We had a minor car accident over two months ago, we filed the proper paperwork within a week of the accident and have still not heard back from Unique Insurance We have submitted the estimates for damage and called them over times and no response! Very disappointed with their service
Thank you for the opportunity to respond to this complaintI see from the claim notes that the team supervisor reached out to him on 06/10/explaining that we have not yet heard from our insured about this matterAnd to contact us so we can set up inspection arrangementsIf the
complainant has not been able to reach back to this supervisor, he can contact me directly at *** and I can connect the two of themWe apologize for the lack of communication.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintSince *** *** filed the complaint, her claim has been settled and is now closedHer vehicle was a total loss, we have issued payments to the complainant and even just paid her sales tax for the vehicle in the amount of
$908.25.We hope this settlement will satisfy *** *** complaintThank you,
*** ***
Thank you for the opportunity to respond to this claimAfter reviewing the file, I see that a payment was issued on March 31th, The check was mailed to *** *** *** ***; it was made out to the shop and the complainant so that the body shop could not do anything with the check
until authorized by the complainantIf the check has not been received then we will need to stop payment, void the check and re-issueIs this the case? Because the complainant is not very specific in this complaint.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintSeveral of our claims associates have spoken with the complainant who is dissatisfied with the offer made to herWe offered her a fair amount and advised her that if she is dissatisfied to continue her claim with the other
claimant's carrier, which she has enactedThis complainant was involved in an evening accident and when she reversed away from the original vehicle, she backed into our insured who was driving in the other lane unaware of the accident since there were no hazard lights applied to the original two vehiclesHad she not backed up, she would not have involved our insured in this incident.Each time the complainant has spoken with a claims associate, she is demanding all damage to her vehicle be covered, which would include rusted area from a prior accidentShe has also been very rude to our claims associates and when they "hung up" on her, she was made aware that the associate was terminating the call, the last person she spoke with even noted: "I hoped she had a nice evening and ended call." It appears the complainant is not getting the response she wants and therefore becomes upset with the associate on the phoneIf a caller is abusive to our staff, I train them to end the call but to be sure that the caller is aware the call will be ended and this associate followed procedureAt this time, our offer standsThe complainant is aware that she can accept the offer, go through her own carrier or continue through the carrier of the other claimant that caused her initial accidentThank you,
*** ***
Complaint: ***
I am rejecting this response because:
I was only informed of being responsible for store once and that was roughly three weeks after the accidentAt the very least I need you guys to pay for the tow from the accident site to the store facility your driver disabled my vehicle completely and was found at fault for it the car would not have needed to be towed at all if it wasn't for his actions so I should not have to be responsible for the vehicle being towed awayOn a separate note your manager did not have to be as rude as he was to meI was simply trying to work something out because this bomb had been dropped on me of having to pay all this money for something that wasn't my faultI was not rude with him and he blatantly and endlessly insulted meUnless you guys can provide proof that you warned me previously about me being responsible for the storage I don't see that I am responsible for these feesThe least you can do is offer to pay for the tow from the accident sit to the storage yardSincerely,
*** ***
I was rear-ended by a Unique driver and after initially filing the claim I have been trying to get a hold of the company for almost a month with no phone calls returning my voicemailsIs this even a legitimate business?
Also, why is this company listed as an 'A' grade given all the negative reviews on Revdex.com and all other review sites?
