Universal AdCom

Revdex.com:I appreciate their timely reply.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided they do not try to swindle me in the future. The recording they claim to have attached should also have my statement that "I do not do business over the phone nor do I do business without a proposal and proof." Their interpretation of that as my agreeing to being invoiced shows their efforts to con unsuspecting people into a contract that is not legally binding by law as outlined by the FTC's Telemarketing Sales Rule. Regards, [redacted]

We are
showing that we have worked with [redacted] since April 20, 2015. [redacted] is the person that entered into the Endorsement. We have provided tote
bags to the library in the past. We have shipped tote bags for the library to
use to put the books in when people check out...

books. In the Endorsement it
stated (It is understood that the undersigned shall call on local businesses,
or other entities in the local community to coordinate sponsorship for the tote
bags) Ms. [redacted] read this before she signed the agreement. No customer is
under any obligation to place another ad space from one edition to the next. We
have no record of a cancelation from [redacted]. Cancelling the
agreement is not a problem if that is what they want, but in the agreement it states
to cancel the agreement that it needed to put it in writing. Ms. [redacted] sent
us the logo to use on the tote bags and our PR department called her back to
add the phone # and address. We were not notified of any problem from [redacted]. I have attached the signed Endorsement Letter for your review
and it is giving us permission. We hope that Ms. [redacted] just forgot she signed
up with us and everything is okay. Please advise if we need to pull the
endorsement.

We are
showing 3 invoices for [redacted] in 2015. We are showing that [redacted]
is the person that placed the orders (Recordings attached). [redacted] placed 2 ads in January and one ad in March. We only send invoices to customers that verify the orders with the verification department. We...

called [redacted] from our accounts receivable when her invoice became due on 2 of the accounts that she had placed and offered her a discount to resolve the open invoices. [redacted] talked
with 2 departments each time she placed an order for advertising a sales
department that make the calls to business to see if they would like to
advertise on our products and the Verification/ Quality Assurance department that
verified the order with [redacted] each time she placed an order. We have
Partnership Agreements with [redacted] and the [redacted] (Signed
Endorsements attached) and the City of [redacted] is a distribution
(signed agreement attached). We have one account that has not been printed yet
that [redacted] placed on 3-27-2015 it is Invoice # [redacted] that we will cancel
and refund (recording is attached) We do not show that anyone from [redacted] has ever called our Customer Service Office concerning their account or has called asking to be placed on the Do Not Call list. We will place [redacted] on our Do Not
Call list today and it may take up to 30 days to come off of all call sheets.
We will do everything possible to keep you from receiving another call. Under
Federal Law there is no Do Not Call List for business to business. We do not
want to call a business, if they are not interested and waste their time no
more would we want to waste our time.  We
apologize for any misunderstanding this has caused.

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">W...⇄ /> are showing invoices for [redacted] We show that Theresa
Reed is the person that placed the advertising with our company on June-9-2016.
[redacted] talked with the quality assurance department to verify her order
(Recording attached). The
recording with quality assurance was the last call she had before the invoices
went out to her. We show on this call she verified 4 ads to go to print, each
account was $600.00 they gave her a 10% discount on each ad for paying the
account the same day. The products that are being shipped to her are paid. The
invoices in the boxes are for shipping not a bill, in bold print it states “Please
disregard if this invoice has already been paid”. We have placed Whidbey
Residential Rentals Inc on our do not call list. We apologize for any
misunderstanding this may have caused.

We are showing an invoice #[redacted] for [redacted]. We show that [redacted] is the person that placed the
advertisement for the [redacted] T-shirts. [redacted] placed
the advertisement on 7-31-2015. The account receivable department did call him a
few times after...

