Universal AdCom

We are confused by this rejectionHow can you argue with a recording that is attached on this complaintThe quality assurance department said the date and new advertisingAt the beginning of the call she said “Thank you for buying the new ad today 5-12-with [redacted] ” and “What is your title at the business? Care giver/ Owner – and you are authorized to purchase new advertising for the business?” [redacted] replied; YesWe will be happy to place [redacted] once her account is closed as we mentioned beforeWe do not show that [redacted] has ever called into our customer service department to be placed on the do not call list, but if she had they would explain to her that while she had an open unpaid account they would not be able to till it was paid in fullWe do not show that we have received a call from her to even explain that to herWe would have played the recording for her before it ever got to this pointIf [redacted] is having a problem with the recording that is attached she can call into customer service and request to hear itThey would be more than happy to play it for her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Revdex.comMESSAGE: I received another copy of the invoice In dispute ( [redacted] ) In the mail today with PAST DUE stamped onthe invoice.As discussed, I received resolution from your office stating ln good faith the balance would be taken to -0· and they would put me on a do not call listI responded that I accepted the resolution.Thank you for your help In this matterRevdex.comMESSAGE FROM BUSINESS: We are so sorry the invoice came outInvoice # [redacted] has been taken to a balanceNo collection efforts are being made on this account

We are showing an invoice # [redacted] and # [redacted] for [redacted] & SuitesWe show that [redacted] is the person that placed the advertising for the Map Calendars and Tote BagsMs [redacted] verified the advertisement with the quality assurance department as they confirmed all of the information was correct with the orderThe call was recorded with Ms [redacted] and we explained that, we had the recordings available, we tried several times to call back to play the recordings for Mrs [redacted] (recording attached)We have a Letter of Endorsement with Madison County Clerk Office signed by [redacted] – Chief Deputy ClerkIn April Ms [redacted] spoke to our accounts receivable department and she cancelled the invoices from 4-24-and they were taken to a balanceI have cancelled the two invoices [redacted] and [redacted] from 3-14-that you will clearly hear Ms [redacted] orderMs [redacted] stated that she felt pressured into paying for the ads, but we have never received payment on these accountsWe feel that this complaint could have been avoided if Ms [redacted] had called into our customer service departmentWe apologize for any misunderstanding this may have caused

We are an advertising businessThe advertisement that was purchased was for the [redacted] Community Guide MagnetsHe stated on his original complaint that we told him they would be distributed through the cityThe way we get them distributed through the city and county is with our distributions we set up in the countyWe send the customers magnets so that they can see what their advertisement looks like that is being handed outIn good faith we will printing more magnets to send to him to hand out if he would like, please let us know We have already sent out all of the magnets that we printed to the distribution pointsHe was charged for his advertisement to be on the magnets that were distributed by the city officesHe was not charged for his complimentary magnets that were sent to himWe apologize for any misunderstanding this may have caused you and your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Interesting you chose that recording, I would like you to attach the recording with Laura prior to that call on 4/8/15, where she tells me I WAS obligated to renewI ended the call with 'ok you too' because believe it or not, I do have mannersOr pull the recording from October when I tried to cancel and was yelled at and hung up onAnd I would seriously LOVE to believe that I am truly on a no-call list, but received a call JUST YESTERDAY asking about advertising for the community calendarCancel my order from 4/8/(since I haven't received it yet), refund my money, and actually put me on a NEVER CALL AGAIN list, and only then will I feel my dispute is resolved

[redacted] Please let me start by apologizing for our sales representative telling any business that you were a distribution point on the maps that we produce of the [redacted] This year we did not reach out to the chamber for distribution as we do in many counties that we workWe talked with the sales representative that is working on the [redacted] Map and disciplinary actions have been taken(He was a new sales representative that thought all of our maps were with chambers due to the only other county map he worked was endorsed by the chamber and they sent him a chamber list and they were very happy to work with him on the project) We will call the business that placed an advertisement on the map and make sure they understand that we do not have a distribution agreement with [redacted] Chamber of CommerceShould we find a business that does not want to advertise on the map due to the chamber not handing them out, we will cancel their ad and refund their money if they paid when they placed the orderWe hope we may be able to work with the [redacted] Chamber of Commerce in the futureWe apologize for any inconvenience this has caused.Thank you, [redacted] [redacted] ***