One word: HEADACHE
This company hands down, is THE WORST Auto Insurance company out thereAlmost a month ago, my vehicle was hit by one of their insured drivers(I am still waiting for replacement of my vehicle)After numerous phone calls and voice mails to their company, and phone calls back, I am completely and utterly frustrated with this companyI have been hung up on during both of my conversations with *** *** and after asking to speak with a manager or supervisor, I was told he "doesn't sit by her desk, and I would have to find that information out myself" My insurance company emailed me a week ago stating that Unique insurance was accepting liability for the accidentNow, a week later, they are no longer accepting liabilityThis company needs to be shut downNO EXCEPTIONSThey are RUDE, do not keep you informed of what is going on with your claim, and then try to pin the fault on the victim instead of stepping up and taking responsibility for one of THEIR insured drivers
Thank you for the opportunity to respond to this complaintI see that Unique is still waiting on the accident report and the police report before moving forwardUnique has spoken with the insured's lien holder and spoke to the insured on 11/We explained to her that we are still
waiting on some documentationThis claim was reported on 10/13/and per the IL Department of Insurance, a company has days to use as a guideline to resolve a claimAt this time, Unique is within this guidelineOnce the paperwork is received, the resolution should occur in a timely manner.Thank you,
*** ***
I can't believe anyone would give Unique a good reviewThey don't deserve the respect I've been a client for two years and they pay $a year Two months ago I was in a car accident Unique is impossible to reachWhen my mechanic finally reached them but he received $which is $less then what he needs to repair my car I haven't received a dime for the rental car for which I spent over $so far One should receive help from their order insurance , what I received from Unique is severe anxiety
Initial Business Response /* (1000, 5, 2014/03/11) */
Contact Name and Title: *** ***, Marketing
Contact Phone: XXXXXXXXXX
Contact Email: ***@producersnational.com
Unique Insurance has settled this claimMs*** has received her vehicle and it is in working condition, outside
of radiator fluid which the body shop did not replace since there was no leak from the radiator
Unique provided a goodwill adjustment to Ms***'s rental car reimbursement extending it extra days
Ms*** has requested a damage estimate which our Claims Manager has provided via e-mailShe sent one after Ms***'s first request but evidently, she did not receive it
I also explained to Ms*** that this winter has been particularly difficult for everyone, especially body shopsThey are overloaded with damaged cars for everything from potholes to black ice collisionsThe body shop needed to order parts for repairs to her vehicle; upon arrival, the body shop noticed they were faulty, so the parts were returned and new ones were ordered and overnighted in an effort to expedite Ms***'s repairs
She placed her claim on January 27th and received her vehicle on March 8th, very good timing considering the workloads of shops these days
We have apologized to Ms*** for her inconvenience and closed her claimThank you
Initial Consumer Rebuttal /* (3000, 7, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want it to be on record that it was more than days before Unique responded, and there was no action until after I told Mr*** that I would be contacting the Revdex.com and the news stations and went on their website to put a complaint through their online system because they kept hanging up the phone on me when trying to call
This claim is not settledI do not have my car rental reimbursement, the radiator fluid was never re-filled and there was radiator damage so it obviously happened as a result of the accidentAnd after requests for the claim damage estimate, I only received the first damage estimate on today (right before getting this Revdex.com notification)It was never sent before, Mr*** himself told me to get it from the body shop, who told me to get it from UniqueI am still waiting for the 2nd damage estimate because they indicated there was more damage
How can the claim be closed when I haven't even been reimbursed for my rental reimbursement?
While I empathize with the body shop, that's their business and they should employ staff to handle the demandIt does not excuse them from proviing poor service or from notifying the owner of the vehicle or the insurance company of what is taking the delay so longAnd the length of time was not the initial complaint, it was the lack of communication and notification from UniqueI placed this complaint days after they took our car and didn't keep us informed of what was going onThen magically it was ready within days
Just like Mr*** I would be thrilled to close this case, just send me the damage estimates I've asked for times, now with this request and the reimbursement for my car rental and we can move forward
Final Business Response /* (4000, 13, 2014/04/07) */
Ms*** received her supplement todaySent via e-mail at 8:51am
Thank you,
***
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rental reimbursement check has been receivedHowever, I still have not received the 2nd estimate that indicated additional damage which is why Unique indicated it took so long
I would like the second copy that shows what the additional damage was and that was indicated was repaired
ON March 11th *** *** indicated that the supplemental estimate was still pendingI have not received that copy!
