University Copy Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the ICAP package they send to the Washington State Department of Health includes my transcript as it should according to the WES website.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The registrar of the *** ** *** *** ***, *** *** ***, has contacted the World Education Service (WES) on several occasions stating that my transcript is authentic. Verification was sent via e-mail as well as through ***. The university would like to know specifically what information is needed to complete my verification I am the first person from my university to request an evaluation from WES I would like someone to review the letters and e-mails sent by *** ***-Wusu and identify specifically what information is not clear so that the university can provide the correct information. Regards, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It seems like a customer service manager either didnt read the whole complaint ot intentionally ignoring the base of complaint.So he does agree that I was misinformed.Again let me explain this brieflyWES website has list of universities which they evaluatePlease read this carefully ! I CALLED WES AND SPOKE TO *** WHO CLEARLY STATED THAT, AND THESE WERE HER WORDS - " IF YOUR UNIVERSITY IS NOT LISTED ON OUR WEBITE, THAT DOESNT MEAN WE DONT EVALUATE YOUR UNIVERSITY".*** checked with Evaluator and confirmed me to start the process of Application.I spent hard earned money on getting documents to WES and lost precious time just to find out that WES will not evaluate my credentials as my university isnt listed on their website.I started process after getting approval from *** and after having discussion that my university is not in the list.I lost my admission to fall semester due to ignorance of unprofessional staff and arrogant customer service.After my multiple calls and leaving messages to supervisor they didnt even bother to call me back.I need compensation for my money spent in getting documents to WES and timeIts WES sutomer service fault who first agreed to have me submit the documentsI am not at fault as I confirmed first by calling.I will take these proceedings to small business claims and will Appeal *** to cancel WES affiliation for wrong doing practices and destroying peoples future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
WES did not respond to any of our issuesI question whether they even read the complaintThey seem to have copied and pasted yet another scripted response that neither helps us nor explains the reasons for their failures and lies. Did they attempt to contact the institution to acquire the correct email address since I last called? Did they actually find the email address? Or did they just send another email to the same invalid one on 5/**/17? Why are they still treating this college as separate from the larger university that houses the college instead of treating them as one institution (for example, WES could just recontact the CORRECT email address from which the verification of the first half of the documents was received--the people in that office could either reach out to the correct office for WES or forward the email to right inbox)? Why did no one ever call me back even though they promised to do so twice?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** ***
I have reviewed the complaint submitted on behalf of *** *** ** *** ***Please be advised that *** *** evaluation was completed in *** *** initially contacted our office regarding her concerns on 06/**/Upon *** *** request, we have sent
another copy of her evaluation in a sealed envelope at no cost on 06/**/Unfortunately, the report mailed on 6/**/was sent to the previous addressAccording to our records, *** *** only updated her address on 06/**/after this report was shippedAt this time, we will resend a sealed copy to her home address at no additional cost via standard mail to the current address*** *** will need to allow additional time for delivery I hope that this resolves the complaintWe wish *** *** the best of luck in her future endeavors Sincerely, Erika S***
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Dear *** ***, We have reviewed the complaint submitted by *** *** ***The documents that we have received from *** *** for his evaluation were photocopies and were not deemed original documentsAs stated in the WES terms and conditions, all documents received become the
property of WES and will not be released to the applicantWe will not be able to release any documents at this time Sincerely, Erika S*** World Education Services Customer Service Supervisor ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear Blake, Would you please re-open my complaint ***, as my problem remains uresolved and the company has only messed my situtation furtherThe company was faking their responses when the Revdex.com complaint was openMy desired outcome was not reached. Thanking You*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We have received the complaint
from *** *** ***Please note that there is no record of receiving university
official sealed documents from *** ***There is only an plain
envelope from the applicant containing photocopies of credentials Our
documentation requirements are very
specific and state that the credentials can be photocopies, attested by the
university, but must be in an university stamped envelopeWe will cancel this
file and provide a full refund to the applicant.Thanks,Narda L***World Education Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the refund as requested from WES and no further action is required
Sincerely,
*** ***

Dear *** ***, We have reviewed the complaint submitted by *** *** ***On 6/**/17, we received *** ***’s original documentsShortly after on 6/**/17, we sent a letter to *** *** informing him that the original documents we received do not comply with our
documentation requirementsIn this letter, we also informed *** *** that payment for delivery is required to return his original documents As per the WES terms and conditions provided on our website, document requirements are specific to each country. We also inform applicants not to send original documents unless specifically requestedIn the case of *** ***’s file, we do not require original documents for his country of study. Please note that *** *** also disputed the charge for his application with his credit card companyTherefore, payment for delivery is required for the return of his documentsWe will contact *** *** directly with instructions on how to make a payment for the return of his original documents Sincerely, Erika S*** World Education Services Customer Service Supervisor ***
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*** Tell us why here

