University Copy Systems

Dear [redacted],   I have reviewed the response submitted by [redacted] and have decided to resolve this issue by refunding the full fees.   Please bear in mind that it is indeed our policy to charge a handling fee upon request to cancel. All applicants are encouraged to read the terms and conditions, review documentation requirements and verify if their school can submit documents before submitting the application. The refund will be credited to [redacted]’s credit card. [redacted] should allow an additional 1-3 business days for the refund to appear in her account.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company's response to my complaint proves that they are negligent and did not execute a thorough and accurate evaluation of my degree.  In the documents which were included in my application package, I sent a letter with English translation on official letterhead of the Conservatory of Music, and signed by the director, stating that my completed degree is equivalent under Italian law to the Second Level Degree. This represents 10 years of study and is a Master's Degree in the United States.  The letter also references Article 107 of the Stability Law No. 228 which specifically states that as of ** December 2012, the degree I was awarded is equivalent to a Second Level Degree when a student is also in possession of a High School Diploma, which I do have. If the company had sufficient expertise in the area of study considered, and in the Italian educational system, then they would have been able to properly evaluate the degree with the documents in my application. In addition, if the company had contacted either myself or the Conservatory for further explanation or for a copy of my High School Diploma, we would have been glad to comply with the request. The company did not request any additional documentation after its initial review, as stated in the Terms and Conditions, but instead ignored documents I provided and completed an evaluation that is inaccurate under Italian law.Furthermore, the company writes in its response that I am female, which I am not, and also misspelled the name of the Italian degree awarded. This further supports that the company included inaccurate information in the report provided, and that the report did not reflect a thorough and accurate evaluation of my degree.For these reasons I do not accept the assertation of the company that there are "no errors in her (sic) report" and confirm again that I would like a full refund.  A copy of the above-referenced letter and English translation are attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted].  According to [redacted]’s file: We received new documents on 12/**/16.On 12/**/16, we issued a document update to [redacted] informing him that we require official academic transcripts from his...

institution in order to complete his evaluation.Shortly after on 12/**/16 and 12/**/16, [redacted] contacted us explaining that he is unable to contact his institution to send official academic transcripts. We informed [redacted] that he may contact the ministry of education in his country to request his documents.On 12/**/16, [redacted] submitted a request for cancellation via email. As requested, we cancelled his application and issued a refund. As stated in the attached terms and conditions, there is a processing fee that applies upon cancellation. We cancelled [redacted]’s application upon his request and deducted a $50 cancellation fee. When submitting his application, [redacted] agreed to these terms. As such, we cannot issue a refund of the processing fee.  Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was told on the phone before sending my documents to NOT include my Abitur, just my university transcripts. So it's totally unfair that I have to pay for it now. It's just because the business wants to get more money out of people in a dishonest way! I either want my Abitur evaluated free or charge or my $205 refunded to me- since the evaluation of my university transcript is totally worthless to me. It's literally $205 toilet paper! :( Thank you very much
[redacted]  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted].  The upgrade report was completed on the basis of the high school credentials and also included the Bachelor’s degree. The evaluation was then mailed to [redacted] on 10/**/2015. Please be...

advised that WES does not prepare Course by Course evaluations for high school credentials.     We do apologize for the delay of the verification, but the verification process is a necessary step for evaluations produced by WES. At this junction, we do feel that we have honored the applicant’s request.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]
[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We have received a complaint on behalf [redacted]
regarding her evaluation report completed in 2013. We request that the
applicant send an official letter to WES detailing her concerns regarding her
evaluation. The complaint will be reviewed and a response will be issued to...

the
applicant directly from World Education Services. Please bear in mind that if
research is required it may take two weeks or more for an official response.
Either way the applicant will be notified of our actions. The applicant may
send an official correspondence by email with her concerns through the help
page. In order to have her email expedited, we request that she write the code
“ Revdex.com Case” in the body of her email. She may also send a letter by mail detailing
the nature of her concerns directly to our office at one of the addresses
listed below:[redacted]   
[redacted] This is a courier mail handling facility
accepting [redacted] etc. Documents should not be hand delivered.Once we receive [redacted]’s correspondence, we can reopen
and review her account to address her concerns.Thank YouErika S[redacted]World Education ServicesTell us why here...

Dear [redacted], We have reviewed the complaint submitted by [redacted]. [redacted] submitted an application for an evaluation on 7/**/16. We received photocopies of [redacted]’ academic documents on 7/**/16. These documents were not submitted in accordance to our...

