Universal AdCom

We show that
[redacted] has been a customer since December 2012. We always call our repeat
customers first to give them the first opportunity to advertise their business
on our products, and keep their spot and price before we call on other business
to fill the community guide magnets, maps,...

or any other product.  Your company is under no obligation to place
an ad from one edition to the next. We do not want you to feel you were
obligated and apologize for the sales representative making you feel that way. We
have done an internal investigation with the sales representative that was
involved on your accounts. We want you to know, that we do not take this kind
of complaint lightly and disciplinary actions have been taken. On the single ad
products like the calendars, t-shirts, ect. They are a onetime purchase each
time you order they come straight to you. I do show that accounts receivables
called you on an outstanding account you had with our company on 5-14-15 the
day after you made this complaint and they took care of this for you they
cancelled the Invoice[redacted] the advertisement that was for the [redacted]
Historical Maps and transferred the payment for you to an open account that you
had Invoice [redacted]. I’m pleased to know that our accounts receivable
department helped you in this matter. Please feel free to call me if you have
any further concerns, [redacted] at [redacted].  We apologize for any misunderstanding this may
have caused.

[redacted],
We would
like to assure you that, in no way do we condone this behavior. This was very
hard to read that a representative of our company conducted herself in such an
unprofessional manner. We have some of the best sales representatives on staff.
We did an investigation into this...

matter and the sales representative has been
relieved of her duties with our company. She was a new sales representative had
only been on the phone for about a week. We do our best to try to keep thing
like this from happening. We monitor our reps as much as possible and we have
retraining programs weekly and have daily meetings with our sales staff. Our
management staff handled the situation the moment it was brought to their
attention. We apologize to you and to [redacted]
for a representative of our company to handle themselves in such a manner. We
have placed [redacted] on our do not call list and you should not receive any
further calls. Thank you for bringing this situation to our attention.

Complaint: [redacted]
I am rejecting this response because: there is no [redacted] with out company nor has there even beem one. I did not see any audio file to hear the recording but this company is misleading and calls evry quarter to ask youmtompay for the same product again 
Regards,
[redacted]

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted]
is the person that placed the advertising with our company on the [redacted] Community Guide Magnets on 4-15-2015. [redacted] verified the order
with the Quality Assurance Department and paid with a...

credit card (Recording
attached). The product was printed and delivered to [redacted] on 7-2-2015
(UPS Tracking attached). This is such a hard complaint to answer. We tried very
hard to let [redacted] know that no one from our company would come to his
place of business. All of our customers are contacted by phone only for
advertising. We are not saying that someone did not go to his place of
business. We are saying no one from our company would come to his business for
him to place an ad. We think that maybe he did business with another magnet
company that may go door to door or someone got one of our magnets and went to
his place of business trying to act like us. We are not sure what has happened.
[redacted] told us that he paid that person that came to his place of
business. We told him as soon as that payment cleared his bank look and see
what the name of that business is. We show [redacted] only placed the one ad
with our company back on April 15, 2015. We hope this helps we do not feel this
complaint should be held against our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:From the attached documents the last signed contract with the fire department was in 2012 so if they are going to continue I recommend that they update that because the current staff was unaware of any agreement.  Second the last three attachment documents are the same for the receiving of the magnets by the fire department and I am not sure what the purpose of three copies were.  I tried to ask during the complaint that we be removed form the call list and they said that was not possible because they could not close my account because it was not fulfilled. In regards to the order, it was placed and we paid right away for the advertising, however misleading it was.  What we did not agree to was that we would have to pay again later in the year to be on the magnets all year.  This was not what we were told.  The person I spoke to said that maybe her staff used creative language which is a poor excuse for misleading people.  Then when I did not what to pay again I was made to feel like I took advantage and would get free marketing because of it and would not be able to close my account and the calls would continue until I did.  This was her reasoning for not being able to be put on the no call list.  I would like to wait to agree to resolve this case until I do not receive calls from the company anymore or at least the 30 days they say it will take.  If I do close I will file another complaint if I do receive phone calls from the company or anymore threatening calls that I need to pay in order to not get phone calls.  Thank you for your response 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
Let me start off by apologizing for the payment not getting
sent back to you. I was on vacation from July 22 – 27 I am the person that
handles all refunds. [redacted] let me know what had happened as soon as I got
back and the check was hand cut and mailed out to you on July 27 you...

