University Copy Systems

Dear [redacted] ***, We have reviewed the complaint submitted by [redacted] [redacted] submitted an application for an evaluation on We received photocopies of [redacted] ’ academic documents on These documents were not submitted in accordance to our documentation requirements To inform [redacted] of our documentation policy, we issued a document request letter and placed her file on hold.Shortly after, [redacted] requested to cancel her application on Her application was cancelled and a refund was issued to her credit card on 8/*/in the amount of $We deducted a processing fee of $As per WES’ policy, a processing fee applies upon cancellation [redacted] acknowledged and agreed to this policy when submitting her online applicationPlease note that [redacted] also disputed the charge for her application with her credit card companyThe credit card company ruled in WES’ favor and reversed the charges due to same reasonsConsequently, we will not be able to refund the processing feeSincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor###-###-#### [redacted] Tell us why here

Dear [redacted] ***, We have reviewed the complaint submitted by [redacted] According to our evaluation policies, WES requires that the applicant submit their high school study along with all post-secondary credentials if it has been determined that the credentials submitted is equivalent to less than one year of undergraduate studyAs a result, [redacted] ’s file was placed on hold for her high school credentialGiven that [redacted] attended a semester abroad at the [redacted] ***, we have carefully reviewed her account and determined that her high school study is not needed to complete her evaluation Please note that we will proceed with the documents submitted and we will correspond with [redacted] via email and/or her online status portalIf [redacted] has any additional concerns, she should feel free to contact me directlySincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the full refundI put the number on the complaint so you have itI emailed it to you as wellUntill the full $is refunded, not just $117, I will not be satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , We have reviewed the response submitted by [redacted] ***As mentioned in our initial answer to [redacted] ***’s complaint, we are still awaiting verification from his institutionOnce we receive the proper verification response from his institution, we will be able to proceed with the evaluation of his credentialsTo follow up, we will communicate directly with [redacted] to address any additional concerns or queries regarding his application with WES Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted] Tell us why here

Dear [redacted] ***, We have reviewed the complaint submitted by [redacted] At this time, we are in the process of reviewing [redacted] account furtherWe regret any delays incurred by [redacted] We will follow up with [redacted] directly once the review of her file is completedSincerely, [redacted]

Dear [redacted] , We have received the correspondence from [redacted] ***We apologize if [redacted] feels as though he has received conflicting informationHis wife’s file was completed in and we have since changed a few of our policiesThe website however clearly states under the [redacted] requirements a full listing of institutionsthat WES does not evaluateThe applicant's file has been cancelled an a full refund is being processedWe wish [redacted] the best in his future endeavors Sincerely, [redacted] World Education Services

Dear Melisa W [redacted] , I have reviewed the complaint submitted by [redacted] Due to processing delays in our Evaluations department, there was a setback in issuing the additional copy as promisedWe would like to express our sincere apologies to [redacted] regarding this matterWe have processed his additional copy request and it has been completed and mailed on We have also followed up via email regarding his concernsHe may log in to his account via his online status portal to obtain the tracking details for his order Please allow additional time for the delivery Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was told on the phone before sending my documents to NOT include my Abitur, just my university transcriptsSo it's totally unfair that I have to pay for it nowIt's just because the business wants to get more money out of people in a dishonest way! I either want my Abitur evaluated free or charge or my $refunded to me- since the evaluation of my university transcript is totally worthless to meIt's literally $toilet paper! :( Thank you very much [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, We have reviewed the complaint submitted by [redacted] Please note that [redacted] has submitted concerns regarding her evaluation of her post-secondary study on to our officeWe have responded specifically to her concerns with a detailed response via email on and As stated in our response, if there is an error with the transcripts issued by her University, then we ask that she contacts her institution and request a revised official transcript to be sent directly to WESUpon receipt of a revised or updated transcript, WES will review the document and revise the report if necessaryFurthermore, It is also necessary to point out that evaluations prepared by our service is offered as an advisory opinion and as such, they are not binding upon any institution or organizationIn regards to [redacted] ’s request for an evaluation of her high school study, the applicant only listed her Bachelor of Arts degree for evaluationAccording to WES policies, any credentials not included at the time of the initial application constitute a second application and additional fees may applyIf [redacted] wishes to evaluate her Abitur/high school study, she will need to apply for an upgrade and pay the additional feesOnce her documents are received according to the requirements for her country of study, we will review it and determine if a Course by Course evaluation can be prepared Sincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

