Universal AdCom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]Interesting you chose that recording, I would like you to attach the recording with Laura prior to that call on 4/8/15, where she tells me I WAS obligated to renew. I ended the call with 'ok you too' because believe it or not, I do have manners. Or pull the recording from October when I tried to cancel and was yelled at and hung up on. And I would seriously LOVE to believe that I am truly on a no-call list, but received a call JUST YESTERDAY asking about advertising for the community calendar. Cancel my order from 4/8/15 (since I haven't received it yet), refund my money, and actually put me on a NEVER CALL AGAIN list, and only then will I feel my dispute is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The recording Adcom provided was not the entire recording. They cut out the part where the supervisor said we were not obligated. We will turn this over to our attorney. 
Regards,
[redacted] [redacted]

We are
showing two invoices -  # [redacted] and Inv
# [redacted] for [redacted]. We show that [redacted] is the person that
placed the advertising with our company on the [redacted] [redacted] t-shirts And [redacted]. We were working with [redacted] at [redacted]...

[redacted] to get them free products to hand outs for the [redacted]. We also helped the community business owners advertise on the
products to make them free handouts for the radio at the parade. The radio
station signed up with us to receive many of our items. The parade was in March
2015 and all of the products were shipped to the Radio station In February 2015.
We were not working with the Parade Marshall or the person that was head of the
event, so I’m sure they did not know who we were. We sent both invoices to [redacted] that stated it was with Universal Adcom and the description was Radio
Station [redacted] I have attached the UPS tracking sheets that shows
that the radio signed for the product. [redacted] had the [redacted] Event on their website showing them handing out the products back
in March. We don’t show that [redacted] has ever called into our customer
service department with his concerns. Our customer service department would
have provided all of the information he needed to show him the products did get
distributed with his advertisement on them. We apologize for any
misunderstanding.

Complaint: [redacted]
I am rejecting this response because:This in no way addresses the problem that UAC continually calls and misrepresents who they are with. They claim to be "with the Chamber" or "with Desoto County" when they call. I sent a certified letter to them on August 21, 2017 (copy of letter attached) to let them know that any further communication should be through our attorney. Yet, they continue to call. This is quickly becoming harassment. So, I am requesting yet again that they cease ALL contact with [redacted] including any and all of our 14 branches. We want no further communication from UAC, or ANY of their affiliates (Totes to Go, etc.). Very Sincerely,
[redacted]

We are
showing an invoice # [redacted] for [redacted] & [redacted]. We show that [redacted] is the person that placed the advertising with our company on 9-22-2016
(Recording attachment). The advertisement was for the [redacted]/ [redacted].
We do show that [redacted] called in...

yesterday and informed us that Mr.
[redacted] did not have the authority to place advertising for the company. [redacted] in our accounts receivable department cancelled the ad and took it to a 0
balance. [redacted] has in the notes that he played the recording for Mr. [redacted]y to
let him hear that Mr. [redacted] told our quality assurance department, that he had
authority to place the ad and that is why the account was placed. The account was
taken to a 0 balance yesterday. I will place [redacted] on our Do Not
Call List today. We apologize for any misunderstanding this may have caused.

We are
showing that we have worked with La Grange Park Public Library since January 1,
2013. [redacted] is the person that entered into the Endorsement. We have
provided tote bags to the library for the past 2 years. We have shipped 6
shipments of toted bags for the library to use to put the...

books in when people
check out books. In the Endorsement it stated (It is understood that the
undersigned shall call on local businesses, or other entities in the local
community to coordinate sponsorship for the tote bags) [redacted] read this
before she signed the agreement (see attachment). Our sales representatives always call our
repeat business first to give them first opportunity to keep their spot on the
tote bags. No customer is under any obligation to place another ad space from
one edition to the next. Someone called in to cancel this agreement on may 4,
2015 and stated that they called in and cancelled this in March of 2015. We
checked our call accounting and do not show that anyone for this library called
in March. This person also stated they faxed in a cancellation we asked what
fax # did you send it to and no information was given to us. Cancelling the
agreement is not a problem, but in the agreement it states to cancel the
agreement that it needed to put it in writing. We did pull the tote bags from
the sales representative, but we have not received anything in writing to
cancel the endorsement as of today’s date. We have had a good relationship with this library and do not understand what has happened. We do not feel this complaint should
be held against our company.

