I deal with insurance companies on a daily basis for a little over 7 years now. Unique insurance is the worst by far! The claims process is such a hassle. To get from one step of the claims process to another, I've had to call for weeks straight until someone answers. The claims adjustor nor the claims manager returned my calls. I left voicemail after voicemail. Without exaggerating, I would say I've left about 50 voicemails since the claim started the end of February and called without leaving a voicemail maybe 30 times or so. I never once received a call back. It's unfortunate that people have to struggle this much. Either this company has the worst claims department ever or just the worst claims representative (Nancy [redacted] @ XXX-XXX-XXXX) and claims manager (Pat @ XXX-XXX-XXXX).
Thank you for the opportunity to respond to this complaint.
Our job is to safeguard our insured's vehicles and ensure that we service them as best as possible. The complainant is a third party claimant who we understand is frustrated by the process and we apologize this claim is taking...
longer than anticipated, but we must receive a statement from our insured before moving forward. Also, we are waiting on the [redacted] report to see if this will provide direction as to who is liable for the accident. Once we receive this information, we can proceed to having the claim resolved. Thank you,
[redacted]
They are very unprofessional... They're client was in fault of hitting me and recieved a citation and they still said I was liable and only can cover 50% of the damage. I spoke to Micheal who proceed to tell me nothing they can do and take it up with my insurance and hung up the phone
[redacted] has spoken to our company many times over the past few weeks. We received a loss notice on 11/9 and moved quickly to process the claim in a timely manner. His adjuster's supervisor spoke with him on 11/16 with an update and checks have already been processed for payments. I am confused...
as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you,
[redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claim. We have apologized and made an offer to his claim yet he continues to rebut our responses. We respectfully request the Revdex.com close this claim at this time.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the insured about the delay of his claim but I see from the notes that we did attempt to reach him but his voicemail was full. Our status adjuster could not even leave a message. I have asked another adjuster...
to contact the complainant today and update him on what he will need to provide to further pursue the claim.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Per the notes from our adjuster, she spoke with the complainant as recent as 01/21/16 so I am not sure where the complainant says we have not been in contact with her. Ms. [redacted] said she wants to pursue repairs. We...
directed her where to take her car. We sent an assignment to the repair shop and explained to her about the payment process, including the deductible portion. She said she understood the explanation. At this time, we believe the complainant has taken her car for repairs and the claim is in process to resolution.Thank you,
[redacted]
Wish I had known about this website before I chose Unique (not unique at all). On 4/3/2016 I backed into a car that was in my driveway. I called Unique on Monday morning as soon as they opened. Spoke to Alison. She told me my adjusters name was LaTonya S. I had to leave a message telling her to please get back with me as soon as possible. NO CALL BACK. I called again the next day and left another message. NO CALL BACK. I called Unique again the next day and the lady who answered the phone told me I had to speak with Gerri, ext. [redacted], LaTonya S.'s asst. Left a message for her. NO CALL BACK. It is now Thursday 4/14/2016 and I have yet to hear from anyone. Needless to say I cancelled this un-unique insurance today. Also, the cost to have the vehicle repaired turned out to be LESS than my deductible.
HOLA MUY BUENAS TARDES ,,,EMPESARE POR DEJARLE SABER EN ESTA MISIVA QUE UNIQUE ES LA ASEGURADORA MÁS PEOR DEL MUNDO , NO RESPONDEN CON PROFESIONALISMO A SUS CLIENTES ,,,MI HIJO HACE HOY 20 DÍAS NO HA RECIBIDO RESPUESTA CLARA DE SU CLAIN ,YO COMO MADRE ESTOY HACIENDO GESTIONES CON EL CONSEJAL DE MI DRISTRITO Y VOY ACUDIR DONDE SEA PRECISÓ PARA RESOLVER ESTE PROBLEMA ,,,CUÉSTEME LO QUE ME CUESTE Y COMO DE LUGAR ,,,ALGUIEN TIENE QUE ESCUCHARME PERO LO CIERTO ES QUE TRAEN A MI HIJO COMO PAPA CALIENTE DE AQUÍ PARA ALLA ,,SON LO PEOR JAMÁS VISTO EN ASEGURADORA, ,,,MI HIJO HA QUEDADO AFECTADO PSICOLÓGICAMENTE NO SOLO POR EL ACCIDENTE ,SI NO POR LA FALTA DE PREOCUPACION E IRRESPONSABILIDAD DE ESTA ANTES MECIONADA COMPAÑIA SI ASÍ SE LE PUEDE LLAMAR QUEDA DE USTEDES
BARBARA [redacted]
Thank you for the opportunity to reply to this complaint.
