Universal AdCom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are
showing an invoice # *** for *** *** *** **We show that *** *** is the person that placed the advertizing for the
business on the
CalendarsThe invoice was sent out on 10-1-We are showing someone by the
name of *** called in and cancelled this orderWe were unable to find the
recording of the call between the quality assurance department and *** ***,
so the account was taken to a balanceThe product was for a single
advertiser product and we do not go to print without payment firstAll
collection efforts have been stoppedWe apologize for any inconvenience this has caused you and
your business

In May of
our company was calling business in Mississippi County, MissouriWe show
that one of our sales representatives called *** *** Company to see if they
would like to advertise on the tote bags with other businesses in the areaWe
have a signed Endorsement Letters with ***
*** *** (see attached Endorsement)
The sales representatives call every
business in the county to see if they would like the opportunity to advertise
on the tote bagsAt any point if Ms*** felt this was not on the up and up
she could have asked for the name of the person we were working with and we
would have been more than happy to give her all of the contact informationWe
feel this complaint is unjust and should not be held against our company
because someone felt the community was being scammed and not checking the facts
first, before making a complaint with your office

We are
showing invoices for *** *** * *** *** The first invoice #*** was
from 1-9-for an ad display on the Jasper County Community Guide Magnets
The second invoice # *** was from 2-1-for an ad display on the Jasper
County Map/CalendarsThe third invoice #*** was
from 2-9-for an ad
display on single ad Emergency MagnetsAll three accounts were ordered by
*** *** I have attached the recordings of the verification of the orders
Ms*** spoke with our accounts receivable department on March 27at 4:
central time and told them that she didn’t place the orders, but Ms***
would not stay on the phone to listen to the recordings of the verifications
The accounts receivable department explained they could cancel two of the
invoices, but was unable to cancel the first one she ordered on 1-9-due to
it was already in productionYou will hear on the recording that Ms***
never asked for a proof of the advertisement to be sent to her or we would have
been happy to send one out for her reviewThe invoices that were sent to her
are day invoices and we show that we have sent them to her twiceIn good
faith I will take Invoice # *** to a balance, but the advertisement is
printed on the product and can’t be removed at this timeWe apologize for any
misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are
showing an invoice #*** for *** *** ***We show that *** *** is
the person that placed advertisement with our companyThe ad was placed on
5-10-for Single Advertiser Map calendarOn May 10th we do not
show that *** *** *** had any open invoices or obligation
to place an
ad with our companyWe show the last time your company did business with us
was in 2015, on the Community Guides and the Historical MapsWe apologize if
the sales representative made you feel obligated to place an ad with our
companyYou are never obligated to place an ad from one edition to the next
We have no record of anyone calling our customer service department and asking
to be placed on our do not call listThis account was cancelled and taken to a
balance on 6-22-we accepted the credit card dispute*** *** ***
has been placed on our Do Not Call List We apologize for the inconvenience

We are showing
*** ** *** * *** has been a customer of ours since May We show
that *** *** is the person we have worked with on several productsWe
show that we have open invoices from May 19, (Invoice # *** *** and ***) *** *** verified the order with
the verification
department and gave them a date of birth as 7-9-as the verification code for
the ad to be processedThe advertisement was for counties *** County and
*** CountyWe do have Endorsement Letters signed by *** *** *** for
*** County and *** *** ** *** for *** County Community
Guide Magnets (I have attached them for you review)Let me start by
saying, we always call our repeat
customers first to give them the first opportunity to advertise their business
on our products, and keep their spot and price before we call on other business
to fill the community guide magnets, maps, or any other productThe statement
*** *** made no product and no service they were ordered on May 19th
they would not be out yet*** *** ordered advertisement in September on
the *** County Maps and also ordered Kan Koolers with us in May for
the Akron Rubber City Race Series 8K & Mile RunWe are really confused
on her calling us a fraud when she received those two products from us (UPS signature
attached)I have cancelled the ads that *** *** ordered and have taken
them to a balanceWe apologize for any inconvenience this has caused you and
your business

*** ***I have only put part of the call in my response because the calls are attached at the bottom of this complaintI sorry, I thought you had listened to the calls that are attachedThe quality assurance department does say the date on each call and they thank you for buying the ad, it is all on the calls that are attached to this complaintAgain I will say if you are having a problem with the recordings that are attached please call me and I will play them for youWhen you call ask for *** *** I will help you and we can get this complaint cleared up. Thank you,*** ***

We are
showing several Invoices for *** *** ***We show that *** *** is
the person that placed the orders for the advertising to be printed and she verified
the ad with our quality assurance departmentThe last order we show was on 4-5-
invoice # *** for Tote BagsI have
attached the recording for your review
We are showing that all of the invoices that we have for *** *** ***
are paidThe last order that was shipped to them was September 14, for
the second print for Invoice # *** at no charge to the customer, and an
invoice was placed in the box for shipping, so that the customer can match it
up with their recordsI have attached the last verification recording of Pamela
Pipkin confirming the orders to go to printThe products that they are
receiving, is products that were already ordered and paid for in March and
AprilI do not show any new orders for *** *** ***I show that *** *** *** was placed on our Do Not Call List in June We apologize
for any misunderstanding this may have caused

