Universal AdCom

[redacted] Let me start off by apologizing for the payment not getting sent back to youI was on vacation from July – I am the person that handles all refunds [redacted] let me know what had happened as soon as I got back and the check was hand cut and mailed out to you on July you should be receiving it soonYou told us you would give us days to get your refund out and you did not even give us the days [redacted] let you know that the refund would be sent out as soon as I got back from vacationI do apologize to you that the check could not get sent back to you the same day that you called, but I hope you understand that there is a security level that you have to have to do refundsWe do apologize for any inconvenience this has caused you and your business

We are showing two invoices - # [redacted] and Inv # [redacted] for [redacted] We show that [redacted] is the person that placed the advertising with our company on the [redacted] t-shirts And [redacted] We were working with [redacted] at [redacted] * [redacted] to get them free products to hand outs for the [redacted] We also helped the community business owners advertise on the products to make them free handouts for the radio at the paradeThe radio station signed up with us to receive many of our itemsThe parade was in March and all of the products were shipped to the Radio station In February We were not working with the Parade Marshall or the person that was head of the event, so I’m sure they did not know who we wereWe sent both invoices to [redacted] that stated it was with Universal Adcom and the description was Radio Station [redacted] I have attached the UPS tracking sheets that shows that the radio signed for the product [redacted] had the [redacted] Event on their website showing them handing out the products back in MarchWe don’t show that [redacted] has ever called into our customer service department with his concernsOur customer service department would have provided all of the information he needed to show him the products did get distributed with his advertisement on themWe apologize for any misunderstanding

We are showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the advertising with our company on 10-21-The advertisement was for the [redacted] High School T-shirtsIt shows when the order was verified with the verification/quality assurance department a maiden name was given as [redacted] We talked to [redacted] today and she told us that the maiden name was not correct and that she did not know what that name wasWe could not find a recording on this call and we informed [redacted] that we would take the account to a balance and apologized to her for the inconvenienceWe are in the process of disciplinary action with the quality assurance personAgain we apologize for any problems that this has caused you and your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I did accept the offer originally, as they advertised themselves as being a part of the [redacted] governmentThis was on April On June 23, I did call the representative, as a web search revealed that this business was not a member of the Revdex.com, which made me concerned of a scamI did call their office, and I did become rude, as a minute, question conversation was only met with, "Sir, I can only tell you they are in production"From a company that already had our money, I honestly expected more, and thought I was being given the run aroundIt was after this conversation that I canceled our payment.As for what they actually sent, on July 28, I received magnets in the mail, with an invoice for almost $This is most certainly NOT what we discussed over the phone, and confirmed, etcWhat I was originally told was that they were making magnets for the county, and they wanted to know if we wanted our names on themAs part of the discussion, I agreed to 1,magnets, and was assured that these would be for our distribution, from our place of businessOtherwise, why would I even order 1,000? 1,units is not their standard unit for saleThe sales pitch was that they were making the magnets anywayThe sales pitch was not, "Hey, the county wants to make some magnets to hand out, and we want you to pay for them." Sorry, but that is not how the discussion went, and that is not what I agreed to pay forI agreed to pay for 1,magnets, not The agreement was for 1,magnets, at my place of business, not magnetsWe refuse to pay almost $for magnets!There are businesses listed on this magnet, so now there must be 10s of thousands of these magnets around, of which we were only special enough to get 2, when we agreed on 1,000, when we paid for 1, Regards, [redacted]

We are showing an invoice # [redacted] for [redacted] Community Health CenterWe show that [redacted] is the person that placed advertisement with our companyMs Tanton placed an ad for the [redacted] County Community Guides on 2-24-When Ms [redacted] asked to see what she was buying the verification representative walked her through the website so she could see a community guide and the size of her ad space (recording attached)We showed that [redacted] Community Health Center was set up to receive a proof before printMs [redacted] cancelled the ad with us on 3-19-2017, so the proof was pulled at that time and stoppedWe have Endorsement Letters with the [redacted] County Sheriff’s Office, [redacted] County Health Department, Mt [redacted] Safe House and Safford Police department (See attachments)We were not working with the chamber on this productInvoice # [redacted] has been cancelled and I have placed [redacted] Community Health Center on our Do Not Call ListWe apologize for any misunderstanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Yes, each call starts out like that Just because I sd I was with to place orders does not mean I did You Don't say what's in the rest of the call U ended it with I am auth to place orders Which I am, does not mean that's a acceptance of what you were selling Please send via this link where I can listen to all of call..it needs to be voice dated to ensure lts the same call Like I sd I have denied every order this year Maybe a listen to the one I paid and hear I requested no calls and was told it could not do until that was paid because then there would be more Your claim is only on a few sentences of call, and yes there where many more calls I would get two sometimes a day after I sd do not call

