University Copy Systems

Dear [redacted],I have reviewed the correspondence from [redacted]. I have verified with our Academic Records department that all original documents have been returned to [redacted]. Our records indicate that [redacted]’s originals were returned to her via [redacted] Ground mail which can be...

traced. We have carefully followed our internal protocols in returning her original documents. At present, there are no documents on file to return to [redacted]. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]<[redacted]>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has not been resolved so far:

[Your Answer Here]
Hi, Firstly I would like to thank and appreciate you (WES staff) for replying to my initial complaint through Revdex.com and the follow-up mails however unfortunately my file status still remains unresolved because I've not had an update regarding whether or not you've received my documents (transcripts) that was sent the second time directly from my college in Australia that was delivered to you on the [redacted]. As you may be also aware that Initially earlier this month the exact same set of documents were sent by the Australian University to the new file Ref#[redacted] hoping you would refer to it however I understood that you cancelled the new file Ref#[redacted] although, my intention was just to update you with the documents and not to create any duplicated reports. That is fine. Secondly I would like you to remind you again that I'm merely looking for a correction/update in the name of the university alone and, not in any of the internal contents within the report. The update is really important for me. Thanks for your support.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We would like to express our sincere apologies to [redacted] with the difficulty that she has experienced with requesting the return of her documents.  We will be returning the original documents to the applicant as soon as possible. We will also follow up with [redacted]...

to provide a tracking number for the delivery of her documents and the necessary steps to complete her evaluation.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]   Tell us why here...

Dear [redacted],   We have reviewed the response submitted by [redacted].  As stated in our initial response to [redacted]’s complaint, we cannot return the documents requested.  In our standard procedure, documents received by WES are scanned into our computer system and then the physical documents are purged.  This is why we state on our document requirements page that applicants should “not send original documents unless specifically requested by WES.”  At this point, we cannot return the physical documents that [redacted] is requesting.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

WES ignored my messages twice and my calls as well. I'm not sure if they will really help and finish this with the university, I prefer to keep this complaint open until I hear back an actual resolution. For the university part, WES would need to contact the evaluation specialist who contacted me about the missing paper in the first place:[redacted]
** [redacted]Thanks a lot 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], I have reviewed the complaint submitted on behalf of [redacted]. Before I proceed with a response to [redacted]’s concerns, I would like to provide a history of her file with WES:   [redacted] applied to our service on 7/**/16 for an evaluation of her...

Diploma di Composizione. We completed her evaluation on 8/**/16 and provided an equivalency of completion of study at a U.S. conservatory. A $60 refund was also provided to [redacted] on the same day since we were unable to complete a Course by Course evaluation as initially requested when she applied for the service.As a result, [redacted] submitted a request in writing on 8/**/16 via our help portal for a review of her completed evaluation. On 8/**/16, we responded to [redacted]’s concerns via email.   As per our response on 8/**/16 to [redacted], we have reviewed her evaluation report and we have concluded that there are no errors in her report. Although [redacted] requested a Course by Course evaluation, upon analyzing her qualification, we have determined that the Diploma di Composizioné she received is comparable to completion of study at a conservatory in the United States. WES does not provide a course-by-course analysis of this specific program of study. Please see the attached terms and conditions which note the reason for the downgrade. Please note that evaluations prepared by World Education Services are offered as an advisory opinion and is not binding upon any person or institution. [redacted] engaged WES to provide our expert opinion and we cannot issue a refund because she disagrees with the evaluation. Furthermore as stated in our terms and conditions, “completed evaluations are not subject to cancellation”. In conclusion, we will not be able to offer a refund for services already rendered.     Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here...

To whom it may concern,   We have reviewed the complaint submitted by [redacted]. We have sent a specific correspondence to [redacted] regarding his file on 8/**/17. We will need to review [redacted]’s file further.  Once the review of his file is completed, we will follow up with [redacted]...

directly. At this time, we ask that [redacted] allow additional time for review.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 From the last page of the attachment they attached, there is details for billing they will charge, why don't they add one line as "canceling fee" $20 which is the most controversial part?They give a remark as "If they try, a message
pops up reminding them", almost webesite give a long declaration, feckless website take it as a tool to avoid their responsibilities, why don't they automatically pop out the policy and high light controversial part? Isn't it a way for the feckless website to charge all improper expense they want?What web concelling fee is need to charge $20? They didn't nothing, there is no evident indication for the controversial charge, compared to other website, they only charge when they receive the paper docs, the point is they didn't charge the expense using a proper way, they didn't have any labor cost to charge this expense 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]