University Copy Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We have received the second letter from [redacted] [redacted]. Please note that the applicant did not send originals. We received official copies addressed directly to World Education Services. As stated on our website the documents become WES property and will not be released. Thanks, 
[redacted]
[redacted]World Education Services

Dear [redacted], We have received the correspondence regarding  [redacted]. Please be advised that the applicant did not comply with our documentation policy. The applicant only submitted photocopies which were faxed to WES on February **, 2014. The transcripts which should be mailed...

directly from the university in IRAQ was never received by our organization. [redacted] requested to cancel and our accounts department issued her a confirmation letter on June *, 2014. We have been waiting for the applicant to follow up in writing. I will waive the processing fee and cancel this application. Sincerely,  [redacted]
[redacted]World Education Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received the complaint on behalf of [redacted].  The required documents page of our website clearly indicates that we require official documents sent directly to WES by the institution attended. Please note that when [redacted] entered her academic credentials on the application,...

she acknowledged that she read the documentation requirements specified for her country. Furthermore, upon completion of her application, she also agreed that she read and accepted the terms and conditions which reiterate that our document requirements are specific to each country. The terms and conditions that she read and accepted stated that all documents received becomes the property of WES and cannot be returned. Our policies and documentation requirements were visible to [redacted] and she was made aware of what was required. Please see the attached documents for your reference.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]   We have reviewed the complaint submitted by [redacted]. The applicant applied for an evaluation with WES on April **, 2016. He submitted photocopies of his academic documents which did not comply with our documentation requirements. A document request letter was...

then sent to [redacted] on April, ** 2016 and June, * 2016, requesting that he follow our documentation policy. As a result, [redacted] requested to cancel his evaluation on August, **, 2016.. The file was cancelled accordingly. A refund was issued to his credit card in the amount of $117 less the $50 cancellation fee. As per our terms and conditions, we state that a processing fee applies upon cancellation. When [redacted] submitted his application, he agreed to our terms and conditions that specify our policy regarding file cancellations. As such, we would not be able to honor [redacted]’ request for a refund of the cancellation fee.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]   Tell us why here...

Dear [redacted],   I have reviewed the complaint submitted by [redacted]. The documents that we received for [redacted] file were sent directly to WES by the institution attended. As stated in the terms and conditions that [redacted] acknowledged and accepted when submitting his...

application, “all documents received by WES become the property of WES and will not be released to the applicant”. In conclusion, we will not be able to return any documents.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted]
[redacted]   Tell us why here...

Dear [redacted],   We have reviewed the response submitted by [redacted].  [redacted] is correct in pointing out that academic transcripts were received on 8/*/17. However, the academic transcripts we received were not mailed in a sealed official envelope from the academic institution. Since the documents received on 8/*/17 do not comply with our documentation requirements, we were not able to accept it. As such, [redacted]’s file was placed on hold.   Please note that we are in receipt of [redacted]’s cancellation request. Please note that his request is currently being reviewed. We will follow up with [redacted] via email once his request is processed.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]

Dear [redacted], We have reviewed the response submitted by [redacted]. WES stands behind its documentation policies. According to [redacted]’s file, we have not received official academic transcripts from the institution attended in Nicaragua. Document requirements are specific to each country. As stated in our initial response, a WES evaluation will only be prepared after all requested documents are received.  WES reserves the right to have official records sent directly from the issuing institution. All evaluations require complete documentation of all formal foreign educational credentials. As such, we will not be able to proceed with [redacted]’s evaluation until all required documents are received.   Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]

Dear [redacted],   We have reviewed the complaint submitted by [redacted]. According to [redacted]’s file, we received [redacted]’s initial concerns regarding her file on 7/**/17. We have responded to [redacted]’s concerns with a specific reply via email on 7/**/17. At this time we...

