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Universal AdCom

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Universal AdCom Reviews (198)

We are
showing *** *** *** has been a repeat customer of ours since June We
show that *** *** is the person we have worked with on several products
Let me start by saying, we always call
our repeat customers first to give them the first opportunity to advertise
their
business on our products, and keep their spot and price before we call on
other business to fill the community guide magnets, maps, or any other product
You are receiving more calls because you do advertise on so many different
products and when that rotation comes out they call you as a repeatYou do not
have any open accounts with our company at this timeI do not show that you
have ever called into our customer service department to be placed on the do
not call listWe have now placed *** *** *** on our do not call listWe
apologize for any inconvenience this has caused you and your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while I may disagree with their stated facts, I do find the resolution satisfactory to me.
Regards,
*** ***

We are
showing an invoice # *** and #*** for *** *** *** *** ***We
show that *** *** is the person that placed the advertising for both
invoicesInvoice # *** was ordered on 1-13-for the *** *** *** ***Invoice # *** was ordered on May 12,
for *** *** *** Guide Magnets*** *** verified the orders with the
Verification/ Quality Assurance Department the same day (Recordings are
attached)*** *** did pay for invoice # *** from January, but has not
paid for the invoice # *** from MayI think *** *** might be getting
the sales representative calls and the collection calls mixed up while our
accounts receivable department is calling her for payment on her outstanding
invoice the sales representatives could be calling her on the next rotation of
the community guide magnets*** *** stated that she did not order
anything this year and you will hear clearly she in fact did order two ads this
yearThe account, Invoice # *** has never been paid and is in our Accounts
Receivable Department for none paymentThis is the last order we show for *** *** *** ***We can’t place *** *** *** *** on our Do Not
Call List while they have an open account due to it will take her # out of our
system and Accounts Receivables would not be able to call her for the non-payment
on her open accountWill we have no problem putting her business on our Do Not
Call List once her accounts are paidWe apologize for any misunderstanding
this may have caused

Revdex.com:
In her response, I sent my complaint on the unacceptable customer service NOT how the refund check was handled Again, it was the unacceptable customer service on the phone from Arlington, Texas corporate office receptionist
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable only to me Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** * *** ***
We did not place an order on 2/4/This is not the first time Adcom has tried this with usThey need to find the recordings where we have said no over and over againWe do not owe them money because we did not place that orderIf this continues we will get our attorney involved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are not showing anyone in our records by the name of [redacted] the address is a residential address. I called the phone number listed on the complaint to get a business name and [redacted] hung up the phone when I told him that I was trying to find him in our system to answer the complaint....

Please help with this information.

We are
showing an invoice #[redacted] for [redacted]. We show that [redacted] is the person that placed the advertizing for...

the business on the ** [redacted] Football Tote Bags. The invoice was sent out on 10-09-2015.
This order was for 2016-2017 school year. [redacted] did call in and cancel
the order on 11-16-15 with our customer service department. The credit was put
back on the customer’s credit card on 12-8-15 in the amount of $409.95 (credit
back attached).  We apologize for any inconvenience
this has caused you and your business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
If you listen to the recording, you will hear that I asked to complete the transaction via mail with an invoice mailed to me because I didn't feel comfortable paying someone who cold called me without verifying everything first. I never received an order/invoice and I also called [redacted] HS and they had no idea what I was talking about. After that I decided to not go forward with the order, which I never finalized over the phone. T-Shirts were also never printed or sent to me, so I'm not sure how I incurred a debt with someone who cold called me over the phone, that's not how business is done, sorry. And knowing what I know now about how they conduct business (profane and harassing language over the phone) you will never get a cent from me, so you can keep trying to call but you're wasting your time.

Let me start
by saying, we appreciate the business that [redacted] has done with
our company over the years.
We received
a letter from [redacted] on March 28, 2017 that stated that they
did not want the ads from March 1, 2017 and to cancel the orders. The ads...

from
March 1st were cancelled when we received the letter. The products
that were shipped in May and June are for Invoice #’s [redacted] these
three are from previous orders that were placed and paid. The invoices they
received with the product are copies of the invoice, and are placed in the
boxes at time of shipping the products, for the customer to match their records
on delivery of the product. The invoices all have in big bold print (Please
disregard if this invoice has already been paid). This complaint could have
been avoided, if the company had called in to our customer service department.
Our customer service representatives would have been happy to go over the invoices
and the delivery of the products with them. We show all invoices for Speedy Tax
Preparation have been paid and shipped at this time. We apologize for any
misunderstanding this may have caused you or your business.

We are
showing two invoice # [redacted] and invoice # [redacted] for [redacted] We
show that [redacted] is the person that placed the advertisement with us on
10-30-2014. [redacted] ordered 2 ads for the [redacted] Magnets for [redacted]
located at [redacted] that was delivered on...

12-29-2014 (UPS proof of
delivery attached) and [redacted] that was delivered on
12-29-14 (UPS proof of delivery attached) there were 3 shipment to each store
with [redacted] advertisement on them. We have a signed Endorsement with
the President of [redacted] (See attachment). We are confused by this
complaint because we printed the product and shipped the product to the [redacted] location for distribution in 60 days from the date [redacted] ordered the
advertisement from us. We have been shipping [redacted] magnets for 2 years
to several of their locations and have never had a problem with any of the
[redacted] distributing them. We feel this complaint is unjust and should
not be held against our company.

