period even going so far as to laughing at my dillema on the phoneHe presented me with a substandard offer considering the headache I've gone through (Over $2,in rental car expenses alone!) To make matters one hundred times worse he presented this disgusting offer with his claim estimate paperworkAS I BEGAN TO READ IT THE ERRORS WERE ALARMINGThey got everything all wrong!! Total negligence on their part!! Here are some of the real big errors I found: YES my car does have air conditioning ( they listed it as No), YES my car does have automatic transmission (those two things alone are HUGE to me) YES my car does have power mirrors, power locks, power steering, and power everythingThe two previous owners were family member so I know :::for sure::: NO, there was never a lien on it, NO ithere was no factory recall for the automatic start feature, NO the damage to the vehicle was not in the front, NO the accident didn't happen in Indiana, NO my last name is not spelled McClain, NO this is definitely not my car at all:::Complete and total negligence::: My adjuster Bhaumik has admitted guilt on their end yet absolutely will not give me the contact information for his supervisor and like I said before he laughed at my situation on the phoneThere is an arrogance about this company and no one seems to care at allI've tried endlessly to get ahold of someone anyone there for helpI'm filing a claim with Revdex.com and have set up an appointment with an attorney for early next weekIt's a shame when your insurance company can't even spell your own name right and the lack of caring is beyond appallingIt's obvious there are likely thousands more cases like mine regarding this company
Unique Insurance should NOT be accredited with the Revdex.com They have done exactly the opposite of what the BB accreditation is supposed to mean They have shown absolutely NO commitment to make a good faith effort to resolve any consumer complaints I was hit by one of their "insured" drivers six months ago and they have thrown out my case because the driver has not responded to their calls and now has an unlisted number I have the police and accident report to prove the fault of the driver and yet the burden is on me to pay for my damages I was hti from behind at a toll booth! This insurance company should not be allowed to do what they are calling business I have seen and heard nothing but negative things about this company who refuses to pay even the most clear cut cases
While this accident was reported to Unique Insurance at 4:PM on 02/02/2016; the coverage was bound for this policy at 11:AM on this datePer the *** report, the accident occurred at 7:AM on 02/02/
Denial will stand as there was no coverage for this accident at this timeThank you,
*** ***
Thank you for the opportunity to respond to this complaintOur offer still stands at this timeWe are under no contractual agreement to replace the complainant's parts with new parts only what is required per the policySince the complainant is dissatisfied with the offer, we can
only suggest that she go through her own insurance companyThis way, her company will fix the car according to her policy and then can subrogate to Unique InsuranceThis way, she would even receive her deductible back as wellThis should not affect her rates either.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the complaint notes, I see that we contacted the insured and notified him of the claim resolutionUnique paid the claim on 09/30/and the body shop notified of the insured's agreement to have the vehicle
repaired.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the claim notes, the adjuster contacted this complainant on 06/extending a full offer to herThis claim was filed on 05/and the offer extended on 06/21; Unique Insurance is well within the ** *** of ***
guideline at this time.Thank you again,
*** ***
Unique Insurance does not call you back, they do not answer the phone, and you are treated poorly by customer service representativesI was rear ended by someone with Unique Insurance on 2/4/and have yet to make any progressI have sat on hold for HOURS trying to reach anyoneI am extremely frustrated and disappointed that the damages to my brand new car have not been fixed yetUnique Insurance should be ashamed of the way they treat their customers and the public
Thank you for the opportunity to response to this complaintPer the claims notes, this complainant has spoken with Unique since the claim was filed on 07/15/He has been advised that we are still pending cooperation from our insuredCurrently, as the complainant was told a week ago
we have ordered the police report and are still trying to reach our insuredOnce we finalize coverage and liability we can make a determination on the claim.Thank you,
*** ***
Unique is in the process of investigating this claimThis loss may have a coverage issue which requires further reviewWhen the adjuster explained this to the complainant on a previous call, she said she understoodWhile we can understand the frustration of the complainant, we are working to resolve this claim as quickly as possible