*** *** ***@uniqueinsuranceco.com
to: ***@gmail.com,
*** ***
date: Tue, Mar 11, at 4:PM
The supplement is pending
Thank you for the opportunity to respond to this complaintPer the file notes, I see that the complainant spoke with a claims supervisor todayHe explained the situation and that an adjuster would follow up with herShe said she understoodWe are waiting to hear from our insured about
the incident.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintFirst allow me to say that the timing set by the IL *** ** *** is business days to use as a guideline in settling a claimThis claim was filed on 02/22/and Unique is well within this guideline
In fact,
the adjuster has spoken to the complainant and her boyfriend several times over the past weekAt this time, the complainant is well aware of the status of the claim and what needs to be doneShe and her boyfriend have both told our adjuster they have understood the explanations and are working with the company to resolutionThe adjuster explained that we need a police report and provided the insured with her e-mail address to send the reportOnce received, we can move forward with the claimThey are aware of the monies involved and have notified the adjuster that they understood the explanation.At this time, we are waiting on the police report to move forwardThank you again,
*** ***
Thank yo for the opportunity to respond to this complaintFrom reviewing the claim file: This complainant did speak with our adjuster on 06/20, who explained about the VIN issue and explained to the complainant that he needed to contact his insurance agent to correct the issueShe told
him that Unique is not able to correct it on our end, it was his responsibility to meet with the agent to fix itHe said he understood.The adjuster then noted the coverage issue with the VIN number not on the policyUnique has ordered a police report as of 06/On 06/23, it is noted that he spoke with the team lead and she advised that we received the paperwork submitted and we will review the file and call him backShe then notes that the call was ended before she could fully explain the process, which means the caller hung up the phoneHad he continued his conversation with the team lead, he would have discovered that we need to investigate the situation fullyIt may have been agent error, but he purchased another car, same make, same model and an update did not occur. We are in the middle of looking into the situation and the IL *** ** *** provides a guideline of days to resolve an insured's claim and Unique is well within this guideline at this timeWe hope to resolve the claim sooner but until we complete looking into the matter, we do not have a decision for him at this timeThank you again,
*** ***
Thank you for the opportunity to respond to this complaintThe complainant should have received a letter of denial on this claimThis accident occurred on 01/27/and the insured's policy was canceled on 12/22/2015;Therefore there is no coverage for this date of lossUnfortunately,
the only process we can advise is that the complainant file through their own insurance companyThank you,
*** ***
This claim is in the process toward resolutionThe complainant has provided all the paperwork we need, as of nowWe received the *** report and I will ask the team supervisor to review the information in a timely mannerWe apologize for any lack of communications this complainant has
experienced.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintAt this time,I see from the claim notes that we have been in touch with the complainant and set her up for photos and estimate on 06/21/16, and we received her signed release and Unique has issued a check as of 06/29/Per the **
*** ** *** an insurance company has days to resolve a claim for a third party claimant and Unique is well within this timeframe.Thank you again,
*** ***
Its been weeks no carCar has been in shop now for monthThey need more weeks to work on the body and have not even checked the mechanical issuesCalled Unique Insurance many timesNo call back left messages! Actually they pick up and hang up on meVery rude worst company everBeen without a car since 02/01/On hold right now, wow they hung up the phoneCalled the shop earlier and they told me a panel for my car they got was very rusted and didn't want to use itReally using junk parts to put my car back together? Unique picks the shop for youBig mistake I madePlease beware!!!!