We are
showing 9 invoices for [redacted] [redacted] . We are showing
that [redacted] is the person that placed the orders on [redacted](Recordings
attached). [redacted] talked with 2 departments when he placed the order for
advertising a sales department that make the calls to...

business to see if they
would like to advertise on our products and the Verification/ Quality Assurance
department that verified the order with [redacted]. The Quality Assurance
Department Let [redacted] know that these were 9 new ads that he was ordering
and thanked him for buying the 9 new ads that he was placing with our company.
He had asked about the boxes that he received and they told him that was from a
previous advertisement that he had from our company this was for new
advertising and that she showed that he was a repeat advertiser. [redacted]
stated that she went down to the bank and stopped payment on the payment, but
that was not cancelling the advertisement with us. [redacted] also stated that
she told someone that she was not paying the bills. We show that we have only
been able to leave 24 messages with no returned calls. I will cancel the orders
but would ask that you review the recording attached, the advertisement was
placed and verified with [redacted] and we do not appreciate being called a scam,
because her husband ordered something without talking to her first. We will do
everything possible to keep you from receiving another call. Under Federal Law
there is no Do Not Call List for business to business. We do not want to call a
business, if they are not interested and waste their time no more would we want
to waste our time.  We apologize for any
misunderstanding this has caused.

We are
showing several invoices for [redacted] due to they have been a customer of
ours since August of 2015. We show that [redacted] is the person that placed
the advertisement with our company. Ms. [redacted] had stated that her logo was
incorrect on a couple of the products that we printed. Ms....

[redacted] did call Ms.
[redacted] after we received the complaint to find out which of the products had the
errors and the invoices associated with them, so we could take those accounts to
a 0 balance. Ms. [redacted] was very helpful by providing us the invoice #’s that
were wrong (inv# [redacted] and [redacted]). One of the accounts had been paid, so we
moved that payment to an invoice that was ordered in March 2017 (inv# 607269) and
marked it paid in full with a discount. [redacted] was able to cancel one of the
invoices at Ms. [redacted]s request as well (inv # [redacted]). We were able to fix this
with Ms. [redacted] and feel we made her happy with the outcome. Again we apologize
for the errors and hope we can work with you again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of a zero account balance and [redacted] being placed on their DO NOT CALL list  is satisfactory to me.   This is in no way an admission to any prior agreement to purchase any advertising, of which they obviously misconstrued.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I will be monitoring our credit card for the $900.00 credit.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I will be calling as I am asked,,,, I did not see any recordings attached at the end of the call. before I call I would like that forwarded to me somehow... thru email so I may listen to it before I call [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This issue has been resolved.  The company has agreed to cancel all of the invoices.
Regards,
[redacted]

We are showing an invoice #[redacted] for [redacted]. We show that [redacted] is the person that placed advertisement with our company. Ms. [redacted] placed an ad for the Single Advertiser Map calendar on 12-1-16 ( recording attached)  We were not working with the chamber on this product. This...

is a single ad product and the only one on the product is the customer and they are shipped directly to the customer. They are not distributed by any of our distributions we have set up for the county. We sent out an invoice on 12-2-16 and received a check for the business on 12-21-2016. The product was printed and shipped on 4-17-17. On 4-24-2017 [redacted] called in and stated that she did not order the advertisement. [redacted] also said that the owner thought this was with the chamber not that anyone had told her it was with the c[redacted] service explained that the call was recorded and played the recording for [redacted] to listen to the verification. She said that she would talk to the owner and she was going to turn this over to the Revdex.com and an attorney and said we would hear from the owner. I have attached both recordings for your review the verification and the customer service call when [redacted] called in. We apologize for any misunderstanding.Thank you,

We are
showing an Inv# [redacted] for [redacted]. We show that [redacted] is
the person that placed the order. Let me start by letting you know that we
always call our repeat customers first to give them the first opportunity to
advertise their business on our products, and keep their...

spot and price before
we call on other business to fill the products. Your company is under no
obligation to place an ad from one edition to the next. We show that [redacted] told our accounts receivable department (when they called him for his
payment) that he was told that he was under some kind of obligation to do the
advertisement. We let him know that he was under no obligation with us from one
edition to the next. We cancelled both of his open invoices and took them to a
0 balance.  We have a signed Distribution
Agreement with [redacted] Sheriff (See attached signed agreements). We have
sent Maps and Community Guide Magnets to the Sheriff Office for many years. I
understand that there is negative opinion on the internet about our company, but
I hope you understand that we sell advertising all over the United States and
sell about 300 ads a day. Even as hard as we try and thrive on great customer
service we do not always make everyone happy. People will go online and
complain about our company before they ever pick up a phone and call us to
resolve any issues. We apologize for the sales representative telling you that
you were under obligation to place the advertisement, we take this very
serious and that also why we cancelled the invoices for you,  but I am happy to inform you that this employee is no longer representing
our company. Thank you for being a customer and we apologize for any misunderstanding
and inconvenience this has caused you and your business.

We are
showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the order for advertising on the [redacted]
County Map/ Calendars. [redacted] verified the order with the verification/
quality assurance department (recording attached) In the...

recording you will
hear the quality assurance representative say “You are authorized to purchase
the NEW ad today correct” and [redacted] replied yeah. [redacted] stated in the call that she didn’t want any
magnets when they were verifying the Map/ Calendars. We are not showing that [redacted] has ever called in to customer service to be placed on the
Do Not Call List. I have placed [redacted] on the list today
please allow 30 days for the number to be removed. In good faith we have taken
the account to a 0 balance and no further collection efforts will be made. We
apologize for any misunderstanding.

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Address: 2921 Ave E East, Arlington, Texas, United States, 76011

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