University Copy Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, We have reviewed the complaint submitted by *** *** *** *** submitted his request for an additional copy of his evaluation on 8/*/According to our records, *** ***s evaluation was mailed directly to the Florida Department of Health on 8/*/via
standard mailAs a Courtesy, we will resend *** ***s evaluation report to the Florida Department of Health via *** ground mail*** *** should allow 3-business days for deliveryWe will follow up with *** *** via email to provide the tracking details for delivery Sincerely, Erika S*** World Education Services Customer Service Supervisor ***
***
*** Tell us why here

Dear *** ***, We have reviewed the complaint submitted by *** *** ** *** ***According to *** *** file, we mailed her completed evaluation on 6/**/*** *** evaluation report was returned to our office on 7/*/As a courtesy, we resent the evaluation report on
7/*/via standard postal mailWe will follow up with *** *** directly regarding her complaint. Sincerely, Erika S*World Education ServicesCustomer Service Supervisor***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], We have received the  recent correspondence from [redacted] and will process a full refund back to the applicant. Please allow 5- 7 days for the refund.  Sincerely,   Narda L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: At this point, I feel the business should refund all the money.  They are not telling me anything new.  They keep changing their stories.  Thanks for the help, Revdex.com. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   I have reviewed the complaint submitted by [redacted] and her husband [redacted]. The documents that we have received from [redacted] on 5/**/16 were photocopies and are not deemed original documents. As stated in our terms and conditions, all documents received...

by WES become the property of WES and will not be released to the applicant. Therefore, we cannot return the documents to you. Please note that we have received your request to cancel. Your cancellation request has been forwarded to the appropriate department for processing. Please allow 5-7 business days for processing.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Dear [redacted], We have received the complaint regarding [redacted]s file. Please note that it is the applicants responsibility to review their status online for all updates. This is the same information they would receive by phone with our agents. The applicant requested for WES to make...

changes to her extra copies, we removed the copies and emailed her accordingly.  This action would allow the applicant to make her own personal changes independently. The applicant has to now go online and make the necessary upgrades before June *, 2015. Status Update:  As May **,2015 we have received the degree certificate and the applicants file is currently in progress. As stated above the applicant needs to view her online account forall updates. Sincerely,  [redacted]World Education Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nowhere did this page appear when I was completing my application. Nowhere in the French version of the form I had to send my universities was there ever mention of the need for an English translation. If you make information impossible to access isn't it the same as it not existing? And once again, I add: how do I translate a document that is sent directly to WES by my institution? That's the real problem here. And I sent them 3 communications asking that very question, they were never answered. If they had said, "yes you need to have them translated, this is how you go about it", I would have gladly followed their instructions. They never did.It was only after weeks of waiting for a response that I finally gave up. And to be frank, I was hoping that by saying I was fed up, they would finally answer me. They only sent me a check, and kept 50$, never addressing my interrogations...From what I see on the internet, they have become masters of this type of fraud. If it was only me, I might have given them the benefit of the doubt, but too many people have been taken advantage of for this to be a coincidence.
Sincerely,
[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted]. Please note that we have issued a refund to [redacted] on 11/*/17. A refund was issued for the cost of the evaluation, $284.00 as well as the additional fee that [redacted] paid for rush services, $50.00. We ask that [redacted] follow up directly with her bank regarding the status of her refund.   Sincerely,  [redacted] Tell us why here...

Dear [redacted],   We have reviewed the complaint submitted by [redacted]. According to [redacted]’s file, the academic transcripts received were not mailed from the appropriate authority. In order to complete [redacted]’s evaluation, we require official academic transcripts to...

be mailed directly to WES by the institution attended in Italy, the Florence University of the Arts.   [redacted] will need to contact the institution attended in Italy and request an official sealed academic transcript to be mailed directly to WES. Once all required documents are received, we will complete the evaluation within 7 business days.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my original documents were destroyed without any consent from me, and the company does not want to own up to their wrong doings by issuing an apology in a form of a $50 refund. Based on the company policy:  All original academic documents submitted to WES with an apostille will be returned to the applicant upon completion of the evaluation.
My original documents had 2 apostilles, 2 notary seals, and notary ribbons, so I think it qualifies them to be treated as ORIGINALS based on the abovementioned policy of WES. I have a feeling that it was a clerical mistake, and I could understand it, we are all humans, however, the way it was handled by WES was unacceptable. The customer service reps were rude, my phone message was never returned, my emails were never answered properly. And if it wouldn't have been for Revdex.com, I don't believe, I would ever hear back from this company. Thanks to the Revdex.com involvement, today I received copies of my destroyed originals by mail. It is not satisfactory, however, because I already have my own set of copies. At this point, I would like WES to either reimburse my $50 fee or provide me with a report of the evaluation of my diploma. Your website states that my evaluation is complete, and I can order copies of it for $50 each. Or is it another clerical mistake?? I would be happy if you can send me a copy of my evaluation that you've completed ( all my documents were received by you and all of them were originals). I hope we could agree on a fair resolution of this unpleasant matter. Thank you and have a good day, [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], I have reviewed the additional concerns submitted by [redacted]. As [redacted] stated, our policy indicates that all original documents submitted to WES with an apostille will be returned to the applicant upon completion of the report. Upon further review of her file, we have determined that the translations received were photocopies that did not have original apostilles attached.  Furthermore, we provided [redacted] with copies of her translations as she requested. Please note that as previously mentioned, our terms and conditions state that a cancellation fee applies upon cancellation. This fee is non-refundable. At this time, we will not be able to offer a refund of the cancellation fee.  Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]<[redacted]>