My car was hit in New York by a car insured with this company on 12/21/, I never received any email or letter from this company ever Ive been trying to reach the adjuster or his supervisor Michael *** , ive been leaving endless voicemails but nothing yet its been almost months and this is the worst company ever whats the point of even having insurance when people hits my car and gets away with it ? I might as well be insured with your comapny since you guys can make peoples lives terrible my car has been sitting on my driveway since it was hit , I emailed them the necessary paperwork including the police report , and the cost to get my car fixed since they cant send adjustor to new york I will reporting this to the Revdex.com and take further actions to get some answers , please be aware of them
Thank you for the opportunity to respond to this complaintUnfortunately, the complainant retained legal counsel therefore we cannot assist the complainant through this forum; we can only contact the complainant through their legal represenatativeI respectfully request the Revdex.com close this
complaint.Thank you again,
*** ***
We had a minor car accident over two months ago, we filed the proper paperwork within a week of the accident and have still not heard back from Unique Insurance We have submitted the estimates for damage and called them over times and no response! Very disappointed with their service
Thank you for the opportunity to respond to this complaintI see from the claim notes that the team supervisor reached out to him on 06/10/explaining that we have not yet heard from our insured about this matterAnd to contact us so we can set up inspection arrangementsIf the
complainant has not been able to reach back to this supervisor, he can contact me directly at *** and I can connect the two of themWe apologize for the lack of communication.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintSince *** *** filed the complaint, her claim has been settled and is now closedHer vehicle was a total loss, we have issued payments to the complainant and even just paid her sales tax for the vehicle in the amount of
$908.25.We hope this settlement will satisfy *** *** complaintThank you,
*** ***
Thank you for the opportunity to respond to this claimAfter reviewing the file, I see that a payment was issued on March 31th, The check was mailed to *** *** *** ***; it was made out to the shop and the complainant so that the body shop could not do anything with the check
until authorized by the complainantIf the check has not been received then we will need to stop payment, void the check and re-issueIs this the case? Because the complainant is not very specific in this complaint.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintSeveral of our claims associates have spoken with the complainant who is dissatisfied with the offer made to herWe offered her a fair amount and advised her that if she is dissatisfied to continue her claim with the other
claimant's carrier, which she has enactedThis complainant was involved in an evening accident and when she reversed away from the original vehicle, she backed into our insured who was driving in the other lane unaware of the accident since there were no hazard lights applied to the original two vehiclesHad she not backed up, she would not have involved our insured in this incident.Each time the complainant has spoken with a claims associate, she is demanding all damage to her vehicle be covered, which would include rusted area from a prior accidentShe has also been very rude to our claims associates and when they "hung up" on her, she was made aware that the associate was terminating the call, the last person she spoke with even noted: "I hoped she had a nice evening and ended call." It appears the complainant is not getting the response she wants and therefore becomes upset with the associate on the phoneIf a caller is abusive to our staff, I train them to end the call but to be sure that the caller is aware the call will be ended and this associate followed procedureAt this time, our offer standsThe complainant is aware that she can accept the offer, go through her own carrier or continue through the carrier of the other claimant that caused her initial accidentThank you,
*** ***
Complaint: ***
I am rejecting this response because:
I was only informed of being responsible for store once and that was roughly three weeks after the accidentAt the very least I need you guys to pay for the tow from the accident site to the store facility your driver disabled my vehicle completely and was found at fault for it the car would not have needed to be towed at all if it wasn't for his actions so I should not have to be responsible for the vehicle being towed awayOn a separate note your manager did not have to be as rude as he was to meI was simply trying to work something out because this bomb had been dropped on me of having to pay all this money for something that wasn't my faultI was not rude with him and he blatantly and endlessly insulted meUnless you guys can provide proof that you warned me previously about me being responsible for the storage I don't see that I am responsible for these feesThe least you can do is offer to pay for the tow from the accident sit to the storage yardSincerely,
*** ***
I was rear-ended by a Unique driver and after initially filing the claim I have been trying to get a hold of the company for almost a month with no phone calls returning my voicemailsIs this even a legitimate business?
Also, why is this company listed as an 'A' grade given all the negative reviews on Revdex.com and all other review sites?
