Universal AdCom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is reasonable to me.  Should I receive any calls after the 30 days, I will take further action. I do want it to be known that this business has not provided all of the recordings they have of conversations with me. Many many people at that company have been told to never call here again, and somehow we still get phone calls. Had I known they would be such a pain, I would've kept tract of all the info. The way they do business is completely unethical.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate your involvement with getting this matter resolved. The credit was posted to my account on Dec 9.
Regards,
[redacted]

We are
showing an invoice #[redacted] for [redacted]. We show that [redacted] is
the person that placed the advertising with our company on the [redacted] Tote Bags on April 23, 2015. [redacted] verified the order with the
Quality Assurance Department (Recording attached). In the...

recording you will
hear the quality assurance department explain that it is a [redacted] tote
bags and at the end of the call she let her know that she will be the only
distributor of the bags. We are also showing an invoice # 569806 that [redacted] ordered on August 13, 2015 for the [redacted] tote bags,
that the market will be distributing with their business name on them with the
advertisers as well (recording attached)  The invoice from August was paid the day the
advertisement was placed, but the invoice from April 23, 2015 was not paid over
the phone the invoice was e-mailed to [redacted] at [redacted]. I’m
not sure who is making this complaint at [redacted] but we have
attached the recordings so that you will see we are not a corrupt company as
you have stated. I understand that there is negative opinion on the internet
about our company, but I hope you understand that we sell advertising all over
the United States and sell about 300 ads a day. Even as hard as we try and
thrive on great customer service we do not always make everyone happy. People
will go online and complain about our company before they ever pick up a phone
and call us to resolve any issues. Once these complaints are out there even if we prove we are in the right and have done everything possible to make someone happy they never go away. In good faith we have taken the past due
account from April to a 0 balance and placed [redacted] on our do not
call list. We apologize for any misunderstanding this may have caused.

We are
showing an invoice #[redacted] for [redacted] Community Health Center. We show
that [redacted] is the person that placed advertisement with our company. Ms.
Tanton placed an ad for the [redacted] County Community Guides on 2-24-2017. When Ms. [redacted] asked to see what she was buying the...

verification representative walked her through the website so she could see a community guide and the size of her ad space (recording attached). We
showed that [redacted] Community Health Center was set up to receive a proof
before print. Ms. [redacted] cancelled the ad with us on 3-19-2017, so the proof was
pulled at that time and stopped. We have Endorsement Letters with the [redacted]
County Sheriff’s Office, [redacted] County Health Department, Mt. [redacted] Safe House
and Safford Police department (See attachments). We were not working with the
chamber on this product. Invoice # [redacted] has been cancelled and I have placed
[redacted] Community Health Center on our Do Not Call List. We apologize for
any misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below
Regards,
[redacted]
I have been telling them since early this year I do not want any other orders and to be removed from there calling lists. this was going on way before may. I would have not ordered anything if I new in jan and feb I was not ordering. on order [redacted] I was told the same thing they could take me off lists once paid. I finally paid and I disputed that order as well since I have been telling them to not to reach me at all. but, I paid it to stop the nonsense. not two weeks after it was paid I started getting calls on [redacted]. I know I got a call this spring to verify order and told her I did not want. she sd then she needed to find someone to fill the spot. told her she will need to. she hung up on me. I have gotton that response a few times from this company. I would not have accepted a order in may after telling them since early this year I did not want anymore calls. I don't see where they sent the recording with voice date on it so we can verify it was may of 2015. I still stick to I did not order. I have asked them to stop calling for months before hand.

We are
showing an invoice # [redacted] for ** [redacted] Store. We show that [redacted] is the person that placed the advertisement with our company. We show
that the advertisement was a single ad product and they are sent directly to
the business. I want to apologize for you not receiving a...

return call. The map
that we use on our product is sent to us by a third party company and they
assure us that they are up to date. We have cut a refund check for you in the
amount of $409.95 you should receive it in the mail in a few days. We apologize
for the errors on the map.

We are
showing an invoice #[redacted] for [redacted]. We show that [redacted]
is the person that placed the advertising with our company on the [redacted] High School T-shirts. [redacted] Spoke to the quality assurance
department to verify his order (Recording attached). We only...

work
schools that we have signed partnership agreement with and provide products to
those schools. We show that we have a signed Partnership Agreement with [redacted] High School and have been sending the school products for several
years (See attachment). We show
that [redacted] account is still outstanding and we have not received payment
at this time. We apologize for any misunderstanding this may have caused.

