Universal AdCom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is reasonable to me.  Should I receive any calls after the 30 days, I will take further action. I do want it to be known that this business has not provided all of the recordings they have of conversations with me. Many many people at that company have been told to never call here again, and somehow we still get phone calls. Had I known they would be such a pain, I would've kept tract of all the info. The way they do business is completely unethical.
Regards,
[redacted]

We are showing that Tolle Automotive has been a customer of our Since September 2009. We show that [redacted] is the person that has been placing ads with our company. We do not show any outstanding invoices for Tolle Automotive. The only invoices you would be receiving at this time would be...

paid and coming in the box with the product. The invoice in the box have on them disregard if this has already been paid they are only in the box for shipping. We are showing that [redacted] did speak with [redacted] and [redacted] and they cancelled 4 ads for her due to she  claimed that she was mislead into buying 4 ads. The last thing we want to do is confuse our customers this is why we have a verification department that go over what they have purchased.  The first thing they say is thank you for buying the new ad today on ____. We have placed Tolle Automotive on our Do Not Call List under Federal Law there is not a DNC List for Business to Business. We will do everything we can to stop any further calls. We have blocked [redacted] in our system, if you have any other phone number that needs to be blocked please call and let us know what those numbers are. We apologize for any misunderstanding this has caused you and your business.Thank you,[redacted]

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is the person that placed the advertising with our company on 2-3-16. The
advertisement was for the [redacted] County Bags going to [redacted] Chamber of
Commerce. We do show that this account was paid in full...

4-5-16. I talked with
[redacted] myself after she talked with [redacted] from customer service, I did
apologize for the way she felt she was getting no help from him. [redacted] was
very upset that we did more than one bag for the chamber and her ad was not on
all of the bags. I explained to [redacted] that we do call all of the chamber
members and we have to give all the business a chance to advertise on the
chamber bag. We could not put all on the advertisers on one bag. She was also
upset due to she felt she did not give final approval on the ad copy, but she
verified with the quality assurance department what was going to be on the ad copy.
I explained to [redacted] that our invoice that she received was in the box of
product that was shipped to her and that it is put in the box for shipping the
invoice does state “Please disregard if this invoice has already been paid”. I
did take the account to half and refunded $150.00 back on her credit card on
5-3-16. Again we apologize for any misunderstanding.

We are
showing an invoice #[redacted] for [redacted] Community Health Center. We show
that [redacted] is the person that placed advertisement with our company. Ms.
Tanton placed an ad for the [redacted] County Community Guides on 2-24-2017. When Ms. [redacted] asked to see what she was buying the...

verification representative walked her through the website so she could see a community guide and the size of her ad space (recording attached). We
showed that [redacted] Community Health Center was set up to receive a proof
before print. Ms. [redacted] cancelled the ad with us on 3-19-2017, so the proof was
pulled at that time and stopped. We have Endorsement Letters with the [redacted]
County Sheriff’s Office, [redacted] County Health Department, Mt. [redacted] Safe House
and Safford Police department (See attachments). We were not working with the
chamber on this product. Invoice # [redacted] has been cancelled and I have placed
[redacted] Community Health Center on our Do Not Call List. We apologize for
any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below
Regards,
[redacted]
I have been telling them since early this year I do not want any other orders and to be removed from there calling lists. this was going on way before may. I would have not ordered anything if I new in jan and feb I was not ordering. on order [redacted] I was told the same thing they could take me off lists once paid. I finally paid and I disputed that order as well since I have been telling them to not to reach me at all. but, I paid it to stop the nonsense. not two weeks after it was paid I started getting calls on [redacted]. I know I got a call this spring to verify order and told her I did not want. she sd then she needed to find someone to fill the spot. told her she will need to. she hung up on me. I have gotton that response a few times from this company. I would not have accepted a order in may after telling them since early this year I did not want anymore calls. I don't see where they sent the recording with voice date on it so we can verify it was may of 2015. I still stick to I did not order. I have asked them to stop calling for months before hand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are
showing an invoice # [redacted] for ** [redacted] Store. We show that [redacted] is the person that placed the advertisement with our company. We show
that the advertisement was a single ad product and they are sent directly to
the business. I want to apologize for you not receiving a...

return call. The map
that we use on our product is sent to us by a third party company and they
assure us that they are up to date. We have cut a refund check for you in the
amount of $409.95 you should receive it in the mail in a few days. We apologize
for the errors on the map.

We are
showing an invoice #[redacted] for [redacted]. We show that [redacted]
is the person that placed the advertising with our company on the [redacted] High School T-shirts. [redacted] Spoke to the quality assurance
department to verify his order (Recording attached). We only...

work
schools that we have signed partnership agreement with and provide products to
those schools. We show that we have a signed Partnership Agreement with [redacted] High School and have been sending the school products for several
years (See attachment). We show
that [redacted] account is still outstanding and we have not received payment
at this time. We apologize for any misunderstanding this may have caused.

