University Copy Systems

Dear [redacted], The applicant has been refunded $167 which was his total amount paid to WES. As stated before we have cancelled [redacted]’s file because WES does not accept documents from [redacted]. No evaluationwill be processed and no other fees will be issued.         Sincerely,[redacted]World EducationServices

To whom it may concern,   We have reviewed the complaint submitted by [redacted].  According to his account, [redacted] initially applied for a credential evaluation on 06/**/2016. We received [redacted]’s original documents on 06/**/2016 which was returned to him on 06/**/2016 via...

traceable delivery.  [redacted] contacted us again on 08/**/2016 requesting to cancel his application. Shortly after, as requested, we cancelled his application and refunded the fees.   [redacted] applied for the service again on 08/18/2016. Simultaneously, we received his second package with tracking number [redacted]. However, [redacted]’s new file was not updated with the second set of documents received until 09/**/2016 due to processing delays. At this time, we have confirmed that all necessary documents were received to complete his evaluation. [redacted]’s original documents were returned to him via [redacted] ground mail on 09/**/2016. He should expect the original documents to be delivered to his home address within 3-5 business days.     Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted], We have received the complaint from [redacted], but would need  are reference number to review the case. Please have the customer supply their WES reference number and date of payment. Thanks,  Narda L[redacted]Customer Service ManagerWorld Education...

Services

Dear [redacted],   We have reviewed the additional response submitted by [redacted].  As stated in our previous response, we have contacted [redacted] with a specific update regarding his file on 6/**/17. We provided [redacted] with an alternative option to complete his evaluation by indicating that his degree was incomplete while contacting his institution directly to confirm if the degree was awarded. We sent this request to the institution as well on 6/**/17 while simultaneously completing his evaluation.   Soon after, [redacted] submitted a request to cancel via our help portal that we also received 6/**/17. However, the evaluation report was already completed and we were unable to grant the request for a refund.  As such, we stand by our decision not to issue a full refund at this time.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Well, it is very obvious to me that the company is trying to dodge the matter and spin the issue in blaming me in lying about my original translations. I have a feeling they are trying to wear me out, so that I drop the complain. Every time a new customer service rep steps in, it brings more and more unreasonable and contradicting answers.  I would like Revdex.com to really look into this matter, because it has been going on for too long, and my original complain has not been resolved. I did send original translation documents along with my diploma and the certificate.  There were 4 original documents. They were place together in the envelope with a seal that had my cr on it. Original translations had an apostile which was in a form of a purple stamp that was filled in, it was in English and French. It was done in Russia, and it does not look like an apostile that you could get in the U.S. A.  All the original translations were bound together with notary ribbons. Two documents were returned, and other 2 were destroyed based on the company's previous response.I demand a straight forward answer about what happened to my original translations and a formal apology from this company. Please do not send any more bogus replies that just discredits your company even more. I will make sure to leave a negative comment on [redacted] about this company, and I will be reaching out to my department of education representative to ask them to remove this company from the list of reliable vendors that provide evaluation of educational diplomas that were received overseas. The company that destroys original documents is not reliable, and I do not wish anybody to experience what I have experienced when dealing with this company.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   We have reviewed the compliant submitted by [redacted]. We received [redacted]’s application on 11/**/16. Shortly after that, we received copies of [redacted]’s documents including her college issued transcripts which WES does not accept. As a result, her...

application was placed on hold.   Contrary to [redacted]’s claims that she has made multiple requests for cancellation, we only received one cancellation request from [redacted] via our help page. We will cancel [redacted]’s application and provide a refund minus the $50 processing fee. She should expect the refund to be credited to her card within 5-7 business days.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need a refund of $50 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have received the correspondence from [redacted]. Please advised that the online application supplies written text informing the applicants of the required documents and of the fee for the selected services. The applicant signed and agreed to our terms and condition before...

completing the online application. It is clearly stated underFILE CANCELLATION “A processing fee applies upon cancellation”. The evaluation was cancelled and a $20 web cancellation fee has been withheld. We continue to stand by our policy and no further refund will be processed. P.S. Screen shots have been supplied. Sincerely,     Narda L[redacted]Customer Service ManagerWorld Education Services

Dear [redacted],  We have reviewed the complaint submitted by [redacted]. We received [redacted]’s application on 11/*/16. However, we have not received any documents from [redacted] or her institution as of yet. Our records also indicate that we received an email...

from [redacted] on 11/**/16 with a request for her user account information. We followed up by sending [redacted] her user account information via email.  We will correspond directly with [redacted] to clarify any additional concerns and confirm that she has received her user account information.  Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted] I have reviewed the response submitted by [redacted]. As stated in our last response, our terms and conditions specify that a cancellation fee applies upon cancellation. When [redacted] submitted his application, he agreed and acknowledged our terms and conditions including our cancellation policy. This fee is non-refundable. In conclusion, we will not be able to offer a refund of the processing fee. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted] Tell us why here...

