Thank you for the opportunity to respond to this complaintAfter reviewing the claims notes, I see that the team supervisor has approved a check to be issued to the complainant for her vehicleThe check will be issued either today or tomorrow then will be placed in the mail by Friday
Unique apologizes for the lack of communication between the complainant and the Claims Team.Thank you again,
*** ***
Please email a record of the overdrafts to n***@producersnational.com and I will get the fees paidI apologize I thought this was covered originallyThank you,
***
WHY ARE THEY STILL OPEN??? CLOSE THE DOORS!! THIS COMPANY IS FRAUDULENT!! It's been TWO MONTHS and I still haven't heard anythingI call everyday to follow upSomeone needs to do somethingWhy are they Revdex.com certified???
This company is ridiculous I have been waiting three months to get my car fixed no one answers the phone or return phone callsThey were so quick to take my money but refuse to fix my car
Thank you for the opportuity to reply to this complaintOur adjuster did speak with the complainant on 04/and issued information about the estimateHE also explained to her why she needed to pay more money than her deductibleOne of her tires needed to be replaced due to betterment
and we covered a portion of the tire and she is responsible for the remainderThe body shop could not let her vehicle leave without the new tire since it would have been a danger on the roadOur adjuster is contacting the complainant today to see if she is willing to move forward with the vehicle repairs.Thank you,
*** ***
WOW!!! It sounds like everyone is experiencing the same problemThey DO NOT CALL BACK!!!! They have been taking money monthly but I get Bt serviceI have been trying to reach someone since December and I cantI don't get no call backs, nor emails, no returnsThis company is not the company for insurance providersWe all need to get together and seek a lawyer!!!!
Complaint: [redacted]
I am rejecting this response because:
I understand that you have no cooperation from your client. I have submitted the police report twice and the estimate 3 times and you always say you are waiting on it and just recieved it. No one has been rude, however I am here without a car. It ridiculous and it's not a way to treat anyone. I will be pursuing legal action very shortly if I am unable to find a resolution. They said they would have to send out certified mail to your customer. I know where you client works and hes easy t get in touch witb. However your saying it could take up to four more week before we can even continue the claim. I have never had any problems with insurance before. Someone hit me on the motor cycle two years ago it took three days for them to get everything and get in touch with their customer. My own company turn around time is a week at most to get in touch with all the parties. It has been a month and not even one step of progress. Look I understand things take time, but you need a better way of getting in touch with your clients.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint. Unique apologizes for the lack of communications, that adjuster is no longer with the company. The team supervisor took over the claim and settled it as of yesterday.
While Unique understands the complainant's frustration, after a...
thorough investigation, this claim is denied due to a coverage issue. The person driving the vehicle was an excluded driver and no coverage was afforded for this incident. Per the claim notes from 07/27/2016:
Called claimant [redacted] at 02:13 pm [redacted], spoke to claimant, advised him about coverage denial based on excl driver was driving the vehicle at the time of the accident. Sent him denial letter.
Thank you,
[redacted]
although the complainant filed a complaint with the [redacted] and this complaint becomes beyond this purview, we did notify the complainant that this policy had been canceled due to non-payment. Therefore there was no coverage for this claim.
Thank you,
[redacted]...
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the complainant for not responding to her claim in a timely manner. After further review of this policy, and checking for other policy re-writes, we have found that there was no coverage for this driver on the...
date of loss. This claim will be denied and letters will be issued.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes for not having this claim resolved sooner. At this time, an adjuster has reached out to the complainant. Her estimate is approved and the adjuster asked to return the call and speak with someone on Team A to...
settle the claim.If for some reason she cannot reach someone on Team A, she is more than welcome to email me at [redacted]@producersnational.com and I will assist where I can.