should be
receiving it soon. You told us you would give us 10 days to get your refund out
and you did not even give us the 10 days. [redacted] let you know that the refund
would be sent out as soon as I got back from vacation. I do apologize to you
that the check could not get sent back to you the same day that you called, but
I hope you understand that there is a security level that you have to have to
do refunds. We do apologize for any inconvenience this has caused you and your
business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although, I have a rebuttal about the answer they gave, in regards to the confusion on my account.  It wasn't just confusion, they were errors by the salesman and shipping department.  Yes, there were to be 200 printed, but those were singles with only my advertisement.  There were to be 1000 of the others.  I wasn't even added to the advertisement with the other businesses, which is what was supposed to have happened.  I think the salesman started out selling me one thing, but confused it with another.  The person I spoke with to resolve the matter was nice though, and am happy with the end result to be receiving a refund. 
Regards,
[redacted]

We are
showing an invoice for ** [redacted]. We show that [redacted] is the
person that placed the advertising with our company on the Map/Calendars on
6-13-2016. [redacted] talked with the quality assurance department to verify
his order (Recording attached). I have cancelled your order and...

have taken you
account to a zero balance and no further collection efforts will be made on
your account. We are sorry for your lose and please accept our condolences. We
have placed your business on our do not call list. We apologize for any
misunderstanding this may have caused.

[redacted]I attached the recording of you confirming the order and asking them to send you an invoice because you did not want to pay that same day. The quality assurance department told you that it was no problem they would send out the invoice. I also attached the the partnership agreement that we have with the school. The invoice was mailed to you the day after the verification process. We are not showing that anyone from [redacted] has ever called in to our customer service department to cancel the order. The product has not been shipped due to non-payment. In good faith we are cancelling this order and no further collection efforts will be made.Thank you.

[redacted]
Please let me start by apologizing for our sales representative
telling any business that you were a distribution point on the maps that we
produce of the [redacted]. This year we did not reach out to the chamber for
distribution as we do in many counties that we work. We...

talked with the sales
representative that is working on the [redacted] Map and disciplinary actions
have been taken. (He was a new sales representative that thought all of our
maps were with chambers due to the only other county map he worked was endorsed
by the chamber and they sent him a chamber list and they were very happy to
work with him on the project) We will call the business that placed an advertisement
on the map and make sure they understand that we do not have a distribution
agreement with [redacted] Chamber of Commerce. Should we find a business that
does not want to advertise on the map due to the chamber not handing them out,
we will cancel their ad and refund their money if they paid when they placed
the order. We hope we may be able to work with the [redacted] Chamber of
Commerce in the future. We apologize for any inconvenience this has caused.Thank you,[redacted] 
[redacted]

We are
showing an invoice# [redacted] for [redacted] We
show that [redacted] is the person that placed the order for the advertising
on the Beaufort County Community Guide Magnets. I show that we have a signed
Distribution Agreement with Beaufort Fire and Rescue (copy...

of agreement
attached). We shipped 4 boxes to the Beaufort Fire and Rescue with Ulmer Family
Pharmacy & Wellness Center printed on them (see attached signed Fedex ). We
have been working with the fire department for several years and sending them
our products. We always call our repeat customers first to give them the first
opportunity to advertise their business on our products, and keep their spot
and price before we call on other business to fill the products. Your company
is under no obligation to place an ad from one edition to the next and always have
the right to refusal. I do not show that anyone from this company has called in
to our customer service department to be placed on the Do Not Call List, but I
have placed [redacted] on our Do Not Call List.
Under Federal Law there is no Do Not Call List for business to business, but we
will do everything we can to keep you from receiving anymore calls. Please give
30 days for your phone number to be removed from all call lists. We apologize
for any misunderstanding this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Although their response contains many lies, which infuriates me, I'm glad they are not continuing this charade.  I would like to thank you for assisting me in resolving this matter.
Regards,
[redacted]

We are
showing an invoice # [redacted] for ** [redacted]. We show that Rodney
Overby is the person that placed the advertising for single ad calendars on
2-4-2015. [redacted] verified the order with the Verification/ Quality
Assurance Department the same day (Recording is attached). I think [redacted]...

