University Copy Systems

Dear [redacted],  We have reviewed the complaint submitted by [redacted].  According to [redacted]’s file, we have determined that the study submitted for assessment by WES is an occupational and/or trade qualification. As such, we are not able to provide [redacted] with a...

credential evaluation.  Please note that upon further review, we have reopened [redacted]’s file. We will follow up with [redacted] directly via email with additional information regarding her account status.   Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted], We have received the latest response submitted by [redacted]. Please note that our evaluations department has reviewed and responded to his inquiry on August **, 2016. At this time, there are no additional changes that can be made to his completed evaluation report. Since there is no additional information that we can provide at this point, I consider this complaint closed. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]
[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted] At this time, we are in the process of reviewing [redacted] account further. We regret any delays incurred by [redacted]. We will follow up with [redacted] directly once the review of her file is...

completed. Sincerely,[redacted]

Dear [redacted], We have received the correspondence from [redacted]. Please note that the applicant spoke with our customer service department and received updates  concerning her file the throughout the process. We have received a transcript from the exchange study in Austria on June **,...

2015 and the file was activated. The evaluation has been in progress sincethen and is near completion. The applicant is requested to continue to check her online status for all other updates.  Sincerely, [redacted]World EducationServices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We have reviewed the newest complaint submitted by [redacted]. Our documentation requirements which specify English translations are required are available on our website to review and we also indicate English translations are required on the application receipt that is sent to the applicant once we have received their application. Please note that the translation requirements stated on our website indicate that English translations can be done by the University or any certified translation service (please refer to the attached document).Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted].  Please note that [redacted] has submitted concerns regarding her evaluation of her post-secondary study on 10/**/16 to our office. We have responded specifically to her concerns with a detailed...

response via email on 10/**/16 and 10/**/16. As stated in our response, if there is an error with the transcripts issued by her University, then we ask that she contacts her institution and request a revised official transcript to be sent directly to WES. Upon receipt of a revised or updated transcript, WES will review the document and revise the report if necessary. Furthermore, It is also necessary to point out that evaluations prepared by our service is offered as an advisory opinion and as such, they are not binding upon any institution or organization. In regards to [redacted]’s request for an evaluation of her high school study, the applicant only listed her Bachelor of Arts degree for evaluation. According to WES policies, any credentials not included at the time of the initial application constitute a second application and additional fees may apply. If [redacted] wishes to evaluate her Abitur/high school study, she will need to apply for an upgrade and pay the additional fees. Once her documents are received according to the requirements for her country of study, we will review it and determine if a Course by Course evaluation can be prepared.  Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

To whom it may concern,   We have reviewed the complaint submitted by [redacted]. Please note that [redacted] concern regarding the return of her documents was already addressed.  At [redacted] request, we have returned her documents via standard postal mail on 5/**/17. [redacted]...

[redacted] should allow 7-10 business days for the delivery of her documents.     Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]   Tell us why here...

Dear [redacted], We have reviewed the complaint submitted by [redacted]. At this time, we are in the process of reviewing [redacted]’s account further. We regret the delay and inconvenience this has caused [redacted]. We will follow up with [redacted] directly regarding the review of her...

file. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted], We have reviewed the complaint on behalf of [redacted]. Please note that our documentation requirements on our website explicitly state that precise word for word English translations are required for all foreign language documents (please see attachment). We...

received documents from [redacted]. However, the documents received did not follow our documentation requirements. As a result, her file was placed on hold and we sent [redacted] an update on 11/**/15 regarding the documents needed in order to complete her evaluation. [redacted] requested to cancel shortly after. We honored her request to cancel and issued a refund of $117.00. A cancellation fee of $50.00 was applied to her account. As stated in our terms and conditions, a processing fee is applied to your account upon cancellation and is non- refundable. At this time, we are unable to honor [redacted]’s request for a refund of the cancellation fee. Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted] As a courtesy, we will resend [redacted]s evaluation report along with the ICAP package to the Washington State Department of Health. Please note that we will be resending the evaluation and ICAP...

package via standard mail. [redacted] will need to allow 7-10 business days for delivery.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]   Tell us why here...