Thank you,
*** ***
My vehicle was legally parked in front of my home and hit by a person insured with Unique I followed all the proper steps they requested to process the claim The claims adjuster who looked at my car agreed verbally to all requests I made for repairs as I am familiar with the repair process When I received the estimate he did not write it for anything he spoke of, basically he outright lied to me The company only pays the shops $24.00/hr labor rate which is half of what a standard insurance company pays I am sure the shops who do their work will only do half as good a job being they get half of what other companies pay! I say steer clear from this company I had to file the claim through my own insurance company, pay a deductible, and wait for them to subrogate for repairs I hope they really go to court over this and collect fully The *** ** *** *** *** should do a better job of regulating and overseeing such companies as Unique and hold them accountable to the same standards as other companies
Thank you for the opportunity to respond to this complaintI see in the our file that a check was issued to the insured on 12/11/which means it was probably mailed the next dayIf *** *** does not have the check by now, she should contact her adjuster immediately so we can process
a stop paymentShe can also contact us at *** if she has not received the check.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the claim notes, I see that the complainant's issue is in motion to be resolved in a timely mannerPer the ** *** ** *** guidelines, Unique has ** days to resolve the claim and we are within this guidelineI see
that we have been in contact with the complainant 5/26, 6/6, 6/8(could not leave a voicemail message), 06/(later in the day), and 06/There have been times when the complainant has changed his mind about repair shops and we have also had to wait for him to respond to us at various timesBut it all looks like everything is moving in the right direction and we have been in contact with him as appropriate.We hope to have this claim at full resolution in a timely mannerThank you,
*** ***
Thank you for allowing Unique to respond to this complaintWhile we usually have distinct reasons to comply with these explanations, we sincerely do not have one for this complaintPlain and simple, we dropped the ballAnd I would like to apologize wholeheartedly to this insured for the
lack of service from her insurance companyRest assured that this claim is on track to resolution, I had one of our claims supervisors contact the complainant today and explain to her the current statusShe is well aware of what is happening and we are working toward a timely resolution and, again, apologize to our insured(the complainant).Thank you,
*** ***
We have received all the necessary documentation and a check for $will be issued todayThe complainant's should receive it by the beginning of next weekThank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the file notes from the adjuster and the field appraiser
On 03/01/2016, 04:40:PM: The Unique adjuster called the claimant(complainant) and left a message for her to return the call
On 03/01/2016,
04:50:PM: The complainant called back and told the adjuster she wanted to get photos and estimate set upShe said the exhaust is barely holding on and getting louderHe explained that the accident report form needs to be completed and returned to Uniquethen he left a message for her listing shops in her area.On 03/03/2016, 10:03:AM: The field physical damage appraiser notes that *** *** Jeep Liberty was a no show for her appointment at *** *** *** the appraiser then canceled the assignment
This is the last info we have on this claim as we have not heard from the complainant sinceThank you,
*** ***
Unique apologizes to the complainant for the lack of communicationWe will speak with the adjuster about this issue and her senior management is aware of the situationA Claims Supervisor has reviewed the file and confirmed that there was no coverage on the date of lossTherefore, this claim
is denied per the parameters of the policy.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintOne of the Unique adjusters has been in contact with the complainant as recently as Monday, 04/04/and he said he would let us know when his photos and estimate were remitted to our companyIn reviewing the notes, I see no
notice of this incidenceAs for calling our Revdex.com rating into question, I can assure this gentleman that we are an accredited businessAs of right now, we are awaiting the photos and estimate although, per our insured any damage to either vehicle is extremely minor.Thank you,
*** ***
We have resolved this claim with this complainantUnique apologized for an errant check and we are in the process of issuing a new oneOnce the new check is issued, I will drive the check to the body shop myself so the vehicles repairs may commenceThank you,