We are
showing an invoice # [redacted] for [redacted]. [redacted] is the
person that placed the order for advertising with us on 4-29-2015 for the [redacted] Historical Maps. We show that the verification/quality assurance
department verified the order with [redacted] and upon that call...

she gave a verification
code of a maiden name [redacted] for the advertisement to go to print. We were
unable to find a verification recording on this call. We have taken this
account to a 0 balance and no further collection efforts will be made on this
account. We will also be placing [redacted] on our Do Not Call
List. We apologize for any inconvenience this has caused you and your business.

We are showing an invoice #[redacted] for ** [redacted].
We show that [redacted] is the person that placed the advertisement for the [redacted] T-shirts. [redacted] placed the advertisement on 1-20-2015. The
account receivable department did call him a few times after the account...

became
30 days old, but no one would have told him that his account would go to
collections. The account was not that old. The account was paid on 3-2-2015 and
was printed and shipped on 3-18-2015. We only work schools that we have signed
partnership agreement with and provide products to those schools. We show that
we had a signed Partnership Agreement with [redacted] and have been
sending the school products for several years (See attachment). We are showing we
have a signed Partnership Agreement with [redacted] School. We show that [redacted] is the person that signed with us in 2013 and is still in effect today. We
have been providing sport and school products to schools all over the US for
many years we have been in business for over 40 years. We provide them with
many types of products at no cost to the schools, so that they can use them as
fund raisers or as give a ways to their communities. We are not showing that
anyone from ** [redacted] has ever called into our customer service department,
to be placed on our DNC List. I have placed them on our DNC List today. We
apologize for any misunderstanding this has caused you or your business.

We are
showing an invoice # [redacted] for [redacted] **. We show that [redacted] is the person
that placed the advertisement on the [redacted] Community Guide Magnets on
9-19-2014. Porsha from our accounts Receivable department took this account to
a 0 balance on 2-18-2015 due to the advertisement...

had an error. We apologize
for the letter. The notes were on your account, but she didn’t change the
status to non-collect due to the error. Our computer data base generates
letters by the status of the account. Customer Service could have cleared this up for you the notes were on the account. Please feel free to contact us at any time at [redacted]. We apologize for the confusion on our
part.

We are showing an invoice #[redacted] for [redacted]. We show that [redacted] is the person that placed advertisement with our company. The ad was placed on 3-21-2017 for Single Advertiser Pizza Magnet. Single Advertiser doesn’t mean you will be the only business we sell, it means you...

will be the only company on the magnets you purchase and no other business will be on the same magnet with you. The product was printed and delivered to Dominos Pizza (proof of delivery attached) It shows by the weight of the box that they received more than 100 copies of the magnets. We show 911 magnets total were printed and that two boxes have been shipped to Dominos Pizza and one of the two boxes was returned to us refused delivery. In good faith we are crediting Ms. Cooke back $1900.00 back on her credit card the amount that she paid with discount. We are unable to pay any of the interest that she may have been charged by her credit card company. We apologize for the inconvenience.Thank you,[redacted]

We are
showing that [redacted] was a customer of our since in 2013. We do
not show any current or outstanding account with our company. The last
advertisements that [redacted] placed with us was in May and November
of 2013. I do not understand why anyone would call you and...

tell you that you
have a second half of anything 2 years later. We are doing the second edition
for 2015 for the [redacted] Community Guide Magnets for the year, but you
are under no obligation to place an advertisement for your business on it. We
want to apologize if the sales representative made you feel that you were
obligated in any way. We always call our repeat customers first to give them
the first opportunity to advertise their business on our products. Our
customers are under no obligation to place another ad with us. We offer them
first choice of spot and sizes before we call on an area. You are in no way under
any obligated to place another order after the first ad is printed. The
advertisement that you purchase is a onetime charge. It was stated that the
[redacted] Sheriff Office had no knowledge of the community guide magnets.
We show that the Sheriff’s Office signed up with us as an endorser on our
community guide magnets (see attachment). They have cancelled with us since
then, they cancelled in 2014. [redacted] did business with us when
the endorsement was still in good standings. We apologize for any
misunderstanding and inconvenience this has caused you and your business.

