University Copy Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nowhere did this page appear when I was completing my applicationNowhere in the French version of the form I had to send my universities was there ever mention of the need for an English translationIf you make information impossible to access isn't it the same as it not existing? And once again, I add: how do I translate a document that is sent directly to WES by my institution? That's the real problem hereAnd I sent them communications asking that very question, they were never answeredIf they had said, "yes you need to have them translated, this is how you go about it", I would have gladly followed their instructionsThey never did.It was only after weeks of waiting for a response that I finally gave upAnd to be frank, I was hoping that by saying I was fed up, they would finally answer meThey only sent me a check, and kept 50$, never addressing my interrogations...From what I see on the internet, they have become masters of this type of fraudIf it was only me, I might have given them the benefit of the doubt, but too many people have been taken advantage of for this to be a coincidence Sincerely, [redacted]

Dear [redacted] ***, I have reviewed the complaint submitted on behalf of [redacted] ***WES has specific requirements for submitting documents for each country of educationEvaluations require complete documentation of all foreign educational credentialsAn evaluation report will be prepared only after all required material has been receivedThe documentation received on behalf of [redacted] was college issued transcripts attested and mailed by the awarding University, Sardar Patel University As stated on our required documents page for India: “WES does not accept mark sheets that have been issued and/or attested by the college you attended unless from an autonomous or constituent college”Based on our knowledge of conducting credential evaluations for applicants who have studied in India, the affiliated universities are responsible for administering the examinations and awarding the final degreesTherefore, WES requires mark sheets to be issued and sent directly to WES by the institution responsible for conducting the examinations The two previous occasions that [redacted] is referring to when we did not accept his documents, we received mark sheets that were issued, attested and sent directly to WES by the college and not the awarding UniversityIf [redacted] wishes to cancel, he may send a written request via postal mail or faxHe may also send a cancellation request via the help page of our websiteOnce his request is received, we will update his file accordingly Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have reviewed the response from the businessI find the response from WES inadequate and unsatisfactory.I find two main issues with thisFirst WES clearly states in the confirmation page of the transcript that they will accept transcripts in official sealed envelopesHere's the text from their confirmation:"If the document is given to you to forward to WES, it must be attested & dated and placed in an official sealed envelop that is signed or stamped across the back flap by the appropriate authentication officer at the institution that conducted the examination."What I sent to WES was exactly that, sealed and stamped across the back flap and from the institution that I studied inThis was not sent directly from the institution as WES has stated earlierHowever it matches the requirment stated in the confirmation page I have attachedIf WES is not willing to accept stamped transcripts from the university then they should remove such ambiguous statements from their confirmation pageI believe the onus is on WES to provide full refund because of issues caused by their ambigous or wrong languange and not being available to clarify thatI have sent two emails and called them mutliple times to ensure that what I sent them was ok, but they never come up on the phoneAdditionally any honest organization will state clearly in a visible place if there is a non-refundable fee associated with an applicationInstead, WES chooses to hide this information at the bottom of a document that they can almost guarantee applicants will not readAlso, rather thanstate how much this "cancellation" fee is, they do not, leaving it open to the possibility of them charging any arbitrary amountThis is amounts to dishonesty, and I can see from other complaints against this company, that there is a pattern of applicants with similar issues of being swindled by WESIt is their duty to be transparent about the process but they hide information,do not respond promptly to email inquiries, are not available by phone or make any attempt to respond to a customer.I would like a FULL REFUND because WES has not done any work on the file and has failed to specify the cancellation fee amount anywhere visible on their websiteHere are two of the prominent places where the cancellation fee should ideally be clearly stated: [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , We have reviewed the complaint submitted by [redacted] *** The upgrade report was completed on the basis of the high school credentials and also included the Bachelor’s degreeThe evaluation was then mailed to [redacted] on Please be advised that WES does not prepare Course by Course evaluations for high school credentials We do apologize for the delay of the verification, but the verification process is a necessary step for evaluations produced by WESAt this junction, we do feel that we have honored the applicant’s request Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] From the last page of the attachment they attached, there is details for billing they will charge, why don't they add one line as "canceling fee" $which is the most controversial part?They give a remark as "If they try, a message pops up reminding them", almost webesite give a long declaration, feckless website take it as a tool to avoid their responsibilities, why don't they automatically pop out the policy and high light controversial part? Isn't it a way for the feckless website to charge all improper expense they want?What web concelling fee is need to charge $20? They didn't nothing, there is no evident indication for the controversial charge, compared to other website, they only charge when they receive the paper docs, the point is they didn't charge the expense using a proper way, they didn't have any labor cost to charge this expense In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , We have reviewed the complaint submitted by [redacted] ***According to [redacted] ***’s file, we received [redacted] ***’s initial concerns regarding her file on We have responded to [redacted] ***’s concerns with a specific reply via email on At this time we have received another correspondence from [redacted] and we are currently reviewing her fileOnce the review is completed, we will respond directly to [redacted] via email Please note that as per the WES terms and conditions, completed evaluations are not subject to a refund Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here