[redacted] The applicant paid for a course by course evaluation in 2014. His evaluation report was mailed to [redacted] without any issues. Please note that [redacted] was selected as a duplicate report in 2015.  At no time did we indicate that we would include the syllabus in our envelope to the universities. This is the responsibility of the applicant. As a courtesy we will send the applicant his copies of the syllabus to supply to his new third party recipient. We wish the applicant all the best in his future endeavors. Sincerely, Narda L[redacted]Customer Service ManagerWorld Education Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
World Education Services has not offered any solutions to my complaint or made any effort in good will to resolve the issue. As stated previously, the company failed to evaluate the documents included in my evaluation and their report is not in compliance with Italian law regarding advanced education degrees. The company did not contact me or ask for any additional information in order to formulate an accurate report, but instead completed an inaccurate report that I did not order and will not pay for.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What they said on regards of the documents is true but I contact them to let them know that it was not possible for me to contact my previous college to have them send over the documents that I have which are original with a seal from the department of education of my country I told them to send forget about college and just complete my HS documentation after I said that they have never got in contact with me or respond to my emails. So this is information is just partially true and all I want is my HS transcript and the rest of the money that correspond to my college transcript; because I was direct to another institution that perform the same work and will take the documents that I already have. What they request the only way that I can have is if I travel to my country and do the request again and for the documents that I already have I paid around $300.00 dollars. I can't afford to paid more or even travel to my country to obtain again this documents.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted]. We received [redacted]’s application on 11/**/16. Soon after, we received [redacted]’s requests for cancellation on 11/**/16. As per our cancellation policy, we will provide [redacted] with a full refund...

since her request was submitted within 24 hours of receiving her application. [redacted] should expect the refund to be credited to her card within 5-7 business days.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here...

Dear [redacted],We have received the complaint sent by [redacted]. [redacted] did not provide the required documents as specified on our website. His file was placed on hold and the online status was updated indicating what was still required. There are four phone calls and two emails from the...

applicant which have been addressed by our agents.  According to our records:The applicant called on 1/**/16 and requested to speak with a supervisor. He indicated that he does not have academic transcripts for his diploma.On 1/**/16, the applicant called back and I informed the applicant that we can proceed with a Document by Document evaluation based on the documents that we have already received. On 1/**/16, the applicant requested via email to complete a Document by Document evaluation.  As requested, we completed a Document by Document evaluation and a fee of $60.00 was refunded to him on 1/**/16. Please note that as of today, we have not received the required documents from the applicant’s institution to complete a Course by Course evaluation. Once the documents have been received and approved by our evaluators, the applicant will need to request an upgrade to his completed report and pay the appropriate fees as indicated on our website.  The applicant should contact me directly to confirm that his documents are being sent from his institution. Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I do not see or understand what file there is to "cancel". All they have received from me is my money and my name and address submitted in a form online. How this constitutes a file that can be cancelled for a fee  is beyond imagination. They never received my documents nor did any work on my documents begin, in which case I could understand the need for a partial refund. My application has cost this company nothing so there is no justification for holding unto my hard-earned money.In addition, any honest organization will state clearly in a visible place if there is a non-refundable fee associated with an application. Instead, WES chooses to hide this information at the bottom of a document that they can almost guarantee applicants will not read. Also, rather thanstate how much this "cancellation" fee is, they do not, leaving it open to the possibility of them charging any arbitrary amount. This is amounts to dishonesty, and I can see from other complaints against this company, that there is a pattern of applicants with similar issues of being swindled by WES. It is their duty to be transparent about the process but they hide information, do not even provide a phone number on their website where they can be reached; and ignore the emails sent to them ( I have sent two on this issue with no resoonse).I would like a FULL REFUND because WES never even handled my documents or did any work for me that warrants them holding back my money.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have received the correspondence from [redacted]. The applicant listed three credentials on her WES application and the evaluator requested to have them submitted according to our documentation policy. On June **, 2015 the applicant requested to have a partial...

evaluation  removing the said two credentials. The evaluator complied and the file has been in progress.  Please note that in the future the applicant will have to resubmit a new application should she decided to evaluate the other credentials. The evaluation has been completed today and will be mailed accordingly.   Sincerely, [redacted]World Education Services