Universal AdCom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the refund, it does show that you are a reputable business after all. Look forward to receiving the refund
Regards,
*** ***

We are showing several Invoices for *** ***We show that *** *** is the person that placed the orders for the advertising to be printed and he verified the ad with our quality assurance departmentThe last order we show was on 2-14-invoice # *** for ** *** *** ***
Guide MagnetsI have attached the recording for your reviewWe are showing that all of the invoices that we have for Hernando Library are paidThe last order that was shipped to them was August 16, for the second print for Invoice # *** at no charge to the customer, and an invoice was placed in the box for shipping, so that the customer can match it up with their recordsI have attached the last verification recording of *** *** confirming the orders to go to printOn the last recording he asked about the order that he placed for the mapsOn 2- 27-someone from their account payable department called after receiving the invoice and we went over all of the invoices at that time, and they paid the open invoices that they hadAgain let me state that the product that they received was already paidWe apologize for any misunderstanding this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you, Universal Adcom, for doing the right thing.
Regards,
*** ***

In good faith, we will take their outstanding invoice to a balanceWe have shown that the account was ordered and there has been nothing removed from the recording as was statedWe have placed * * * *** *** on our Do Not Call List

We are
showing two invoice’s for *** *** *** * *** *** for We
show that *** *** is the person that placed the order for advertising
on the Morgan County Map/ Calendars on 6-17-Invoice # ***We show that
*** *** placed the order for the Calendar
Magnets 7-1-Invoice #
*** (I have attached both recordings) I’m not sure why Mr*** *** is stating that we cut his voice into two recordings because we have two
different recordings one that is *** *** and the other is Dennis
CampbellWe show that invoice # *** was cancelled for the Calendar Magnets
on 9-8-when Mr*** stated that they did not want two accounts they
only wanted to pay for the one invoiceThe sales representatives let the advertisers
know that the single ad products are good for a year and the magnet material products
have even a longer shelf lifeI have placed *** *** *** * *** *** on our Do Not Call List today please
allow days for your number to be removedWe apologize for any
misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank You, I Know they keep saying it was approved but they must not of been clear on what was going to happenSo thank you for your help they cleared this up for us.
Regards,
*** ***

We are
showing an invoice # *** for *** *** ***We show that *** *** is
the person that placed the advertising with our company on the *** ***
High School T-Shirts on 3-20-*** *** verified the order with the
Quality Assurance Department (Recording attached)In
the recording you will
hear the Quality Assurance Representative inform *** *** that the call was
being recordedWe sent the invoice on 3-20-and someone from Mor Beauty
Salon called in (sorry no name was given) and we informed them that the call
was recorded and that we could play it for themWhile we were pulling up the
recording they hung the phone upWe have left several messages for someone to
call us back concerning the outstanding invoice with no return callsIn good
faith we have taken this account to a balance and placed *** *** *** on
our do not call list

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are
showing that * * *** * *** Inc has been a customer of our since November
We always call our repeat customers first to give them the first
opportunity to advertise their business on our productsWe appreciate your
business for the past yearsWe will put * * *** * *** Inc on
our do
not call listWe are not showing that anyone from * * *** * *** Inc ever
called customer service to be placed on the Do Not Call List, they would have
been happy to do this for themWe will do everything possible to stop the
callsUnder Federal Law there is no do not call list for “business to
business” but we will remove your numberThank you for being a customer and we
apologize for any inconvenience this has caused you and your business

We are
showing an invoice# *** for *** *** *** ***We show that *** *** is the person that placed the order for the advertising. *** *** verified the order with the
verification department and gave them a maiden name Camarro as the verification
code for the ad to be
processedThe verification department let her know that
it was for football seasonThe football season for this school year was
already ending when she placed the adThe advertisement that she placed is for
football season 2016-that starts at the beginning of the school year of 16-
The T-Shirts are printed and ready to go to the schoolWe do a mass shipment for
the school year at the end of the year and again when school reopens for the next
school yearWe are not taking advantage of you or trying to take your money,
if we send them to the school to soon than they might use them for the wrong
school year and than that would cause a different problem all togetherThe
shirts are scheduled to be delivered to you and the school in the next weeks
I hope this clears up any confusion that may have happenedYou will receive
your samples in the next couple of weeks at the same time the school receives
their shirtsPlease feel free to contact me personally *** *** at ***
for any questions or if you would like tracking information on product

We are
showing that *** *** has been a customer of our since July We
do not show any outstanding account with our companyWe do not understand why
one of our representatives would tell you that you owed $1,when the most
you have ever placed with our company was $
*** *** does one
ad a year from the history that I’m showingThe last advertisements that *** *** placed with our company was in May of this yearWe always call
our repeat customers first to give them the first opportunity to advertise
their business on our productsOur customers are under no obligation to place
another ad with usWe offer them first choice of spot and sizes before we call
on an areaYour company has always paid for your accounts in a timely manner
or the day of placing the advertisementWe have conducted an internal
investigation into this matter, and would like to inform you that we have
parted ways with the representative that worked this Sumter County, AL area
Even though we were unable to find a recording to your business from our
representative, we felt this was very seriousWe do not condone this type of behavior
from any of our sales staffOur repeat business is what has built this company
over the last yearsWe hate to lose you as a customerWe have place *** *** on our do not call listWe apologize for any inconvenience this
has caused you and your business