Dear [redacted] I have reviewed the response submitted by [redacted] ***As stated in our last response, our terms and conditions specify that a cancellation fee applies upon cancellationWhen [redacted] submitted his application, he agreed and acknowledged our terms and conditions including our cancellation policyThis fee is non-refundableIn conclusion, we will not be able to offer a refund of the processing feeSincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor###-###-#### [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I believe that the most effective and gratifying referral is from word of mouth, you will not have that from me and the collegues I work withYour common practice to conduct business is to rip people off, based on my experience and other feed backs i've readI wish I would have followed my first instincti do not accept your answer and will continue to discourage people from doing business with you based on my negative personal experience with you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, We have reviewed the complaint submitted by [redacted] Please note that we have issued a refund to [redacted] on 11/*/A refund was issued for the cost of the evaluation, $as well as the additional fee that [redacted] paid for rush services, $We ask that [redacted] follow up directly with her bank regarding the status of her refund Sincerely, [redacted] Tell us why here

To whom it may concern, We have reviewed the complaint submitted by [redacted] According to his account, [redacted] initially applied for a credential evaluation on We received [redacted] ’s original documents on which was returned to him on via traceable delivery [redacted] contacted us again on requesting to cancel his applicationShortly after, as requested, we cancelled his application and refunded the fees [redacted] applied for the service again on 08/18/Simultaneously, we received his second package with tracking number [redacted] However, [redacted] ’s new file was not updated with the second set of documents received until due to processing delaysAt this time, we have confirmed that all necessary documents were received to complete his evaluation [redacted] ’s original documents were returned to him via *** ground mail on He should expect the original documents to be delivered to his home address within 3-business days Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What they said on regards of the documents is true but I contact them to let them know that it was not possible for me to contact my previous college to have them send over the documents that I have which are original with a seal from the department of education of my country I told them to send forget about college and just complete my HS documentation after I said that they have never got in contact with me or respond to my emailsSo this is information is just partially true and all I want is my HS transcript and the rest of the money that correspond to my college transcript; because I was direct to another institution that perform the same work and will take the documents that I already haveWhat they request the only way that I can have is if I travel to my country and do the request again and for the documents that I already have I paid around $dollarsI can't afford to paid more or even travel to my country to obtain again this documents In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , We have reviewed the complaint submitted by [redacted] We received [redacted] ’s application on with a request for her user account informationWe followed up by sending [redacted] her user account information via email We will correspond directly with [redacted] to clarify any additional concerns and confirm that she has received her user account information Sincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Dear [redacted] ,I have reviewed the correspondence from [redacted] I have verified with our Academic Records department that all original documents have been returned to [redacted] Our records indicate that [redacted] ’s originals were returned to her via [redacted] Ground mail which can be tracedWe have carefully followed our internal protocols in returning her original documentsAt present, there are no documents on file to return to [redacted] Sincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor###-###-#### [redacted] < [redacted] >

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the report that I paid forAn email from this company means nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***, We have received the correspondence regarding [redacted] ***The applicant’s file is still on hold because we have not received the transcripts directly from the UniversityThe applicant has only submitted photocopies of her transcripts and translations, which has been noted twice on her online status pagePlease be advised that the documentation requirements are on the website and [redacted] receiptHer online status page also states what was accepted and rejectedThe applicant is required to contact her foreign academic university and have them mail the transcripts directly to WES Sincerely, Narda L [redacted]

Dear [redacted] , We have reviewed the complaint submitted by [redacted] According to [redacted] ’s file: We received new documents on 1216.On 1216, we issued a document update to [redacted] informing him that we require official academic transcripts from his institution in order to complete his evaluation.Shortly after on and 1216, [redacted] contacted us explaining that he is unable to contact his institution to send official academic transcriptsWe informed [redacted] that he may contact the ministry of education in his country to request his documents.On 1216, [redacted] submitted a request for cancellation via emailAs requested, we cancelled his application and issued a refundAs stated in the attached terms and conditions, there is a processing fee that applies upon cancellationWe cancelled [redacted] ’s application upon his request and deducted a $cancellation feeWhen submitting his application, [redacted] agreed to these termsAs such, we cannot issue a refund of the processing fee Sincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Dear [redacted] ***, I have reviewed the complaint submitted by [redacted] The documents that we received for [redacted] file were sent directly to WES by the institution attendedAs stated in the terms and conditions that [redacted] acknowledged and accepted when submitting his application, “all documents received by WES become the property of WES and will not be released to the applicant”In conclusion, we will not be able to return any documents Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here

Dear [redacted] We have reviewed the complaint submitted by [redacted] ***Our evaluations department has responded to [redacted] ***’s inquiry on May *, At this time, we have determined that no changes are warranted to [redacted] ***’s completed evaluation reportPlease note that as stated in our terms and conditions, evaluations provided by WES are advisory in natureAs an advisory opinion, it is not binding upon any institution, organization or individual perusing the report Sincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , We have received the correspondence regarding [redacted] Please be advised that the applicant did not comply with our documentation policyThe applicant only submitted photocopies which were faxed to WES on February **, The transcripts which should be mailed directly from the university in IRAQ was never received by our organization [redacted] requested to cancel and our accounts department issued her a confirmation letter on June *, We have been waiting for the applicant to follow up in writingI will waive the processing fee and cancel this applicationSincerely, [redacted] World Education Services