Unique does apologize for the delay in the processing of the claim however, per the complainant's policy, the policy is not extended to a rental vehicle for physical damage.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is not true, denial letter was faxed to unique insurance company the same day of request October 3, 2016 from [redacted] & Associates and also from the at fault
driver insurance company [redacted] Company. Proof can be provided if needed, this is a example of the lack of updates and cooperation from this company I'm speaking about. I have done everything they asked of me in a timely manner and I get nothing but misinformation and delays
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant spoke with our adjuster on March 7, 2016. The adjuster notified her that she can take her vehicle to one of our preferred vendors to have it repaired. If she chooses to take it to a shop of her own, we will pay what...
our estimate entails and she will be responsible for the difference, per our policy. We negotiate prices with our vendors to ensure the best possible rates for our customers which other shops may not offer.The adjuster also suggested that if she was dissatisfied with out policy and procedures that she file a claim with her own carrier and allow them to subrogate for damages. Lastly, I would like to point out that the IL [redacted] has set a guideline of 60 days for an insurance company to use a goal for resolving a claim, Unique is well within this mark. Now, the claim is in the hands of the complainant and we await her decision.
Thank you,
[redacted]
I waited as long as I would to write this review. I had an accident on October 19 and after the other driver's insurance refused to pay what was reasonable I decided to go through my own insurance. It has been an uphill battle from the beginning. My adjuster was changed (without my knowledge) and I have yet to talk to the adjuster handling my claim now. The supervisor does not answer my calls either. I was told that I had some paper work that I would receive weeks ago that has not come. I have even gone to the website to send an email about the claim to no avail. The customer service is deplorable and I want people to think twice before getting this company as their insurer.
My car was stolen and found days later after it had been crashed by the thieves. I submitted a claim, and took it to the shop for the estimate within hours of hanging up- thinking it could be resolved soon. After been on hold for 40 minutes, then been hung upon and having to wait another 30 minutes to get someone on the phone I was told to just wait. I asked for a time frame and the adjuster simply responded she did not have a time frame because it all depended on how many estimates where in front of me. Its been days and I have not heard anything nor have my calls been returned. An insurance company is suppose to make things easier for one, that's why we pay, not more stressful. I can not live without a car for who knows how long nor can I afford to rent a car for what its seems might be months after reading some complains. There are so many similar complains and I am sure we are not the only knows dealing with this stressful ordeal. How can a business be run like this and be represented by the Revdex.com?
The complainant has agreed to two offers now; the original offer and the one with goodwill adjustments, she even told our claims associate that she was satisfied with the adjustments. While Unique can understand her frustration, contractually, we have gone above and beyond to satisfy this complainant. The tire betterment is not covered in her policy and we have explained this to the complainant. At this time, we ask the Revdex.com to respectfully close this complaint as it is clear that this complainant will not be satisfied in the end contrary to her original statements.
Thank you,
[redacted]
Can you say "SHOULD NOT BE BUSINESS"! Unique Insurance should be shut down! We have waited over a month just to get a window fixed. This so called company has no remorse for ANYONE! Frustration & Headaches is what you will get!
Thank you for the opportunity to respond to this complaint.
Unique Insurance apologizes to the complainant wholeheartedly. The adjuster's supervisor reviewed the file and said that for some unforeseen reason, the check had not been issued. He will speak with the adjuster about this...
situation. Unique regrets the error and a check has been processed and is in the mail to the complainant.Best,
[redacted]
Thank you for the opportunity to reply to this complaint.
At this time, I see from the claim notes that payment has been issued for the primary estimate and the supplement. Unique apologizes for the delay in processing and I will further investigate as to why this occurred. It seems that...
everything is in motion for a complete resolution. We are waiting on a denial letter from the claimant's carrier, which the complainant's mother said she will provide. Once received, we can review for the uninsured motorist portion of the claim.Thank you,
[redacted]
Thank you for the opportunity to respond to this complaint.