[redacted] Might be getting the sales representative calls and the collection
calls mixed up. The account, Invoice # [redacted] has never been paid and is in our
Accounts Receivable Department for none payment. This is the last order we show
for ** [redacted]. We can’t place ** [redacted] on our Do Not
Call List while they have an open account. We apologize for any
misunderstanding this may have caused.

We are confused by this rejection. How can you argue with a
recording that is attached on this complaint. The quality assurance department
said the date and new advertising. At the beginning of the call she said “Thank
you for buying the new ad today 5-12-2015 with [redacted]” and “What is your title
at the business? Care giver/ Owner – and you are authorized to purchase new
advertising for the business?” [redacted] replied; Yes. We will be happy to
place [redacted] once her account is closed as we
mentioned before. We do not show that [redacted] has ever called into our
customer service department to be placed on the do not call list, but if she
had they would explain to her that while she had an open unpaid account they
would not be able to till it was paid in full. We do not show that we have
received a call from her to even explain that to her. We would have played the
recording for her before it ever got to this point. If [redacted] is having a
problem with the recording that is attached she can call into customer service
and request to hear it. They would be more than happy to play it for her.

I do not show that anyone has ever called into our customer service department and asked to be placed on the Do Not Call List. I do see on the complaint that it was stated in the desired settlement section that she did not want us to contact them and I missed it. I have placed the company on the DNC List today. I wanted to let you know under Federal Law there is no do not call, for business to business,. We will do everything we can to stop the calls. We don't want to waste your time or the sales representatives time if you are not interested. I do apologize for my over sight.

We are
showing an invoice # [redacted] for [redacted]. We show that [redacted] is the person that placed the advertising with our company on 2-3-16. The
advertisement was for the [redacted] County Bags going to [redacted] Chamber of
Commerce. We do show that this account was paid in full...

4-5-16. I talked with
[redacted] myself after she talked with [redacted] from customer service, I did
apologize for the way she felt she was getting no help from him. [redacted] was
very upset that we did more than one bag for the chamber and her ad was not on
all of the bags. I explained to [redacted] that we do call all of the chamber
members and we have to give all the business a chance to advertise on the
chamber bag. We could not put all on the advertisers on one bag. She was also
upset due to she felt she did not give final approval on the ad copy, but she
verified with the quality assurance department what was going to be on the ad copy.
I explained to [redacted] that our invoice that she received was in the box of
product that was shipped to her and that it is put in the box for shipping the
invoice does state “Please disregard if this invoice has already been paid”. I
did take the account to half and refunded $150.00 back on her credit card on
5-3-16. Again we apologize for any misunderstanding.

We are showing that Tolle Automotive has been a customer of our Since September 2009. We show that [redacted] is the person that has been placing ads with our company. We do not show any outstanding invoices for Tolle Automotive. The only invoices you would be receiving at this time would be...

paid and coming in the box with the product. The invoice in the box have on them disregard if this has already been paid they are only in the box for shipping. We are showing that [redacted] did speak with [redacted] and [redacted] and they cancelled 4 ads for her due to she  claimed that she was mislead into buying 4 ads. The last thing we want to do is confuse our customers this is why we have a verification department that go over what they have purchased.  The first thing they say is thank you for buying the new ad today on ____. We have placed Tolle Automotive on our Do Not Call List under Federal Law there is not a DNC List for Business to Business. We will do everything we can to stop any further calls. We have blocked [redacted] in our system, if you have any other phone number that needs to be blocked please call and let us know what those numbers are. We apologize for any misunderstanding this has caused you and your business.Thank you,[redacted]