Roman">We
are showing an invoice #*** for *** ***We show that ***
*** is the person that placed the advertising with our company on the *** *** Market Grocery Bags*** *** talked with the quality assurance
department to verify her order (Recording attached)She stated that she talked with a supervisor
and was quoted several prices, the reason they were giving her more prices is
because she asked if they ran out of bags and wanted more how much it would be
to get more of themThe recording with quality assurance was the last call she
had before the invoice went out and the accounts receivable department started
calling her for paymentShe stated that we sliced up the recording and you can
hear in the recording it is an ongoing conversation about the ad and the ad
copyWe show that the grocery bags were shipped to *** *** Market
on April 14, to be distributed to the communityWe received the two
sample bags back that we sent to *** Hardware in June Please review
the recording they gave her the customer service phone # and told her if she
had any questions or concerns to please give them a callIn good faith we have
taken the account to a balance and no further collection efforts will be
madeWe apologize for any misunderstanding this may have caused

We are
showing an invoice# *** for *** *** We show that *** *** is the
person that placed the advertisement with our company on the Map Calendars on
6-28-*** *** stated that he was told that we were working with the
Chamber of Commerce, and that was not the caseWe are working
with City of
*** Office they have signed a Letter of Endorsement with us (See
attachment)We would not say that we are working with another city office when
we have a signed agreement with anotherThe delivery time on this product is
10-weeks for shipmentI do show that Invoice # *** for *** *** has
been cancelled and the account was taken to a balance so no product will be
produced for them at this timeNo collection efforts are being madeWe
apologize for any misunderstanding this may have caused

We are
showing an invoice # *** for *** *** LLCWe show that ***
*** is the person that placed the advertisement with our companyPlease
let me start by apologizing for the error on your advertisementThis should
have been an easy fix the customer service person should
have put your account
into reprint the day you called and apologized for the errorThe product was
printed and shipped on March 1, *** is in our customer service
department and this is very surprising to hear, that he was rude to one of our
customersWe will review the call and he will be retrained in handling our
customers to our expectationsAt no point is it acceptable for one of our reps
to be condescending or to raise their voice to one of our customersI will be
refunding the credit card today in the full amount and again please except my
apology

We are
showing several invoices for *** *** ***The very first order that
was placed by *** *** *** was for ***
County Community Guide
Magnets ordered on 3-11-authorized by *** ***In -
advertisements were placed with our company and none of them were for maps they
were for Community Guide Magnets, Calendars & Emergency MagnetsThere are
no invoices outstanding for In
we show invoices outstanding that *** *** ordered from our
companyWe have recordings of the verification process were *** *** verified
the advertisements to go to print with the quality assurance departmentI have
attached the last recordings and have more recordings if you would like to
review them (on one of the recordings you will hear her husband get on the
phone and ask her what she is doing when verifying the order)It was stated
that we just send out product that was never authorized and this is inaccurate
information, we have a quality assurance department in place that verify every
order that a sales representative turns inThe quality assurance department
will verify the authorization of the person they are speaking with, they verify
the size, price, billing information and the ad copyWe always contact our
repeat business first to give them the first opportunity on ad spaces
available, there is nothing high pressured you can say NO, you are under no
obligation to order from one product to the nextYou can also call in and we would
be more than happy to play the recordings for youWe hope this clears up any
confusion on this matter