***
***
Thank you for the opportunity to respond to this complaintPer the claims notes, as of 06/27/16, the supplement provided by the shop was emailed to the shop and payment issued for the difference of the chargesThis claim is paid and closed
Thank you again,
***
***
Currently, the special investigation has been concludedBut our stand still remains that one cannot expect payment if no receipts have been submitted from a licensed medical professionalWhile the complainant may feel she has not received fair treatment, protocols and procedures are put in place for a reason and we have must follow themThank you,
*** ***
If you are considering Unique Insurance for car insurance please take one look at this review and run for your life!!! My car accident occured in July and here I am months later (!!!) still with no assistance! BY FAR THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCEDI could not get ahold of my adjuster and neither could the autobody shop where my car was towed(Supposedly there was another car with the same make, model, year, and color as my car and at the shop and the adjuster accidentally confused the two vehicles)Regardless, they continued to fax the wrong work order to the autobody shop at least or timesI have tried countless times to reach themMy adjuster Bhaumik has been completely rude throughout this period even going so far as to laughing at my dillema on the phoneHe presented me with a substandard offer considering the headache I've gone through (Over $2,in rental car expenses alone!) To make matters one hundred times worse he presented this disgusting offer with his claim estimate paperworkAS I BEGAN TO READ IT THE ERRORS WERE ALARMINGThey got everything all wrong!! Total negligence on their part!! Here are some of the real big errors I found: YES my car does have air conditioning ( they listed it as No), YES my car does have automatic transmission (those two things alone are HUGE to me) YES my car does have power mirrors, power locks, power steering, and power everythingThe two previous owners were family member so I know :::for sure::: NO, there was never a lien on it, NO ithere was no factory recall for the automatic start feature, NO the damage to the vehicle was not in the front, NO the accident didn't happen in Indiana, NO my last name is not spelled McClain, NO this is definitely not my car at all:::Complete and total negligence::: My adjuster Bhaumik has admitted guilt on their end yet absolutely will not give me the contact information for his supervisor and like I said before he laughed at my situation on the phoneThere is an arrogance about this company and no one seems to care at allI've tried endlessly to get ahold of someone anyone there for helpI'm filing a claim with Revdex.com and have set up an appointment with an attorney for early next weekIt's a shame when your insurance company can't even spell your own name right and the lack of caring is beyond appallingIt's obvious there are likely thousands more cases like mine regarding this company
Unique Insurance should NOT be accredited with the Revdex.com They have done exactly the opposite of what the BB accreditation is supposed to mean They have shown absolutely NO commitment to make a good faith effort to resolve any consumer complaints I was hit by one of their "insured" drivers six months ago and they have thrown out my case because the driver has not responded to their calls and now has an unlisted number I have the police and accident report to prove the fault of the driver and yet the burden is on me to pay for my damages I was hti from behind at a toll booth! This insurance company should not be allowed to do what they are calling business I have seen and heard nothing but negative things about this company who refuses to pay even the most clear cut cases
While this accident was reported to Unique Insurance at 4:PM on 02/02/2016; the coverage was bound for this policy at 11:AM on this datePer the *** report, the accident occurred at 7:AM on 02/02/
Denial will stand as there was no coverage for this accident at this timeThank you,
*** ***
Thank you for the opportunity to respond to this complaintOur offer still stands at this timeWe are under no contractual agreement to replace the complainant's parts with new parts only what is required per the policySince the complainant is dissatisfied with the offer, we can
only suggest that she go through her own insurance companyThis way, her company will fix the car according to her policy and then can subrogate to Unique InsuranceThis way, she would even receive her deductible back as wellThis should not affect her rates either.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintPer the complaint notes, I see that we contacted the insured and notified him of the claim resolutionUnique paid the claim on 09/30/and the body shop notified of the insured's agreement to have the vehicle
repaired.Thank you,
*** ***