Dear [redacted], We have received the correspondence regarding [redacted]. The applicant’s file is still on hold because we have not received the transcripts directly from the University. The applicant has only submitted photocopies of her transcripts and translations, which has been noted twice...

on her online status page. Please be advised that the documentation requirements are on the website and [redacted] receipt. Her online status page also states what was accepted and rejected. The applicant is required to contact her foreign academic university and have them mail the transcripts directly to WES.  Sincerely,  Narda L[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I re-ordered my official transcript from FUA and tracked it (via [redacted]) as it arrived on 08/**/2017, directly from Florence, Italy. On my WES profile, my transcript still says "Not Accepted", and it shows that this status was updated on 08/**/2017. I verified through the university that an official, sealed and in English, transcript had been sent by FUA. I no longer believe that WES is able to provide the service I had paid for in a timely manner and I would like a refund.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] We have received the correspondence regarding [redacted] request. The evaluation was delivered on time and directly to [redacted] via the [redacted] portal. We will contact the university officials directly and see how we can assist them with the evaluation...

report. Thanks,  Narda L[redacted]Customer Service ManagerWorld Education Services

Dear [redacted],   I have reviewed the complaint submitted on behalf of [redacted]. WES has specific requirements for submitting documents for each country of education. Evaluations require complete documentation of all foreign educational credentials. An evaluation report will be prepared...

only after all required material has been received. The documentation received on behalf of [redacted] was college issued transcripts attested and mailed by the awarding University, Sardar Patel University.  As stated on our required documents page for India: “WES does not accept mark sheets that have been issued and/or attested by the college you attended unless from an autonomous or constituent college”. Based on our knowledge of conducting credential evaluations for applicants who have studied in India, the affiliated universities are responsible for administering the examinations and awarding the final degrees. Therefore, WES requires mark sheets to be issued and sent directly to WES by the institution responsible for conducting the examinations.   The two previous occasions that [redacted] is referring to when we did not accept his documents, we received mark sheets that were issued, attested and sent directly to WES by the college and not the awarding University. If [redacted] wishes to cancel, he may send a written request via postal mail or fax. He may also send a cancellation request via the help page of our website. Once his request is received, we will update his file accordingly.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted]. According to [redacted]’s file, We received her application on 1/**/17. Shortly after on 1/**/17, we received a photocopy of her degree certificate and copies of her Spanish language transcripts. As a...

result, we sent a document request informing [redacted] of the documents needed in order to proceed with her file. On 5/*/17, we received English translations of her Spanish language transcripts. Another document request was sent the same day informing [redacted] of the remaining documents required to complete her evaluation.   As stated on our required documents page for [redacted]’s country of study, we require official Spanish language transcripts to be sent directly from the institution attended.  The photocopies of [redacted]’s academic transcripts that were submitted do not comply with our documentation requirements. Therefore, we have placed her file on hold. As per our terms and conditions, an evaluation report will be prepared only after all requested material has been received. At this time, the official Spanish language transcripts are required in order to complete [redacted]’s evaluation.    Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted],We have received a complaint, ID# [redacted] on behalf of [redacted]. Please note that we have received and acknowledged his request for a refund on 1/**/16.  Please note that his refund has been processed and issued back to his credit card on 1/**/16. [redacted]...

should allow an additional 1-3 business days for his bank to apply the refund to his account.Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the suggested resolution for a full refund to be satisfactory to me and I trust the matter will be resolved.
Sincerely,
[redacted]

Dear [redacted],   We would like to express our sincere apologies to [redacted] for the difficulties that he has experienced with receiving his evaluation from our service. Please note that we will be resending his evaluation via International express mail free of charge. He will need to...

allow 3-5 business days for delivery. [redacted] should be able to log into his online account via the my account page of our website to retrieve the tracking information for delivery.       Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted] Tell us why here...

Our records indicate that the full fee was refunded on November *, 2015. Sincerely,Lisa C[redacted]Director of Finance and Administration