The order from 4-8-has been delivered to *** *** *** *** ** the package was signed for on 5-27-by *** at 11:a.mWe have placed your business on the do not call listIt does take about days to be completely removed from all paper work that might already be printedWe do not want to waste your time if you are not interested in advertising your business with usI feel you think you have been wronged and in good faith I will refund the last order for you of $back on your credit card todayWe do apologized for any misunderstanding this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please speak with *** *** *** *** - he is the district manager of ***'s managing stores, including the *** *** *** *** stores that are in dispute.*** will clarify for you that ***'s are PROHIBITED by franchise agreement from participating in any advertising program especially with magnets.Universal Adcom has no such agreement with ***'sThe district manager will clarify that fact.We were scammed for $2,and we want our back 100% in the form of a check made out to: *** ***This has been going on since November and I want my money back NOW.The ONLY resolution is a $2,check made out to *** *** delivered to:*** *** *** * ***
*** *** ***
*** ** *** ***
*** ** *** I want this check delivered within 10-business days
Best Regards,
*** ***
Revdex.com
MESSAGE FROM BUSINESS:*** ***We did contact the general manager *** *** as you had askedWe informed *** ***n that *** *** the president of their *** was the person that had signed the endorsementWe also let him know that we would follow up with *** *** to find out what we needed to doWe have tried to contact *** *** for weeks now and he has not returned any of our callsNo one was scamming you as you stated in your complaintWe have had some kind miscommunication between our company and ***The *** is in a breach of contract with us and we will address that issue with themWe do not feel this is your problem and apologize to youWe have credited back $2,to the credit card that was used for the purchase of the advertisementI’m sorry we were unable to send a check in your name, due to the name on the credit card that was used was *** ***When a credit card is the form of payment we have to reverse the charges back to the ***e account that was used to pay the accountAgain we apologize for the issues we had with *** and hope you have a blessed year.( Please see attachments.)I have also attached the credit back and the endorsement letters Thank you*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Firstly, I agreed to receive information about the promotion but did not commit to anything over the phone. They will disagree with this saying that because I agreed to the email I agreed to everything, untrue. Yes, I did respond to the email and I did not realize it was a no response email. Sending a no response email with a supposed invoice is in itself questionable. Shortly after the email I answered a call from the sales rep and told her then that I did not want to participate. The had misrepresented themselves by stating that another business in the area was involved when they were not. She told me that all the bags had been printed already. I told her at that time that their decision to print them before they had money from me was their problem. They then sent me two bags (as proof!)which was only a fraction of the amount I was supposed to receive in the scam they thought they had sucked me into In another phone call I told them I was not paying anything and to please leave me alone. The representatives were very aggressive, threatening and rude. Since then they have sent me invoices that I returned with notes saying I had not received the bags nor did any of the managers at the *** recall ever receiving any bags, I had read about their bad scams online and told them that I would not do business with them. THEN THEY SENT ME A BOX WHICH I ASSUME HAD THE BAGS IN IT!!!!!! I returned the box unopened via UPS because I did not want ANYTHING from these people. That box, by the way ,came more than months after the original phone call and after I had told them several times that I did not want anything from them or would I pay for anything. This company has a bad reputation and needs to realize that they did not suck me into their scam and leave me alone. Also, another business in the area did send them the money and have never received anything from them.
Regards,
*** ***

We are
showing an invoice #*** for *** *** *** ***We show *** *** Is
the person that placed the advertisement for *** *** *** *** on
7-16-We are showing that the advertisement was placed for basketball
multi ad T-Shirts not footballWe sent *** *** an
invoice that had
basketball not football T-Shirts on it (see attached)We apologize if the
t-shirts should have been for football and we had them set up for basketball,
it had to be a mistake on our endNo one was trying to scam your company it
was a mistake we had the t-shirts for the wrong seasonWe did print the shirts
and shipped them to the schoolIn good faith we have put a credit back on your
credit card for $that is what was paid on the accountWe apologize for
any misunderstanding and inconvenience this has caused you and your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:We actually never cancelled the accountIt sounds like the business is trying to cover themselves by cancelling the "Past Due" amount.This company is known to get businesses to agree to one promotional item, and then call them saying that they have also agreed to a second promotional orderMultiple times on the call, I tell the company that I had already paid for the *** High can cooziesThe second invoice that came to us that was marked "Past Due" was for *** CountyNever in the conversation did I ever agree to anything for *** County.I would highly recommend that no business ever agree to any form of advertising with this companyAs you can see from this and all the other complaints here, this company is unscrupulous and is taking advantage of small business owners who are only trying to do good for their communities
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have asked them to take me off of their call list and have clearly told them I have no interest in doing any business with them Thank You ***
Regards,
*** ***

We are
showing three invoices *** *** * *** for *** *** *** *** *** is the person that placed the advertisements
with us on the *** *** *** Concession Cups, Sports Bottles and the T-Shirts on 10-19-He
verified the orders with the quality assurance department (recording attached)
*** *** did say he would call back after he checked out something and she
told him that she could set him up on a day invoice and he said okThe verification
person also told him if he needed to break the invoice up into payments or if
he wanted to take advantage of the discount to call backHe actually never
talked with a manager he only talked with his account holder she also played
the recording for himHe threatened to turn us into the Revdex.com if we did not
cancel the advertisementHis account holder in our accounts receivable
department cancelled the three orders because he refused to pay the accountsWe
do not produce single ad products for the school without paymentWe hope this
clears up any confusion on this matter