One word: HEADACHE
This company hands down, is THE WORST Auto Insurance company out thereAlmost a month ago, my vehicle was hit by one of their insured drivers(I am still waiting for replacement of my vehicle)After numerous phone calls and voice mails to their company, and phone calls back, I am completely and utterly frustrated with this companyI have been hung up on during both of my conversations with *** *** and after asking to speak with a manager or supervisor, I was told he "doesn't sit by her desk, and I would have to find that information out myself" My insurance company emailed me a week ago stating that Unique insurance was accepting liability for the accidentNow, a week later, they are no longer accepting liabilityThis company needs to be shut downNO EXCEPTIONSThey are RUDE, do not keep you informed of what is going on with your claim, and then try to pin the fault on the victim instead of stepping up and taking responsibility for one of THEIR insured drivers
Thank you for the opportunity to respond to this complaintI see that Unique is still waiting on the accident report and the police report before moving forwardUnique has spoken with the insured's lien holder and spoke to the insured on 11/We explained to her that we are still
waiting on some documentationThis claim was reported on 10/13/and per the IL Department of Insurance, a company has days to use as a guideline to resolve a claimAt this time, Unique is within this guidelineOnce the paperwork is received, the resolution should occur in a timely manner.Thank you,
*** ***
I can't believe anyone would give Unique a good reviewThey don't deserve the respect I've been a client for two years and they pay $a year Two months ago I was in a car accident Unique is impossible to reachWhen my mechanic finally reached them but he received $which is $less then what he needs to repair my car I haven't received a dime for the rental car for which I spent over $so far One should receive help from their order insurance , what I received from Unique is severe anxiety
Initial Business Response /* (1000, 5, 2014/03/11) */
Contact Name and Title: *** ***, Marketing
Contact Phone: XXXXXXXXXX
Contact Email: ***@producersnational.com
Unique Insurance has settled this claimMs*** has received her vehicle and it is in working condition, outside
of radiator fluid which the body shop did not replace since there was no leak from the radiator
Unique provided a goodwill adjustment to Ms***'s rental car reimbursement extending it extra days
Ms*** has requested a damage estimate which our Claims Manager has provided via e-mailShe sent one after Ms***'s first request but evidently, she did not receive it
I also explained to Ms*** that this winter has been particularly difficult for everyone, especially body shopsThey are overloaded with damaged cars for everything from potholes to black ice collisionsThe body shop needed to order parts for repairs to her vehicle; upon arrival, the body shop noticed they were faulty, so the parts were returned and new ones were ordered and overnighted in an effort to expedite Ms***'s repairs
She placed her claim on January 27th and received her vehicle on March 8th, very good timing considering the workloads of shops these days
We have apologized to Ms*** for her inconvenience and closed her claimThank you
Initial Consumer Rebuttal /* (3000, 7, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want it to be on record that it was more than days before Unique responded, and there was no action until after I told Mr*** that I would be contacting the Revdex.com and the news stations and went on their website to put a complaint through their online system because they kept hanging up the phone on me when trying to call
This claim is not settledI do not have my car rental reimbursement, the radiator fluid was never re-filled and there was radiator damage so it obviously happened as a result of the accidentAnd after requests for the claim damage estimate, I only received the first damage estimate on today (right before getting this Revdex.com notification)It was never sent before, Mr*** himself told me to get it from the body shop, who told me to get it from UniqueI am still waiting for the 2nd damage estimate because they indicated there was more damage
How can the claim be closed when I haven't even been reimbursed for my rental reimbursement?
While I empathize with the body shop, that's their business and they should employ staff to handle the demandIt does not excuse them from proviing poor service or from notifying the owner of the vehicle or the insurance company of what is taking the delay so longAnd the length of time was not the initial complaint, it was the lack of communication and notification from UniqueI placed this complaint days after they took our car and didn't keep us informed of what was going onThen magically it was ready within days
Just like Mr*** I would be thrilled to close this case, just send me the damage estimates I've asked for times, now with this request and the reimbursement for my car rental and we can move forward
Final Business Response /* (4000, 13, 2014/04/07) */
Ms*** received her supplement todaySent via e-mail at 8:51am
Thank you,
***
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The rental reimbursement check has been receivedHowever, I still have not received the 2nd estimate that indicated additional damage which is why Unique indicated it took so long
I would like the second copy that shows what the additional damage was and that was indicated was repaired
ON March 11th *** *** indicated that the supplemental estimate was still pendingI have not received that copy!