Dear ***,We have received and reviewed the additional concerns from
*** *** regarding complaint number ***Please be advised that we have
cancelled her application and we will be issuing her refund via check to her
home addressThe refund check will be sent to the applicant within business
daysWe would like to extend our apologies to the applicant regarding this
issue and are working hard to resolve the matterThank YouErika S*World Education ServicesCustomer Service Supervisor###-###-####***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a response from WES regarding my evaluation on Friday October ***. The email stated that the WES evaluation had been completed because they had all of the documents. Which of course we knew since we had confirming emails in September. WES also indicated that the report would go out in the next week or so, OR I COULD PAY THEM AN ADDITIONAL $TO HAVE IT SENT OUT WITHIN DAYS. I was forced to pay an additional $because I had a November first deadline and WES had wasted over a month with their inability to correct their internal mistakes. I called WES customer service again and questioned the additional charges and asked how they could possibly have the audacity to extort additional money from me when this process took longer than usual because of their mistakes. I have been very clear from the beginning regarding my deadline. Once again, the customer service representative apologized for the inconvenience and for the request of additional funds, however, there was nothing he could do and no supervisors were made available to me after my repeated requests. As well, I was never contacted by representatives from WES for resolution of this incident other than through the Revdex.com of NYUpon reviewing the report I questioned it's accuracy and at this point I seriously doubt anything done by this company is accurate, professional, timely and possibly legal. At this point I would like to increase the total amount charged by this organization by an additional $50. I have never received a written letter of apology
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, We have reviewed the complaint submitted by *** *** *** *** submitted an application on 2/*/We received his documents on 2/**/Shortly after, we submitted a request for verification to his institution on 2/**On 3/**, we received a request for cancellation
*** ***’s account was cancelled upon his request and we issued a refund minus our processing fee We notified *** *** on 2/** via email that a request was sent to his institution for verificationAs per our terms and conditions, WES reserves the right to have documents verified by the issuing institution for authenticityUnfortunately in the case of *** ***’s file, we did not receive a reply from his institution In reference to *** ***’s request for a full refund, we have received correspondence from his credit card company that he disputed the charge for his applicationOnce a response is received from *** ***’s credit card company regarding the billing dispute, we will follow up with him directly. Sincerely, Erika S*World Education Services*** *** ***
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Dear *** ***, I have reviewed the additional concerns submitted by *** *** regarding his complaintI am sorry that *** *** disagrees with the report prepared by WESHowever, as we stated in our previous reply, WES does not provide Course- by- Course analysis of this specific program of studyAt this time, no further changes are warranted to *** ***’s completed evaluation and we consider this complaint closed. Sincerely,Erika S*World Education ServicesCustomer Service Supervisor***
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Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, We have reviewed the complaint submitted by *** *** *** submitted an application for evaluation to our services on 9/**/We received photocopies of *** ***’s academic transcripts on 9/**/The documents that we received were not submitted in
accordance to our documentation requirementsA document request letter was issued to *** *** to inform him of our documentation policy and his file was placed on hold.Subsequently, on 11/*/*** *** requested to cancel his applicationUpon his request, we cancelled his application and a refund was issued to *** *** on 11/3/for $As *** *** pointed out, a $processing fee was deductedAs per WES’ policy, a processing fee applies upon cancellation*** *** acknowledged and agreed to this policy when submitting his online applicationTherefore, we will not be able to issue a full refund. Sincerely, Erika S*World Education ServicesCustomer Service Supervisor###-###-####***
*** Tell us why here

To whom it may concern, We have reviewed *** *** response. As a courtesy, we will mail the five additional copies to her home addressShe will need to allow additional time for deliveryPlease note that if additional copies are needed in the future, a fee will be required for any additional reports. Sincerely,Erika S***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Also I want to thanks for your intervention to facilitate the final solution of this matterOne more time thanks and I just waiting now to receive the refund as they stated

To whom it may concern, Here at WES, we are dedicated to meeting the needs and expectations of all of our applicantsIt is of great concern to us when we fail to meet that commitmentIn order to review and address your complaint accurately, please provide your WES reference number
Providing this information will allow us to better understand the nature of your complaintOnce this information is received, I will be happy to address your concerns. Sincerely,Erika S*World Education Services*** *** ***
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