We are unsure why this gentleman is so abrasive in his complaint outside of the fact that he is dissatisfied with the outcome. Unique discovered a coverage issue pertaining to this claim. The insured did not have coverage on the...
date of loss therefore this claim is denied. The insured's coverage was canceled effective 12/29/2015. The adjuster should have sent out denial letters once coverage, or lack thereof, was established. If she has not, we will make certain this happens posthaste.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint. Since there were multiple vehicles involved in this accident, Unique needed time to gather all the evidence. While some folks are quick to step up and follow process, sometimes others are not as quick. In this case, I reviewed the file...
with the team supervisor and he is allowing the adjuster too move forward with the complainant's claim and a check will be issued for his claim.Thank you again,
[redacted]
The complainant says that she sent in the [redacted] report but after reviewing the file and going online to check its availability on [redacted] we still have no record of the [redacted] report. If the complainant can tell us who she sent it to, how it was sent and which address, this would help considerably in finding it.
Thank you,
[redacted]
I was in an accident on 3/3/16.. and was hit by someone insured with unique. That person was given a ticket for it being there fault. I filed my claim the next day and have yet to be in contact with my adjuster lora! It's going on 20 days.. my car is totaled , so I have no vehicle to get myself to and from work everyday. This has been a huge inconvenience. I've left my adjuster voicemails as well as emails and I get nothing in return! My car is sitting at the tow yard accruing storage fee's , this is absolutely ridiculous. I have never had such horrible customer service in my life.
This was a horrible experience! My car had vandalism, I had to fix all broken windows on my car and it took these people a whole month to be able to fix my car! Outrages! I blame them for that and they made pay more than my $500 deductible and called it advanced charges! The lady that took care of my claim didn't send a person to the auto shop to check my car and give the auto shop an approval to fix my car. When I called three days later since my car arrived to see when it would be ready the lady had told me she couldn't touch the car until my insurance company says, its ok. I called my company and the lady never answers her phone its always her voice mail she didn't get back to me two days later. she said, she did send some one to approve my car, I told her if she can still call anyways and tell the auto shop that and she said no. It took me various of calls to finally get them to call and it turned out nobody did go. Then they decided to charge me for advance charges.
Thank you for the opportunity to respond to this complaint.
Per the file notes, this complainant has spoken with Unique since the claim was filed so I am not sure what the complaint is here. She filed the claim on 05/12 and we spoke with her again on 05/17. It was explained to her that...
several items were needed and we assigned a tow to her vehicle to the auto body shop. An adjuster will be in contact with her once we receive the requested information.Thank you,
[redacted]
Thank you fore the opportunity to respond to this complaint.
The complainant should have an issue with his insurance agent, not Unique. Unique Insurance does not issue SR-22s on six month policies and the complainant has a six month policy. He should speak with his insurance agent about...
getting an SR-22 put in place. We are sorry if he was misled when purchasing his insurance policy but Unique is not at fault here.Thank you,
[redacted]
At this time, we have received an estimate but no photos for this claim. I have not received any emails from the complainant and I can assure you, I receive emails at [redacted] all day. Usually, I even check my Bulk Mail to see if anything is hidden there.
The complainant can try sending the info to [redacted] as well. This is the supervisor for the team handling this claim.
Thank you,
[redacted]
Unique Insurance, they are [redacted] in sheep clothing... this company should be closed down today!!! I've paid my car insurance on time, about 2 months ago a deer ran into my car. I called Unique in the hpoes that they will do what was needed to handle my claim... Robin [redacted] was my contact person... I left her messages, I only got a few returned phone calls, but that endedand then I would call and sent to voice mail after voice mail... one time I called she actually answered the phone, but I'm sure she thought I did not know... what she did not know my laywer was on the on the other end of my phone... I'm in the process of filling a lawsuit aganist them... they will not get away with this! No company will and can be successful stealing from its customers!!
Unique does apologize for the delay in the processing of the claim however, per the complainant's policy, the policy is not extended to a rental vehicle for physical damage.
Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is not true, denial letter was faxed to unique insurance company the same day of request October 3, 2016 from [redacted] & Associates and also from the at fault
driver insurance company [redacted] Company. Proof can be provided if needed, this is a example of the lack of updates and cooperation from this company I'm speaking about. I have done everything they asked of me in a timely manner and I get nothing but misinformation and delays
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
The complainant spoke with our adjuster on March 7, 2016. The adjuster notified her that she can take her vehicle to one of our preferred vendors to have it repaired. If she chooses to take it to a shop of her own, we will pay what...
our estimate entails and she will be responsible for the difference, per our policy. We negotiate prices with our vendors to ensure the best possible rates for our customers which other shops may not offer.The adjuster also suggested that if she was dissatisfied with out policy and procedures that she file a claim with her own carrier and allow them to subrogate for damages. Lastly, I would like to point out that the IL [redacted] has set a guideline of 60 days for an insurance company to use a goal for resolving a claim, Unique is well within this mark. Now, the claim is in the hands of the complainant and we await her decision.
Thank you,
[redacted]
I waited as long as I would to write this review. I had an accident on October 19 and after the other driver's insurance refused to pay what was reasonable I decided to go through my own insurance. It has been an uphill battle from the beginning. My adjuster was changed (without my knowledge) and I have yet to talk to the adjuster handling my claim now. The supervisor does not answer my calls either. I was told that I had some paper work that I would receive weeks ago that has not come. I have even gone to the website to send an email about the claim to no avail. The customer service is deplorable and I want people to think twice before getting this company as their insurer.
My car was stolen and found days later after it had been crashed by the thieves. I submitted a claim, and took it to the shop for the estimate within hours of hanging up- thinking it could be resolved soon. After been on hold for 40 minutes, then been hung upon and having to wait another 30 minutes to get someone on the phone I was told to just wait. I asked for a time frame and the adjuster simply responded she did not have a time frame because it all depended on how many estimates where in front of me. Its been days and I have not heard anything nor have my calls been returned. An insurance company is suppose to make things easier for one, that's why we pay, not more stressful. I can not live without a car for who knows how long nor can I afford to rent a car for what its seems might be months after reading some complains. There are so many similar complains and I am sure we are not the only knows dealing with this stressful ordeal. How can a business be run like this and be represented by the Revdex.com?
The complainant has agreed to two offers now; the original offer and the one with goodwill adjustments, she even told our claims associate that she was satisfied with the adjustments. While Unique can understand her frustration, contractually, we have gone above and beyond to satisfy this complainant. The tire betterment is not covered in her policy and we have explained this to the complainant. At this time, we ask the Revdex.com to respectfully close this complaint as it is clear that this complainant will not be satisfied in the end contrary to her original statements.
Thank you,
[redacted]
Can you say "SHOULD NOT BE BUSINESS"! Unique Insurance should be shut down! We have waited over a month just to get a window fixed. This so called company has no remorse for ANYONE! Frustration & Headaches is what you will get!
Thank you for the opportunity to respond to this complaint.
Unique Insurance apologizes to the complainant wholeheartedly. The adjuster's supervisor reviewed the file and said that for some unforeseen reason, the check had not been issued. He will speak with the adjuster about this...
situation. Unique regrets the error and a check has been processed and is in the mail to the complainant.Best,
[redacted]
Thank you for the opportunity to reply to this complaint.
At this time, I see from the claim notes that payment has been issued for the primary estimate and the supplement. Unique apologizes for the delay in processing and I will further investigate as to why this occurred. It seems that...
everything is in motion for a complete resolution. We are waiting on a denial letter from the claimant's carrier, which the complainant's mother said she will provide. Once received, we can review for the uninsured motorist portion of the claim.Thank you,
[redacted]
This is the worst insurance company around, 0 customer service, no returned calls.
Thank you for the opportunity to respond to this complaint.
