Thank you for the opportunity to respond to this complaint.
Unique apologizes to the complainant for not resolving this issue sooner. I asked the handling team to contact him today and this is her note:
I called the insured and settled the claim with...
him. He will be taking the vehicle to Grand Ave for repairs. He was very understanding and did not express any frustration during our conversation.His vehicle will be repaired and a payment processed.
Thank you,
Nick [redacted]
Complaint: [redacted]
I am rejecting this response because:
This is the second time I have asked to keep my complaint open. I haven’t been able to respond and say that the situation is resolved because still nothing has happened from unique insurance. I don’t know how to complain about the way they have treated me enough. I want their rating to go down significantly with the Revdex.com so people stop buying insurance from this awful company. Please help me by keeping this open, I can’t afford a lawyer, and I really don’t want to sue the driver because her insurance company sucks… I don’t want to do that at all, but it seems like the only option I have unless people like you can keep pushing and helping me maybe get some resolution out of this situation. Thank you so much for your work so far… I promise you that if there is ever a resolution you will be the first to know. Sincerely,
Sincerely,
[redacted]
These people are the rudest most unprofessional bunch of mns I have ever had to deal with. They never return phone calls, their mailboxes are always full and they continuously rip people off and the [redacted] has done not a thing about it, although I was told by two different employees at the [redacted] that this company is awful and they get complaints on a daily basis. I am now trying to work through [redacted] office.
[redacted] has spoken to our company many times over the past few weeks. We received a loss notice on 11/9 and moved quickly to process the claim in a timely manner. His adjuster's supervisor spoke with him on 11/16 with an update and checks have already been processed for payments. I am confused...
as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you,
[redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claim. We have apologized and made an offer to his claim yet he continues to rebut our responses. We respectfully request the Revdex.com close this claim at this time.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the insured about the delay of his claim but I see from the notes that we did attempt to reach him but his voicemail was full. Our status adjuster could not even leave a message. I have asked another adjuster...
to contact the complainant today and update him on what he will need to provide to further pursue the claim.Thank you,
[redacted]
Thank you for the opportunity to reply to this complaint.
The claim was denied due to a lack of coverage. This accident occurred on 11/30/2016 at 2:01 AM per the IL Traffic Crash Report. However, the complainant did not bind the insurance policy until 1:28 PM on the date of loss. She did...
not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accident. And, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claim. Lastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on her.
At this time, the claim remains denied.
Thank you,
[redacted]
HOLA MUY BUENAS TARDES ,,,EMPESARE POR DEJARLE SABER EN ESTA MISIVA QUE UNIQUE ES LA ASEGURADORA MÁS PEOR DEL MUNDO , NO RESPONDEN CON PROFESIONALISMO A SUS CLIENTES ,,,MI HIJO HACE HOY 20 DÍAS NO HA RECIBIDO RESPUESTA CLARA DE SU CLAIN ,YO COMO MADRE ESTOY HACIENDO GESTIONES CON EL CONSEJAL DE MI DRISTRITO Y VOY ACUDIR DONDE SEA PRECISÓ PARA RESOLVER ESTE PROBLEMA ,,,CUÉSTEME LO QUE ME CUESTE Y COMO DE LUGAR ,,,ALGUIEN TIENE QUE ESCUCHARME PERO LO CIERTO ES QUE TRAEN A MI HIJO COMO PAPA CALIENTE DE AQUÍ PARA ALLA ,,SON LO PEOR JAMÁS VISTO EN ASEGURADORA, ,,,MI HIJO HA QUEDADO AFECTADO PSICOLÓGICAMENTE NO SOLO POR EL ACCIDENTE ,SI NO POR LA FALTA DE PREOCUPACION E IRRESPONSABILIDAD DE ESTA ANTES MECIONADA COMPAÑIA SI ASÍ SE LE PUEDE LLAMAR QUEDA DE USTEDES
BARBARA [redacted]
Wish I had known about this website before I chose Unique (not unique at all). On 4/3/2016 I backed into a car that was in my driveway. I called Unique on Monday morning as soon as they opened. Spoke to Alison. She told me my adjusters name was LaTonya S. I had to leave a message telling her to please get back with me as soon as possible. NO CALL BACK. I called again the next day and left another message. NO CALL BACK. I called Unique again the next day and the lady who answered the phone told me I had to speak with Gerri, ext. [redacted], LaTonya S.'s asst. Left a message for her. NO CALL BACK. It is now Thursday 4/14/2016 and I have yet to hear from anyone. Needless to say I cancelled this un-unique insurance today. Also, the cost to have the vehicle repaired turned out to be LESS than my deductible.