The claim was denied due to a lack of coverage. This accident occurred on 11/30/2016 at 2:01 AM per the IL Traffic Crash Report. However, the complainant did not bind the insurance policy until 1:28 PM on the date of loss. She did...
not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accident. And, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claim. Lastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on her.
At this time, the claim remains denied.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint which was filed on 04/19/16; one day before an adjuster contacted the complainant and resolved the claim.
Once we received the [redacted] report, we were able to verify liability and we also verified coverage with our Underwriting...
Department. Estimate was approved and payment was issued on 04/25/16 to the body shop with the complainant as the second payee on the check.This claims is listed as closed in our files and well within the 60 day guideline set by the [redacted]
Thank you,
[redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/16. This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for delivery. The complainant should allow at least 10 business days for...
Complaint: [redacted]
I am rejecting this response because: they do not need to get ahold of their insured to move forward to resolve this claim. They were sent the physical police report stating what had happened at the time of the accident. I have not received a rental car, have missed out on almost a month of work, and have had to pay all medical bills out of pocket since the accident on march 9th and have yet to get anywhere with this company, not even a call back.
I was told yesterday if they do not hear back from their insured that they will drop my claim due to the fact he just opened up his insurance with Unique in February and that there was an injury involved.
Again I need a rental and to settle this claim by April 24, 2016 or I will be contacting the [redacted] and will file a claim with them. There is no reason to not settle a claim with the reason being you are waiting on a response from your insured when you have a legal police report stating what had happened during the accident and that their insured was the one operating the vehicle.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
Due to non-cooperation of by our insured, this claim was denied and letters sent to all parties involved. While the complainant may have sent his completed paperwork, our policy states that if the insured does not comply in a...
timely manner, this is a breach of contract and will force a claim denial.Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
yes they pay for 15 days in rental and they have agree to pay an extra 3 days for rental I am going into 50 days and counting and still can not get a date on when my
car will be fixed they going to pay for 18 days I will be paying for 32 days and counting cause I still have not receive the car. My deductible is $250.00 plus the tire they are
charging me for $100.00. I work in a factory and do not make a lots of money they are draining my money, and they do not understand how I feel and why I feel this way
we are in June this is from April
Thank you for the opportunity to provide a rebuttal.
There were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigation. Today, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the process. She also contacted the third party's carrier and they are submitting subrogation documents soon.
Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant needs to contact us directly so we can investigate their complaint further. They do not provide an insured or claimant name nor a claim number(s). They can complete the online form at our Contact Us page listing a...
Claim Issue as the reason for their e-mail. Or they can e-mail me directly and I make certain the claim is followed up by the adjuster and/or their supervisor. My email is [redacted]Thank you again,
[redacted]
Thank you for the opportunity to respond to this complainant.
I see per the claim notes that this claim was resolved, paid out and closed on 03/23/16. It is my belief that the complainant must have agreed to the payout in order for this to have happened.
Thank you,
[redacted]...
I deal with insurance companies on a daily basis for a little over 7 years now. Unique insurance is the worst by far! The claims process is such a hassle. To get from one step of the claims process to another, I've had to call for weeks straight until someone answers. The claims adjustor nor the claims manager returned my calls. I left voicemail after voicemail. Without exaggerating, I would say I've left about 50 voicemails since the claim started the end of February and called without leaving a voicemail maybe 30 times or so. I never once received a call back. It's unfortunate that people have to struggle this much. Either this company has the worst claims department ever or just the worst claims representative (Nancy [redacted] @ XXX-XXX-XXXX) and claims manager (Pat @ XXX-XXX-XXXX).