We are showing that Tolle Automotive has been a customer of our Since September 2009. We show that [redacted] is the person that has been placing ads with our company. We do not show any outstanding invoices for Tolle Automotive. The only invoices you would be receiving at this time would be... paid and coming in the box with the product. The invoice in the box have on them disregard if this has already been paid they are only in the box for shipping. We are showing that [redacted] did speak with [redacted] and [redacted] and they cancelled 4 ads for her due to she claimed that she was mislead into buying 4 ads. The last thing we want to do is confuse our customers this is why we have a verification department that go over what they have purchased. The first thing they say is thank you for buying the new ad today on ____. We have placed Tolle Automotive on our Do Not Call List under Federal Law there is not a DNC List for Business to Business. We will do everything we can to stop any further calls. We have blocked [redacted] - [redacted] in our system, if you have any other phone number that needs to be blocked please call and let us know what those numbers are. We apologize for any misunderstanding this has caused you and your business.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I have been telling them since early this year I do not want any other orders and to be removed from there calling liststhis was going on way before mayI would have not ordered anything if I new in jan and feb I was not orderingon order [redacted] I was told the same thing they could take me off lists once paidI finally paid and I disputed that order as well since I have been telling them to not to reach me at allbut, I paid it to stop the nonsensenot two weeks after it was paid I started getting calls on [redacted] I know I got a call this spring to verify order and told her I did not wantshe sd then she needed to find someone to fill the spottold her she will need toshe hung up on meI have gotton that response a few times from this companyI would not have accepted a order in may after telling them since early this year I did not want anymore callsI don't see where they sent the recording with voice date on it so we can verify it was may of I still stick to I did not orderI have asked them to stop calling for months before hand

We are showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the advertisement with our company (recordings attached)In the recording you will hear [redacted] was referring to the e-mail to send to [redacted] for the ad copy [redacted] does agree to the advertisement as you will hearOn 8-14- [redacted] called in and said that if we did not have a recording that she wanted it cancelled, well we did have a recording and our customer service did try to call her back to let her hear the recordingWe do not tamper with the recordings and you can hear the back ground noise never stops The recordings are to show that the advertisements are placed and are there to protect both partiesThe advertisement was cancelled when we spoke with [redacted] on 11-3-and she was informed it was taken to a balanceWe have placed [redacted] on our Do Not Call List and we apologize for any misunderstanding this may have caused you and your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate their willingness to contact any businesses that may have placed ads under pretenses and correct the misinformation Regards, [redacted]

We are showing an invoice # [redacted] for [redacted] We show that [redacted] is the person that placed the advertising with our company on the [redacted] Community Guide Magnets on 4-29-2015. [redacted] verified the order with the Quality Assurance Department and paid... the same day (Recording attached). The product was printed and delivered to [redacted] on 7-24-2015 (UPS Tracking attached). [redacted] did call in to see where the product was and became angry and ask for the ad to be cancelled on 6-23-15 we explained to him that the product was in production and that it was too late to cancel the order that they had already started the printing process on them he did hang up on customer service when he called. The sales representative let the customers know that it will take 10 to 12 weeks for delivery. We have distribution and endorsements set up in the counties that we do community guide magnets in. We let the customers know who we are working within the county not that we are any kind of county government office. In [redacted] we have an Endorsement with the [redacted] Sheriff Office, [redacted] Police Department, [redacted] Library and Radio Station [redacted] (See attachment). We send 2 copies of the printed product to the customers so that they can see the advertisement that we printed with their business on them, the rest of the product goes to the endorsers and distribution points, so that they can hand them out free to the public.

We are showing 3 invoices for [redacted] in 2015. We are showing that [redacted] is the person that placed the orders (Recordings attached). [redacted] placed 2 ads in January and one ad in March. We only send invoices to customers that verify the orders with the verification department. We... called [redacted] from our accounts receivable when her invoice became due on 2 of the accounts that she had placed and offered her a discount to resolve the open invoices. [redacted] talked with 2 departments each time she placed an order for advertising a sales department that make the calls to business to see if they would like to advertise on our products and the Verification/ Quality Assurance department that verified the order with [redacted] each time she placed an order. We have Partnership Agreements with [redacted] and the [redacted] (Signed Endorsements attached) and the City of [redacted] is a distribution (signed agreement attached). We have one account that has not been printed yet that [redacted] placed on 3-27-2015 it is Invoice # [redacted] that we will cancel and refund (recording is attached) We do not show that anyone from [redacted] has ever called our Customer Service Office concerning their account or has called asking to be placed on the Do Not Call list. We will place [redacted] on our Do Not Call list today and it may take up to 30 days to come off of all call sheets. We will do everything possible to keep you from receiving another call. Under Federal Law there is no Do Not Call List for business to business. We do not want to call a business, if they are not interested and waste their time no more would we want to waste our time. We apologize for any misunderstanding this has caused.