Complaint: [redacted] I am rejecting this response because: The business runs a deceptive operation to obtain businessI did not contact the companyI never heard of this company until I received a call from Teddy Brown stating that I could support the school and work with buyers to purchase homes for those moving into a new subdivision close to the schoolAfter receiving the shirts, I was surprised to see only T-shirtsFor the amount of money that I spent I thought I would receive a box of at least shirtsBut that was no the caseAfter receiving the shirts, I called the school and spoke to the receptionist and she was unaware of anything that I was talking aboutShe said she would ask the administrator and get back with meAfter calling back, she stated that no one knew anything about this subjectI think the company should change the way they do business or they won't be in business very longI am glad to receive a refund and I will not be dealing with them any more.I want to that Revdex.com for their assistance in resolution in this matter Regards, [redacted] Revdex.comMESSAGE: Complaint: [redacted] I am rejecting this response because: The business runs a deceptive operation to obtain businessI did not contact the companyI never heard of this company until I received a call from [redacted] stating that I could support the school and work with buyers to purchase homes for those moving into a new subdivision close to the schoolAfter receiving the shirts, I was surprised to see only T-shirtsFor the amount of money that I spent I thought I would receive a box of at least shirtsBut that was no the caseAfter receiving the shirts, I called the school and spoke to the receptionist and she was unaware of anything that I was talking aboutShe said she would ask the administrator and get back with meAfter calling back, she stated that no one knew anything about this subjectI think the company should change the way they do business or they won't be in business very longI am glad to receive a refund and I will not be dealing with them any more.I want to that Revdex.com for their assistance in resolution in this matter Regards, [redacted] ***

We show that [redacted] has been a customer since December We always call our repeat customers first to give them the first opportunity to advertise their business on our products, and keep their spot and price before we call on other business to fill the community guide magnets, maps, or any other product Your company is under no obligation to place an ad from one edition to the nextWe do not want you to feel you were obligated and apologize for the sales representative making you feel that wayWe have done an internal investigation with the sales representative that was involved on your accountsWe want you to know, that we do not take this kind of complaint lightly and disciplinary actions have been takenOn the single ad products like the calendars, t-shirts, ectThey are a onetime purchase each time you order they come straight to youI do show that accounts receivables called you on an outstanding account you had with our company on 5-14-the day after you made this complaint and they took care of this for you they cancelled the Invoice [redacted] the advertisement that was for the [redacted] Historical Maps and transferred the payment for you to an open account that you had Invoice [redacted] I’m pleased to know that our accounts receivable department helped you in this matterPlease feel free to call me if you have any further concerns, [redacted] at [redacted] We apologize for any misunderstanding this may have caused

We are showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the advertising with our company on the [redacted] Community Guide Magnets on 4-15- [redacted] verified the order with the Quality Assurance Department and paid with a credit card (Recording attached)The product was printed and delivered to [redacted] on 7-2- (UPS Tracking attached)This is such a hard complaint to answerWe tried very hard to let [redacted] know that no one from our company would come to his place of businessAll of our customers are contacted by phone only for advertisingWe are not saying that someone did not go to his place of businessWe are saying no one from our company would come to his business for him to place an adWe think that maybe he did business with another magnet company that may go door to door or someone got one of our magnets and went to his place of business trying to act like usWe are not sure what has happened [redacted] told us that he paid that person that came to his place of businessWe told him as soon as that payment cleared his bank look and see what the name of that business isWe show [redacted] only placed the one ad with our company back on April 15, We hope this helps we do not feel this complaint should be held against our company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is reasonable to me Should I receive any calls after the days, I will take further actionI do want it to be known that this business has not provided all of the recordings they have of conversations with meMany many people at that company have been told to never call here again, and somehow we still get phone callsHad I known they would be such a pain, I would've kept tract of all the infoThe way they do business is completely unethical Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they will pull the endorsement that they mentioned and never use our name to charge people for advertising I have had complaints from some of the companies they have called here saying that they continue to print things and bill the company after the original order The pawn shop that they most recently used had that complaint as well I have instructed staff not to even open anything from them again We want nothing from them Regards, [redacted]