the account became 30 days old. The account was paid the same
day he verified the order with the Quality Assurance Department and was printed
and shipped on 10-5-2015 (Signed UPS deliveries attached). We always state that
we are Fanfare Sports Marketing when calling the business in the area of a
given school. We let the business know that we are working with the school to
get them t-shirts, cups, sports bottles and flying disks whatever the school
signs up to receive. We would never tell someone that we are at the school and
like he stated our business name and phone # are on caller ID, why would we. We
only work schools that we have signed partnership agreement with and provide products
to those schools. We show that we had a signed Partnership Agreement with [redacted]
[redacted] and have been sending the school products for several years (See
attachment). We show that [redacted] is the person that signed with us in
2014 and is still in effect today. We have been sending products to [redacted]
[redacted] for as far back as 2008 we have always worked with the athletic
director. We have been providing sport and school products to schools all over
the US for many years we have been in business for over 40 years. We provide
them with many types of products at no cost to the schools, so that they can
use them as fund raisers or as give a ways to their communities. We in good
faith are taking this account to a 0 balance. We have also placed [redacted] on our Do Not Call List. We apologize for any misunderstanding
this has caused you or your business.

We are
showing several invoices for [redacted] Heating & Air Conditioning
on different products that we offer. We are showing the last order was on July
25, 2017 invoice # [redacted]ordered by [redacted] I cancelled the invoice from
July 25 due to it was not printed. We received a...

letter from [redacted] Zone
Heating & Air Conditioning on August 24, 2017 that stated that they have
been telling our company to stop calling and they were receiving invoices that
they did not want. They are never under any obligation to order advertisement
from our company. We are not showing that anyone from [redacted] Zone
Heating & Air Conditioning has ever called in to be placed on the Do Not
Call List. We do not send invoices automatically every quarter as she has
stated, each order is verified with our Quality Assurance Department. This
complaint could have been avoided, if the company had called in to our customer
service department. Our customer service representatives would have been happy
to go over the invoices and the delivery of the products with them. We have
placed [redacted] Heating & Air on our Do Not Call List it may take
up to 30 for your phone # to be removed. We apologize for any misunderstanding
this may have caused you or your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Revdex.comMESSAGE:
I received another copy of the invoice In dispute ([redacted]) In the mail today with PAST DUE stamped onthe invoice.As discussed, I received resolution from your office stating ln good faith the balance would be taken to -0· and they would put me on a do not call list. I responded that I accepted the resolution.Thank you for your help In this matter.
Revdex.comMESSAGE FROM BUSINESS:
We are so sorry the invoice came out. Invoice # [redacted]  has been taken to a 0 balance. No collection efforts are being made on this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is non- satisfactory to me but given they gave me no choice but to take the small refunded amount in fear I would not get any of my money back due to the fraud business tactics I chose to take the small refund they offered and will NEVER EVER do business with them again, never recommend them to anyone nor ever have anything good to say about this company and their business tactics. 
Regards,
[redacted]

[redacted]
We have done nothing wrong. We always call our
repeat customers first to give them the first opportunity to advertise their
business on our products. Our customers are under no obligation to place
another ad with us. We offer them first choice of spot and sizes before we call
on an area. We have the recordings of the verification on each call.  Our quality assurance department state on each
call that you are purchasing a new advertisement space.  Please feel free to contact me if you would
like to review the recordings I will be happy to play them for you. My contact
information is [redacted]. We are here to help companies
get their name out into public and generate new business. Again we apologize
for any misunderstanding this has caused.
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The signature is not from our staff. The order was not accepted nor ordered by us. As you can see, the order was apparently done BEFORE the school was even signed on, therefore, fraudulent and/or based on fraudulent information. I have not received any shipment from the MULTIPLE names this business operates under.  We have not and will not ever utilize this very deceptively operated, multiple named "business".  
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is the person that placed the advertising with our company on the [redacted]
Middle School T-Shirts on 9-2-2015. [redacted] verified the order with the
verification quality assurance department (Recording...

attached)and she gave them
an e-mail [redacted] to
send the invoice.  The invoice was e-mailed
to her on 9-2-15 as she requested. The invoice has our 800# and a local # on it
that has not changed and has been the same # for several years. We are not sure
what phone # she called, but I checked the phone # as well to make sure that we
were not having a problem and customer service answered both phone #’s listed
on the invoice. We have contacted [redacted] and discounted the advertisement
for her and sent her a proof of the ad and made corrections for her on that
proof. We feel we have resolved this with the customer. We apologize for any
misunderstanding this may have caused.