*** *** ***@uniqueinsuranceco.com
to: ***@gmail.com,
*** ***
date: Tue, Mar 11, at 4:PM
The supplement is pending
Thank you for the opportunity to respond to this complaintPer the file notes, I see that the complainant spoke with a claims supervisor todayHe explained the situation and that an adjuster would follow up with herShe said she understoodWe are waiting to hear from our insured about
the incident.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintFirst allow me to say that the timing set by the IL *** ** *** is business days to use as a guideline in settling a claimThis claim was filed on 02/22/and Unique is well within this guideline
In fact,
the adjuster has spoken to the complainant and her boyfriend several times over the past weekAt this time, the complainant is well aware of the status of the claim and what needs to be doneShe and her boyfriend have both told our adjuster they have understood the explanations and are working with the company to resolutionThe adjuster explained that we need a police report and provided the insured with her e-mail address to send the reportOnce received, we can move forward with the claimThey are aware of the monies involved and have notified the adjuster that they understood the explanation.At this time, we are waiting on the police report to move forwardThank you again,
*** ***
Thank yo for the opportunity to respond to this complaintFrom reviewing the claim file: This complainant did speak with our adjuster on 06/20, who explained about the VIN issue and explained to the complainant that he needed to contact his insurance agent to correct the issueShe told
him that Unique is not able to correct it on our end, it was his responsibility to meet with the agent to fix itHe said he understood.The adjuster then noted the coverage issue with the VIN number not on the policyUnique has ordered a police report as of 06/On 06/23, it is noted that he spoke with the team lead and she advised that we received the paperwork submitted and we will review the file and call him backShe then notes that the call was ended before she could fully explain the process, which means the caller hung up the phoneHad he continued his conversation with the team lead, he would have discovered that we need to investigate the situation fullyIt may have been agent error, but he purchased another car, same make, same model and an update did not occur. We are in the middle of looking into the situation and the IL *** ** *** provides a guideline of days to resolve an insured's claim and Unique is well within this guideline at this timeWe hope to resolve the claim sooner but until we complete looking into the matter, we do not have a decision for him at this timeThank you again,
*** ***
Thank you for the opportunity to respond to this complaintThe complainant should have received a letter of denial on this claimThis accident occurred on 01/27/and the insured's policy was canceled on 12/22/2015;Therefore there is no coverage for this date of lossUnfortunately,
the only process we can advise is that the complainant file through their own insurance companyThank you,
*** ***
This claim is in the process toward resolutionThe complainant has provided all the paperwork we need, as of nowWe received the *** report and I will ask the team supervisor to review the information in a timely mannerWe apologize for any lack of communications this complainant has
experienced.Thank you,
*** ***
Thank you for the opportunity to respond to this complaintAt this time,I see from the claim notes that we have been in touch with the complainant and set her up for photos and estimate on 06/21/16, and we received her signed release and Unique has issued a check as of 06/29/Per the **
*** ** *** an insurance company has days to resolve a claim for a third party claimant and Unique is well within this timeframe.Thank you again,
*** ***
Its been weeks no carCar has been in shop now for monthThey need more weeks to work on the body and have not even checked the mechanical issuesCalled Unique Insurance many timesNo call back left messages! Actually they pick up and hang up on meVery rude worst company everBeen without a car since 02/01/On hold right now, wow they hung up the phoneCalled the shop earlier and they told me a panel for my car they got was very rusted and didn't want to use itReally using junk parts to put my car back together? Unique picks the shop for youBig mistake I madePlease beware!!!!
My car was hit in New York by a car insured with this company on 12/21/, I never received any email or letter from this company ever Ive been trying to reach the adjuster or his supervisor Michael *** , ive been leaving endless voicemails but nothing yet its been almost months and this is the worst company ever whats the point of even having insurance when people hits my car and gets away with it ? I might as well be insured with your comapny since you guys can make peoples lives terrible my car has been sitting on my driveway since it was hit , I emailed them the necessary paperwork including the police report , and the cost to get my car fixed since they cant send adjustor to new york I will reporting this to the Revdex.com and take further actions to get some answers , please be aware of them
Thank you for the opportunity to respond to this complaintUnfortunately, the complainant retained legal counsel therefore we cannot assist the complainant through this forum; we can only contact the complainant through their legal represenatativeI respectfully request the Revdex.com close this
complaint.Thank you again,
*** ***