University Copy Systems

Dear ***, We have received the recent correspondence from [redacted] and will process a full refund back to the applicant. Please allow 5- 7 days for the refund. Sincerely, Narda L [redacted]

Dear [redacted] , We would like to express our sincere apologies to [redacted] for the difficulties that he has experienced with receiving his evaluation from our servicePlease note that we will be resending his evaluation via International express mail free of chargeHe will need to allow 3-business days for delivery [redacted] should be able to log into his online account via the my account page of our website to retrieve the tracking information for delivery Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here

Revdex.com: Thanks very much for proving me WES Response, Could you please let them know to resend the Duplicate Report to the Following Address via ***The Lady mentioned below is in Charge of Receiving ReportsI have provided her Direct Phone number and Fax Number as well as her email addressEvery alternate Day I am contacting her whether She has received the Report or notI will highly appreciate your help in forwarding her Address where the Report has to be sent by ***The address is BelowAlisha M***, Regulatory Specialist IIDepartment of Health | Division of Medical Quality AssuranceBureau of Health Care Practitioner Regulation [redacted] *** [redacted] *** [redacted] [redacted]

Dear [redacted] , We have received the correspondence from [redacted] ***Please note that the applicant spoke with our customer service department and received updates concerning her file the throughout the processWe have received a transcript from the exchange study in Austria on June **, and the file was activatedThe evaluation has been in progress sincethen and is near completionThe applicant is requested to continue to check her online status for all other updates Sincerely, [redacted] World EducationServices

Dear [redacted] , We have reviewed the complaint submitted by [redacted] *** According to [redacted] ***’s file, we have determined that the study submitted for assessment by WES is an occupational and/or trade qualificationAs such, we are not able to provide [redacted] with a credential evaluation Please note that upon further review, we have reopened [redacted] ***’s fileWe will follow up with [redacted] directly via email with additional information regarding her account status Sincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I do not understand what makes them think they are photocopies when I'm telling them that I had sent them my original transcript of high schoolI cannot believe a company like this can lie to such extentI have called them about times in weeks and they never ever answered my callI was always put on hold and was told by an automated voicemail that they are busy with other clientsTheir phone nowhich is listed on their website and their so called customer service is a joke! After calling every day unsuccessfully weeks I finally got a call back from Ms Erika and I was told that she will review my application and will give me a call back if they are returning my transcript or not When I asked her about none answering my calls, she told me that I can call on the nolisted on their websiteWhere do you think I got the nofrom?? I have been calling the same nowhich is listed on their websiteWhat kind of response is that? Then she told me that if I call during early morning hours I might get a chance of getting my calls answeredReally? Can you believe this company? Then she called me back later that day but I was unable to answer the call because I was at workShe did not leave any voicemails like any other professional company customer service would do when the client does not answers their phone callI called them back but again none answered my callI tried several times but got disappointedThat was the only time I spoke with anybody on their behalfSeriously, this company seems like a fraud to meThey are keeping my original high school transcriptLet me make it clear that I would need to waste my time complaining and calling them so many times had my documents been photo copiesWho would care about photo copy? I do notBut those were my original document and I need it back ASAPI would like to talk to the supervisor or the higher authority or the owner of the companyPlease please stay away from this company !!! Anyone who does try to evaluate from them will regret it big time like I am In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] We have reviewed the complaint submitted by [redacted] ***The applicant applied for an evaluation with WES on April **, He submitted photocopies of his academic documents which did not comply with our documentation requirementsA document request letter was then sent to [redacted] on April, [redacted] and June, [redacted] 2016, requesting that he follow our documentation policyAs a result, [redacted] requested to cancel his evaluation on August, **, The file was cancelled accordinglyA refund was issued to his credit card in the amount of $less the $cancellation feeAs per our terms and conditions, we state that a processing fee applies upon cancellationWhen [redacted] submitted his application, he agreed to our terms and conditions that specify our policy regarding file cancellationsAs such, we would not be able to honor [redacted] ***’ request for a refund of the cancellation fee Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here

Dear [redacted] , We have reviewed the response submitted by [redacted] WES stands behind its documentation policiesAccording to [redacted] ’s file, we have not received official academic transcripts from the institution attended in NicaraguaDocument requirements are specific to each countryAs stated in our initial response, a WES evaluation will only be prepared after all requested documents are received WES reserves the right to have official records sent directly from the issuing institutionAll evaluations require complete documentation of all formal foreign educational credentialsAs such, we will not be able to proceed with [redacted] ’s evaluation until all required documents are received Sincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Dear [redacted] , We have received the correspondence from [redacted] The applicant listed three credentials on her WES application and the evaluator requested to have them submitted according to our documentation policyOn June **, the applicant requested to have a partial evaluation removing the said two credentialsThe evaluator complied and the file has been in progress Please note that in the future the applicant will have to resubmit a new application should she decided to evaluate the other credentialsThe evaluation has been completed today and will be mailed accordingly Sincerely, [redacted] World Education Services