Thank you for the opportunity to respond to this complaint.
Per the notes from our adjuster, she spoke with the complainant as recent as 01/21/16 so I am not sure where the complainant says we have not been in contact with her. Ms. [redacted] said she wants to pursue repairs. We...
directed her where to take her car. We sent an assignment to the repair shop and explained to her about the payment process, including the deductible portion. She said she understood the explanation. At this time, we believe the complainant has taken her car for repairs and the claim is in process to resolution.Thank you,
[redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/16. This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for delivery. The complainant should allow at least 10 business days for...
Thank you for the opportunity to respond to this complaint which was filed on 04/19/16; one day before an adjuster contacted the complainant and resolved the claim.
Once we received the [redacted] report, we were able to verify liability and we also verified coverage with our Underwriting...
Department. Estimate was approved and payment was issued on 04/25/16 to the body shop with the complainant as the second payee on the check.This claims is listed as closed in our files and well within the 60 day guideline set by the [redacted]
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because: they do not need to get ahold of their insured to move forward to resolve this claim. They were sent the physical police report stating what had happened at the time of the accident. I have not received a rental car, have missed out on almost a month of work, and have had to pay all medical bills out of pocket since the accident on march 9th and have yet to get anywhere with this company, not even a call back.
I was told yesterday if they do not hear back from their insured that they will drop my claim due to the fact he just opened up his insurance with Unique in February and that there was an injury involved.
Again I need a rental and to settle this claim by April 24, 2016 or I will be contacting the [redacted] and will file a claim with them. There is no reason to not settle a claim with the reason being you are waiting on a response from your insured when you have a legal police report stating what had happened during the accident and that their insured was the one operating the vehicle.
Sincerely,
[redacted]
Thank you for the opportunity to provide a rebuttal.
There were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigation. Today, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the process. She also contacted the third party's carrier and they are submitting subrogation documents soon.
Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant needs to contact us directly so we can investigate their complaint further. They do not provide an insured or claimant name nor a claim number(s). They can complete the online form at our Contact Us page listing a...
Claim Issue as the reason for their e-mail. Or they can e-mail me directly and I make certain the claim is followed up by the adjuster and/or their supervisor. My email is [redacted]Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint and my apologies for it being overdue to the complainant.
After reviewing the notes, I see that Unique still has not heard from our insured. The insured has not corresponded or returned any calls. While we attempt to provide timely...
resolution to claims, when the insured does not correspond, it becomes difficult for us to resolve quickly. I will speak with the claim supervisor handling this claim and we will try to wrap up this claim as quickly as we can.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
Due to non-cooperation of by our insured, this claim was denied and letters sent to all parties involved. While the complainant may have sent his completed paperwork, our policy states that if the insured does not comply in a...
timely manner, this is a breach of contract and will force a claim denial.Thank you,
[redacted]
This company by far has the worse service, it took over 3 months to get the check for the repairs needed to fix my car due to one of Unique's customers hit my car.
I called about 20 times and no one responded to my numerous voice messages.
The customer service is not existing at this company.
I just hope that I don't get involved in an accident with a driver that carries this garbage of insurance.