We are
showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the advertising with our company on
the [redacted] Community Guide Magnets on 4-29-2015. [redacted]
verified the order with the Quality Assurance Department and paid...

the same day (Recording
attached). The product was printed and delivered to [redacted] on 7-24-2015
(UPS Tracking attached). [redacted] did call in to see where the
product was and became angry and ask for the ad to be cancelled on 6-23-15 we
explained to him that the product was in production and that it was too late to
cancel the order that they had already started the printing process on them he
did hang up on customer service when he called. The sales representative let
the customers know that it will take 10 to 12 weeks for delivery. We have
distribution and endorsements set up in the counties that we do community guide
magnets in. We let the customers know who we are working within the county not
that we are any kind of county government office. In [redacted] we have an Endorsement
with the [redacted] Sheriff Office, [redacted] Police Department, [redacted] Library and Radio Station [redacted] (See attachment). We send 2 copies
of the printed product to the customers so that they can see the advertisement
that we printed with their business on them, the rest of the product goes to
the endorsers and distribution points, so that they can hand them out free to
the public.

In response to the rejection - We have cancelled the three invoices # [redacted] as I stated. I have attached copies of all three invoices and wrote on each of the accounts they were cancelled and taken to a 0 balance. Please see attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they will pull the endorsement that they mentioned and never use our name to charge people for advertising.  I have had complaints from some of the companies they have called here saying that they continue to print things and bill the company after the original order.  The pawn shop that they most recently used had that complaint as well.  I have instructed staff not to even open anything from them again.  We want nothing from them.
Regards,
[redacted]

We are
showing several invoices for Denver Insurance on different products that we
offer. We agree there were 4 invoices from 10-3-2017 that we showed were
ordered and verified. When the customer called in and stated that they had only
placed one order not 4 ads. The accounts receivable...

representative ([redacted]) did exactly
what she should have done, she pulled the verification recording and played it
for the customer. When listening to the recording of the verification with our
quality assurance department, [redacted] questioned the recording because it was not perfectly
clear to the customer that they were purchasing 4 ads at $495.95 each. [redacted]
went to her supervisor and was told to call the customer back and let them know,
we were cancelling all 4 accounts from 10-3-17 even the one they said they did
order. [redacted] called the customer back to inform them of the canc[redacted]tion. [redacted] also
informed them that she would place Denver Insurance on our Do Not Call List. We
feel like we have already resolved this customers issue and do not understand
why we have a Revdex.com complaint.

We are
showing 4 invoices for [redacted] Refrigeration. We show that [redacted] is the
person that placed the advertising on 1-12-2018. For advertisement on
Montgomery County Community Guide, Calendars, Magnet Conversion Chart that are
distributed by City of Red Oak. The products have not been...

printed and I’m able
to cancel the 4 ads for the customer. No payment has been made so no refund is
due. We are showing that Ms. [redacted] did verify the ads with our quality assurance
department when gave permission for the ads to go to print. I have attached the
recording for your review. We have taken the 4 accounts to a 0 balance and no
payment is due at this time. I have also placed [redacted] Refrigeration on our Do
Not Call List. Please allow 30 days for the calls to completely stop. We
apologize for any inconvenience this may have caused you and your business.

