University Copy Systems

Dear *** ***, We have reviewed the recent complaint from *** *** and *** ***. As I stated in my first response, we cannot return the documents requested. In our standard procedure, documents received by WES are scanned into our computer system and then the physical documents are purged. This is why we state on our document requirements page that applicants should “not send original documents unless specifically requested by WES.” At this point we cannot return the physical documents that *** *** is requesting. At her request, we have cancelled her file and will refund her fee in full including any cancellation processing fee. We wish *** *** all the best with her studies in the United States. Sincerely,Erika S*World Education ServicesCustomer Service Supervisor***
*** Tell us why here

Revdex.com:
I have asked helps from WES for so many times and told them that something wrong with their website so I couldn't modify my own order, but instead of checking what's wrong with their web, they remove my extra copiesOn their website, they only required the materials from ***, but never mentioned that I have to send them my degree certificate via fax until I complaint to Revdex.com and asked for help from youNow they finally provide helps and thank you so much Revdex.com! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
they finally called me after over a year to offer alternatives that they had never offered below After we discussed the options, I asked them to contact me before making a final decision I talked to Carlos M*** from Wes.The following day I got a message that I could not get my money back because the decision was already made about my file! Not even hours after the call After that, they mailed my file A day later after receiving my file, I got a message from WES that the university had answered their request of information That means they sent the documents without waiting to get an official answer from one of the universities The second university was not even contacted.I am grateful to you for having made the react after one year of not getting anything from them I am still disappointed by the slow, unresponsive treatment I got over this past year dealing with them It is upsetting that if I did not contact the Revdex.com, I would still be waiting for a response from them.Thank you for your help Right now I feel the best choice would be for them to refund my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
According to WES I submitted photocopies of my transcripts from *** *** which is not true, I mailed via *** the original Spanish transcripts and the English translation in the yellow envelope I received from *** ***They have the original transcripts and the English translations of each class from the official transcriptsI also included the GPA equivalence from *** *** School and the United States of America according to both countries rules and estimatesAll what WES need to do now is to go ahead and do the evaluation of my transcripts for which I have already paid $since January of Their delay in doing the service I paid in advance is putting in jeopardy my job as a teacher in the Louisiana Jefferson Parish School System and in not be able to continue with my classes at *** University.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The website's instructions were to generate and mail copies of the transcripts not to mail originals as the documents submitted would not be returnedWhich is exactly what I didseveral occassional I called unsuccessfully, the one time I got through the customer service person disconnected me and never heard from them againseveral times I emailed and in one of the emails they even asked me for a tracking # from the courier because they couldnt find my documentationTheir terms and conditions does not state there is a fee of $to cancel nowhere on the doc attached it says that.Wes did not provide any service nor made the attempt to assistthe instructions were misleading and I perceive them as fraud, as they are not giving the correct information prior to receiving the documentsIt would be more legit if they received the documents first, assess them and then provide an estimate of the charges.Therefore, I demand that WES not only refunds my full fee of $and that they change their terms and conditions and the way they conduct businessPersonally, its not ran with integrity and or with the intent to assist, but to profit from people
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, We have reviewed the response submitted by *** *** ***As stated in our initial reply, we are awaiting verification from his institutionAs per our terms and conditions, we reserve the right to have documents verified by the issuing institution for authenticity. A new request for verification was sent to his institution on 5/**/via postal mail and emailUnfortunately, we have not received a response from the institution. We apologize for this delayHowever, the verification process is a necessary step for evaluations produced by WESWe will communicate directly with *** regarding his WES evaluation. Sincerely, Erika S*World Education ServicesCustomer Service Supervisor***
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Revdex.com: The situation will be resolved when I have received the service I paid for
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear
***,We
have received a complaint from *** *** in reference to her request for
cancellation of her application and full refund of $We offer our
sincere apologies for the difficulties that the applicant has been experiencing
in reaching our customer service departmentWe
try our best to respond to all
applicants’ issues and concerns. The applicant submitted her application
agreeing to all terms and conditions as well as the documentation requirements
Our documentation requirements are very specific and it states that documents
must be sent directly to WES by the institution attendedAs stated in our
terms and conditions, “World Education Services reserves the right to request
original documents, to have official records sent directly to our office by the
issuing institution and/or to verify documents with issuing institution(s)An
evaluation report will be prepared only after all requested material has been
received to the satisfaction of World Education Services”If
the applicant wishes to proceed with the evaluation, we can evaluate her Post
Secondary study and remove her high school study from the evaluationIf the
applicant wishes to receive a refund, we will honor her request and issue a
full refund of $Please be advised that I will follow up with the
applicant directly.Sincerely,*** ***World
Education ServicesTell us why here