We are showing an invoice # *** for *** ***We show that *** *** was the person that placed the order not his managerMr*** placed the order for advertising on the *** County Relocation MapsMr*** verified the order with the verification/ quality assurance department
(recording attached) Mr*** called in when he received the invoice and paid for the account (recording attached) We show two other accounts for *** *** Invoice # *** and *** which were cancelledOn October 3, Mr*** called in and wanted to cancel the order that he received on September 28th he was informed that it was too late to cancel the order the product was already printed and deliveredMr*** has his son call back and he wanted to hear the recording Only one of the recordings got played for his son because the customer service manager had to end the call due to the foul language the son was usingAfter reviewing the recording myself, Mr*** was in *** when he placed the orderI know *** pretty well due to my own mother was on *** and they do not give you medicine they actually clean and filter your blood, which does make you very tired and drainedIn good faith we are taking the account to a balance and will apply a credit back on Mr***’s credit cardWe apologize for any misunderstanding

We are
showing two invoices #*** *** *** for *** *** ** *** ***We
show that *** *** is the person that placed the advertising with our
company on the Single Advertiser Community Guide MagnetsInvoice # *** ordered
on 8-19-is for Single Advertiser Community Guide
Magnet distributed by *** ** *** was shipped on 9-22-and the other invoice # *** ordered on
8-25-is for Single Advertiser Community Guide Magnet distributed by ** *** *** *** was shipped on 9-15-I have attached both recordings for
your reviewWhen *** *** called into customer service on 9-8-they let
her know it was too late to cancel the orders that they were already in print
The verification department thanks you for buying the new ad on the verifications
We agree to refund the last invoice placed on 8-25-and will put a credit
back on the credit card that was used due to he thought it was the same
advertisementWe apologize for any misunderstanding this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Dear Sir or Madam,Thank you for following up on my dispute and for contacting *** *** of the Dispute DepartmentWhile I have ultimately called the business and initially thought that the dispute was resolved, the fact is that the products as promised have still not been deliveredAfter my conversation with the company and my subsequent payment, I was assured that the product, as paid for, would be shipped ASAP and that I would be updated when the product was finished, processed and shippedSince paying for the product I have followed up on several occasions only to hear different excuses as to why I still do not have a tracking number and the product has still not been deliveredI will not consider this matter as resolved until the full completion of the transaction
Regards,
*** *** ***
Revdex.comMESSAGE:
Consumer called the Revdex.com and stated she received the t shirts The complaint is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** Air Conditioning

We are
showing an invoice # *** and #*** for Supreme Home Care IncWe show that
*** *** is the person that placed both advertisements with our company
(both recordings attached)We show that invoice # *** was placed and verified
on 6-5-and put on a payment plan for payments
to be ran each month the
last payment was ran on 9-22-the product was shipped on 11-4-Invoice #
*** was placed on 7-16-and no payment has been made on this account
The ads that were placed with our company are single advertiser products and
we will not ship them till they are paid in fullWe are sorry if she did not
realize that she was placing advertisements and I will cancel invoice #
7-16-and stop the phone calls and this accountWe apologize for any
misunderstanding this may have caused

We are showing an invoice #*** for *** ** **We show
that *** *** is the person that placed the advertisement for the *** ***
High School T-shirtsWe show that *** *** tried to pay with a credit card
the day he placed the order, but the credit card did not go throughThe
card
came back as credit card decline nsfWe tried for several weeks to call *** ***
to fix the credit card payment and we were unable to contact himWhen our accounts
receivable department did get in contact with him they let him know that the
credit card payment was declinedHe told them at that time he wanted to
cancel, they explained to him at that time it was too late to cancel the
advertisingThe product was already in printThe account receivable
department has called him several more times letting him know that he needed to
pay the invoiceThey have offered him discounts and payment plansThe last
time they spoke to him he said he was lied to about the school and hung upWe
only work schools that we have signed partnership agreement with and provide
products to those schoolsWe show that we had a signed Partnership Agreement
with *** *** High School and have been sending the school products for
several years (See attachment)*** *** stated that our sales representative
told him that he was a student, but yet told him he was with Fanfare SportsThe
invoice was sent to *** ** ** on 9-17-with our business name and logo
not from the schoolWe have the signature from UPS that the product was delivered
to the school and to *** ***(see attachment)We feel he has contacted the
Revdex.com to get out of paying his accountWe have all of the documentation to show
this is a claim against our company*** *** is requesting that we
write off the accountIn good faith we have taken the account to a balance