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the complainant for not resolving this issue sooner. I asked the handling team to contact him today and this is her note:
I called the insured and settled the claim with...
him. He will be taking the vehicle to Grand Ave for repairs. He was very understanding and did not express any frustration during our conversation.His vehicle will be repaired and a payment processed.
Thank you,
Nick [redacted]
Complaint: [redacted]
I am rejecting this response because:
This is the second time I have asked to keep my complaint open. I haven’t been able to respond and say that the situation is resolved because still nothing has happened from unique insurance. I don’t know how to complain about the way they have treated me enough. I want their rating to go down significantly with the Revdex.com so people stop buying insurance from this awful company. Please help me by keeping this open, I can’t afford a lawyer, and I really don’t want to sue the driver because her insurance company sucks… I don’t want to do that at all, but it seems like the only option I have unless people like you can keep pushing and helping me maybe get some resolution out of this situation. Thank you so much for your work so far… I promise you that if there is ever a resolution you will be the first to know. Sincerely,
Sincerely,
[redacted]
These people are the rudest most unprofessional bunch of m
ns I have ever had to deal with. They never return phone calls, their mailboxes are always full and they continuously rip people off and the [redacted] has done not a thing about it, although I was told by two different employees at the [redacted] that this company is awful and they get complaints on a daily basis. I am now trying to work through [redacted] office.
If you are having trouble with this Insurance Company please contact the Illinois Department of Insurance and they will help you.
[redacted] has spoken to our company many times over the past few weeks. We received a loss notice on 11/9 and moved quickly to process the claim in a timely manner. His adjuster's supervisor spoke with him on 11/16 with an update and checks have already been processed for payments. I am confused...
as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you,
[redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claim. We have apologized and made an offer to his claim yet he continues to rebut our responses. We respectfully request the Revdex.com close this claim at this time.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the insured about the delay of his claim but I see from the notes that we did attempt to reach him but his voicemail was full. Our status adjuster could not even leave a message. I have asked another adjuster...
to contact the complainant today and update him on what he will need to provide to further pursue the claim.Thank you,
[redacted]
Thank you for the opportunity to reply to this complaint.
The claim was denied due to a lack of coverage. This accident occurred on 11/30/2016 at 2:01 AM per the IL Traffic Crash Report. However, the complainant did not bind the insurance policy until 1:28 PM on the date of loss. She did...
not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accident. And, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claim. Lastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on her.
At this time, the claim remains denied.
Thank you,
[redacted]
HOLA MUY BUENAS TARDES ,,,EMPESARE POR DEJARLE SABER EN ESTA MISIVA QUE UNIQUE ES LA ASEGURADORA MÁS PEOR DEL MUNDO , NO RESPONDEN CON PROFESIONALISMO A SUS CLIENTES ,,,MI HIJO HACE HOY 20 DÍAS NO HA RECIBIDO RESPUESTA CLARA DE SU CLAIN ,YO COMO MADRE ESTOY HACIENDO GESTIONES CON EL CONSEJAL DE MI DRISTRITO Y VOY ACUDIR DONDE SEA PRECISÓ PARA RESOLVER ESTE PROBLEMA ,,,CUÉSTEME LO QUE ME CUESTE Y COMO DE LUGAR ,,,ALGUIEN TIENE QUE ESCUCHARME PERO LO CIERTO ES QUE TRAEN A MI HIJO COMO PAPA CALIENTE DE AQUÍ PARA ALLA ,,SON LO PEOR JAMÁS VISTO EN ASEGURADORA, ,,,MI HIJO HA QUEDADO AFECTADO PSICOLÓGICAMENTE NO SOLO POR EL ACCIDENTE ,SI NO POR LA FALTA DE PREOCUPACION E IRRESPONSABILIDAD DE ESTA ANTES MECIONADA COMPAÑIA SI ASÍ SE LE PUEDE LLAMAR QUEDA DE USTEDES
BARBARA [redacted]
Wish I had known about this website before I chose Unique (not unique at all). On 4/3/2016 I backed into a car that was in my driveway. I called Unique on Monday morning as soon as they opened. Spoke to Alison. She told me my adjusters name was LaTonya S. I had to leave a message telling her to please get back with me as soon as possible. NO CALL BACK. I called again the next day and left another message. NO CALL BACK. I called Unique again the next day and the lady who answered the phone told me I had to speak with Gerri, ext. [redacted], LaTonya S.'s asst. Left a message for her. NO CALL BACK. It is now Thursday 4/14/2016 and I have yet to hear from anyone. Needless to say I cancelled this un-unique insurance today. Also, the cost to have the vehicle repaired turned out to be LESS than my deductible.