We are
showing an invoice# [redacted] for Mary Kay. We show that [redacted] is the
person that placed the order for the advertising on the [redacted]
School Sports Bundle. I show that we have a signed agreement with [redacted] School High School and we have faxed all of the...

agreements to the
school as well (copy of agreement attached). Ms. [redacted] stated that she
disregarded the invoice that we set to her back on August 28, 2017. Ms. [redacted]
could have called our customer service department when she received the invoice
and cancelled the ad. I have also attached the recording of [redacted]
placing the ad and verifying the order with our quality assurance department. She
stated in her closing that we were not working with the school and we do have
an open ended agreement with them. The past school official wrote on the
agreement to keep it open so that we did not have to contact them every year.
He did not relay that information when he left the school and no one contacted
us to update our contact name. I have taken invoice # [redacted] for Mary Kay to a
0 balance and have placed her on our Do Not Call List. Please give 30 days for
your phone number to be removed from all call lists. We apologize for any
misunderstanding this may have caused.

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is
the person that placed the order for the advertising on 6-12-15. [redacted] verified
the order with the verification department and gave them a date of birth as 10-1-1957
as the verification code for the ad...

to be processed. Customer also signed an
order conformation (see attachment). [redacted] mailed in a payment of
$150.00 on the invoice and we received it on 7-6-2015 leaving a balance on the
invoice. On 9-29-2015 the account was still outstanding and [redacted] from our
accounts receivable department called [redacted] for the balance of the
invoice. [redacted] paid $300.00 and on her master card and received a discount
and the account is paid in full. We have a recording of that call and I have
attached it to this complaint. I feel [redacted] forgot about the call with
[redacted] and do not feel this complaint should be held against our company. We
have verification of every order that [redacted] has ever ordered
(recordings or signature) [redacted] did not run her credit card without her promotion
as she stated. We do not feel a refund is due in this case. I hope the documentation
I have attached will help straighten up the confusion on this matter. We
apologize for any misunderstanding this may have caused.

We are
showing [redacted] has been a customer of ours since June
2015. In the last three years [redacted] has advertised on
three of our Yuma County Maps. We are showing the invoice # [redacted] for the Yuma
County Maps was ordered by Judy [redacted]. I’m not...

sure what this complaint is
regarding other than Ms. [redacted] is stating that they are not sure the order was
placed. We have a recording of Ms. [redacted] verifying the order with our Quality
Assurance Department. I have attached the recording for your review. The maps
were delivered to the S[redacted] Department and the Yuma
[redacted] for distribution. We send a couple of the maps to the advertisers,
so that they can see their ads that will be distributed. We always call our
repeat customers first, profit or non-profit business to give them the first
opportunity to advertise their business on our products, and keep their spot
and price before we call on other business to fill the maps. We have no way of
knowing if a company is a non-profit business we are an advertising company and
give every business the opportunity to advertise. The business has the choice
to say yes or no, if they want to advertise their company on our products. We hope
this has answered this complaint and apologize for any misunderstanding this
may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I did accept the offer originally, as they advertised themselves as being a part of the [redacted] government. This was on April 29. On June 23, I did call the representative, as a web search revealed that this business was not a member of the Revdex.com, which made me concerned of a scam. I did call their office, and I did become rude, as a 5 minute, 15 question conversation was only met with, "Sir, I can only tell you they are in production". From a company that already had our money, I honestly expected more, and thought I was being given the run around. It was after this conversation that I canceled our payment.As for what they actually sent, on July 28, I received 2 magnets in the mail, with an invoice for almost $600. This is most certainly NOT what we discussed over the phone, and confirmed, etc. What I was originally told was that they were making magnets for the county, and they wanted to know if we wanted our names on them. As part of the discussion, I agreed to 1,000 magnets, and was assured that these would be for our distribution, from our place of business. Otherwise, why would I even order 1,000? 1,000 units is not their standard unit for sale. The sales pitch was that they were making the magnets anyway. The sales pitch was not, "Hey, the county wants to make some magnets to hand out, and we want you to pay for them." Sorry, but that is not how the discussion went, and that is not what I agreed to pay for. I agreed to pay for 1,000 magnets, not 2.  The agreement was for 1,000 magnets, at my place of business, not 2 magnets. We refuse to pay almost $600 for 2 magnets!There are 18 businesses listed on this magnet, so now there must be 10s of thousands of these magnets around, of which we were only special enough to get 2, when we agreed on 1,000, when we paid for 1,000. 
Regards,
[redacted]