*** *** *** We have reviewed the complaint from *** *** ***. *** *** submitted a written correspondence with concerns regarding the omission of her credentials from the University of WalesA response from our evaluators was sent to the applicant regarding the
University of Wales credential on 9/**/As indicated in our reply to *** ***’s concerns, World Education Services does not evaluate all programs by the University of WalesAs specified in our terms and conditions which you will find attached, WES reserves the right to not accept any given document for evaluation We will not be able to honor *** ***’s request for a partial refund since our evaluation fees are not based on the number of credentials being evaluatedHowever, the fees for a credential evaluation are based on the type of evaluation package an applicant choosesFurthermore, we cannot return any documents to *** ***The documents received from the University of Wales were official academic documents sent directly to WESDocuments sent directly to WES by an academic institution are not considered to be original documents. Sincerely, Erika S***
*** *** ***
*** *** ***
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*** Tell us why here

Dear *** ***, We have reviewed the additional response submitted by *** *** ***We must emphasize again that evaluations prepared by our service is offered as an advisory opinion and as such, they are not binding upon any institution or organizationWe have addressed *** ***’s concerns when she contacted us directly regarding her evaluationHer evaluation report has been reviewed and we have concluded that there are no errors in the reportAt this time, no further changes are warranted to *** ***’s completed evaluation Sincerely, *** ***
*** *** ***
*** *** ***
***
***
*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
WES has eliminated the Upper and Lower lever-courses designation from my original review and I have never asked for that designation to be removedTheir customer service is unresponsive to my attemps to reach out to themWES only responds if Revdex.com is involvedThey completely lack customer service and they are very overpriced. I would not recommend WES to anyone. Thanks to Revdex.com for acting on my behalf as it was the only way that WES replied to my emails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, We have reviewed the response submitted by *** *** ***In response to *** ***’s initial complaint, we have completed her evaluation as requested*** ***’s completed evaluation report was mailed to her home address on 12/**/via standard postal mail*** *** would need to allow 7-business days for the delivery of her report Sincerely, Erika S*** World Education Services Customer Service Supervisor ***
***
*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They cancelled my application but they didnt give me my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, We have reviewed the response submitted by *** *** *** *** initially contacted us on 10/*/regarding additional documents that he submitted via courier to our officeWe responded to *** ***’s inquiry on 10/*/informing him of the current status of the filePlease note that the courier package that *** *** is referring to was received and updated to his file on 10/**/This package was updated to *** ***’s file after we responded to his inquiryCurrently, we have received all the necessary documents needed to complete *** ***’s file and we are processing his reportWe ask that *** *** allow additional time for the completion of his evaluation. Sincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[When I contacted Ms Erika about days ago, she did not said that my submitted documents have been "destroyed"She kept insisting me that the documents I sent them was a photo copy not the originalWhen I asked her to check again because I was 100% sure that I submitted original documents and I would not waste my time calling WES everyday if I had submitted any photo copiesI even asked how did she know if they were not the original? On what basis she was assuming the authenticity of the documents? The staffs at WES did not told me about the purging of my original high school documentI had been calling them for months but they kept insisting that my documents were copy.While it was my mistake to send them the originals, I'm totally disappointed by the irresponsibility of the WES staffs and the way they handled my situationI will never do business with them again and would not recommend anyone ever to do any business with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, We received the complaint from *** *** regarding her husband’s evaluation. At this time, we are awaiting a verification response from *** ***’s school in Nigeria. WES reserves the right to have documents verified by the issuing institution as stated in our Terms
and Conditions. As soon as verification is received, we will complete the evaluation within business days. Sincerely, Erika S*** World Education Services Customer Service Supervisor ###-###-#### ***
*** Tell us why here

Dear ***,We have received and reviewed the complaint submitted by
*** ***. We would like to start off by expressing our sincere
apologies to *** *** regarding her inability to reach our Customer service
department After a careful review of her account, we
have
determined that we will be able to proceed and complete her evaluation with the
credentials submittedPlease note that her evaluation was processed and
completed before our general seven business day timeframeIf *** *** has
any additional concerns she should feel free to contact me directly.Sincerely,Erika S*Customer Service Supervisor###-###-####World Education Services*** ** *** ***

Dear *** ***, We have reviewed the complaint submitted by *** *** ***We have already followed up with *** *** to discuss his file furtherAfter careful review of the file, we have determined that we will be able to proceed and complete his evaluation*** *** should
continue to check his account status on line for updates regarding his evaluation Sincerely, Erika S*** World Education Services Customer Service Supervisor ***
***
*** Tell us why here

Dear ***,We have received a complaint from Diana C R***Please note that we are still missing
official documentation for her Vocational study completed in Currently,
we have only received complete documents for her High School study and an
English translation of her Final Examination
Certificate for her Vocational
studyAccording to our documentation requirements for Vocational study
detailed on our website we require:An official Final Examination CertificateOfficial Academic transcripts Precise word for word English translations of these documents We can proceed with an evaluation of her High
School studyHowever if we proceed with her High School Study, we can only
provide a Document by Document evaluationPlease be advised that the applicant
has contacted us requesting to cancelWe will need the applicant to contact us
directly to confirm her decision.Thank YouErika S*World Education
Services*** *** ***
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