Dear [redacted] , We have reviewed the complaint on behalf of [redacted] Please note that our documentation requirements on our website explicitly state that precise word for word English translations are required for all foreign language documents (please see attachment)We received documents from [redacted] However, the documents received did not follow our documentation requirementsAs a result, her file was placed on hold and we sent [redacted] an update on regarding the documents needed in order to complete her evaluation [redacted] requested to cancel shortly afterWe honored her request to cancel and issued a refund of $A cancellation fee of $was applied to her accountAs stated in our terms and conditions, a processing fee is applied to your account upon cancellation and is non- refundableAt this time, we are unable to honor [redacted] ’s request for a refund of the cancellation feeSincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Dear [redacted] , We have reviewed the complaint submitted by [redacted] Currently, we are awaiting a verification response from [redacted] ’s institution in GhanaWES reserves the right to have documents verified by the issuing institution for authenticity as stated in our terms and conditionsWe have resent a verification request to [redacted] ’s institution in Ghana as of We do apologize for the delay in the verification processHowever, the verification process is a necessary step for evaluations produced by WESAs soon as verification is received, we will complete the evaluation within business days Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***, We have received the complaint and apologize profusely for ***s cancellation delayPlease note that his request was received , but processing took much longer than usualI have since requested that our accounting department provide a full refund in the amount of $as
opposed to the $which was quoted to him in May Sincerely,
*** ***
*** *** ***
*** *** ***

Dear *** ***, We have reviewed the response submitted by *** *** ***. *** is correct in pointing out that our documentation requirements for her country of study states that the applicant can forward a sealed envelope from her institutionHowever, it must be duly noted that our requirements also state that documents must be attested and placed in a sealed official envelope by the institution responsible for conducting the examinationsOur documentation requirements for India also state the following: “WES does not accept mark sheets that have been issued and/or attested by the college you attended unless from an autonomous or constituent college” Based on our knowledge of conducting credential evaluations for applicants who have studied in India, the affiliated universities are responsible for administering the examinations and awarding the final degreeIn the case of ***’s file, we received transcripts from the college she attended instead of the affiliated University that awarded her degreeTherefore, we were not able to accept the documents submitted. WES accepted ***’s application in good faith and proceeded as far as possible with the documentation providedBy submitting an application, *** acknowledged and agreed to the terms and conditions set forth by WES, including the cancellation policy which states that a processing fee applies upon cancellationFor these reasons, we believe that a full refund would not be possible. Sincerely, Erika S*World Education ServicesCustomer Service Supervisor***
***
***

Dear *** ***, We have reviewed the complaint submitted by *** *** ***We would like to offer an apology to *** *** since he was unable to contact us directly regarding his concernsWe try to respond to all inquiries as quickly as possibleThe standard processing time for all
correspondence submitted via the help section of our website is hoursAccording to our records, *** *** has submitted emails within a hour timeframe via the help page between Tuesday 7/**/and Wednesday 7/**/Please bear in mind that all emails are addressed in the order they have been received *** *** is correct in pointing out that we have cancelled his second applicationHis second application was cancelled because the credentials listed does not reflect additional study beyond what was evaluated in his original report, reference number ***, completed on September **, In hindsight, *** ***’s concerns are being forwarded to the appropriate department for reviewGenerally, we respond within 3-business days once the review is completed. We continue to ask that he allows additional time for his concerns to be addressed Sincerely,Erika S*World Education ServicesCustomer Service Supervisor###-###-####***
*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As usual, and unfortunately, WES is very general in its responses and seems to be unable to deal with cases in a more personal wayThey never analyze case by case and offer a horrible customer service experienceI work in retail and I would never treat my customers the way they treated me.Also, the $dollars cancellation fee was something that made me upsetNot only because they didn't do the job they were supposed to, but also because this amount is not listed in their list of fees.I was at their address in person to try to talk to somebodyThey did not allow me in or sent anyone to talk to meThe person at the front desk told me cases like mine happen every day with WESThat's really concerning.I'm done with WESI triedI got exhaustedIn this process I missed my deadline at NYU, lost some money, wasted time and gained a lot of frustration
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In addition to the ridiculous lack of any answers to my specific questions regarding my evaluation and the huge discrepancies between the stated information on their own website and the responses from their customer service staff I today have received this response. *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** ***
*** Despite the below showing at the Canadian postal service, that the item was delivered. ***So WES will actually also lie in correspondence also

Dear *** ***, We have reviewed the complaint submitted by *** *** ***As stated in the WES terms and conditions, a processing fee applies upon cancellationWhen *** *** signed and submitted her application, she acknowledged and accepted the terms and conditions set forth by
WESFor your reference, please review the supporting attachments: the WES terms and conditions (clause located at the bottom of the page, titled “File Cancellations”) and the screen shot of the review and submit tab of the online WES applicationIn conclusion, we will not be able to honor *** ***’s request for a full refund Sincerely,Erika S*World Education ServicesCustomer Service Supervisor###-###-####***
*** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although my evaluation was completed on 10/**/I was notified by WES that it would take an additional week for it to be sent out and was asked to pay the additional funds to expediteContinuing to waste time was not an option In my opinion, if I had I not filed a complaint with the Revdex.com, my file would have remained open or incomplete, therefore, missing my application deadlines. Perhaps if WES had honored my repeated requests for assistance they would not be in this situation. Neither entity would be At this point I have been offered a full refund of $of which $has been reimbursed. The remaining amount is still outstanding. When this promise of a full refund has been fulfilled I will consider accepting their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't have a problem with the policyI have a problem with the error they made to my evaluationThey gave me one year credit for attending the university for over yearsThey downgraded my work. I assume that they have a deal with some universities and colleges. The university sends international students to them, so Wes can make money- therefor Wes downgrades the students so the university or college makes more money because the student has to pay more semesters at the university or college.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***