We are
showing an invoice # [redacted] for [redacted] We show that [redacted] is the
person that placed the advertisement with our company (recordings attached). In
the recording you will hear [redacted] was referring to the e-mail to send
to [redacted] for the ad copy. [redacted] does agree to...

the advertisement as you
will hear. On 8-14-15 [redacted] called in and said that if we did not have
a recording that she wanted it cancelled, well we did have a recording and our customer
service did try to call her back to let her hear the recording. We do not
tamper with the recordings and you can hear the back ground noise never stops.
The recordings are to show that the advertisements are placed and are there to
protect both parties. The advertisement was cancelled when we spoke with [redacted]
on 11-3-15 and she was informed it was taken to a 0 balance. We have placed [redacted] on our Do Not Call List and we apologize for any misunderstanding this
may have caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Yes, each call starts out like that.  Just because I sd I was with to place orders does not mean I did.   You Don't say what's in the rest of the call.  U ended it with I am auth to place orders.   Which I am, does not mean that's a acceptance of what you were selling.  Please send via this link where I can listen to all of call..it needs to be voice dated to ensure lts the same call.   Like I sd I have denied every order this year..  Maybe a listen to the one I paid and hear I requested no calls and was told it could not do until that was paid because then there would be more.    Your claim is only on a few sentences of 1 call, and yes there where many more calls.  I would get two sometimes 3 a day after I sd do not call.

Revdex.com:
I will accept the refund and consider this issue resolved. I do want to remain on the do not call list for all products. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I was told I was speaking to the top manager, and she assured me that these would in fact be cancelled (after an hour long conversation, fighting this issue). However, in the businesses response, they mention that we had never in fact spoken to a manager. I want to make sure that these invoices are in fact cancelled. I would like to see an invoice with a zero balance, so I know that there is no chance this company will be putting these invoices through to collections.
Regards,
[redacted]

We show that
Moseley Insurance has 4 invoices with our company. Two of the accounts invoice
# [redacted] and [redacted] are in our shipping department and have already been
printed. The other two accounts that were ordered on 8-16-16 invoice # [redacted]
and # [redacted] I have cancelled. I have already issued...

a credit of $900.00 to be
returned to your credit card. I want to apologize on behalf of the company if
you felt forced into buying the advertisement. We always call our repeat
customers first to give them the first opportunity to advertise their business
on our products, and keep their spot and price before we call on other business
to fill the community guide magnets, maps, or any other product.  Your company is under no obligation to place
an ad from one edition to the next. We do not want you to feel you were
obligated and apologize for the sales representative making you feel that way. We
have done an internal investigation with the sales representative that was
involved on your accounts. We want you to know, that we do not take this kind
of complaint lightly and disciplinary actions have been taken. I have placed
[redacted] Insurance on our Do Not Call List. Allow about 30 days for your number
to be taken off of all paperwork that may have already been printed. Please
feel free to call me if you have any further concerns, [redacted] at [redacted].
We apologize for any inconvenience this has caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We hope cases like that don't happen again. 
Regards,
[redacted]

We are
showing an invoice # [redacted] for [redacted] Internet. We show that [redacted] is
the person that placed the advertising with our company on Grocery Bags for [redacted] on 4-10-2015. [redacted] verified the order with the Quality Assurance
Department. The product was printed and delivered (2...

boxes) to [redacted] on 7-10-2015
at 1:07 PM signed for at [redacted] by (UPS Tracking attached). I have also
attached of the advertisement that was printed for your review. We send the
product to the distribution point to hand out to the community. We can print
more to send to your business if that was your understanding or we could reimburse
you for the amount in which you thought you were to receive. Our PR department
is contacting the store to find out what happened to the bags that we printed
and sent to them. Please feel free to contact me [redacted]
to help get this resolved.

The recording that we have attached is from 2-4-15. I do not understand how they can say they did not order when the verification department clearly state the date on the recording. I will state again We are showing an invoice # [redacted] for ** [redacted]. We show that [redacted] is the person that placed the advertising for single ad calendars on 2-4-2015. [redacted] verified the order with the Verification/ Quality Assurance Department the same day (Recording is attached). I think [redacted] Might be getting the sales representative calls and the collection calls mixed up. The account, Invoice # [redacted] has never been paid and is in our Accounts Receivable Department for none payment. This is the last order we show for ** [redacted]. We can’t place ** [redacted] on our Do Not Call List while they have an open account. We apologize for any misunderstanding this may have caused.

We are
showing that [redacted] has only placed one ad with our company. Invoice
# [redacted] that was placed on July 23, 2015 and paid for the same day (I have
attached the recording) for the [redacted] County Maps. I do not show
invoices in October or November. I do not show new...

invoices for your company,
if you have received something from us for 2 new invoices for $800.00 please
attach them to this complaint. I’m so confused by this complaint due to I do
not show anyone from our company has even called your company. We are not
working [redacted] County maps– ** at this time, we have it scheduled to
work in July of this year. Please if you have anything in writing please send
it to the Revdex.com so I can see that it’s our company. I think it could be another
company that also does the same products. The ad that you placed with us was a
onetime purchase for that edition of the [redacted] County map. You are
never obligated to purchase ads with us from one edition to the next.

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is
the person that placed the advertising with our company on 10-21-2015. The advertisement
was for the [redacted] High School T-shirts. It shows when the order was verified
with the verification/quality assurance...

department a maiden name was given as
[redacted]. We talked to [redacted] today and she told us that the maiden name
was not correct and that she did not know what that name was. We could not find
a recording on this call and we informed [redacted] that we would take the
account to a 0 balance and apologized to her for the inconvenience. We are in
the process of disciplinary action with the quality assurance person. Again we
apologize for any problems that this has caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate their willingness to contact any businesses that may have placed ads under false pretenses and correct the misinformation.  
Regards,
[redacted]