We are unsure why this gentleman is so abrasive in his complaint outside of the fact that he is dissatisfied with the outcome. Unique discovered a coverage issue pertaining to this claim. The insured did not have coverage on the...
date of loss therefore this claim is denied. The insured's coverage was canceled effective 12/29/2015. The adjuster should have sent out denial letters once coverage, or lack thereof, was established. If she has not, we will make certain this happens posthaste.Thank you again,
[redacted]
Thank you for the opportunity to respond to this complaint. Since there were multiple vehicles involved in this accident, Unique needed time to gather all the evidence. While some folks are quick to step up and follow process, sometimes others are not as quick. In this case, I reviewed the file...
with the team supervisor and he is allowing the adjuster too move forward with the complainant's claim and a check will be issued for his claim.Thank you again,
[redacted]
The complainant says that she sent in the [redacted] report but after reviewing the file and going online to check its availability on [redacted] we still have no record of the [redacted] report. If the complainant can tell us who she sent it to, how it was sent and which address, this would help considerably in finding it.
Thank you,
[redacted]
I was in an accident on 3/3/16.. and was hit by someone insured with unique. That person was given a ticket for it being there fault. I filed my claim the next day and have yet to be in contact with my adjuster lora! It's going on 20 days.. my car is totaled , so I have no vehicle to get myself to and from work everyday. This has been a huge inconvenience. I've left my adjuster voicemails as well as emails and I get nothing in return! My car is sitting at the tow yard accruing storage fee's , this is absolutely ridiculous. I have never had such horrible customer service in my life.
This was a horrible experience! My car had vandalism, I had to fix all broken windows on my car and it took these people a whole month to be able to fix my car! Outrages! I blame them for that and they made pay more than my $500 deductible and called it advanced charges! The lady that took care of my claim didn't send a person to the auto shop to check my car and give the auto shop an approval to fix my car. When I called three days later since my car arrived to see when it would be ready the lady had told me she couldn't touch the car until my insurance company says, its ok. I called my company and the lady never answers her phone its always her voice mail she didn't get back to me two days later. she said, she did send some one to approve my car, I told her if she can still call anyways and tell the auto shop that and she said no. It took me various of calls to finally get them to call and it turned out nobody did go. Then they decided to charge me for advance charges.
Thank you for the opportunity to respond to this complaint.
Per the file notes, this complainant has spoken with Unique since the claim was filed so I am not sure what the complaint is here. She filed the claim on 05/12 and we spoke with her again on 05/17. It was explained to her that...
several items were needed and we assigned a tow to her vehicle to the auto body shop. An adjuster will be in contact with her once we receive the requested information.Thank you,
[redacted]
Thank you fore the opportunity to respond to this complaint.
The complainant should have an issue with his insurance agent, not Unique. Unique Insurance does not issue SR-22s on six month policies and the complainant has a six month policy. He should speak with his insurance agent about...
getting an SR-22 put in place. We are sorry if he was misled when purchasing his insurance policy but Unique is not at fault here.Thank you,
[redacted]
[redacted] [redacted]
Thank you,
[redacted]
At this time, we have received an estimate but no photos for this claim. I have not received any emails from the complainant and I can assure you, I receive emails at [redacted] all day. Usually, I even check my Bulk Mail to see if anything is hidden there.
The complainant can try sending the info to [redacted] as well. This is the supervisor for the team handling this claim.
Thank you,
[redacted]
Unique Insurance, they are [redacted] in sheep clothing... this company should be closed down today!!! I've paid my car insurance on time, about 2 months ago a deer ran into my car. I called Unique in the hpoes that they will do what was needed to handle my claim... Robin [redacted] was my contact person... I left her messages, I only got a few returned phone calls, but that endedand then I would call and sent to voice mail after voice mail... one time I called she actually answered the phone, but I'm sure she thought I did not know... what she did not know my laywer was on the on the other end of my phone... I'm in the process of filling a lawsuit aganist them... they will not get away with this! No company will and can be successful stealing from its customers!!