We show that *** *** *** ** *** *** has been a customer since September
The last invoice we show is from April 8, We show that *** *** *** ** *** *** has done several advertisements with our
company on several different products (Maps, Community
Guide Magnets,
Calendars, Tote Bags, Bags for the library) *** *** called in and cancel an invoice #
*** on October 29, and told us that the sales person told her she had
to do the advertisement, we told her at that time she is never under any
obligation to place an advertisement with our company and we cancelled the
order for her*** *** placed more ads after that phone call to customer
service ( I have attached the recording)
We always
call our repeat customers first to give them the first opportunity to advertise
their business on our products, but you are not obligated to advertise with us
We produce the Community Guide Magnets, County Historical Maps and Single Ad
products in your areaYou have advertised on *** *** so when that
county is worked they will call you to see if you like to keep your advertising
space on the productThe county is worked twice a year, so you are receiving
calls for each rotation on the maps and the community guide magnets for the
countyWe are an advertising company that helps companies advertise their
business in their local area through the city offices and the other advertisers
on the product by them handing them out to their customers
Yes, we do
have our quality assurance department state to our customers “You are never
obligated to purchase advertisement with any company including ours, so I do
want to thank you again for your purchase and you have a wonderful day.” The
reason we have them say that, is because we do not ever want our customers to
feel like they have to place an advertisement with our companyWe thrive on
repeat business and want our customers to come back to us because we have
helped their business by getting their name out into the community not because
they felt they had to*** *** should have known she was under no
obligation due to the conversation she had with our customer service department
in October, if she felt like she was why would she not say something to our
quality assurance department instead of telling them “ok you too” at the end of
the callWe hate to lose you as a customerWe have placed *** *** *** ** *** *** with the phone # *** on our do not call list
We apologize for any misunderstanding and inconvenience this has caused you and
your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Business response apologizes for any misunderstanding, yet the business continues to maintain practices founded on a policy of misleading customers through ambiguous or deceitful language"Misunderstanding" is their business modelAppropriate and acceptable remedy would be a cessation of deceptive practices which are intended to take advantage of overly trusting local government organizations and small businesses
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they uphold their promise to stop collection efforts and completely cancel my order.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:If I gave them a credit card by phone then why is there an invoice with an amount due included with the magnets? So since they say they are paid for then there should be no further reason to contact our CompanyWe are asking with the Revdex.com as our witness that this Company under any of its many aliases never contact our Company againWe will never accept any business arrangements with this company again.Just to set the record straight I purposely never took any of the calls from their salesmen when they called because I knew what kind of rip off artists they are and will never accept another phone call from them again, because obviously when they ask who they are speaking with and what is your title they are recording it to use as an authorization NEVER CONTACT US AGAIN or you will hear from our attorneys!!!!!!!!
Regards,
*** ***

We are
showing an invoice # *** for *** *** ***We show that *** ***
is the person that placed the advertising with our company on the *** ***
*** *** Festival Merchandise BagsWe are working with the Director of
the *** *** *** *** Festival to get them
free products to hand outWe
are also helping the community business owners advertise on the products and
paying for the advertising on the products so they will be free handouts for
the festivalThey have signed up with us to receive many of our itemsWe
called on business in the area from a list provided to us for the county, we
did not check against our Do Not Call List*** *** *** is the only
business in *** *** that we should have removedWe did represent our
business as Universal Adcom when we called the business and the Invoices were
also invoiced by Universal Adcom*** *** verified the order with the Quality
Assurance Department on 8-10-when they stated (This Is ____with Universal
Adcom Quality Assurance Department…ect) We in no way tried to misrepresent
ourselves we are proud of our business name and are well known by our name all
over the United StatesWe are very sorry that *** *** had a bad experience
with our company in the past and wish her the best success in her businessWe
have cancelled invoice # *** and will credit their credit card today for
their purchasePlease refer to the Revdex.com complaint # *** on 10-16-to
see we had already placed *** *** *** on our Do Not Call List before
she had made the complaintThe complaint will also show that the account she
is referring to never got invoiced due to the verification department never let
the ad go through to invoicing they cancelled the order when she told them she
did not want to do the advertisementThe product that *** *** received she
had placed with our company and in good faith we even took one account to a
balance for herWe will do everything we can to prevent *** *** ***
from receiving another call from our businessShe did not receive a call for
years when we told her we would put them on our Do Not Call List, it was an
error on our part for not removing her from the list we were providedWe
apologize for any inconvenience this has caused you and your business

This is in
response to the rejection letter:
Let me
start by saying we did take this account to a balance in good faith even
though we have a recording attached to this complaint that plainly show that the
advertisement was placed with usAt the end of the call the quality assurance
person asked her for a verification code and asked “Do we have your permission
to print your new ad on the *** *** *** *** and she replied Yep”I have
now attached the UPS signature page from the *** signing they received the bags
on June 3, at 1:48p.mI can’t disclose information about another account,
but I will say that I checked all of the UPS deliveries on this publication and
they all received productWe have no control about what someone puts on the
internet about our companyNo more than any other company in the worldWe do
business with business owners all over the US and have thousands of repeat
customersThe problem is the customers that we have a great working
relationship with us do not go online and put positive statements about our
companyWe do everything we can to resolve any complaints that are brought to
our attentionJust like you I’m sure, we thrive on repeat businessI
apologize that you felt that you feel victim to a scam, but I assure you that
was not the caseWe have been in business for over years to help business
advertise in their community with several types of products and fresh
advertising idealsAgain we apologize for any misunderstanding

We are
showing an invoice # *** for *** ***We show that Frank *** is
the person that placed the order for advertising on the Cape May County Map/
CalendarsWe show that *** *** verified the order with the Quality
Assurance Department (recording attached)Mr*** does
agree to have an
invoice sent to him for the advertisementI do not show that we were working
with the *** *** ** *** on the Map/ CalendarsWe have a signed Endorsement
Letter with the *** *** ** *** and a signed Distribution Agreement
Letter with City of WildwoodThe invoice for *** *** *** * ***
was cancelled on 11-2-by our customer service managerThe account was
taken to a balance and no collect efforts will be made on this account I have placed *** ***s on our Do Not
Call List today please allow days for
your number to be removedWe apologize for any misunderstanding