Complaint: [redacted]
I am rejecting this response because:  The business runs a deceptive operation to obtain business. I did not contact the company. I never heard of this company until I received a call from Teddy Brown stating that I could support the school and work with buyers to...

purchase homes for those moving into a new subdivision close to the school. After receiving the shirts, I was surprised to see only 2 T-shirts. For the amount of money that I spent I thought I would receive a box of at least 50 shirts. But that was no the case. After receiving the shirts, I called the school and spoke to the receptionist and she was unaware of anything that I was talking about. She said she would ask the administrator and get back with me. After calling back, she stated that no one knew anything about this subject. I think the company should change the way they do business or they won't be in business very long. I am glad to receive a refund
and I will not be dealing with them any more.I want to that Revdex.com for their assistance in resolution in this matter.
Regards,
[redacted]
Revdex.comMESSAGE:
Complaint: [redacted]
I am rejecting this response because:  The business runs a deceptive operation to obtain business. I did not contact the company. I never heard of this company until I received a call from [redacted] stating that I could support the school and work with buyers to purchase homes for those moving into a new subdivision close to the school. After receiving the shirts, I was surprised to see only 2 T-shirts. For the amount of money that I spent I thought I would receive a box of at least 50 shirts. But that was no the case. After receiving the shirts, I called the school and spoke to the receptionist and she was unaware of anything that I was talking about. She said she would ask the administrator and get back with me. After calling back, she stated that no one knew anything about this subject. I think the company should change the way they do business or they won't be in business very long. I am glad to receive a refund
and I will not be dealing with them any more.I want to that Revdex.com for their assistance in resolution in this matter.
Regards,
[redacted]

We are
showing an invoice # [redacted] and #[redacted] for [redacted] & Suites. We
show that [redacted] is the person that placed the advertising for the Map
Calendars and Tote Bags. Ms. [redacted] verified the advertisement with the quality
assurance department as they confirmed all of the...

information was correct with the
order. The call was recorded with Ms. [redacted] and we explained that, we had the
recordings available, we tried several times to call back to play the
recordings for Mrs. [redacted] (recording attached). We have a Letter of Endorsement
with Madison County Clerk Office signed by [redacted] – Chief Deputy Clerk. In
April 2017 Ms. [redacted] spoke to our accounts receivable department and she
cancelled the invoices from 4-24-17 and they were taken to a 0 balance. I have
cancelled the two invoices [redacted] and [redacted] from 3-14-17 that you will clearly
hear Ms. [redacted] order. Ms. [redacted] stated that she felt pressured into paying for
the ads, but we have never received payment on these accounts. We feel that
this complaint could have been avoided if Ms. [redacted] had called into our
customer service department. We apologize for any misunderstanding this may
have caused.

We are an advertising business. The advertisement that was purchased was for the [redacted] Community Guide Magnets. He stated on his original complaint that we told him they would be distributed through the city. The way we get them distributed through the city and county is with our distributions we set up in the county. We send the customers 2 magnets so that they can see what their advertisement looks like that is being handed out. In good faith we will  printing 100 more magnets to send to him to hand out if he would like, please let us know.  We have already sent out all of the magnets that we printed to the distribution points. He was charged for his advertisement to be on the magnets that were distributed by the city offices. He was not charged for his complimentary magnets that were sent to him. We apologize for any misunderstanding this may have caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the understanding that they are canceling the orders and we don't owe them $4500?They conveniently have sent me another box and bill under another name that we DID NOT request.  I want to be put on their Do Not Call List. 
Regards,
[redacted]

Roman";mso-bidi-theme-font:minor-bidi;
mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">W...⇄ /> are showing an invoice #[redacted] for [redacted]. We show that [redacted]
is the person that placed the advertising with our company on the [redacted] T-shirts. [redacted] Spoke to the quality assurance department
to verify her order (Recording attached). Ms.
Johnson (in the recording) corrected the verifier, when she was verifying a
school out of Louisiana she asked her what school it was for and then corrected
her by telling her that it should be for Springhouse Middle School. We invoiced
her for the correct school (See attached). At no point in the conversation does
she tell them that she does not want the advertisement. We show that invoice #
[redacted] is outstanding. We
apologize for any misunderstanding this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]