Thank you again,
[redacted]
Unique apologizes to the complainant about the lack of communications with the adjuster and her senior management has been notified of this behavior. As of today, 03/25/2016, the adjuster reviewed the file and the estimate has been approved by our Physical Damage Department. She reached out...
to the complainant and left a voicemail about this info. She has mailed him out the release form and once we receive it back, we can issue payment.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique adjusters have spoken to the complainant and it has been determined, as of 06/23/16, that the additional damage is non-loss related and therefore is a maintenance issue not caused by the accident. The photos show that...
the tires are dry rotted and the tie rods are rusted; these are not accident related issues.At this time, the file is closed and these repairs will not be paid by Unique Insurance.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Our adjuster called the insured and explained explained that we have an estimate and reviewed repair costs. Our adjuster has already faxed approval to the body shop and is in the process of issuing a check for the...
Again, this complainant had a vehicle with a great deal of betterment and rust issues. This issue was deemed non-accident related and the claim stands as is.
Thank you again,
[redacted]
I FIRST WANT TO SAY THIS INSURANCE COMPANY HAS AN A+ RATING WITH Revdex.com with all the negative complaints on YELP there's NO WAY this is accurate. I was rear ended almost 3 weeks ago have left SEVERAL messages for my claims adjuster and have yet to receive a call. Heres a brief summary of my complaint and I haven't even spoken to anybody thus far. ON Friday 1/29/16 at 4pm. I was rear ended & I received the police report Tuesday 2/2/16 I called 800-255-7828 at 10am spoke with Edwardo and provided ALL the accident information including my name address phone number make and model of my car as well as all of the insureds information directly from the police report. He advised a claims adjuster would call me with in two business days. I NEVER received a call and called their office Friday 2/5/16 I was told that they didn't have any of my information and thats why I haven't received a call although I provided ALL the information on Tuesday. I was advised my claims adjuster is Lora [redacted] and was given her phone number. I have since several voice messages with no return call. It will be going on a month before I can even speak to a claims adjuster to handle my claim. This is totally unprofessional and annoying. I will be adding my complaint to the Revdex.com there's NO WAY they should have an A+ rating with all these negative complaints. I have been in accidents several times NO FALUT on my own and things were handled and completed with in 7-14 business days.
Complaint: [redacted]
I am rejecting this response because:
Unique Insurance is unprofessional and lack customer service skills across the board. They do not have the ability to communicate at all, let alone communicate a sincere apology for inconsiderate behavior. They repeatedly confused my vehicle with the other vehicle on scene. I am unit 2. Unit 2 was struck by not only unit 1 but by unit 3 (who is their insured). As you can see, no where does it state Unit 2 struck another vehicle or that Unit 2 reversed (which they stated in the previous reply to this complaint). How would Unit 2 reverse when Unit 1 is against the back bumper? This repeated confusion can be noted in their previous message and our previous phone call. Lack of common sense, general understanding, and minimal reading comprehension is why this company deserves an F rating on Revdex.com. [redacted]
Thank you for the opportunity to respond to this complaint.
Unfortunately, the complainant has not provided a policy number corresponding to the name of this insured. And a search by name not reflect even a number remotely close to what is listed here. Without the proper information, I...
cannot investigate this complaint further.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
I am actually unsure why this complaint was filed on 02/29/2016 because I see from the adjuster's notes that Unique was in contact with the complainant on this date and explained the current status of the claim.
The adjuster...
explained that there is a coverage issue since there was no prior coverage on the Mitsubishi involved in the accident and there was undisclosed driver as her son was driving the vehicle. She was advised that we need a bill of sale and she said she would fax all the documents to us. We have notified the claimant's carrier that we have a coverage issue which we are trying to resolve. We advised the insured that she needs to complete the accident report form, and provide the police report and the bill of sale in order to continue processing the claim. She said she did not received the accident report form in the mail and we re-sent one to her. The complainant can also find the accident report form online at our website, Forms page.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant's adjuster left the company and therefore his claim was stalled. We apologize wholeheartedly for this inaction. Since then, the new adjuster has contacted Mr. [redacted] and is moving the claim forward to resolution. We...