Dear [redacted] , We have received the latest response submitted by [redacted] Please note that our evaluations department has reviewed and responded to his inquiry on August **, At this time, there are no additional changes that can be made to his completed evaluation reportSince there is no additional information that we can provide at this point, I consider this complaint closedSincerely,Erika S [redacted] World Education ServicesCustomer Service Supervisor###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am sending you attached the color copy of the documents which I have made before sending them to WES.As you can see the stamps are wet and in their original color and the stamps from the the issuing University of Helwan are in front of the page, the stamps of Ministry of Education of Egypt and Ministry of Foreign Affairs of Egypt with the necessary government stamps are on the back side of each page of the documentsUnfortunately I do not have the back scannedThe photos of [redacted] , which appear on the attachment are stamped with staples as you can see - they are not part of the papers, as it will be as if it was a copyTo prove that this photo belong to the same document, the issuing university has stamped on part of the photo and part of the pageI can not understand how one can insist that this is a photocopy document with original stamps and photo attached with staple!!!These are considered original documents already provided for issuing equivalent documents in Bulgaria and in NorwayIn both of these countries the documents we have sent to WES were considered original and based on them we have received Marian's equivalent reportsIf there is need I can send the Bulgarian and Norwegian copies as a proofThe problem for us is loosing this originals.As already mentioned to WES in our previous e-mail, they can make and keep a copy for their records, if necessary, but we need our original documents backSincerely, [redacted]

Dear [redacted] , We have received the complaint submitted by [redacted] According to [redacted] ’s file, we received attested mark sheets from the University attendedHowever, the documents received for [redacted] ’s file only contains a partial record of his study program From our knowledge of providing credential evaluations for other applicants who have attended [redacted] ’s instititution, applicants generally complete six semesters of study Currently, we are conducting further research regarding the applicant’s credentialsI will personally follow up with [redacted] regarding recent developments for his file Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Dear [redacted] , The applicant has been refunded $which was his total amount paid to WESAs stated before we have cancelled [redacted] ’s file because WES does not accept documents from [redacted] No evaluationwill be processed and no other fees will be issued Sincerely, [redacted] World EducationServices

Dear [redacted] , We have reviewed the complaint submitted by [redacted] ***At this time, we are in the process of reviewing [redacted] ***’s account furtherWe regret the delay and inconvenience this has caused [redacted] ***We will follow up with [redacted] directly regarding the review of her fileSincerely, Erika S [redacted] World Education ServicesCustomer Service Supervisor [redacted]

To whom it may concern, We have reviewed the complaint submitted on behalf of [redacted] Currently, we are awaiting a verification response from [redacted] ’s institution in CameroonWES reserves the right to have documents verified by the issuing institution for authenticity as stated in our terms and conditionsWe have resent a verification request to [redacted] ’s institutions in Cameroon as of We do apologize for the delay in the verification processHowever, the verification process is a necessary step for evaluations produced by WESAs soon as verification is received, we will complete the evaluation within business days Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] World Education Services has not offered any solutions to my complaint or made any effort in good will to resolve the issueAs stated previously, the company failed to evaluate the documents included in my evaluation and their report is not in compliance with Italian law regarding advanced education degreesThe company did not contact me or ask for any additional information in order to formulate an accurate report, but instead completed an inaccurate report that I did not order and will not pay for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I re-ordered my official transcript from FUA and tracked it (via ***) as it arrived on 082017, directly from Florence, ItalyOn my WES profile, my transcript still says "Not Accepted", and it shows that this status was updated on I verified through the university that an official, sealed and in English, transcript had been sent by FUAI no longer believe that WES is able to provide the service I had paid for in a timely manner and I would like a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the suggested resolution for a full refund to be satisfactory to me and I trust the matter will be resolved Sincerely, [redacted]

Dear [redacted] , I have reviewed the complaint sent by [redacted] Please note that we have contacted [redacted] to conduct an investigation into the whereabouts of this package and her original documentsWe have also contacted [redacted] directly to assist with the investigation If there are any additional steps to be taken by [redacted] , we will correspond with her directlyAt this time, I believe this concludes the complaint Sincerely, Erika S [redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] < [redacted] >