We are showing an invoice # [redacted] for [redacted] StoreWe show that [redacted] is the person that placed the advertisement with our companyWe show that the advertisement was a single ad product and they are sent directly to the businessI want to apologize for you not receiving a return callThe map that we use on our product is sent to us by a third party company and they assure us that they are up to dateWe have cut a refund check for you in the amount of $you should receive it in the mail in a few daysWe apologize for the errors on the map

We are showing an invoice # [redacted] for [redacted] InternetWe show that [redacted] is the person that placed the advertising with our company on Grocery Bags for [redacted] on 4-10- [redacted] verified the order with the Quality Assurance DepartmentThe product was printed and delivered ( boxes) to [redacted] on 7-10- at 1:PM signed for at [redacted] by (UPS Tracking attached)I have also attached of the advertisement that was printed for your reviewWe send the product to the distribution point to hand out to the communityWe can print more to send to your business if that was your understanding or we could reimburse you for the amount in which you thought you were to receiveOur PR department is contacting the store to find out what happened to the bags that we printed and sent to themPlease feel free to contact me [redacted] to help get this resolved

We are showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the order for the advertising on 6-12- [redacted] verified the order with the verification department and gave them a date of birth as 10-1- as the verification code for the ad to be processedCustomer also signed an order conformation (see attachment) [redacted] mailed in a payment of $on the invoice and we received it on 7-6-leaving a balance on the invoiceOn 9-29-the account was still outstanding and [redacted] from our accounts receivable department called [redacted] for the balance of the invoice [redacted] paid $and on her master card and received a discount and the account is paid in fullWe have a recording of that call and I have attached it to this complaintI feel [redacted] forgot about the call with [redacted] and do not feel this complaint should be held against our companyWe have verification of every order that [redacted] has ever ordered (recordings or signature) [redacted] did not run her credit card without her promotion as she statedWe do not feel a refund is due in this caseI hope the documentation I have attached will help straighten up the confusion on this matterWe apologize for any misunderstanding this may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although their response contains many lies, which infuriates me, I'm glad they are not continuing this charade I would like to thank you for assisting me in resolving this matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This issue has been resolved The company has agreed to cancel all of the invoices Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We hope cases like that don't happen again Regards, [redacted]

We are showing an invoice # [redacted] for [redacted] *** [redacted] is the person that placed the order for advertising with us on 4-29-for the [redacted] Historical MapsWe show that the verification/quality assurance department verified the order with [redacted] and upon that call she gave a verification code of a maiden name [redacted] for the advertisement to go to printWe were unable to find a verification recording on this callWe have taken this account to a balance and no further collection efforts will be made on this accountWe will also be placing [redacted] on our Do Not Call ListWe apologize for any inconvenience this has caused you and your business

Complaint: [redacted] I am rejecting this response because:From the attached documents the last signed contract with the fire department was in so if they are going to continue I recommend that they update that because the current staff was unaware of any agreement Second the last three attachment documents are the same for the receiving of the magnets by the fire department and I am not sure what the purpose of three copies were I tried to ask during the complaint that we be removed form the call list and they said that was not possible because they could not close my account because it was not fulfilledIn regards to the order, it was placed and we paid right away for the advertising, however misleading it was What we did not agree to was that we would have to pay again later in the year to be on the magnets all year This was not what we were told The person I spoke to said that maybe her staff used creative language which is a poor excuse for misleading people Then when I did not what to pay again I was made to feel like I took advantage and would get free marketing because of it and would not be able to close my account and the calls would continue until I did This was her reasoning for not being able to be put on the no call list I would like to wait to agree to resolve this case until I do not receive calls from the company anymore or at least the days they say it will take If I do close I will file another complaint if I do receive phone calls from the company or anymore threatening calls that I need to pay in order to not get phone calls Thank you for your response Regards, [redacted] ***

We are showing an invoice # [redacted] for [redacted] We show that Rodney Overby is the person that placed the advertising for single ad calendars on 2-4- [redacted] verified the order with the Verification/ Quality Assurance Department the same day (Recording is attached)I think *** [redacted] Might be getting the sales representative calls and the collection calls mixed upThe account, Invoice # [redacted] has never been paid and is in our Accounts Receivable Department for none paymentThis is the last order we show for [redacted] We can’t place [redacted] on our Do Not Call List while they have an open accountWe apologize for any misunderstanding this may have caused