Dear [redacted],   We have reviewed the additional response submitted by Mr. [redacted]. We must reiterate that WES stands behind its processing fee for cancellation. [redacted] accepted and acknowledged the terms and conditions set forth by WES, including the cancellation policy. We state in our terms and conditions that a processing fee applies upon cancellation. At this time, we will not provide a refund of the processing fee.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted].  Currently, we are awaiting a verification response from [redacted]’s institution in Ghana. WES reserves the right to have documents verified by the issuing institution for authenticity as stated in our terms and...

conditions.  As soon as the proper verification response is received from his institution, we will complete the evaluation within 7 business days.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]   Tell us why here...

Dear [redacted],   Please be advised that I have reviewed the complaint received from [redacted]. Our required documents page of our website for Russia state the following: “The applicant must send legible photocopies of word-for-word English translations for all foreign language...

documents noted above. Do not send original translation documents as they cannot be returned”. Please note that it is our policy to purge the physical translations after they are scanned into our system. We also state in our terms and conditions that a processing fee applies upon cancellation. At this time we would not be able to provide a refund of the cancellation fee. As an alternative, we can offer to provide [redacted] copies of the translations that we have already scanned. We will follow up with [redacted] to make mailing arrangements of the scanned copies of her translations.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here...

Dear [redacted],   We have reviewed the response submitted by [redacted]. As mentioned in our initial answer to [redacted]’s complaint, we are still awaiting verification from his institution. Once we receive the proper verification response from his institution, we will be able to proceed with the evaluation of his credentials. To follow up, we will communicate directly with [redacted] to address any additional concerns or queries regarding his application with WES.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted] Tell us why here...

To whom it may concern,     We have reviewed the complaint submitted on behalf of [redacted].  Currently, we are awaiting a verification response from [redacted]’s institution in Cameroon. WES reserves the right to have documents verified by the issuing institution for...

authenticity as stated in our terms and conditions. We have resent a verification request to [redacted]’s institutions in Cameroon as of 5/**/17.   We do apologize for the delay in the verification process. However, the verification process is a necessary step for evaluations produced by WES. As soon as verification is received, we will complete the evaluation within 7 business days.          Sincerely,   Erika S[redacted] World Education Services                                    ...⇄ Customer Service Supervisor [redacted]

Dear Melisa W[redacted],   I have reviewed the complaint submitted by [redacted]. Due to processing delays in our Evaluations department, there was a setback in issuing the additional copy as promised. We would like to express our sincere apologies to [redacted] regarding this...

matter. We have processed his additional copy request and it has been completed and mailed on 4/**/16. We have also followed up via email regarding his concerns. He may log in to his account via his online status portal to obtain the tracking details for his order.  Please allow additional time for the delivery.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  I paid express mail service in cameroon to send WES my original transcripts  for my bachelor which were duely  received by this company. WES sent part of the cost but did not send my  original transcripts, and   original transcripts are made  only once.  If they had estalished the evaluation ,it would have been    feasible for them to keep the three copies of the transcripts. They sent me $ 160 and remained with $ 50 for no work done.      I am requesting  the Wes to please get cost  of postage  from the $50 and send the originals of my transcripts by priority  mail to the following address: [redacted]  [redacted],;                                                    [redacted]
                                                     [redacted]  [redacted]  [redacted]      
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted]. According to our evaluation policies, WES requires that the applicant submit their high school study along with all post-secondary credentials if it has been determined that the credentials submitted is equivalent to...

less than one year of undergraduate study. As a result, [redacted]’s file was placed on hold for her high school credential. Given that [redacted] attended a semester abroad at the [redacted], we have carefully reviewed her account and determined that her high school study is not needed to complete her evaluation.  Please note that we will proceed with the documents submitted and we will correspond with [redacted] via email and/or her online status portal. If [redacted] has any additional concerns, she should feel free to contact me directly. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]
[redacted]