are waiting on documents from others involved in the accident and, once received, can resolve the claim in a timely manner.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaintAfter reviewing the claims notes, I see that the team supervisor has approved a check to be issued to the complainant for her vehicleThe check will be issued either today or tomorrow then will be placed in the mail by Friday
Unique apologizes for the lack of communication between the complainant and the Claims Team.Thank you again,
*** ***
Please email a record of the overdrafts to n***@producersnational.com and I will get the fees paidI apologize I thought this was covered originallyThank you,
***
WHY ARE THEY STILL OPEN??? CLOSE THE DOORS!! THIS COMPANY IS FRAUDULENT!! It's been TWO MONTHS and I still haven't heard anythingI call everyday to follow upSomeone needs to do somethingWhy are they Revdex.com certified???
This company is ridiculous I have been waiting three months to get my car fixed no one answers the phone or return phone callsThey were so quick to take my money but refuse to fix my car
Thank you for the opportuity to reply to this complaintOur adjuster did speak with the complainant on 04/and issued information about the estimateHE also explained to her why she needed to pay more money than her deductibleOne of her tires needed to be replaced due to betterment
and we covered a portion of the tire and she is responsible for the remainderThe body shop could not let her vehicle leave without the new tire since it would have been a danger on the roadOur adjuster is contacting the complainant today to see if she is willing to move forward with the vehicle repairs.Thank you,
*** ***
WOW!!! It sounds like everyone is experiencing the same problemThey DO NOT CALL BACK!!!! They have been taking money monthly but I get B
t serviceI have been trying to reach someone since December and I cantI don't get no call backs, nor emails, no returnsThis company is not the company for insurance providersWe all need to get together and seek a lawyer!!!!
Complaint: [redacted]
I am rejecting this response because:
I understand that you have no cooperation from your client. I have submitted the police report twice and the estimate 3 times and you always say you are waiting on it and just recieved it. No one has been rude, however I am here without a car. It ridiculous and it's not a way to treat anyone. I will be pursuing legal action very shortly if I am unable to find a resolution. They said they would have to send out certified mail to your customer. I know where you client works and hes easy t get in touch witb. However your saying it could take up to four more week before we can even continue the claim. I have never had any problems with insurance before. Someone hit me on the motor cycle two years ago it took three days for them to get everything and get in touch with their customer. My own company turn around time is a week at most to get in touch with all the parties. It has been a month and not even one step of progress. Look I understand things take time, but you need a better way of getting in touch with your clients.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint. Unique apologizes for the lack of communications, that adjuster is no longer with the company. The team supervisor took over the claim and settled it as of yesterday.
While Unique understands the complainant's frustration, after a...
thorough investigation, this claim is denied due to a coverage issue. The person driving the vehicle was an excluded driver and no coverage was afforded for this incident. Per the claim notes from 07/27/2016:
Called claimant [redacted] at 02:13 pm [redacted], spoke to claimant, advised him about coverage denial based on excl driver was driving the vehicle at the time of the accident. Sent him denial letter.
Thank you,
[redacted]
although the complainant filed a complaint with the [redacted] and this complaint becomes beyond this purview, we did notify the complainant that this policy had been canceled due to non-payment. Therefore there was no coverage for this claim.
Thank you,
[redacted]...
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the complainant for not responding to her claim in a timely manner. After further review of this policy, and checking for other policy re-writes, we have found that there was no coverage for this driver on the...
date of loss. This claim will be denied and letters will be issued.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes for not having this claim resolved sooner. At this time, an adjuster has reached out to the complainant. Her estimate is approved and the adjuster asked to return the call and speak with someone on Team A to...
settle the claim.If for some reason she cannot reach someone on Team A, she is more than welcome to email me at [redacted]@producersnational.com and I will assist where I can.