Thank you for the opportunity to respond to this complaint.
Per the notes from our adjuster, she spoke with the complainant as recent as 01/21/16 so I am not sure where the complainant says we have not been in contact with her. Ms. [redacted] said she wants to pursue repairs. We...
directed her where to take her car. We sent an assignment to the repair shop and explained to her about the payment process, including the deductible portion. She said she understood the explanation. At this time, we believe the complainant has taken her car for repairs and the claim is in process to resolution.Thank you,
[redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/16. This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for delivery. The complainant should allow at least 10 business days for...
delivery.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint which was filed on 04/19/16; one day before an adjuster contacted the complainant and resolved the claim.
Once we received the [redacted] report, we were able to verify liability and we also verified coverage with our Underwriting...
Department. Estimate was approved and payment was issued on 04/25/16 to the body shop with the complainant as the second payee on the check.This claims is listed as closed in our files and well within the 60 day guideline set by the [redacted]
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because: they do not need to get ahold of their insured to move forward to resolve this claim. They were sent the physical police report stating what had happened at the time of the accident. I have not received a rental car, have missed out on almost a month of work, and have had to pay all medical bills out of pocket since the accident on march 9th and have yet to get anywhere with this company, not even a call back.
I was told yesterday if they do not hear back from their insured that they will drop my claim due to the fact he just opened up his insurance with Unique in February and that there was an injury involved.
Again I need a rental and to settle this claim by April 24, 2016 or I will be contacting the [redacted] and will file a claim with them. There is no reason to not settle a claim with the reason being you are waiting on a response from your insured when you have a legal police report stating what had happened during the accident and that their insured was the one operating the vehicle.
Sincerely,
[redacted]
This complainant has filed with the [redacted]. Please close this complaint as it is [redacted]
Thank you,
[redacted]
Thank you for the opportunity to provide a rebuttal.
There were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigation. Today, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the process. She also contacted the third party's carrier and they are submitting subrogation documents soon.
Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant needs to contact us directly so we can investigate their complaint further. They do not provide an insured or claimant name nor a claim number(s). They can complete the online form at our Contact Us page listing a...
Claim Issue as the reason for their e-mail. Or they can e-mail me directly and I make certain the claim is followed up by the adjuster and/or their supervisor. My email is [redacted]Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint and my apologies for it being overdue to the complainant.
After reviewing the notes, I see that Unique still has not heard from our insured. The insured has not corresponded or returned any calls. While we attempt to provide timely...
resolution to claims, when the insured does not correspond, it becomes difficult for us to resolve quickly. I will speak with the claim supervisor handling this claim and we will try to wrap up this claim as quickly as we can.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
Due to non-cooperation of by our insured, this claim was denied and letters sent to all parties involved. While the complainant may have sent his completed paperwork, our policy states that if the insured does not comply in a...
timely manner, this is a breach of contract and will force a claim denial.Thank you,
[redacted]
This company by far has the worse service, it took over 3 months to get the check for the repairs needed to fix my car due to one of Unique's customers hit my car.
I called about 20 times and no one responded to my numerous voice messages.
The customer service is not existing at this company.
I just hope that I don't get involved in an accident with a driver that carries this garbage of insurance.