have received another correspondence from [redacted] and we are currently reviewing her file. Once the review is completed, we will respond directly to [redacted] via email.   Please note that as per the WES terms and conditions, completed evaluations are not subject to a refund.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor [redacted]
[redacted]
[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have reviewed the response from the business. I find the response from WES inadequate and unsatisfactory.I find two main issues with this. First WES clearly states in the confirmation page of the transcript that they will accept transcripts in official sealed envelopes. Here's the text from their confirmation:"If the document is given to you to forward to WES, it must be attested & dated and placed in an official sealed envelop that is signed or stamped across the back flap by the appropriate authentication officer at the institution that conducted the examination."What I sent to WES was exactly that, sealed and stamped across the back flap and from the institution that I studied in. This was not sent directly from the institution as WES has stated earlier. However it matches the requirment stated in the confirmation page I have attached. If WES is not willing to accept stamped transcripts from the university then they should remove such ambiguous statements from their confirmation page. I believe the onus is on WES to provide full refund because of issues caused by their ambigous or wrong languange and not being available to clarify that. I have sent two emails and called them mutliple times to ensure that what I sent them was ok, but they never come up on the phone. Additionally any honest organization will state clearly in a visible place if there is a non-refundable fee associated with an application. Instead, WES chooses to hide this information at the bottom of a document that they can almost guarantee applicants will not read. Also, rather thanstate how much this "cancellation" fee is, they do not, leaving it open to the possibility of them charging any arbitrary amount. This is amounts to dishonesty, and I can see from other complaints against this company, that there is a pattern of applicants with similar issues of being swindled by WES. It is their duty to be transparent about the process but they hide information,do not respond promptly to email inquiries, are not available by phone or make any attempt to respond to a customer.I would like a FULL REFUND because WES has not done any work on the file and has failed to specify the cancellation fee amount anywhere visible on their website. Here are two of the prominent places where the cancellation fee should ideally be clearly stated: [redacted] [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I believe that the most effective and gratifying referral is from word of mouth, you will not have that from me and the collegues I work with. Your common practice to conduct business is to rip people off, based on my experience and other feed backs i've read. I wish I would have followed my first instinct. I do not accept your answer and will continue to discourage people from doing business with you based on my negative personal experience with you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I received like I said before inside didn't contain nor my diploma or transcript because of their carelessness I can't get in any university's cuz they want the original document 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the full refund. I put the number on the complaint so you have it. I emailed it to you as well. Untill the full $167 is refunded, not just $117, I will not be satisfied 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
[redacted]

Dear [redacted],   I have reviewed the complaint submitted by [redacted].  At this time, it has been determined that we need to conduct more research regarding [redacted] credentials in order to process his evaluation. We regret this delay and the inconvenience it...

may cause [redacted] as we know that this may be a lengthy process. We will update his account once we receive communication from his institution.   Sincerely,   Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] Tell us why here...

Dear [redacted], We have reviewed the complaint submitted by [redacted].  Currently, we are awaiting a verification response from [redacted]’s institution in Ghana. WES reserves the right to have documents verified by the issuing institution for authenticity as stated in our...

terms and conditions. We have resent a verification request to [redacted]’s institution in Ghana as of  8/**/17 .  We do apologize for the delay in the verification process. However, the verification process is a necessary step for evaluations produced by WES. As soon as verification is received, we will complete the evaluation within 7 business days.      Sincerely, Erika S[redacted]World Education Services                                    ...⇄ Customer Service Supervisor[redacted]

Dear [redacted], We have reviewed the complaint submitted by [redacted]. WES apologizes for the difficulties that you have been experiencing in reaching our customer service department. We are working hard to meet the needs of all applicants. Please note that we have received [redacted]’s...

request for cancellation on 8/**/17[redacted]’s request for cancellation has been processed. The refund has been issued back to his credit card on 8/**/17. Sincerely, Erika S[redacted]World Education ServicesCustomer Service Supervisor[redacted]
[redacted]
[redacted]

Dear [redacted],   I have reviewed the complaint sent by [redacted]. Please note that we have contacted [redacted] to conduct an investigation into the whereabouts of this package and her original documents. We have also contacted [redacted] directly to assist with the investigation.  If there are any additional steps to be taken by [redacted], we will correspond with her directly. At this time, I believe this concludes the complaint.   Sincerely, Erika S[redacted] World Education Services Customer Service Supervisor ###-###-#### [redacted] <[redacted]>