documentation requirements.  To inform [redacted] of our documentation policy, we issued a document request letter and placed her file on hold.Shortly after, [redacted] requested to cancel her application on 7/**/16. Her application was cancelled and a refund was issued to her credit card on 8/*/16 in the amount of $162.00. We deducted a processing fee of $50.00. As per WES’ policy, a processing fee applies upon cancellation. [redacted] acknowledged and agreed to this policy when submitting her online application. Please note that [redacted] also disputed the charge for her application with her credit card company. The credit card company ruled in WES’ favor and reversed the charges due to same reasons. Consequently, we will not be able to refund the processing fee. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor###-###-####[redacted]
[redacted]  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not understand what makes them think they are photocopies when I'm telling them that I had sent them my original transcript of high school. I cannot believe a company like this can lie to such extent. I have called them about 50 times in 3 weeks and they never ever answered my call. I was always put on hold and was told by an automated voicemail that they are busy with other clients. Their  phone no. which is listed on their website and their so called customer service is a joke! After calling every day unsuccessfully 2 weeks I finally got a call back from Ms Erika and I was told that she will review my application and will give me a call back if they are returning my transcript or not.  When I asked her about none answering my calls, she told me that I can call on the no. listed on their website. Where do you think I got the no. from?? I have been calling the same no. which is listed on their website. What kind of response is that? Then she told me that if I call during early morning hours I might get a chance of getting my calls answered. Really? Can you believe this company? Then she called me back later that day but I was unable to answer the call because I was at work. She did not leave any voicemails like any other professional company customer service would do when the client does not answers their phone call. I called them back but again none answered my call. I tried several times but got disappointed. That was the only time I spoke with anybody on their behalf. Seriously, this company seems like a fraud to me. They are keeping my original high school transcript. Let me make it clear that I would need to waste my time complaining and calling them so many times had my documents been photo copies. Who would care about photo copy? I do not. But those were my original document and I need it back ASAP. I would like to talk to the supervisor or the higher authority or the owner of the company. Please please stay away from this company !!! Anyone who does try to evaluate from them will regret it big time like I am. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],    Here at WES, we are dedicated to meeting the needs and expectations of all of our applicants. It is of great concern to us when we fail to meet that commitment. In order to review and address your complaint accurately, please provide your WES reference number....

Providing this information will allow us to better understand the nature of your complaint. Once this information is received, I will be happy to address your concerns.    Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] We have reviewed the complaint submitted by [redacted]. Our evaluations department has responded to [redacted]’s inquiry on May *, 2017. At this time, we have determined that no changes are warranted to [redacted]’s completed evaluation report. Please note that as stated...

in our terms and conditions, evaluations provided by WES are advisory in nature. As an advisory opinion, it is not binding upon any institution, organization or individual perusing the report.  Sincerely,Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted],   We have received the complaint submitted by [redacted].  According to [redacted]’s file, we received attested mark sheets from the University attended. However, the documents received for [redacted]’s file only contains a partial record of...

his study program.  From our knowledge of providing credential evaluations for other applicants who have attended [redacted]’s instititution, applicants generally complete six semesters of study.    Currently, we are conducting further research regarding the applicant’s credentials. I will personally follow up with [redacted] regarding recent developments for his file.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Once again, not addressing the fact we agreed under false informationgiven by your company. I will not be satisfied with anything but a full refund no matter how many time you repeat the same thing. I will be making negative marks in as many places as possible as well as go to social media and going as far as I can with this. Is $50 worth losing potential clients effected by the action I will take. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted]. We would like to take this opportunity to apologize for the difficulties [redacted] has experienced with using our services.  Initially, we received a correspondence from [redacted] in February of 2015...

requesting a review of her completed evaluation. Due to administrative delays, the review of her completed evaluation was further prolonged.At this time, the review of her file and re-evaluation has been completed.  [redacted] should be able to order additional copies of her evaluation without any further issues. We wish [redacted] all the best with her studies in the United States. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted], We have received the correspondence from [redacted]. We apologize if [redacted] feels as though he has received conflicting information. His wife’s file was completed in 2005 and we have since changed a few of our policies. The website however clearly states under the...

[redacted] requirements a full listing of institutionsthat WES does not evaluate. The applicant's file has been cancelled an a full refund is being processed. We wish [redacted] the best in his future endeavors.    Sincerely, [redacted]World Education Services

To whom it may concern,   We have reviewed the response submitted by [redacted] Please note that WES stands behind its processing fee for cancellations. WES accepted [redacted] application in good faith and proceeded as far as possible with the documentation provided. By submitting an application, [redacted] acknowledged and agreed to the terms and conditions set forth by WES, including the cancellation policy.  As such WES believes that a full refund would not be possible.     Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]
  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the report that I paid for. An email from this company means nothing. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Thanks very much for proving me WES Response, Could you please let them know to resend the Duplicate Report to the Following Address via [redacted]. The Lady mentioned below is in Charge of Receiving Reports. I have provided her Direct Phone number and Fax Number as well as her email address. Every alternate Day I am contacting her whether She has received the Report or not. I will highly appreciate your help in forwarding her Address where the Report has to be sent by [redacted]. The address is BelowAlisha M[redacted], Regulatory Specialist IIDepartment of Health | Division of Medical Quality AssuranceBureau of Health Care Practitioner Regulation[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am sending you attached the color copy of the documents which I have made before sending them to WES.As you can see the stamps are wet and in their original color and the stamps from the the issuing University of Helwan are in front of the page, the stamps of Ministry of Education of Egypt and Ministry of Foreign Affairs of Egypt with the necessary government stamps are on the back side of each page of the documents. Unfortunately I do not have the back scanned. The photos of [redacted], which appear on the attachment are stamped with staples as you can see - they are not part of the papers, as it will be as if it was a copy. To prove that this photo belong to the same document, the issuing university has stamped on part of the photo and part of the page. I can not understand how one can insist that this is a photocopy document with original stamps and photo attached with staple!!!These are considered original documents already provided for issuing equivalent documents in Bulgaria and in Norway. In both of these countries the documents we have sent to WES were considered original and based on them we have received Marian's equivalent reports. If there is need I can send the Bulgarian and Norwegian copies as a proof. The problem for us is loosing this originals.As already mentioned to WES in our previous e-mail, they can make and keep a copy for their records, if necessary, but we need our original documents back. Sincerely,
[redacted]