Thank you for the opportunity to respond to this complaint.
Our job is to safeguard our insured's vehicles and ensure that we service them as best as possible. The complainant is a third party claimant who we understand is frustrated by the process and we apologize this claim is taking...
longer than anticipated, but we must receive a statement from our insured before moving forward. Also, we are waiting on the [redacted] report to see if this will provide direction as to who is liable for the accident. Once we receive this information, we can proceed to having the claim resolved. Thank you,
[redacted]
They are very unprofessional... They're client was in fault of hitting me and recieved a citation and they still said I was liable and only can cover 50% of the damage. I spoke to Micheal who proceed to tell me nothing they can do and take it up with my insurance and hung up the phone
[redacted] has spoken to our company many times over the past few weeks. We received a loss notice on 11/9 and moved quickly to process the claim in a timely manner. His adjuster's supervisor spoke with him on 11/16 with an update and checks have already been processed for payments. I am confused...
as to why [redacted] has even file a complaint with the Revdex.com since his claims is in the process of being completely resolved.Thank you,
[redacted]
Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claim. We have apologized and made an offer to his claim yet he continues to rebut our responses. We respectfully request the Revdex.com close this claim at this time.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
Unique apologizes to the insured about the delay of his claim but I see from the notes that we did attempt to reach him but his voicemail was full. Our status adjuster could not even leave a message. I have asked another adjuster...
to contact the complainant today and update him on what he will need to provide to further pursue the claim.Thank you,
[redacted]
If you are having trouble with this Insurance Company please contact the Illinois Department of Insurance and they will help you.
Thank you for the opportunity to respond to this complaint.
Per the notes from our adjuster, she spoke with the complainant as recent as 01/21/16 so I am not sure where the complainant says we have not been in contact with her. Ms. [redacted] said she wants to pursue repairs. We...
directed her where to take her car. We sent an assignment to the repair shop and explained to her about the payment process, including the deductible portion. She said she understood the explanation. At this time, we believe the complainant has taken her car for repairs and the claim is in process to resolution.Thank you,
[redacted]
Wish I had known about this website before I chose Unique (not unique at all). On 4/3/2016 I backed into a car that was in my driveway. I called Unique on Monday morning as soon as they opened. Spoke to Alison. She told me my adjusters name was LaTonya S. I had to leave a message telling her to please get back with me as soon as possible. NO CALL BACK. I called again the next day and left another message. NO CALL BACK. I called Unique again the next day and the lady who answered the phone told me I had to speak with Gerri, ext. [redacted], LaTonya S.'s asst. Left a message for her. NO CALL BACK. It is now Thursday 4/14/2016 and I have yet to hear from anyone. Needless to say I cancelled this un-unique insurance today. Also, the cost to have the vehicle repaired turned out to be LESS than my deductible.
HOLA MUY BUENAS TARDES ,,,EMPESARE POR DEJARLE SABER EN ESTA MISIVA QUE UNIQUE ES LA ASEGURADORA MÁS PEOR DEL MUNDO , NO RESPONDEN CON PROFESIONALISMO A SUS CLIENTES ,,,MI HIJO HACE HOY 20 DÍAS NO HA RECIBIDO RESPUESTA CLARA DE SU CLAIN ,YO COMO MADRE ESTOY HACIENDO GESTIONES CON EL CONSEJAL DE MI DRISTRITO Y VOY ACUDIR DONDE SEA PRECISÓ PARA RESOLVER ESTE PROBLEMA ,,,CUÉSTEME LO QUE ME CUESTE Y COMO DE LUGAR ,,,ALGUIEN TIENE QUE ESCUCHARME PERO LO CIERTO ES QUE TRAEN A MI HIJO COMO PAPA CALIENTE DE AQUÍ PARA ALLA ,,SON LO PEOR JAMÁS VISTO EN ASEGURADORA, ,,,MI HIJO HA QUEDADO AFECTADO PSICOLÓGICAMENTE NO SOLO POR EL ACCIDENTE ,SI NO POR LA FALTA DE PREOCUPACION E IRRESPONSABILIDAD DE ESTA ANTES MECIONADA COMPAÑIA SI ASÍ SE LE PUEDE LLAMAR QUEDA DE USTEDES
BARBARA [redacted]
Thank you for the opportunity to reply to this complaint.