Thank you again,
[redacted]
Unique apologizes to the complainant about the lack of communications with the adjuster and her senior management has been notified of this behavior. As of today, 03/25/2016, the adjuster reviewed the file and the estimate has been approved by our Physical Damage Department. She reached out...
to the complainant and left a voicemail about this info. She has mailed him out the release form and once we receive it back, we can issue payment.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique adjusters have spoken to the complainant and it has been determined, as of 06/23/16, that the additional damage is non-loss related and therefore is a maintenance issue not caused by the accident. The photos show that...
the tires are dry rotted and the tie rods are rusted; these are not accident related issues.At this time, the file is closed and these repairs will not be paid by Unique Insurance.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Our adjuster called the insured and explained explained that we have an estimate and reviewed repair costs. Our adjuster has already faxed approval to the body shop and is in the process of issuing a check for the...
repairs.Thank you,
Nick [redacted]
Again, this complainant had a vehicle with a great deal of betterment and rust issues. This issue was deemed non-accident related and the claim stands as is.
Thank you again,
[redacted]
I FIRST WANT TO SAY THIS INSURANCE COMPANY HAS AN A+ RATING WITH Revdex.com with all the negative complaints on YELP there's NO WAY this is accurate. I was rear ended almost 3 weeks ago have left SEVERAL messages for my claims adjuster and have yet to receive a call. Heres a brief summary of my complaint and I haven't even spoken to anybody thus far. ON Friday 1/29/16 at 4pm. I was rear ended & I received the police report Tuesday 2/2/16 I called 800-255-7828 at 10am spoke with Edwardo and provided ALL the accident information including my name address phone number make and model of my car as well as all of the insureds information directly from the police report. He advised a claims adjuster would call me with in two business days. I NEVER received a call and called their office Friday 2/5/16 I was told that they didn't have any of my information and thats why I haven't received a call although I provided ALL the information on Tuesday. I was advised my claims adjuster is Lora [redacted] and was given her phone number. I have since several voice messages with no return call. It will be going on a month before I can even speak to a claims adjuster to handle my claim. This is totally unprofessional and annoying. I will be adding my complaint to the Revdex.com there's NO WAY they should have an A+ rating with all these negative complaints. I have been in accidents several times NO FALUT on my own and things were handled and completed with in 7-14 business days.
Complaint: [redacted]
I am rejecting this response because:
Unique Insurance is unprofessional and lack customer service skills across the board. They do not have the ability to communicate at all, let alone communicate a sincere apology for inconsiderate behavior. They repeatedly confused my vehicle with the other vehicle on scene. I am unit 2. Unit 2 was struck by not only unit 1 but by unit 3 (who is their insured). As you can see, no where does it state Unit 2 struck another vehicle or that Unit 2 reversed (which they stated in the previous reply to this complaint). How would Unit 2 reverse when Unit 1 is against the back bumper? This repeated confusion can be noted in their previous message and our previous phone call. Lack of common sense, general understanding, and minimal reading comprehension is why this company deserves an F rating on Revdex.com. [redacted]
Thank you for the opportunity to respond to this complaint.
Unfortunately, the complainant has not provided a policy number corresponding to the name of this insured. And a search by name not reflect even a number remotely close to what is listed here. Without the proper information, I...
cannot investigate this complaint further.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
I am actually unsure why this complaint was filed on 02/29/2016 because I see from the adjuster's notes that Unique was in contact with the complainant on this date and explained the current status of the claim.
The adjuster...
explained that there is a coverage issue since there was no prior coverage on the Mitsubishi involved in the accident and there was undisclosed driver as her son was driving the vehicle. She was advised that we need a bill of sale and she said she would fax all the documents to us. We have notified the claimant's carrier that we have a coverage issue which we are trying to resolve. We advised the insured that she needs to complete the accident report form, and provide the police report and the bill of sale in order to continue processing the claim. She said she did not received the accident report form in the mail and we re-sent one to her. The complainant can also find the accident report form online at our website, Forms page.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant's adjuster left the company and therefore his claim was stalled. We apologize wholeheartedly for this inaction. Since then, the new adjuster has contacted Mr. [redacted] and is moving the claim forward to resolution. We...
are waiting on documents from others involved in the accident and, once received, can resolve the claim in a timely manner.Thank you,
[redacted]