We are
showing an invoice # [redacted] for [redacted] We show that [redacted] is the
person that placed the advertisement with our company (recordings attached). In
the recording you will hear [redacted] was referring to the e-mail to send
to [redacted] for the ad copy. [redacted] does agree to...

the advertisement as you
will hear. On 8-14-15 [redacted] called in and said that if we did not have
a recording that she wanted it cancelled, well we did have a recording and our customer
service did try to call her back to let her hear the recording. We do not
tamper with the recordings and you can hear the back ground noise never stops.
The recordings are to show that the advertisements are placed and are there to
protect both parties. The advertisement was cancelled when we spoke with [redacted]
on 11-3-15 and she was informed it was taken to a 0 balance. We have placed [redacted] on our Do Not Call List and we apologize for any misunderstanding this
may have caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Yes, each call starts out like that.  Just because I sd I was with to place orders does not mean I did.   You Don't say what's in the rest of the call.  U ended it with I am auth to place orders.   Which I am, does not mean that's a acceptance of what you were selling.  Please send via this link where I can listen to all of call..it needs to be voice dated to ensure lts the same call.   Like I sd I have denied every order this year..  Maybe a listen to the one I paid and hear I requested no calls and was told it could not do until that was paid because then there would be more.    Your claim is only on a few sentences of 1 call, and yes there where many more calls.  I would get two sometimes 3 a day after I sd do not call.

We show that
Moseley Insurance has 4 invoices with our company. Two of the accounts invoice
# [redacted] and [redacted] are in our shipping department and have already been
printed. The other two accounts that were ordered on 8-16-16 invoice # [redacted]
and # [redacted] I have cancelled. I have already issued...

a credit of $900.00 to be
returned to your credit card. I want to apologize on behalf of the company if
you felt forced into buying the advertisement. We always call our repeat
customers first to give them the first opportunity to advertise their business
on our products, and keep their spot and price before we call on other business
to fill the community guide magnets, maps, or any other product.  Your company is under no obligation to place
an ad from one edition to the next. We do not want you to feel you were
obligated and apologize for the sales representative making you feel that way. We
have done an internal investigation with the sales representative that was
involved on your accounts. We want you to know, that we do not take this kind
of complaint lightly and disciplinary actions have been taken. I have placed
[redacted] Insurance on our Do Not Call List. Allow about 30 days for your number
to be taken off of all paperwork that may have already been printed. Please
feel free to call me if you have any further concerns, [redacted] at [redacted].
We apologize for any inconvenience this has caused you and your business.

The recording that we have attached is from 2-4-15. I do not understand how they can say they did not order when the verification department clearly state the date on the recording. I will state again We are showing an invoice # [redacted] for ** [redacted]. We show that [redacted] is the person that placed the advertising for single ad calendars on 2-4-2015. [redacted] verified the order with the Verification/ Quality Assurance Department the same day (Recording is attached). I think [redacted] Might be getting the sales representative calls and the collection calls mixed up. The account, Invoice # [redacted] has never been paid and is in our Accounts Receivable Department for none payment. This is the last order we show for ** [redacted]. We can’t place ** [redacted] on our Do Not Call List while they have an open account. We apologize for any misunderstanding this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We hope cases like that don't happen again. 
Regards,
[redacted]

We are
showing an invoice # [redacted] for [redacted] Internet. We show that [redacted] is
the person that placed the advertising with our company on Grocery Bags for [redacted] on 4-10-2015. [redacted] verified the order with the Quality Assurance
Department. The product was printed and delivered (2...

boxes) to [redacted] on 7-10-2015
at 1:07 PM signed for at [redacted] by (UPS Tracking attached). I have also
attached of the advertisement that was printed for your review. We send the
product to the distribution point to hand out to the community. We can print
more to send to your business if that was your understanding or we could reimburse
you for the amount in which you thought you were to receive. Our PR department
is contacting the store to find out what happened to the bags that we printed
and sent to them. Please feel free to contact me [redacted]
to help get this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I was told I was speaking to the top manager, and she assured me that these would in fact be cancelled (after an hour long conversation, fighting this issue). However, in the businesses response, they mention that we had never in fact spoken to a manager. I want to make sure that these invoices are in fact cancelled. I would like to see an invoice with a zero balance, so I know that there is no chance this company will be putting these invoices through to collections.
Regards,
[redacted]

Revdex.com:
I will accept the refund and consider this issue resolved. I do want to remain on the do not call list for all products. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are
showing that [redacted] has only placed one ad with our company. Invoice
# [redacted] that was placed on July 23, 2015 and paid for the same day (I have
attached the recording) for the [redacted] County Maps. I do not show
invoices in October or November. I do not show new...

invoices for your company,
if you have received something from us for 2 new invoices for $800.00 please
attach them to this complaint. I’m so confused by this complaint due to I do
not show anyone from our company has even called your company. We are not
working [redacted] County maps– ** at this time, we have it scheduled to
work in July of this year. Please if you have anything in writing please send
it to the Revdex.com so I can see that it’s our company. I think it could be another
company that also does the same products. The ad that you placed with us was a
onetime purchase for that edition of the [redacted] County map. You are
never obligated to purchase ads with us from one edition to the next.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate their willingness to contact any businesses that may have placed ads under false pretenses and correct the misinformation.  
Regards,
[redacted]

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is
the person that placed the advertising with our company on 10-21-2015. The advertisement
was for the [redacted] High School T-shirts. It shows when the order was verified
with the verification/quality assurance...

department a maiden name was given as
[redacted]. We talked to [redacted] today and she told us that the maiden name
was not correct and that she did not know what that name was. We could not find
a recording on this call and we informed [redacted] that we would take the
account to a 0 balance and apologized to her for the inconvenience. We are in
the process of disciplinary action with the quality assurance person. Again we
apologize for any problems that this has caused you and your business.