The claim was denied due to a lack of coverage. This accident occurred on 11/30/2016 at 2:01 AM per the IL Traffic Crash Report. However, the complainant did not bind the insurance policy until 1:28 PM on the date of loss. She did...
not have coverage until AFTER the fact and called in the loss knowing there was no coverage for the accident. And, to clarify, the adjuster was correct in saying that the customer service representative, who took the original call, is not an adjuster and cannot provide a decision on the claim. Lastly, the complainant ended the call with our claims team supervisor, our associate did not hang up on her.
At this time, the claim remains denied.
Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint which was filed on 04/19/16; one day before an adjuster contacted the complainant and resolved the claim.
Once we received the [redacted] report, we were able to verify liability and we also verified coverage with our Underwriting...
Department. Estimate was approved and payment was issued on 04/25/16 to the body shop with the complainant as the second payee on the check.This claims is listed as closed in our files and well within the 60 day guideline set by the [redacted]
Thank you,
[redacted]
Per this complainant's policy notes, we issued a check to her on Tuesday, 05/17/16. This complaint was filed the next day which is the same day as her check went into the mail so it is now in the hands of the [redacted] for delivery. The complainant should allow at least 10 business days for...
delivery.Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because: they do not need to get ahold of their insured to move forward to resolve this claim. They were sent the physical police report stating what had happened at the time of the accident. I have not received a rental car, have missed out on almost a month of work, and have had to pay all medical bills out of pocket since the accident on march 9th and have yet to get anywhere with this company, not even a call back.
I was told yesterday if they do not hear back from their insured that they will drop my claim due to the fact he just opened up his insurance with Unique in February and that there was an injury involved.
Again I need a rental and to settle this claim by April 24, 2016 or I will be contacting the [redacted] and will file a claim with them. There is no reason to not settle a claim with the reason being you are waiting on a response from your insured when you have a legal police report stating what had happened during the accident and that their insured was the one operating the vehicle.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
Due to non-cooperation of by our insured, this claim was denied and letters sent to all parties involved. While the complainant may have sent his completed paperwork, our policy states that if the insured does not comply in a...
timely manner, this is a breach of contract and will force a claim denial.Thank you,
[redacted]
This complainant has filed with the [redacted]. Please close this complaint as it is [redacted]
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
yes they pay for 15 days in rental and they have agree to pay an extra 3 days for rental I am going into 50 days and counting and still can not get a date on when my
car will be fixed they going to pay for 18 days I will be paying for 32 days and counting cause I still have not receive the car. My deductible is $250.00 plus the tire they are
charging me for $100.00. I work in a factory and do not make a lots of money they are draining my money, and they do not understand how I feel and why I feel this way
we are in June this is from April
Thank you for the opportunity to provide a rebuttal.
There were multiple vehicles involved in this incident and the adjuster has to ensure all the information is provided for a thorough investigation. Today, 03/11/2016, she contacted the complainant to provide an update, next steps and explain the process. She also contacted the third party's carrier and they are submitting subrogation documents soon.
Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant needs to contact us directly so we can investigate their complaint further. They do not provide an insured or claimant name nor a claim number(s). They can complete the online form at our Contact Us page listing a...
Claim Issue as the reason for their e-mail. Or they can e-mail me directly and I make certain the claim is followed up by the adjuster and/or their supervisor. My email is [redacted]Thank you again,
[redacted]
Thank you for the opportunity to respond to this complainant.
I see per the claim notes that this claim was resolved, paid out and closed on 03/23/16. It is my belief that the complainant must have agreed to the payout in order for this to have happened.
Thank you,
[redacted]...
[redacted]